FOR PHYLLIS YOUNG ONLY!!!!

W3 Assignment "Case Study"

Conflict and Communication

Case Study

For this assignment, you will select one of the following three Factual Case Scenarios:

1. The Dempseys  

2. Angry Customers  

3. The Larsons  

Write an analysis of the emotional issues the scenario presents.  Define and discuss framing in the context of the scenario.  What strategy would you employ or suggest be used in this situation?  What role could an apology play?

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Your paper should be 1-2 pages and should include relevant, supporting examples, and appropriate APA format and citations.