Interpersonnal Communication

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interpersonal_unit_7_test.docx
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Question 1. 1. Emotional Intelligence or EQ refers to: (Points : 2)

       Being aware of your feelings        Being able to understand how others feel without them having to spell it out        Recognizing social norms for the expression of emotions        All of the above

Question 2. 2. Emotions are shaped by: (Points : 2)

       Engaging in dual perspective        Monitoring our language use        Perceptions        All of the above

Question 3. 3. Framing rules (Points : 2)

       Define the emotional meaning of a situation        What we have a right to feel in a situation        Tell us what we are expected to feel in a situation        Tell us what others want us to feel in a situation

Question 4. 4. Barry is really sad that he recently lost his job. However, at his father’s 60th birthday party, he puts on a smile and pretends to be happy and engaged. Barry is engaging in: (Points : 2)

       Dual perspective        Deep acting        Surface acting        Emotional work

Question 5. 5. One reason we may not want to express how we feel is that we do not want others to have information about us that could influence how they treat us. This is best categorized as which of the reasons we may not express emotion? (Points : 2)

       Cultural expectations        Social expectations        Self-protection        Protecting others

Question 6. 6. Becky is practicing her school presentation with her best friend Stephanie. Becky stumbled a lot throughout her practice session and her claim was unclear, but Stephanie chooses not to tell her because she doesn’t want to upset her best friend. This example is best categorized as which of the reasons we may not express emotion? (Points : 2)

       Cultural expectations        Social expectations        Self-protection        Protecting others

Question 7. 7. When we use “you” language we are engaging in which of the ineffective expression of emotions? (Points : 2)

       Counterfeit emotional language        Not owning feelings        Speaking in generalities        Monitoring our self-talk

Question 8. 8. The first step in communicating emotions effectively is: (Points : 2)

       Choosing whether and how to express emotions        Own your feelings        Monitor your self-talk        Identify your emotions

Question 9. 9. When we try to convince ourselves that we should be happy about something when we are not we are not effectively applying which of the guidelines for communicating emotions effectively? (Points : 2)

       Choosing whether and how to express emotions        Own your feelings        Monitor your self-talk        Identify your emotions

Question 10. 10. The first step in responding sensitively when others communicate their emotions is to: (Points : 2)

       Try to solve their problem        Respond using generalizations        Respond by showing a willingness to discuss emotional topics        Discuss how your experiences relate to theirs

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