draft

Review

please write about the following three areas in your 3-4 page paper for the Project. MUST read and follow this Announcement too, not just the assignment description alone (which is brief):

· 1) Helpdesk functions--define what a helpdesk is, tell how it would support our end-users, what hours it should operate, who will staff it (our organization vs. vendor)

· 2) Training of the Staff/ end users on the system -- explore and research role-based training methods, using Super users, ways to train

· 3) Performing system maintenance and updates -- how often to update? Will you include updates in the vendor contract? What will be the arrangements* for customizing the system screens and data, that our staff/ end users are wanting?  *Arrangements meaning, will the vendor do this customizing, or will they give our hospital the capability to change/ customize?

Here is a Powerpoint from me on Systems Maintenance, and topics you can write about for your Project Plan draft:  attached below

Also, consult the following website on Training methods and effectiveness for the EHR. Write in your paper/draft about the Super-users, and role based training, too!  https://www.healthit.gov/providers-professionals/faqs/how-should-i-train-my-staff