Management performance

Assignment Choice #1: Diagnosing the Causes of Poor Performance

Read Case 4-1, Diagnosing the Causes of Poor Performance, in the text.

Write a paper addressing the following questions.

· You are Heather’s manager. In your opinion, what is causing Heather’s poor performance? Is it due to a deficiency in declarative knowledge, procedural knowledge, motivation, or some combination of these three factors?

· What can be done to remedy the performance problem?

· What approach to performance measurement would you use to measure Heather’s performance in the future—trait, behavior, results or some combination of the three? 

The paper should be 3 pages long (not counting the title or reference pages, which you must include), double-spaced, formatted according to the CSU-Global Guide to Writing and APA Requirements, and include a minimum of three scholarly sources not assigned as readings in the course. The CSU-Global Library is a good place to find these sources.