BUS 499 CASE,SLP and TD

Module 2 - Background

BSC Flexibility & the Customer Perspective

Required Reading 

Please review the Introduction and Chapters 1-3 of: 

MacKay, A. (2004). A practitioner’s guide to the balanced scorecard: A practitioners’ report based on: ‘Shareholder and stakeholder approaches to strategic performance measurement using the balanced scorecard’. Chartered Institute of Management Accountants. Retrieved from http://www.cimaglobal.com/Documents/Thought_leadership_docs/tech_resrep_a_practitioners_guide_to_the_balanced_scorecard_2005.pdf

Please read Chapter 4 of: 

Murby, L., & Gould, S. (2005). Effective performance management with the balanced scorecard: Technical report. Chartered Institute of Management Accountants. Retrieved from http://www.cimaglobal.com/Documents/ImportedDocuments/Tech_rept_Effective_Performance_Mgt_with_Balanced_Scd_July_2005.pdf

The case assignment article can be found at: 

Basu, R., Little, C., & Millard, C. (2009). Case study: A fresh approach of the balanced scorecard in the Heathrow Terminal 5 project. Measuring Business Excellence. 13(4). 22-33. Retrieved from http://www.perf-ex.co.uk/wp-content/uploads/2012/04/T5-case-study-MBE-papaer.pdf

This web article will be helpful for your SLP. 

Financial perspective (n.d.). EPM Review. Retrieved from http://www.epmreview.com/resources/articles/item/84-financial-perspective.html

Optional Reading 

Here is a rather detailed optional reading that may help to support your understanding of BSC implementation in various types of organizations:

The new imperative – Managing dual value propositions (n.d.).  EPM Review. Retrieved from http://www.epmreview.com/resources/articles/item/102-the-new-imperative-managing-dual-value-propositions.html