please follow the steps and do not copy
MIDZ_23
12.docxPlease read the scenario carefully before crafting your bad news message Bad News Message Internal Refusal Assignment
Use formal block letter style to write your message. A video demonstrating block letter style is provided in the Module. Figure A.3 on p. 404 of the text also shows an example of block letter format.
Be sure to review the entire rubric to understand the expectations and grading method. Here are a few pointers for this assignment.
1. Be sure to include a company address and the recipient's address in the correct order. Dates should be written out completely.
2. Start the message with a buffer sentence. The first sentence should not reveal the bad news. “Your telecommuting application is denied” is not correct. It uses "you-viewpoint" but since the news is negative, use of "your" in this example is incorrect.
3. Next, provide reasoning that would justify the negative news, but do not give the bad news yet! Candidates want to know that the process for candidate selection was well thought out and fair.
4. Give the bad news in more positive terms than stated in the assignment. It can be done! Also, be sure the bad news is not mentioned until the end of the 2nd paragraph or 3rd paragraph of the letter.
5. Follow the bad news with positive statement(s) and an alternative way forward. The closing sentence should not refer to the bad news.
6. Avoid personal statements in this formal rejection letter. Your letter will likely go into Tony's personnel file and it will have your signature on it.
7. Do not copy phrases from the assignment. Instead, rewrite the ideas using your own words. Remember to use bulleted lists (parallel constructions) when it strengthens communication, especially positive communication.
Negative News Messages - Letter w/Ratings 80pt
|
Negative News Messages - Letter w/Ratings 80pt |
|||||
|
Criteria |
Ratings |
Pts |
|||
|
This criterion is linked to a Learning Outcome Buffer: First sentence introduces the general subject without stating the bad news, leading a receiver to expect good news, or making obvious/general statements |
|
8.0 pts |
|||
|
This criterion is linked to a Learning Outcome Reasons: Middle paragraph(s) present supporting details in logical sequence, preceding the main idea (bad news) with meaningful discussion |
|
8.0 pts |
|||
|
This criterion is linked to a Learning Outcome Bad News: Clearly state the principal idea (the bad news). Use positive language and at least one technique of subordination to keep bad news from emerging with unnecessary vividness (i.e. in a dependent clause, stated in passive voice, or revealed through an indirect statement) |
|
12.0 pts |
|||
|
This criterion is linked to a Learning Outcome Alternative and Close: Follow up the bad news with a counterproposal or silver lining statement that moves discussion into a positive mood. Closing sentence (paragraph) is positive & does not refer to the bad news |
|
8.0 pts |
|||
|
This criterion is linked to a Learning Outcome Ensure accuracy of facts |
|
3.0 pts |
|||
|
This criterion is linked to a Learning Outcome Use first person (I, we) sparingly or not at all to portray a "you" attitude or audience centered message |
|
5.0 pts |
|||
|
This criterion is linked to a Learning Outcome Message is clear & concise; Avoid cliches and jargon; Use active verbs predominately; Use graphic treatment, such as bulleted lists, when it strengthens communication |
|
6.0 pts |
|||
|
This criterion is linked to a Learning Outcome Relatively short sentences, varied in length & structure |
|
4.0 pts |
|||
|
This criterion is linked to a Learning Outcome Relatively short paragraphs, especially first and last, varied in length |
|
4.0 pts |
|||
|
This criterion is linked to a Learning Outcome Use original expression (phrases/sentences not copied from instructions) |
|
4.0 pts |
|||
|
This criterion is linked to a Learning Outcome Use correct document format and document parts in correct position; Adjust formality and writing style to the particular medium of delivery (letter) |
|
9.0 pts |
|||
|
This criterion is linked to a Learning Outcome Mechanics – grammar, spelling, & punctuation are perfect |
|
9.0 pts |
|||
|
Total Points: 80.0 |
