AMPL project/ talk to me only if you know AMPL program

Case Study: Staffing a Call Center Questions Given your model, include answers the following questions in your final report. Be sure to provide

justification for these answers, including screen shots of any adjustments made to your model, and the

subsequent results from AMPL.

1. How many Spanish-speaking operators and how many English-speaking operators does

the hospital need to staff the call center in order to answer all of the calls such that the

total cost is minimized?

2. Most full-time workers don’t want to work late into the evening. Harry can find only one

qualified English-speaking operator willing to begin work at 1 P.M. Given this new

constraint, how many full-time English-speaking operators, full-time Spanish-speaking

operators, and part-time operators should Harry hire? How does this effect the total

cost?

3. Harry now considers hiring bilingual operators. If all operators are bilingual, how many

operators should he hire to cover each 2-hour shift? How does this effect the total cost

if bilingual operators make 20% more than their non-bilingual counterparts?