Need questions answered (asap)

1 Virtual Organization Summary (Describe the organization and the negative impacts experienced due to virtual communication.)

2 Identify recommended methods of communication to reach external stakeholders (customers) of the business. (Select communication tools and style for communication; synchronous or asynchronous.)

3 Identify specific customer service challenges experienced as a result of virtual communication failures.

4 Recommend steps to prevent further loss of customers or to reduce customer satisfaction. 

5 Identify escalation procedures that may enhance customer experience and improve customer relationships.

6 Recommend virtual communication tools that should be used to improve relationships between employees and customers. 

7 Identify potential future risks that may arise from the recommended virtual communication tools.