Resume Corrections and Make look Professional

Summary

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

Highlights

Strong organizational skills Time management Proficient data entry and problem solver Professional and mature Data Entry 10-Key Extensive collections and customer service Meticulous attention to detail Dedicated team player

Accomplishments

Coordinated all department functions for team of 75+ employees. Increased office organization by developing a more efficient filing system and customer database protocols. Promoted to Front End Manager after 6 months of employment. Successfully planned and executed corporate meetings, lunches and special events for groups of 75+ employees.

Experience

City Of Memphis January 2014 to Current General Clerk

Hired by the City Of Memphis to draft meeting agendas, supply advance materials and execute follow-up for meetings and team conferences. Manage the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. I have to be versatile and accomplish tasks that might be considered mundane, but I am very critical to the success of the Training Academy. Types agendas for meetings, prepares meeting packages and distributes to Training Academy Staff at least two days prior to the meeting.

The Medical Group September 2012 to January 2014 Call Center/Front Desk Attendant

Hired by the Medical Group to manage an array of responsibilities. Maintained the front desk and reception area in a neat and organized fashion. Trained 20+ new employees quarterly. Greeting and welcoming guests or clients answering their queries Use questioning and listening skills that support effective telephone communication Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Medtronic Inc. August 2011 to September 2012 Clinical Assistant Supervisor II

Hired by Medtronic to supervise, administer, extend, terminate and negotiate standard and nonstandard contracts. It's my job to conduct proposal preparation, contract negotiation, contract administration, and customer contact activities to provide for proper contract acquisition and fulfillment in accordance with company policies, legal requirements, and customer specifications. Manage cost reports for various clinical studies, high volume of medical records which consist of compiling, analyzing, scanning, faxing and/or copying and Filing. Administered contracts, while providing all aspects of administrative support for director. Planned meetings and prepared conference rooms. Processed over $1,700,000.00 in purchase orders for over seventy-five companies. Responded, keyed, and revisited emails/phone calls daily in accordance to how interactions are received .

Bank of America May 2009 to July 2011 Head Teller

Hired by Bank of America to be a head teller: held responsible for a cash drawer and all of the functions that pertain to it. Delivered informational sales presentations to potential investors to build symbiotic client relationships. Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Maintained a 98% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations.

Methodist LeBonheur Healthcare May 2008 to December 2009 Customer Service Representative

Hired by Methodist LeBonheur to prepare and create layouts for Quarterly Revenue Shares. Determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment and following up to ensure resolution. Processed over $700,000.00 yearly for over fifty companies. Worked in a call center/customer service environment providing support in Biomedical and Radiology Engineering Departments, assisting customers in submitting departmental requisitions Acted as a liaison between technicians and customers to resolve technical problems Handle all departmental documents including implementing a more efficient filing system Serviced as liaison between the Biomedical Department and Accounts Payable to ensure an efficient and effective process flow Followed up with all customers to investigate and confirm customer satisfaction. Researched bad debt for Direct Sales Dept. Coordinated meetings with other department managers and served as main liaison between sales and engineering staff.

ServiceMaster, Inc. March 2007 to January 2008 Administrative Support

Hired by ServiceMaster to demonstrate strong oral and written communication skills. I would need to be organized, tactful, diplomatic, and able to keep confidential information private. Administrative assistants need a working knowledge of computers and computer software programs. They should know how to use office equipment such as multi-line phones, photocopiers, printers, fax machines, dictation equipment, calculators and adding machines.

Crazy Cleaners March 2005 to January 2007 Front Desk Assistant Manager

As the front desk assistant manager my job included but was not limited to planning work schedules for other staff, coordinating and supervising operational activities of other front office staff. Working within the establishment's guidelines to perform guest check-ins and check-outs, providing exceptional customer service, making sure the day's work is completed, supervising shift closings, refunds, and rebates. Manage daily finances, bank reconciliations and all other monetary records. Work in a fast paced environment and demonstrate a high sense of urgency and energy Process and assist customers with their orders and questions Train new associates and provide them with feedback and coaching Investigate errors in order to determine the cause and recommend corrective action where needed.

KMART January 1999 to August 2003 Supervisor

Hired as a supervisor for regional store; Identify and recommend needed changes to department manager and/or operations manager Assist in dealing with associate relation issues that arise in the assigned functional areas. Supervise daily activity of hourly associates. Assign work and monitor productivity to ensure high standards of quality, accuracy, housekeeping, merchandise damage minimization and safety. Initiated program that standardized employee training and led to increase in customer satisfaction by 13%.

Education

Ridgeway High School May 2003 High School Diploma Memphis, TN Member of National Honors Society and student council.

University of Memphis December 2010 Bachelor of Science: Professional Studies Business Memphis, TN Member of BSO Club, 3.0 GPA, Minor in Business Administration.

Bethel University August 2014 Masters of Business Memphis, TN Academic Achievement Award, 3.7 GPA, Coursework in Business Administration with focus in Human Resource Management.

Strayer University

Masters of Business in Accounting, Obtaining degree August 2017

Memphis, TN