Paraphrase !!

The workplace is discomforting, the consumers are mad and upset and thats because of the employeers are not capable to participate with each other. The receptionist job could be a way to create peacful environment, also most of all give a hand with buyer gratification. As a leader in group improvement prespective I have chose to analyze the the position or the case take place whithin the receptionist staff and assimilate some changes.

The employeers are going through a really hard period of time seeing each other's openions, which in result giving most of the attrition. There are problems the receptionists are explicting that fall into each of the four frames model. Those frames model consist of structural, symbolic, political, and human resources.

Basiclly, there has been an important and serious changes with the main receptionist retiring and being replaced with a new younger employee. The older receptionist used to know how to handle and control things easily and he/she was known and welcomed in the workplace. But the young, new receptionist have no enough experince that the old receptionist has, and probably the new one would not handle things same as if he was expert and old.

The human resource side of the four frames parallel the idea of the fact that organizations can be similar to extended families. As we can see that all of the old employees are still in circle of sadness because of losing one of thier family members who works with them in the same workplace. They were close and always with this receptionist and had a personal relationships with her. Therefor receptionist has not been well-knowned as being part of the work family yet. This is all getting them a wave of hurted feelings and weak communication.

Whenever a new member is brought to any company, some of the workers may feel afraid or being worried about losing thier position in the organization. This symbolize the political aspect of the four frames. According to her big 5, the new hire is different from the other receptionists. The new employee is more sociable which is a benefit to own when working with customers service. The other receptionists are shy and kind of reclusive. This type of learning styles is not as termed in such a situation and could hinder the company. A trivial control for power is occurring as the old receptionists are trying more and more to make the new one quit. They are making the place unfriendly and annoying for her, so she feels uncomfortable, worried, and stressed, in result she would not preform as well as she expected to do. It will take the new hire time to become habituated to her role. The older one also will have to accept the changes in the work environment. In the four styles no one of the receptionists are capable to do their jobs as they had asked to, and that’s because they have not been able to practice for the different roles they are following now. The old employee must help the new one more and more until she has had enough amount of practice. This is leading them to feel stressed when the workload hasn’t changed just the people in the environment. By fulfilling some of Kotters steps for managing change, I can tell that I can use transformational leadership to stand by the receptionists regain their self-confidence with the organization.

And I hope as satisfaction within the receptionists increases, so will the customers satisfaction. Well, in order to achieve this goal I will outline the four stages of Kotters steps and give them to my staff. Creating urgency is the first step that I would like to use, or let the employees understand how badly change requires to occur and that reform can happen in a positive way. I’m keeping telling myself that I can do this by talking to them the data that illustrate the sales figures and buyers happiness rates from this year to the coming years in the future. The next step that I’m going to do is discussing them about the grievances I receive from the employees but the information’s that proves that they are not working hardly than before.

Of course I will support them to change themselves for their jobs sake and that’s because if customers are not happy and comfortable with the service, the number of the buyers will go down and so on the company, it may be down and lost too. This should turndown any political hostility. Lastly I will supply the argument that this change of combining a new receptionist is a great chance for them and for the company as well. They probably don’t have the same individualities but this is valuable for productivity and they must try to find out a suitable routine in which characters aid them. After this the step that I will use is forming a strong connection.

This can smoothly be done, and that’s by taking one of the eldest receptionist who is good and well-known and have her becomes frequent with the new hire. If the other receptionist saw this, their chance would be bigger to refuse the human resources mistakes of the four stages and accept the new receptionist into their family. This will let the work-team to become familiar with each other and more comfortable, relaxed, and happy with their work environment. And obviously this would increase customers pleasure as the employees would be happier and stronger. Well giving the employees an understandable vision of understanding as to why I wanted to hire a younger, new receptionist who is different from the other workers is important?.

I will use this question as an introduction for them to my view of the organization being more various and capable to consume its customers. This will promote them to be more friendly and not judgmental of the new employees. They will realize that more than one structural changes are actually being implemented and this is not a big deal. I will provide courses on team leadership communication in the same workplace.

And that’s to make sure that all the receptionists are understanding the point that I have for the workplace, I will ask them for a new suggestions of how the receptionists think of what we could add to the workplace to influence and improve the company and the relationships between the workers with each others or even with the customers. I will also use the courses to support the learning about the big 5 and why is the different personalities are useful to certain environment. This will help them to symbolically understand that they are filling a position that is bigger than their personal preferences.

The employees will see how necessary they are to the organization as a whole system. My opinion as a manager that this situation will not be hard to address and manage. The receptionists need guidance and once they see an outsiders point of view on the issues they should be able to go on and deal with their environment in a positive style. The four frames of vision and Kotters steps for managing change should be capable to conclude or finish these problems.