Interview Simulation Review

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VIDEO TRANSCRIPT

Page 1© University of Phoenix 2017 HRM/300: Candidate Interviews

Select the best candidate for the job.

ID: 02-VIDEO-584f02e7357d93dab01354e7 HRM/300: Candidate Interviews

RECORDED ON

Mar 29, 2017

2016

TAGS

Interviewing, job candidate, human resources, HR, Interview Simulation

Interviewer]- Hi, thanks for taking the time to come in and meet with me today. I appreciate it. Why don't you start off by just telling me a little bit about yourself.

Joe - Married, couple of kids, still in school but really I've been doing this since 1987 so I'm in the facilities maintenance, in management for a long, long time. I've been around the block multiple times. It's like rolling out of bed.

Rose - Sure. I'm originally from a pretty small town and really tight knit family and grew up in my parent's and my grandparent's family business. And through that they really instilled a hard work ethic and that's something that I hold very close to my heart.

- [Interviewer] Great.

Rose - Yeah.

Jan - I would love to do that. If I had to summarize my personality, you've never met me before so I'll try to just summarize it in one word. I guess the first word, the letterhead would be aggressive, that's how I live my life. I don't do anything halfway. Once I have decided I'm going to do something, it's getting done. That's my temperament, it always has been. So I would say aggressive, first and foremost.

- [Interviewer] Great, um--

Jan - But then I would absolutely, sorry, add to that. Enthusiastic, right underneath that, subheading enthusiastic. I really love work. I find it gratifying and exciting and I frankly don't really understand why anyone would complain about coming in to work when you chose, you chose this place for your work.

- [Interviewer] Okay.

Jan - So I bring enthusiasm with me.

- [Interviewer]- Great. Let's go over a little bit about your work history here. Why don't we start with this first thing on your resume?

Rose - Yeah, that's the family business that my family ran so that was part of my upbringing really and have a lot of brothers and so just kind of got into it that way and then it turns out I was pretty okay at it so that's the route that I went and I truly enjoyed my time.

- [Interviewer]- Okay.

Jan - That was such a wonderful employment experience for me. One of the most satisfying things about it was how bad that kitchen was when I first arrived. Judy Macinerny, who I think you know, was going through her divorce at the time and just really not healthy, not functioning well, crying every day, talking on the phone with her lawyer. Anyway, she wasn't really able to lead the team effectively and even though it doesn't say team manager on my resume, that is really the role I stepped into. I put new systems in place so that things were happening faster and more efficiently and I think the team spirits were really lifted also under my direction.

- [Interviewer] Great.

Joe - Well, head of maintenance over there and while I was at maintenance at congregation, big staff, lot of buildings, lot of tearing up, taking down, lot of 11th hour scheduling and a lot of upkeep but again, it's a big, big thing and I can handle it.

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Page 2© University of Phoenix 2017 HRM/300: Candidate Interviews

- [Interviewer] - I see you were in charge of routine daily building inspection. Why don't you tell me a little bit about what that entailed?

Joe - Well, you come in, you start the day, you turn the lights on and then you figure out what needs to be done and you get after it and you get it done and at the end of the day, if you can go home, turn the lights off and know that the building's gonna be perfectly ready for tomorrow, you've done your job and it's every little thing in between, you just figure out how to get it done.

- [Interviewer]- I noticed some gaps in your work history. What were you doing during that time?

Rose - That's a point in my life where I decided that I needed to really take a break for myself and so with my own money, I went and backpacked through Europe.

- [Interviewer] Wow.

Rose - It was pretty amazing.

- [Interviewer] Wow, sounds like it.

Rose - I also have a passion for cultures and different communities, so I felt like it was a huge learning experience for me and I really think that that's something that I'll be able to utilize in working potentially for your company.

- [Interviewer] Great.

Jan - That three year gap as you say is my pride and joy, (gets out cell phone) Orson Atticus, there he is in his Halloween costume.

- [Interviewer] Nice.

Jan - Which I made. You can imagine how much my husband loved wearing that. It was hilarious, the neighbors loved it.

- [Interviewer] - What gets you up in the morning? What do you find to be your main motivation?

Jan - I really do love being a stay at home mom and I think it's so great and I loved that I took those first months with him but I am someone who also really thrives on deadlines and challenges. I have a lot of energy but I find that I am my happiest, most productive, most on top of my game when I have a challenge in front of me. That is when I am at my best.

Rose - I'm just a really hard worker. I like to get in right on time and finish right on the dot so deadlines and work ethic is really important to me and something that I was raised on, like I said. Just a hard worker.

- [Interviewer] Okay.

Joe - Well, you can see on the resume, I've been doing it for a long time, been doing it since 1987. It's kind of almost like who I am. It's what I'm good at, it's what I do and I know how to keep places running well. I look good when it looks good and it's kind of, it's just me. I know what I'm doing. (Looks at cell phone)

- [Interviewer] - Okay. We do things differently here than any place you've really worked before. How do you see yourself fitting in with our corporate culture?

Rose - Well, I'm just a people person so I don't have a hard time meeting new people, that's something that excites me actually. So I'm excited to get to know the staff potentially and just really fit in and fill the gap where it's best needed and possibly make some friends on the way.

- [Interviewer] Okay.

Joe - I know it's gonna be a change. I know I'm going from big down to not so big but at the end of the day, a building's a building, lights are lights, plumbing is plumbing and you gotta make sure it's all clean and ready to go so I work hard, at the end of the day, it's what I know how to do and you can see on the resume, I do it well.

Jan - I think what my resume will demonstrate is that I really fit in anywhere. I'm someone who can come into any environment, no matter how well it's functioning, and I will find a

way to

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Page 3© University of Phoenix 2017 HRM/300: Candidate Interviews

fit in. That's really one of my skills. I am incredibly, with my tenacity, I am incredibly relational.

- [Interviewer] Great. Well, those are all the questions I have. Are there any questions you have for me?

Joe - Well, I mean, I just would like to know, what else can I show you, what else can we talk about to make it really clear that this is a no brainer? I'm your guy, I'm the right guy for this.

Jan - I would just probably also add to all that you have learned about me today that I'm creative. I find ways to use whatever is around to improve the systems that are already in place. So if anything's not working well, I would love to take a look at it at any time.

- [Interviewer] Great.

Rose - Actually, there was one thing, there wasn't a whole lot of detail about the pay rate. So I just wanted to know perhaps a little bit more about that and I have a couple of events happening this summer, two of my friends are getting married and I'm in the wedding party, so I wanted to know about paid time off, if that's a thing, just want to make sure that I'm planning for the future.

- [Interviewer] Sure. Well, the pay's gonna be negotiable, but the paid time off is something that we can discuss possibly in a later interview.

Rose - Okay.

- [Interviewer] Alright.

Rose - Cool.

- [Interviewer] Well, thank you so much.

Rose - Thank you.

HRM300_r6_maintenance_tech_position_ad_week3.doc

Ads

Maintenance Technician/Janitor

Sheridan Apts seeks Maintenance Technician/Janitor with at least 7 yrs experience. Comprehensive benefits package.

Responsibilities:

· Oversees preventative maintenance of building systems w/i approved budgets

· Executes work orders

· Purchases and inventory control

· Cleans common areas

Requirements

· Candidate is regularly required to stand, walk, lift, climb, stoop, bend, kneel, crouch, crawl, twist and carry/lift/move up to 100 lbs.

· Will be on call 24/7/365

· Live within 30 minutes of property.

· High School diploma or equivalent

Apply in person or online at sheridanapts.com

EOE

HRM300_r6_maintenance_technician_JD_week3.docx

Maintenance Technician Job Description

Job Summary: Performs preventative and repair maintenance work and assists the Property Managers in the daily operation of each property assigned to him/her.

Essential Duties and Responsibilities:

· Performs manual activities in the execution of repair and maintenance tasks and service requests

· Assists in maintaining mechanical, security, plumbing, fire, sprinkler, roofing, electrical, HVAC, and other building systems

· Assists in all aspects of the property’s maintenance, including grounds keeping, preventive, corrective, deferred, and emergency maintenance

· Inspects drop-shipped supplies and materials for shipping damages before handling and reports any such damages to Property Manager

· Maintains exterior and public lighting

· Assists in enforcing quality control standards

· Fills service requests, submitted by Residents

· Carries out minor installation work

· Maintains personal tools and equipment and assists with the maintenance of the inventory of tools and equipment

· Reports shortages of consumables to the Property Manager

· Reports all unsafe instances in Tenant space and equipment, which cannot be rectified by yourself to the Resident Manger

· Assembles and repairs furniture

· Performs minor door hardware repairs

· Performs minor emergency repairs/adjustments to mechanical equipment, such as, replacing broken pipes, cleaning plugged drains, and replacing faucets, washers, and gaskets

· Performs minor electrical repairs, such as, replacing outlets, fuses, lighting fixtures, and switches

· Checks for minor electrical problems

· Cleans gutters and downspouts

· Repairs structural wear and damage to building

· Cares of lawn, plants, shrubs, and flowers

· Cleans parking area, sidewalks, alley-walks, hallways, and common areas

· Prepares vacant apartments

· Paints

· Services appliances, equipment, plumbing, electrical system, etc

· Picks up trash on property

· Cleans garbage area and receptacles

· 24 hour call for maintenance emergencies

· Troubleshoots and assists the Building Maintenance Engineers regarding appropriate responses and action to problems that arise

· Provides backup to projects when the Building Maintenance Engineer is out

· Prepares property for REAC and other third party physical inspections`

· Inspect new properties and make recommendations for new properties.

Other Duties and Responsibilities:

· Maintains and submits a daily personal timesheet and submits it to the Property Manager on the dates required

· Receives training in order to achieve the objective of developing an understanding of skill required for the position

· Makes recommendations to Property Manager for department and property changes and/or enhancements

· Assumes additional duties/projects as assigned and/or required

Knowledge, Skills, and Abilities:

Skills shall consist of, but are not limited to, the following:

· Maintain open communications and foster harmonious working relationships among all employees

· Possess excellent verbal, written, interpersonal, communication and organizational skills

· Possess attention to detail, quality, and accuracy in all work

· Ability to think, assess, and act decisively in handling multiple tasks concurrently

· Use good judgment to ask appropriate questions and request assistance with needed

· Knowledge of occupational hazards and safety precautions

· Knowledge of basic operations, tools, and terms used in building maintenance engineering

· Ability to listen and follow instructions in carrying out duties while completing tasks within an established time budget

· Knowledge of power, water, and gas turnoffs, cleanout traps, fire extinguishers, and fire hydrants

· Familiarity with HVAC systems and various appliances

· Ability to read, understand, and use complex blueprints, schematics and equipment manuals

· Desire to support Property Manager’s standards, which encourage a clean, orderly, and safe environment

Physical Demands:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to

perform the essential tasks. The appropriate safety techniques must be known and used when performing each of the following procedures.

· Ability to lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds

· Ability to regularly reach with hands and arms; stand; walk; use hands and fingers to handle, feel, or operate objects, tools and controls

· Ability to frequently sit, drive, climb or balance, push or pull, stoop, kneel, crouch, twist, or crawl to perform assigned duties

· Ability to perform physical labor such as moving furniture and equipment and climbing ladders

· Ability to follow instructions concerning various chemicals

· Ability to understand and follow verbal or simple written instructions

· Ability to do strenuous work

· Ability to drive a company vehicle

Education and Experience:

· High School Diploma or equivalent

· 7-8 years of relevant engineering experience, preferably for a Property Management company

· Evaluative knowledge of mechanical, security, plumbing, fire, sprinkler, roofing, electrical, HVAC, and other building systems

· Advance education and technical training is highly desirable

· Valid Driver’s License

· All employees must uphold, and adhere, to Urban’s values: Customer Service, Respect, Integrity, Prosperity and Teamwork

· All employees must maintain a total Performance Appraisal score of 3 or better

HRM300_r6_MT_Resume1_supplemental_material_week3.docx

Joe Johnson

WORK EXPERIENCE

Congregation Illinois

Head of Maintenance – 5/09 to present

· Oversee one full-time employee and one part-time employee.

· Daily cleaning of offices, sanctuaries, kitchens, library, restrooms, classrooms, public and party areas.

· Perform building maintenance and repairs as needed including, but not limited to: plumbing, painting, light electrical, carpentry, and tile work in the congregation building and preschool

· Set-up and break down of school rooms, meeting spaces and party areas as per event schedule

· Maintain friendly working relationships with vendors, staff, congregants and students by delivering excellent customer service

· Ensure safety and working order of building equipment, machinery and tools

· Carry out routine daily building inspection

· Communicate weekly with Executive Director, Pre-School Director, and kitchen staff to discuss upcoming schedule of events, recommend building improvements/repairs, and long-term goals

· Continual floor and carpet care which consists of stripping, waxing, buffing, spot cleaning, and shampooing

· Train new custodial and temporary staff

· Order and inventory cleaning and building supplies

· Snow removal and light grounds keeping

· Operate building sound system

· On call 24 hours a day

Manufacturing, Illinois

Grind Hand – 02/06 to 04/09

· Used Okamoto manual and automatic grinders for flat and OD grinding

· Deburred and polished free flow and locking valve assemblies for plastic mold injection, operated lathe for angle cutting and facing

· Read blueprints, completed final inspections to insure product adhered to OEM/manufacturer’s specifications

Manufacturers Brass and Aluminum, IL

Coremaker - 02/05 to 02/06

· Manufactured cores for aluminum and brass castings.

Aluminum Foundry, California

Maintenance Foreman - 08/87 to 11/04

· Maintained and repaired machinery for the entire foundry including furnaces, shell core and dry sand machines, die grinders, permanent molds, patterns, core boxes and hydraulics

· Building maintenance that included plumbing, painting, plastering, light construction, electrical and general cleaning. Ordered replacement parts and machinery, operated and maintained fork lift

· Operated engine lathe, vertical and horizontal mill, surface grinder and drill press, fabricated steel, aluminum fixtures and shop aids

· Used Oxy-Acetylene and Arc Welding equipment, prepared and melted aluminum alloys for daily production

· Made green and dry sand cores and molds, performed sand blasting, ran disc and belt grinder, removed gates, sprues and risers, rough grinding of castings, performed penetrant inspection, conducted final inspection of castings to adhere to government/client specifications; trained in Statistical Process Control; upheld safety standards.

TRAINING

Community College and Valley College

· Welding and Machining classes

References available upon request

HRM300_r6_MT_Resume2_supplemental_material_week3.doc

Rose E. Smith

High School Diploma – Graduated 2002

Work History

Dishwasher/Janitorial

June 2009 until August 2013 – IL

· Maintained a clean and safe environment by sweeping and mopping the floor.

· Operated dishwashing equipment by loading dishes and putting them in their proper place when finished.

· Ability to work as a team player or independently as needed.

· Completed various tasks as directed by direct supervisor.

Laborer

June 2006 until August 2008 –IL

· Maintained a clean and sanitized work environment by showering upon arrival and exit of work shift.

· Operated wiz knife to prepare swine for production.

· Operated bacon line by wrapping, packaging, and preparing shipments.

· Completed multiple tasks as directed by supervisor.

Laborer

August 2002 until June 2006 IL

· Designed, structured, and inspected pallets to be prepared for shipment to another company.

· Weighed, arranged, and packaged caterpillar bolts on pallets to be prepared for shipment.

· Manufactured clips to be inserted and structured on machinery.

· Assembled parts on toilet interior and prepared toilets for shipment.

· Assembled and structured canvas frames by measuring and cutting wood, stretching canvas across wood and inserting staples to assemble the frames.

Skills

· Reliable, dependable, and punctual.

· Ability to work as a team player or independently.

· Ability to adapt to various work environments and catch on quickly.

· Ability to operate machinery and equipment as needed.

Professional and Personal references available upon request.

HRM300_r6_MT_Resume3_supplemental_material_week3.docx

Jan I. Tor

______________________________________________________________________

Professional Summary

Hard working and dedicated individual, looking to use my education and skills to serve and grow with your company. I have experience as a service and maintenance technician. My responsibilities were to troubleshoot, repair and install restaurant/store heating equipment. In addition, I have knowledge of commercial and residential maintenance.

Skills

· Strong communication skills

· Excellent ability to adapt to difficult situations

· Detail oriented with excellent organizational skills

· Capable problem solver

· Strong leadership skills

· Self-motivated

· Mechanically inclined

Work History

Service Technician – June 2014 to August 2015

· Troubleshoot issues for natural gas and electrical equipment.

· Service restaurant /store equipment and routine maintenance and repairs, including open fryers, pressure fryers, heated holding cabinets and heated display cases.

· Conducted final install and provided start-up training for restaurant/store staff.

· Henny Penny certified, course completion for service on McDonalds, KFC and Wendy’s equipment.

County HVAC Department

HVAC Student Technician – October 2013 – June 2014

· Served as a member of a team that was responsible for maintaining and repairing HVAC systems.

· Performed preventative maintenance including filter changes, lubrication, charging systems, and condenser cleaning.

· Serviced rooftop commercial style HVAC equipment.

· Serviced VAV boxes, boilers, controls, blower motor, and pump bearing assemblies.

Freight

Dockworker - September 2013 to July 2014

· Certified forklift operator.

· Responsible for both inbound and outbound freight.

· Accurate recording of freight movement using RF scanning equipment, as well as able to follow freight manifests.

· Hazmat trained, safety trained, trained in fresh food handling.

· Trained and can operate equipment to move drums.

Route Sales Representative - February 2011 to April 2013

· Managed a portfolio of three accounts averaging over $1M in annual sales.

· Responsible for sales forecasting, goal setting and performance reporting for all accounts.

· Monitored market activity and quoted pricing to maintain healthy profit margins.

· Analyzed and reported on weekly customer activity, business trends, and areas of concern.

· Maintained accurate over and short records for all accounts.

· Conducted annual performance reviews.

· Assisted the team in meeting sales goals, stock loss, labor objectives and margin goals to increase profitability.

· Verified all deliveries against invoices and completed shortage and overage reports.

· Stocked “point of purchase” promotional materials, product coupons and recipe cards.

· Scanned shelves and product cases for expired stock and discarded outdated, spoiled or damaged items.

· Prepared and maintained inventory records.

Dispatcher/Third Shift Grocery Manager September 2009 to December 2010

· Supervised, trained and developed team members in accordance with company policies and procedures.

· Conducted annual performance reviews.

· Followed proper standards for food safety, product freshness, weights and measures, refrigeration standards and sanitation.

· Oversaw inventory control functions, inbound breakdown, stock rotation, put-away.

· Received, inspected and logged all product loads for accuracy of shipment, temperature and quality.

· Prepared and maintained inventory records.

· Managed dispatch for 10 drivers, assigned driver routes, multitasking between dispatch, call routing and customer inquiries.

· Responsible for 250+ deliveries per day.

High School Diploma - IL

Accomplishments

H.W. Lay award winner numerous times for leadership, sales growth and teamwork

Completed Smith Safe driving program

Certified Forklift Operator

Certified Electrical Troubleshooting Technician

Certified Residential Heating Technician

EPA Universal Card