ISCOM 374 QUESTION WEEK 2

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CHAPTER 5

· Discuss the SCOR and GSCF models of supply chain management. How the logistics function contributes to the supply chain management processes established in the SCOR and GSCF models?

· This chapter suggests that technology has been at the center of changes taking place that affect the supply chain. Do you agree or disagree? Why? What is the impact of the Internet on supply chain management?

CHAPTER 6

· What are the components of the global sourcing development model presented in this chapter? Pick, and discuss, two components of the global sourcing development model presented in this chapter.

· What is procurement? What is its relevance to logistics? Discuss three potential procurement objectives.

CHAPTER 7

· What is the relationship between demand management, order management, and customer service? Define and describe the order cycle. Why is it considered an important aspect of customer service?

· What is customer profitability analysis and how might it be used in logistics? Define and explain how organizations might engage in benchmarking. What is meant by service recovery? How is it relevant to logistics?

· Discuss the order delivery stage of the order cycle. Define order triage and explain how it can affect order processing. What is pick-to-light technology, and how can it improve order picking?