FOR NJOSH ONLY
abo.ax
discussion.docx
These are the questions; I will attach power points files as well as YouTube videos to help you answer the questions in your own words. Please, don’t use references.
1. Please explain in laymen’s terms: high/low contact then put Ikea, Build-A-Bear, and gas delivery into the right category.
1. Is the traditional higher education a high or low contact system? Is it “good?” (hint: define good then argue for or against it) How about our hybrid system for this class?
1. In the videos on Ikea and Build A Bear, what’s their servicescape philosophy? How do their customers take it? Why? Would it work in other businesses? How? Examples?
1. Please discuss social innovations or products/services designed specifically for economically distressed or underdeveloped regions and people. Find two you think have the most impact and explain why you like them.
1. Recall your experiences at Chuck E Cheese's (if you have not been to one, please go to their website or visit their stores in SB, Fontana, Rancho, etc.) and compare their service design with that of Domino's Pizza. List three or more major differences and one or more similarities. What are CBPs and the respective challenges for running these restaurants?
