BSBADM504- PLAN AND IMPLEMENT ADMINISTRATIVE SYSTEMS- 2 aassessments

assessment-task-1-marking-guide.pdf

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Facilitator Guide Marking Guide

BSBADM504 Plan and implement administrative systems 1st edition version: 1

Marking Guide

Assessment Task 1: Plan and implement

administrative system

Candidate’s Name Phone No.

Assessor’s Name Phone No.

Assessment Site

Assessment Date/s Time/s

Outcomes

Did the candidate submit:

Satisfactory

Yes No

A specification for the new or revised administrative system?

Evidence of consultation/collaboration with users or stakeholders

(providing guidance where necessary) such as meeting minutes, emails,

or other correspondence?

Quotations from suppliers/developers (or detailed cost estimates)?

Evidence of evaluating suppliers such as worksheets, matrices used to

evaluate supplier or developers?

A project/action/implementation plan?

A procedure or set of related procedures for the use of the new system?

A communication to introduce and win support for administrative

system improvements?

A training handbook or evidence of skills assessment (TNA)?

A risk management plan?

Copies of relevant policies and procedures followed to determine

system requirements, procurement or implementation, for example

Policy?

A statement explaining the relevance of legislative requirements?

Facilitator Guide Marking Guide

BSBADM504 Plan and implement administrative systems 1st edition version: 1

Did the candidate submit:

Satisfactory

Yes No

The assessment task within agreed timeframe?

Performance indicators

Did the candidate:

Satisfactory

Yes No

Identify requirements of, or modifications to, administrative system

through consultation with system users and other stakeholders in

accordance with organisational and budgetary requirements.

● Develop a specification for a new or reviewed admin system that

includes:

○ problem definition

○ proposed solution

○ goals or objectives for the new or modified system

○ user requirements and expectations, including features and

benefits

○ performance standards

○ internal and external standards

○ processes/procedures

○ budget

○ compliance requirements.

● Follow relevant policies and procedures, such as budgeting or

procurement, to develop specifications in consultation with

others.

● Consult with system users and stakeholders via email or as

evidenced in meeting minutes, for example to determine

specifications.

● Research at least two system options to satisfy requirements:

○ evaluate options

○ establish accuracy of information

○ records of consultation should show evidence of such

discussion.

Facilitator Guide Marking Guide

BSBADM504 Plan and implement administrative systems 1st edition version: 1

Did the candidate:

Satisfactory

Yes No

Obtain quotations from suppliers/developers of system in accordance

with organisational policy and procedures; or present detailed costings.

● Obtain quotations in accord with procurement policy, for example.

Make selection of supplier or developer in accordance with

organisational policy and procedures.

● Evaluate at least two suppliers and in accordance with

procurement policy.

● Use an appropriate method to select suitable suppliers or

developers. For example, a worksheet, spreadsheet or matrix to

weigh and prioritise specifications and compare quotations in

accordance with business needs.

Identify and develop implementation strategies in consultation with

staff.

● Consult with relevant stakeholders to determine strategies.

Records of consultation are consistent with

implementation/project plan.

Implement system in accordance with organisational and legislative

requirements.

● Include in implementation/action/project plan:

○ actions consistent with strategies consulted on

○ timelines

○ resources

○ responsibilities.

● The plan should be consistent with achieving agreed

specifications and business requirements.

● Submit a statement summarising and explaining the relevance of

legislative requirements to the review of administrative systems.

For example: health and safety, contract law, anti-discrimination

(EO, Racial Discrimination, Sex Discrimination, Disability

Discrimination) also conflict of interest and purchasing laws

(Codes of Practice).

Facilitator Guide Marking Guide

BSBADM504 Plan and implement administrative systems 1st edition version: 1

Did the candidate:

Satisfactory

Yes No

Define and communicate procedures for using the system to staff.

● New or revised procedures that are:

○ clear and concise

○ fit for purpose, i.e., suitable for enabling users to use the

system; suitable for training.

● Procedures that include at least one troubleshooting or

alternative procedure, for example, instructions on what to do if

the system goes off-line or malfunctions.

Encourage staff to participate in all stages of the implementation

process.

● Communicate to staff in introduction to new administrativesystem

and procedures using appropriate tone to build support and

persuade others.

Provide training and support for staff on the use of the new or modified

system, for example:

● Complete a training assessment, including all skills required to

use system; identified skills gaps requiring training. Show

evidence of assessment, e.g. skills matrix or third-party report.

● Complete a training handbook, including all procedures required

to use systems and/or appropriate learning activities.

Deal with contingencies to ensure minimal impact on users.

● Include a risk management plan that:

○ lists risks to successful implementation, for example risks

to successful implementation and meeting stakeholder

expectations, compliance risks

○ includes at least two activities to control the risks at

acceptable levels, including, for example, contingency

planning, activities to eliminate the risk, activities to reduce

the risks, or activities – such as purchasing insurance – to

transfer risk.

Facilitator Guide Marking Guide

BSBADM504 Plan and implement administrative systems 1st edition version: 1

Comments/feedback to participant

Outcome: Successful Unsuccessful

Assessor name:

Assessor signature: