work

You are the manager of the HIM Department. Recently, several staff members have complained to you about Bill, who they state is being very aggressive and threatening to them about helping him do his job.

Bill is an outpatient coder who has worked in the department for the past 5 years. He feels other staff members should obtain information for him that is missing, and he is not able to do his job. His productivity is below what it should be, and this is because of the missing documents. He has complained to the scanning section and also complained to the receptionist in the department, and his tone of voice has been threatening. For example, he told Susie in Scanning to get him his missing documents, or else.