Assignment 4: Review Paper—Topic Proposal & Reference Page

Jennifer Subia

(562)212-7963 [email protected]

Professional Experience

Central Parking System, California, United States

Los Angeles LAX- Customer Service Supervisor November 2010 - Present

· Perform and resolve customer issues and answer questions or perform the requested actions necessary.

· Restore customer satisfaction, and offer additional opportunities and services to the customer, when appropriate.

· Managing over 50 employees, making sure our parking structure is being managed appropriately.

Easy Park LAX- Supervisor January 2008 - November 2010

· Oversaw the office duties and supervised the field by assisting employees with their responsibilities along with managing the overall operations.

Office Clerk January 2008 - November 2008

· Completed office and administrative duties in the office such as answering phones, filing, audit processed tickets, and activated key cards for employees.

Cashier December 2007 - January 2008

· Efficiently assist customers by processing monetary transactions by providing excellent customer service.

Sitel Corp, Texas, United States

Call Center Agent August 2006 - December 2006

· Take in Bound calls in a fast-paced environment, read, resolve, and respond to customer inbound emails. Reply to emails describing the issue resolution to the customer

· Perform account research and request account/billing changes to resolve customer issues.

· Dealing with a simple account query or creating an entire customer management strategy.

McDonald's, CALIFORNIA, UNITED States

Crew Trainer December 2004 - May 2005

· Striving to satisfy customers.

· Taking initiative and ownership.

· Consistently following standards, demonstrating and promoting teamwork.

Cashier September 2004 - December 2004

· Taking customer orders, preparing menu items, and displaying friendly attitudes at all times.

Education

Argosy University, California, United States

Criminal Justice Candidate, Nov 2015

Educational Partnership High SchoolCaliforniaUnited States

High School Diploma, Jun 2007

Additional Skills

· Bilingual

· Team player and strong interpersonal skills.

· Motivated self-starter with a strong desire to learn.