operation management group assignment

do_these_changes_in_the_assignment.pptx

Structural strategic decisions	Typical questions which the strategy should help to answer
New product/service design	How should the operation decide which products or services to develop and how to manage the development process?
Supply network design	Should the operation expand by acquiring its suppliers or its customers? If so, what customers and suppliers should it acquire? How should it develop the capabilities of its customers and suppliers What capacity should each operation in the network have? What number of geographically separate sites should the operation have and where should they be located? What activities and capacity should be allocated to each plant
Process technology	What types of process technology should the operation be using? Should it be at the leading edge of technology or wait until the technology is established?

Structural and infrastructural strategic decision areas

Table 3.3 Structural and infrastructural strategic decision areas

Infrastructural strategic decisions	Typical questions which the strategy should help to answer
Job design and organization	What role should the people who staff the operation play in its management? How should responsibility for the activities of the operations function be allocated between different groups in the operation? What skills should be developed in the staff of the operation?
Planning and control	How should the operation forecast and monitor the demand for its products and services? How should the operation adjust its activity levels in response to demand fluctuations? What systems should the operation use to plan and control its activities? How should the operation decide the resources to be allocated to its various activities?

Structural and infrastructural strategic decision areas (Continued)

Table 3.3 Structural and infrastructural strategic decision areas (Continued)

Infrastructural strategic decisions	Typical questions which the strategy should help to answer
Inventory	How should the operation decide how much inventory to have and where it is to be located? How should the operation control the size and composition of its inventories?
Supplier development	How should the operation choose its suppliers? How should it develop its relationship with its suppliers? How should it monitor its suppliers’ performance?

Structural and infrastructural strategic decision areas (Continued)

Table 3.3 Structural and infrastructural strategic decision areas (Continued)

Infrastructural strategic decisions	Typical questions which the strategy should help to answer
Improvement	How should the operation’s performance be measured? How should the operation decide whether its performance is satisfactory? How should the operation ensure that its performance is reflected in its improvement priorities? Who should be involved in the improvement process? How fast should the operation expect improvement in performance to be? How should the improvement process be managed?
Failure prevention risk and recovery	How should the operation maintain its resources so as to prevent failure? How should the operation plan to cope with a failure if one occurs?

Structural and infrastructural strategic decision areas (Continued)

Table 3.3 Structural and infrastructural strategic decision areas (Continued)