Ranking Factors for Government Position

Yukia S. Hugee

1101 Sumner Road, SE Washington, DC 20020 202-308-3060 Mobile

Email: [email protected]

Profile

Motivated, personable professional with a successful 15-year track record of community support experience. Talent for quickly mastering technology, diplomatic and tactful with professionals and non-professionals at all levels. Accustomed to handling sensitive andconfidential records. Demonstrated history of producing accurate and timely reports and interpreting processes and procedures. Flexible and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments. Excellent team-building skills.

Skills Summary

Professional Experience

12/2014-present Housing Opportunities Unlimited

Case Manager

· All 23 displayed

· Provide onsite case management services to over 80 low-income families with barriers to self-sufficiency such as lack of education, criminal history, substance abuse, disabilities, and mental health issues

· Interviews clients individually, in families, or in groups, assessing their needs, capabilities, and barriers to determine what services are required to help them meet self-sufficiency goals.

· Assist families with developing self-sufficiency goals

· Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts to help children who face problems, such as disabilities, abuse, or poverty

· Maintain case history records and prepare reports utilizing case management software programs.

· Provide support and assistance to parents with child rearing problems, interviewing the child and family to determine whether further action is required

· Confer with parents or guardians, teachers, administrators, and other professionals to discuss children's progress, resolve behavioral, academic, and other problems, and to determine priorities for students and their resource needs

· Provide information and referrals to individuals to public or private agencies or community services for assistance

· Conduct monthly workshops on topics such as education, financial literacy, housing, health, and employment

· Conduct home visits with participants or attend group meetings to provide information on agency services, requirements, or procedures

· Conduct assessments with individuals or family members to compile information on social, educational, criminal, institutional, or drug history

· Submit weekly and monthly status reports to Program Manager

06/2014-12/2014 The Mayor’s Office on Returning Citizens

Program Specialist (Intern)

· Prepare and maintain records and case files, including documentation such as clients' personal and eligibility information, services provided, narratives of client contacts, and relevant correspondence

· Work closely with male and female re-entry citizens retuning from prison

· Develop rehabilitation plans that fit clients' aptitudes, education levels, physical abilities, and career goals

· Monitor and record clients' progress to ensure that goals and objectives are met.

· Develop and maintain relationships with community referral sources, such as schools and community groups

· Locate barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers

· Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise

· Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing and event security

· Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets, or to review administrative procedures and event progress

· Evaluate and select service providers according to customer requirements

· Facilitate the use and availability of audio-visual equipment, transportation, displays, and other event needs

· Plan and develop programs, agendas, budgets, and services according to customer requirements

06/2004- Present The Temple of Praise Christian Church

Inmate Correspondent/Community Liaison

Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Provided a variety of technical and administrative support services for the office.

Maintained staff schedules; maintained tickler and tracking files for a variety of issues; maintain, update, and purge confidential personnel files.

Arrange meetings for internal and external groups.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters

Communicates with currently incarcerated citizens via email, telephone, postal mail

Plan community events for Returning Citizens and their families

Facilitate group meetings

Computer Skills

SOFTWARE:

· Microsoft Office Suite -Typing: 55 WPM

· Microsoft Outlook

· Microsoft Windows

· Microsoft Excel

· PeopleSoft

· TAAG -Case Management software

· ETO -Case Management software

Education / Training

Trauma Informed Plus Training, August 2016

Safetalk: Suicide Alertness, May 2016

Co-Occurring Disorder Training, August 2015

Trauma Response Training, September 2015

Chronic Disease Management, September 2015

Healthy Financial Habits, May 2015

University of District Of Columbia, Washington, D.C.

Currently Obtaining A.A in Liberal Arts, 2017 / Concentration: Human Services

Ballou Senior High School, Washington, D.C.

High School Diploma, 1995

References available upon request

Extensive Work Experience available upon request

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