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chap008.pptCopyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Chapter
8
Training and Development
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Training Program Percentages
Types of Training Percentage of Firms Offering
New employee orientation 99%
New equipment orientation 93%
Performance Appraisals 93%
Sexual harassment 91%
Leadership 90%
Product knowledge 89%
Consumer education 88%
Ethics 62%
Creativity 54%
English as a second language 40%
Remedial reading 37%
Welfare-to-work 35%
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Development of a Training Program
- Designing a learning environment for training
- Consider the learning precautions
- Trainability
- Gaining the support of trainees
- Evaluate the conditions of the learning environment
- Determine whole verses part learning
- Evaluate massed verses spaced practice
- Overlearning
- Pick a good setting
- Understand the results
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Methods to Transfer Training
- Maximize the similarities between training and job practices
- Require participants to practice training procedures
- Encourage trainees to practice their new skills on the job
- Include a variety of possible scenarios for each training exercise
- Label important objectives
- Develop job aids and make them available
- Make sure all basic concepts are understood
- Ensure a supportive environment for learning
- Build the trainees self-sufficiency
- Give trainees opportunities to demonstrate job skills
- Encourage continual learning
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Two Categories of Transfer Training
Methods that are primarily informational or transmittal in nature, that is, they use primarily one-way communication in which information is transmitted to the learners
Methods that are experimental in nature, that is, the learner interacts wit the instructor, a computer/simulator, customers, or other trainees to practice the skill
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
On the Job Training
- Five steps of on the job training
Observation of the new employee
Feedback obtained from the new employee
Consensus (a discussion of the job performance)
Rehearsal of job performance
Review of employee’s performance
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Computer Based Training (CBT) and Alternative Training Methods
Electronic training-delivery media
- Distance learning
- Equipment simulators
- Games
- Alternative types of new training methods
- Case analysis
- Role playing
- Behavior modeling
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Criteria for Evaluation of Training
- Reactions
- Learning
- Behavior
- Results
- ROI
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Learning Performance Test Question Sample
T or F When preparing a truth-in-lending disclosure with a financed single premium, mortgage insurance should always be disclosed for the life of the loan
______ Which one of the following is not a category in the loan progress report?
a.) Loans approved
b.) Loans in-suspense
c.) Loans denied
d.) Loans Received
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Copyright © 2003 by The McGraw-Hill Companies, Inc. All rights reserved.
Components of an Affective Sexual Harassment Policy
- A statement including the firms strong opposition to sexual harassment
- Definitions of sexual harassment
- Procedures for reporting harassment
- Descriptions of punishments for offenders
