interdisciplinary prespective in health care
saudsr66
chapter_14.pptTraining Healthcare
Teams and Team Leaders
Introduction
From time to time both team leaders and whole teams need training.
Determining what training is needed by a team and the timing of the training is ordinarily the responsibility of the leader
The sponsor also has a role in suggesting team training when he or she perceives a need.
Training of Team Leaders
Team leaders need to understand core concepts of team leadership and management.
Topics for Healthcare Team Leader Training
Introduction to work teams and types of healthcare work teams.
Characteristics of effective healthcare teams.
Team leaders.
The role and competencies of team leaders.
Hazards for team leaders.
Team sponsors.
The role and competencies of team sponsors.
What support to expect from sponsors and senior leaders.
Team members.
Including patients and families as team members.
Healthcare professionals' education, values, and roles.
Competencies for healthcare professionals as team members.
Topics for Healthcare Team Leader Training Cont…
Developing teams.
Communication in teams.
Decision making in teams.
Creativity in teams.
Negotiation.
Managing conflict.
Evaluation of team performance and team member performance.
Improvement of team performance, including systems thinking, process improvement, and change management.
Training for team members.
Team building.
Troubleshooting team performance.
Relating effectively to the larger organization.
Beginning Reading for Team Leaders
Training of Teams
Interprofessional Education in Professional Schools and Colleges.
It would be desirable for healthcare professionals to begin their team training when they begin their professional education.
Ideally the training would address teamwork within each profession and, more importantly, across different professions, that is, interprofessional teamwork.
Team STEPPS.
A commonly used training option is the Team STEPPS program.
The primary purpose of Team STEPPS, as stated by AHRQ, is to improve
patient safety.
Underlying the training is a model of team function with 5 elements: team structure, leadership, situation monitoring, mutual support, and communication.
Team structure includes essentially the same items namely, team membership, a clear leader, and so on.
Training of Teams Cont…
Leadership in Team STEPPS emphasizes coordination of team members' activities and assurance of good communication.
Situation monitoring means active observation and interpretation of events occurring in the team's work setting, performed in order to be able to take appropriate action promptly.
Mutual support is support by each team member for every other team member as a contributor to the team's success.
Finally, communication is the sharing of information among team members.
Team STEPPS also includes content on change management in order to elicit support from frontline team members for widespread adoption of the teamwork principles that are covered in the 5 principal elements of the program.
Team STEPPS is especially suitable for template teams.
The method used in Team STEPPS for achieving improvement in safety is standardization of behavioral expectations and communication.
Interprofessional Healthcare Team Training Programs Used in the United States
