DB 15

Organizational Change

Chapter 15

Charles R. Swanson, Leonard Territo,

and Robert W. Taylor

Police Administration:

Structures, Processes, and Behavior

(Eighth Edition)

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Why Change Occurs in Police Organizations

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

When Change Should NOT Be Made

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Organizational Change Models

Lewin’s Three-Step

Model

Traditional Action

Research Model

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Lewin’s Three-Step Model

RefreezingMovingUnfreezing

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Traditional Action Research Model

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Politics and Organizational Change

• Politicians can be a barrier to change

– This can be unintended as they become overly

involved with the change

• Personal politics are typically at work during

large-scale organizational changes

– This is normal and should be expected

• But it can kill morale when marginally qualified

people who use politics to their advantage effectively

interfere with the change

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Involving the Rank-and-File in

Organizational Change

Heightens morale and

commitment

Develops

democratic

skills and habits

Makes for

better

decisions

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Why Organizational Change Efforts

Sometimes Fail

External Threats

Internal Threats

Budgetary setbacks

Lack of support or

citizen misunderstandings

Lack of leadership

commitment

Conflicting organizational

culture

Lack of support/understanding

from employees

Opposition by politically

powerful

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Models Regarding Officer

Receptivity to Change

Organization/ Structural

Officer/ Organizational

Subculture

Life Experiences/ Life Changes

© 2012 by Pearson Higher Education, Inc

Upper Saddle River, New Jersey 07458 • All Rights Reserved Police Administration (8th Edition) Swanson, Territo, and Taylor

Create Opportunity

Ways to Make Organizational Change Successful

Coaching Assemble Resources

Seize Opportunity

Flexible Priorities

Follow Through