School Catalog

lb13x017

cat.pdf

Home >Psychology homework help >School Catalog

2016-2017

UNIVERSITY OF PHOENIX

ONLINE

ACADEMIC CATALOG

Volume 50

July 1, 2016 through June 30, 2017 catalog

With Updates Added:

March 1, 2017

(see addenda pages for a summary of updates added by month)

“As we move to meet the educational needs of working adults in a mobile society, our conception of the university must extend beyond place and embrace process. An adult university cannot be campus bound, rather its borders must be defined by the lives of

its students.”

Dr. John G. Sperling

Founder

Information contained in this catalog is subject to change at the discretion of the University of Phoenix without prior notification.

Unless specifically stated otherwise in a particular Catalog policy, in the event of any inconsistency or conflict between the informa- tion contained in this catalog and any other material, the information contained in the catalog shall take precedence.

The University of Phoenix is not responsible for information or claims made by individuals not affiliated with the University that is contrary to University of Phoenix published material.

Annual Security Report Notice

The University of Phoenix annual security report includes statistics for the previous three years concerning reported crimes that occurred on campus, in certain off-campus buildings or property owned or controlled by the University, and on public property

within, or immediately adjacent to and accessible from, the campus. The report also includes the sex offender registry, institutional policies concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other related matters. You

can obtain a copy of this report by contacting your local Campus Security Authority or by accessing the following Web site: http://www.phoenix.edu/about_us/campus-safety.html.

University of Phoenix is authorized by the Washington Student Achievement Council and meets the requirements and minimum educational standards established for degree-granting institutions under the Degree-Granting Institutions Act. This authorization is subject to periodic review and authorizes University of Phoenix to offer specific degree programs. The Council may be contacted for a list of currently authorized programs. Authorization by the Council does not carry with it an endorsement by the Council of the institution or its programs. Any person desiring information about the requirements of the act or the applicability of those require-

ments to the institution may contact the Council at P.O Box 43430, Olympia, WA 98504-3430.

University of Phoenix is authorized by the Tennessee Higher Education Commission. This authorization must be renewed each year and is based on an evaluation by minimum standards concerning quality of education, ethical business practices, health

and safety, and fiscal responsibility.

University of Phoenix is registered with the Minnesota Office of Higher Education pursuant to Minnesota Statutes sections 136A.61 to 136A.71. Registration is not an endorsement of the institution. Credits earned at the institution may not transfer to all other institutions. Minnesota residents may enroll in the following programs: Associate of Arts/Concentration in General Stud- ies, Associate of Arts/Concentration in Communications, Associate of Arts/Concentration in Accounting, Associate of Arts/Con-

centration in Hospitality, Travel and Tourism, Associate of Arts/Concentration in Foundations of Business, Associate of Arts/ Concentration in Accounting, Associate of Arts/Concentration in Hospitality, Travel and Tourism, Associate of Arts/Concentra- tion in Human Services Management, Associate of Arts in Psychology, Associate of Arts/Concentration in Health Care Adminis-

tration, Associate of Arts/Concentration in Health Care Administration/Medical Records, Associate of Arts/Concentration in Criminal Justice, Associate of Arts/Concentration in Information Technology, Associate of Arts/Concentration in Information

Technology/Networking, Associate of Arts/Concentration in Information Technology/Programming, Associate of Arts/Concen- tration in Information Technology/Web Design, Associate of Arts/Concentration in Information Technology/Information Tech-

nology Support, Bachelor of Science in Communication, Bachelor of Arts in English, Bachelor of Science in Environmental Science, Bachelor of Science in Psychology, Bachelor of Science in Health Administration, Bachelor of Science in Criminal Jus-

tice Administration, Bachelor of Science in Organizational Security and Management, The Bachelor of Science in Business, Bachelor of Science in Management, Bachelor of Science in Management Concentration in Manufacturing Sector, Bachelor of Science in Accounting, Bachelor of Science in Information Technology, Bachelor of Science in Nursing, Master of Science in

Psychology, Master of Health Administration, Master of Health Administration Bridge, Master of Health Administration/Edu- cation, Master of Health Administration/Education Bridge, Master of Health Administration/Gerontology, Master of Health

Administration/Gerontology Bridge, Master of Health Administration/Informatics, Master of Health Administration/Informat- ics Bridge, Master of Science/Administration of Justice and Security, Master of Science/Administration of Justice and Security

Bridge, Master of Business Administration, Master of Public Administration, Master of Management, Master of Science in Accountancy, Master of Science in Nursing, Master of Science in Nursing/Specialization in Nursing/Health Care Education,

Master of Science in Nursing/Specialization in Informatics, Master of Science in Nursing and Master of Health Administration, Doctor of Management in Organizational Leadership, Doctor of Management in Organizational Leadership with a specializa-

tion in Information Systems and Technology, Doctor of Health Administration, Visual Communication Certificate, Information Systems Security Certificate, APLUS Fundamentals Certificate, Information Systems Security Minor, Multimedia and Visual Communication Minor, Graduate Health Care Informatics Certificate, Gerontology Health Care Certificate, Graduate Certifi-

cate in Human Resources Management, Graduate Accounting Certificate, Graduate Marketing Certificate

.....................................................................................................................................................................................

..................................................................................................................................................................................... ADDENDUM - SUMMARY OF POLICY UPDATES ADDED TO THE CATALOG ON MARCH 1, 2017

.....................................................................................................................................................................................

• The Consumer Information section was updated. (see CONSUMER INFORMATION)

• The eCampus: Student and Faculty Portal section was updated. (see THE UNIVERSITY’S TEACHING AND LEARNING MODEL)

• The University of Phoenix Board of Trustees and the University of Phoenix Senior Administration were updated. (see UNIVERSITY ADMINISTRATION)

.....................................................................................................................................................................................

• The Additional Admission Requirements section of the CERT/G-HCS was updated. (see PROFESSIONAL PROGRAMS)

• The Additional Admission Requirements section of the GHC was updated. (see PROFESSIONAL PROGRAMS)

• The Additional Admission Requirements section of the HCI was updated. (see PROFESSIONAL PROGRAMS)

University of Phoenix, 2016-2017

.....................................................................................................................................................................................

..................................................................................................................................................................................... TABLE OF CONTENTS

ADDENDUM - SUMMARY OF POLICY UPDATES ADDED TO THE CATALOG ON MARCH 1, 2017 .... iii GENERAL POLICY UPDATES .......................................................................................................... iii PROGRAM POLICY UPDATES......................................................................................................... iii

UNIVERSITY OF PHOENIX .......................................................................................................................... 1 Official School Colors ...................................................................................................................... 1 Ownership Information..................................................................................................................... 1 Our Mission Statement .................................................................................................................... 1 Our Purpose .................................................................................................................................... 1 Accreditation and Affiliations............................................................................................................ 2 Academic Programs ........................................................................................................................ 2 Enrollment and Student Profile ........................................................................................................ 2 University Library ............................................................................................................................. 3 Current Resources of the University Library .................................................................................... 3

THE UNIVERSITY’S TEACHING AND LEARNING MODEL........................................................................ 5 Active Learning ................................................................................................................................ 5 Collaboration.................................................................................................................................... 5 Emphasis on Application and Relevance ........................................................................................ 5 University-Wide Learning Goals ...................................................................................................... 5 Curriculum ....................................................................................................................................... 5 Awarding Credit Hours..................................................................................................................... 5 Access and Convenience of Time and Place .................................................................................. 6 Program Format............................................................................................................................... 6 Class Size ........................................................................................................................................ 6 Learning Teams ............................................................................................................................... 6 Faculty ............................................................................................................................................. 7 Staff Screening ................................................................................................................................ 7 Student Technology Recommendations and Competencies ........................................................... 7 eCampus: Student and Faculty Portal ............................................................................................. 8 Classroom Recording Policy............................................................................................................ 8

UNIVERSITY POLICIES................................................................................................................................ 9 Calendar .......................................................................................................................................... 9 Course Equivalencies ...................................................................................................................... 9 Course Cancellation ........................................................................................................................ 9 Directed Study ................................................................................................................................. 9 Concurrent Enrollment ................................................................................................................... 10 Multiple University Degrees ........................................................................................................... 10 Maximum Credit Limits .................................................................................................................. 10 Course Credits ............................................................................................................................... 10 Student Identification Numbers...................................................................................................... 10 Name and Social Security Number Changes ................................................................................ 11 Letter Request ............................................................................................................................... 11 Forms............................................................................................................................................. 11

University of Phoenix, 2016-2017

Record Maintenance ...................................................................................................................... 11 Duplication of Credit....................................................................................................................... 11 Course Audit Policy........................................................................................................................ 11 Servicemember Readmission ........................................................................................................ 11 Military Deployment ....................................................................................................................... 12 Transient Student Policy ................................................................................................................ 13 Acceptable Transfer Activity .......................................................................................................... 13 Evaluation of Transfer Activity ....................................................................................................... 14 Servicemembers Opportunity College ........................................................................................... 15 Nondiscrimination Policy ................................................................................................................ 15 Harassment Policy ......................................................................................................................... 15 Disability Services .......................................................................................................................... 16 Student Organizations ................................................................................................................... 16 Acceptable Use of University Computing and Communication Resources ................................... 18 Do Not Call Policies ....................................................................................................................... 19 Institutional Review Board ............................................................................................................. 20 Research, Scholarship, and Surveys ............................................................................................. 20

CONSUMER INFORMATION ..................................................................................................................... 23 ABOUT UNIVERSITY OF PHOENIX ............................................................................................... 23

Accreditation, Licensures, Reviews and Approvals ....................................................................... 23 Academic Programs, Facilities and Instructional Personnel Information ....................................... 24 Articulation Agreements................................................................................................................. 25 Credit Transfer ............................................................................................................................... 25 Disability Services .......................................................................................................................... 25 General Contact Information .......................................................................................................... 25 Student Borrowing ......................................................................................................................... 25 Graduation Rates........................................................................................................................... 25 Retention Rates ............................................................................................................................. 26 Student Diversity............................................................................................................................ 27 Title II of Higher Education Act-Academic Year 2014-2015........................................................... 28 Federal Financial Aid Application Process..................................................................................... 29 Statement of Educational Purpose ................................................................................................ 30 Federal, State and Institutional Financial Aid Programs ................................................................ 30 Grant Programs ............................................................................................................................. 30 Scholarships .................................................................................................................................. 33 Loans ............................................................................................................................................. 33 Financial Aid Awarding .................................................................................................................. 35 Verification ..................................................................................................................................... 36 Cost of Attendance Policy.............................................................................................................. 37 Grade-Level Determination ............................................................................................................ 39 Conflicting Information ................................................................................................................... 40 Other Resources............................................................................................................................ 40 Satisfactory Academic Progress .................................................................................................... 40 Professional Judgment .................................................................................................................. 43 Determining Enrollment at the University....................................................................................... 43 Course Attendance Policy.............................................................................................................. 43 Leave of Absence .......................................................................................................................... 44

University of Phoenix, 2016-2017

Financial Aid Disbursements ......................................................................................................... 46 Federal Financial Aid Counseling .................................................................................................. 47 Federal Loan Repayment .............................................................................................................. 47 Military Benefits ............................................................................................................................. 48 Student Financial Responsibilities, Policies and Options .............................................................. 50 Withdrawing from the University .................................................................................................... 51 Return of Title IV Policy ................................................................................................................. 52 Tuition Refund Policy ..................................................................................................................... 52 Consumer Policies and Codes of Conduct .................................................................................... 55 Solomon Act .................................................................................................................................. 58 Gainful Employment Disclosures ................................................................................................... 58 Student Loan Code of Conduct ..................................................................................................... 58 Consumer Privacy Policy ............................................................................................................... 59 State Authorization and Contact Information for Filing Complaints ............................................... 60 Copyright Infringement and Peer-to-Peer File Sharing Policy ....................................................... 61 Digital Millennium Copyright Act Policy (DMCA) ........................................................................... 63 Vaccinations and Immunizations ................................................................................................... 63 Register to Vote ............................................................................................................................. 64 Campus Safety and Security ......................................................................................................... 64 Campus Crime Statistics ............................................................................................................... 64

APPENDIX- FINANCIAL AID POLICIES.......................................................................................... 67 Academic Year Definition Policy .................................................................................................... 67 Advancing Programs Policy ........................................................................................................... 67 Allowable Charges Policy .............................................................................................................. 68 Campus-Based Programs Policy ................................................................................................... 69 Cost of Attendance Policy.............................................................................................................. 71 Consortium Agreements Policy ..................................................................................................... 72 Direct Loan Policy .......................................................................................................................... 72 Disbursements Policy .................................................................................................................... 74 External Transfer Policy................................................................................................................. 76 Federal Financial Aid Credit Balance Policy .................................................................................. 78 Federal Pell Grant-IASG Policy ..................................................................................................... 79 Financial Aid Counseling Policy..................................................................................................... 80 HEROES Act Policy ....................................................................................................................... 82 Leave of Absence Policy ............................................................................................................... 83 Overawards and Overpayments Policy ......................................................................................... 84 Packaging Policy ........................................................................................................................... 86 Private Loan Policy ........................................................................................................................ 87 Professional Judgement Policy...................................................................................................... 87 Program Changes Policy ............................................................................................................... 88 Re-Entry Policy .............................................................................................................................. 90 Return of Title IV Policy ................................................................................................................. 91 Satisfactory Academic Progress (SAP) Policy............................................................................... 94 Student Parent Eligibility Policy ..................................................................................................... 97 Subsequent ISIRs Policy ............................................................................................................. 100 TEACH Grant Program Policy ..................................................................................................... 100 Verification Policy ........................................................................................................................ 101 Withdrawal Policy ........................................................................................................................ 106

iii

University of Phoenix, 2016-2017

STUDENTS’ RIGHTS AND RESPONSIBILITIES .................................................................................... 109 Policy on Nursing Ethics and Professional Competence ............................................................. 109 Students’ Right to Privacy............................................................................................................ 109

STUDENT CODE OF CONDUCT .................................................................................................. 110 Code of Academic Integrity .......................................................................................................... 111 Student Records Violations.......................................................................................................... 113 Title IX and Violence Against Women Act (VAWA) Policy ........................................................... 114 University of Phoenix Professional Standards for Candidates in the School of Nursing ............. 116 University of Phoenix Supplemental Standards for Candidates in College of Social Sciences Counseling and Human Services Programs ................................................................ 118 University of Phoenix Supplemental Standards for Candidates in College of Education Programs ..................................................................................................................................... 119 University of Phoenix Supplemental Standards for Students/Candidates in School of Advanced Studies Programs ....................................................................................................... 119

DISPUTE RESOLUTION POLICY AND PROCEDURES .............................................................. 120 Step One: Internal Resolution ...................................................................................................... 120 Step Two: Mediation .................................................................................................................... 121 Step Three: Binding Arbitration .................................................................................................... 121 Complaints to the Texas Education Agency ................................................................................ 121

ACADEMIC POLICIES ............................................................................................................................. 123 Academic Advisement ................................................................................................................. 123 Registration .................................................................................................................................. 123 Admission Statuses ..................................................................................................................... 123 Student Academic Standing......................................................................................................... 124 Program Academic Standing ....................................................................................................... 125 Course Statuses .......................................................................................................................... 125 Candidacy Statuses ..................................................................................................................... 125 Enrollment Status......................................................................................................................... 126 Student Falsification of Information.............................................................................................. 126 On-Camera Conduct Policy ......................................................................................................... 126 General Grievances ..................................................................................................................... 126 Academically-Related Appeals - Student Appeals Center (SAC) ................................................ 127 Grading Procedures ..................................................................................................................... 127 Program and Cumulative Grade Point Average........................................................................... 128 Grade Reports and Transcripts.................................................................................................... 128 Grade Disputes and Grade Corrections....................................................................................... 129 Program Changes ........................................................................................................................ 129 Graduation Application and Credential Conferral ........................................................................ 129 Braille Embossed Diplomas ......................................................................................................... 129 Posthumous Degrees .................................................................................................................. 129 Degree Posting ............................................................................................................................ 129 Graduation with Honors ............................................................................................................... 129 Participation in Commencement Ceremony ................................................................................ 129 Program Completion Deadlines ................................................................................................... 130 Disclaimer on Job Placement ...................................................................................................... 130

ACADEMIC QUALITY AND OUTCOMES ASSESSMENT ...................................................................... 131

University of Phoenix, 2016-2017

Academic Quality and Outcomes Assessment-Ensuring Consistent Quality .............................. 131 Academic Quality Improvement and Outcomes-based Assessment ........................................... 131

UNIVERSITY OF PHOENIX ALUMNI ASSOCIATION ............................................................................. 133

UNDERGRADUATE PROGRAMS............................................................................................................ 135 Admission Procedures ................................................................................................................. 135 Undergraduate Admission Requirements .................................................................................... 136 Residency Requirements and Course Waivers for Bachelor Programs ...................................... 138 Residency Requirements and Course Waivers for Associate Programs..................................... 138 University Orientation Workshops ............................................................................................... 139 Risk Free Period Policy ............................................................................................................... 139 Academic Progression Requirements ......................................................................................... 139 Waivers ........................................................................................................................................ 140 General Education ....................................................................................................................... 140 Prior Learning Assessment.......................................................................................................... 142 Program Length ........................................................................................................................... 143

COLLEGE OF HUMANITIES AND SCIENCES ............................................................................. 145 Associate of Arts/Professional Focus .......................................................................................... 145 Associate of Arts/Professional Focus (Minnesota) ...................................................................... 147 Bachelor of Science in Communication ....................................................................................... 149 Bachelor of Arts in English........................................................................................................... 152 Bachelor of Science in Environmental Science ........................................................................... 156

COLLEGE OF SECURITY AND CRIMINAL JUSTICE .................................................................. 161 Associate of Arts in Criminal Justice............................................................................................ 161 Associate of Arts in Criminal Justice (Minnesota)........................................................................ 163 Bachelor of Science in Criminal Justice Administration ............................................................... 166 Bachelor of Science in Criminal Justice Administration (Maryland-Online) ................................. 170 Bachelor of Science in Public Administration .............................................................................. 173

COLLEGE OF SOCIAL SCIENCES............................................................................................... 177 Bachelor of Science in Correctional Program Support Services ................................................. 177

SCHOOL OF BUSINESS ............................................................................................................... 181 Associate of Arts/Concentration in Accounting Fundamentals .................................................... 181 Associate of Arts/Concentration in Accounting Fundamentals (Minnesota) ................................ 183 Associate of Arts/Concentration in Accounting Fundamentals (Certificate Track) ...................... 184 Associate of Arts/Concentration in Accounting Fundamentals (Certificate Track) (Minnesota) .. 187 Associate of Arts/Concentration in Business Fundamentals ....................................................... 189 Associate of Arts/Concentration in Business Fundamentals (Minnesota) ................................... 191 The Bachelor of Science in Business .......................................................................................... 193 The Bachelor of Science in Business (Maryland-Online) ............................................................ 196 Bachelor of Science in Management ........................................................................................... 202 Bachelor of Science in Management Concentration in Manufacturing Sector............................. 204 Bachelor of Science in Management Emphasis in Manufacturing Sector (Maryland-Online) ..... 207 Bachelor of Science in Accounting .............................................................................................. 209 Bachelor of Science/Concentration in Accounting (Ohio) ............................................................ 212

COLLEGE OF INFORMATION SYSTEMS AND TECHNOLOGY ................................................. 217 Associate of Arts/Concentration in Information Technology ........................................................ 217 Associate of Arts/Emphasis in Information Technology (Maryland-Online) ................................. 219

University of Phoenix, 2016-2017

Associate of Arts/Concentration in Information Technology (Minnesota) .................................... 221 Associate of Arts in Security Management .................................................................................. 224 Associate of Arts in Security Management (Minnesota) .............................................................. 226 Bachelor of Science in Security Management ............................................................................. 229 The Bachelor of Science in Organizational Security and Management ....................................... 232 Bachelor of Science in Information Technology........................................................................... 235

COLLEGE OF HEALTH PROFESSIONS ...................................................................................... 239 School of Health Services Administration ...................................................................................... 239

The Bachelor of Science in Health Administration ....................................................................... 239 The Bachelor of Science in Health Administration (Maryland-Online) ......................................... 243 The Bachelor of Science in Health Administration (Certificate Track) (Maryland-Online) ........... 246

School of Nursing ........................................................................................................................... 249 Accreditation- School of Nursing Programs ................................................................................. 249 International Nursing Honor Society ............................................................................................ 249 Academic Progression Requirements for all Current Nursing Programs (excluding BSN/I) ........ 249 Bachelor of Science in Nursing .................................................................................................... 251 Bachelor of Science in Nursing/International ............................................................................... 253 Bachelor of Science in Nursing Partner ....................................................................................... 256 Bachelor of Science in Nursing Partner (California) .................................................................... 259

COLLEGE OF EDUCATION (Online)............................................................................................. 263 Admission Requirements for University of Phoenix ..................................................................... 263 Bachelor of Science in Education/Elementary Education ............................................................ 265 Bachelor of Science in Education/Elementary Education (Hawaii) .............................................. 270 Bachelor of Science in Liberal Studies (California) ...................................................................... 274 Bachelor of Science in Education/Early Childhood Education ..................................................... 279 Bachelor of Science in Education/Educational Studies ............................................................... 284 Bachelor of Science in Education/Elementary Education (Florida).............................................. 285

GRADUATE PROGRAMS ........................................................................................................................ 291 Admission Procedures ................................................................................................................. 291 Graduate Admission Requirements ............................................................................................. 292 Program Length ........................................................................................................................... 294

COLLEGE OF SECURITY AND CRIMINAL JUSTICE................................................................... 295 Master of Science/Administration of Justice and Security ........................................................... 295 Master of Public Administration ................................................................................................... 296

COLLEGE OF SOCIAL SCIENCES ............................................................................................... 299 Master of Science in Counseling Clinical Mental Health Counseling........................................... 299 Master of Science in Counseling Clinical Mental Health Counseling (Utah)................................ 301 Master of Science in Counseling Clinical Mental Health Counseling (Nevada) ........................... 304 Master of Science in Psychology ................................................................................................. 306 Master of Science in Psychology Concentration in Industrial-Organizational Psychology .......... 308

SCHOOL OF BUSINESS ............................................................................................................... 311 Master of Business Administration............................................................................................... 311 Master of Business Administration (Certificate Track) ................................................................. 314 Master of Management ................................................................................................................ 317 Master of Science in Accountancy ............................................................................................... 318

COLLEGE OF INFORMATION SYSTEMS AND TECHNOLOGY ................................................. 321 Master of Information Systems ................................................................................................... 321

University of Phoenix, 2016-2017

COLLEGE OF HEALTH PROFESSIONS ...................................................................................... 323 School of Health Services Administration ...................................................................................... 323

Master of Health Administration................................................................................................... 323 Master of Health Administration Concentration in Education ...................................................... 325 Master of Health Administration Concentration in Gerontology ................................................... 326 Master of Health Administration Concentration in Informatics ..................................................... 328 Master of Health Administration Concentration in Sustainability Management ........................... 330 Dual Degree in Master of Health Administration/Master of Business Administration .................. 332

School of Nursing ........................................................................................................................... 334 Accreditation- School of Nursing Programs ................................................................................. 334 International Nursing Honor Society ............................................................................................ 334 Academic Progression Requirements for all Current Nursing Programs (excluding BSN/I)........ 334 Master of Science in Nursing Concentration in Informatics ......................................................... 336 Master of Science in Nursing Concentration in Informatics Bridge.............................................. 338 Master of Science in Nursing Concentration in Nurse Administration ......................................... 340 Master of Science in Nursing Concentration in Nurse Administration Bridge .............................. 342 Master of Science in Nursing Concentration in Nurse Administration-International .................... 345 Master of Science in Nursing Concentration in Nurse Education ................................................ 347 Master of Science in Nursing Concentration in Nurse Education Bridge..................................... 349 Master of Science in Nursing Concentration in Nurse Education-International ........................... 352

COLLEGE OF EDUCATION (Online) ............................................................................................ 355 Admission Requirements ............................................................................................................. 355 Master of Arts in Education/Administration and Supervision ....................................................... 357 Master of Arts in Education/Administration and Supervision (Utah) ............................................ 359 Master of Arts in Education/Administration and Supervision (California) .................................... 362 Master of Arts in Education/Adult Education and Training .......................................................... 364 Master of Arts in Education/Elementary Teacher Education ....................................................... 366 Master of Arts in Education/Secondary Teacher Education ........................................................ 370 Master of Arts in Education/Elementary Teacher Education (Hawaii) ......................................... 373 Master of Arts in Education/Secondary Teacher Education (Hawaii) .......................................... 377 Master of Arts in Education/Elementary Teacher Education (California)..................................... 380 Master of Arts in Education/Secondary Teacher Education (California)...................................... 384 Master of Arts in Education/Elementary Teacher Education (Utah) ............................................ 389 Master of Arts in Education/Secondary Teacher Education (Utah) ............................................. 392 Master of Arts in Education/Special Education (Hawaii).............................................................. 396 Master of Arts in Education/Special Education (Utah) ................................................................. 399 Master of Arts in Education/Special Education ............................................................................ 403 Master of Arts in Education/Educational Studies ......................................................................... 407 Master of Arts in Education/Curriculum and Instruction............................................................... 408 Master of Arts in Education/Administration and Supervision (Florida)......................................... 409 Master of Arts in Education/Elementary Teacher Education (Florida) ......................................... 412 Master of Arts in Education/Secondary Teacher Education (Florida) .......................................... 415

SCHOOL OF ADVANCED STUDIES............................................................................................. 419 Admission Requirements ............................................................................................................. 419 Program Length ........................................................................................................................... 420 Educational Specialist.................................................................................................................. 421 Doctor of Education in Educational Leadership/Higher Education Administration ...................... 422 Doctor of Management in Organizational Leadership ................................................................. 425

vii

University of Phoenix, 2016-2017

Doctor of Management in Organizational Leadership with a Specialization in Information Systems and Technology............................................................................................................. 428 Doctor of Business Administration ............................................................................................... 431 Doctor of Health Administration ................................................................................................... 434 Doctor of Education in Educational Leadership ........................................................................... 437 Doctor of Education in Educational Leadership/Curriculum and Instruction ................................ 439 Doctor of Education in Educational Leadership/Educational Technology.................................... 442

PROFESSIONAL PROGRAMS ................................................................................................................ 447 CREDIT-BEARING CERTIFICATE PROGRAMS .......................................................................... 447

Admission Requirements ............................................................................................................. 447 Program Length ........................................................................................................................... 449

CERTIFICATE PROGRAMS FOR SCHOOL OF BUSINESS - UNDERGRADUATE .................... 449 Business Analytics Certificate (Undergraduate) .......................................................................... 449 Hospitality Management Certificate (Undergraduate) .................................................................. 450 Retail Fundamentals Certificate (Undergraduate) ....................................................................... 452 Hospitality Fundamentals Certificate (Undergraduate) ................................................................ 453 Supply Chain Management Certificate (Undergraduate) ............................................................. 455 Small Business Management and Entrepreneurship Certificate (Undergraduate) ...................... 456 Operations Management Certificate (Undergraduate) ................................................................. 457 Marketing Certificate (Undergraduate)......................................................................................... 459 Human Resource Management Certificate (Undergraduate) ...................................................... 460 General Management Certificate (Undergraduate)...................................................................... 461 Project Management Certificate (Undergraduate) ....................................................................... 463 Bookkeeping Fundamentals Certificate (Undergraduate) ............................................................ 464 Digital Marketing Certificate (Undergraduate).............................................................................. 466 Financial Planning Certificate (Undergraduate) ........................................................................... 467

CERTIFICATE PROGRAMS FOR SCHOOL OF BUSINESS - GRADUATE................................. 469 Graduate Human Resource Management Certificate .................................................................. 469 Graduate Accounting Certificate .................................................................................................. 470 Graduate Marketing Certificate .................................................................................................... 471 Graduate CPA Bridge Certificate ................................................................................................. 472 Graduate Project Management Certificate................................................................................... 474

CERTIFICATE PROGRAMS FOR THE SCHOOL OF HEALTH SERVICES ADMINISTRATION. 475 Long Term Care Certificate Program ........................................................................................... 475 Graduate Health Care Sustainability Management Certificate .................................................... 476 Graduate Health Care Informatics Certificate .............................................................................. 477 Gerontology Health Care Certificate Program ............................................................................. 478 Health Management Certificate Program..................................................................................... 479 Health and Wellness Administration Foundations Certificate (Undergraduate) ........................... 481 Electronic Health Records Fundamentals Certificate (Undergraduate) ....................................... 482 Medical Records Certificate (Undergraduate).............................................................................. 484

CERTIFICATE PROGRAMS FOR THE SCHOOL OF NURSING ................................................ 486 Academic Progression Requirements for all Current Nursing Programs (excluding BSN/I) ........ 486 Post Master's Certificate in Nurse Administration ........................................................................ 487 Post Master's Certificate in Nurse Administration International ................................................... 489 Post Master's Certificate in Nurse Education............................................................................... 490 Post Master's Certificate in Nurse Education International .......................................................... 492

viii

University of Phoenix, 2016-2017

CERTIFICATE PROGRAMS FOR THE COLLEGE OF EDUCATION........................................... 494 Alternative Pathway/Elementary Education (Hawaii)................................................................... 494 Alternative Pathway/Secondary Education (Hawaii).................................................................... 496 Alternative Pathway/Special Education (Hawaii) ......................................................................... 498 Alternative Pathway/Elementary Education (Florida) .................................................................. 500 Alternative Pathway/Secondary Education (Florida) ................................................................... 501 Principal Licensure Certificate Program (Utah) ........................................................................... 503

CERTIFICATE PROGRAMS FOR THE COLLEGE OF INFORMATION SYSTEMS AND TECHNOLOGY .............................................................................................................................. 505

Storage Management Certificate (Undergraduate)...................................................................... 505 Advanced Cyber Security Certificate (Undergraduate)................................................................ 507 Advanced Software Developer Certificate (Undergraduate)........................................................ 508 Programming Certificate (Undergraduate)................................................................................... 509 Advanced Networking Certificate (Undergraduate) ..................................................................... 511 Advanced Multimedia Development Certificate (Undergraduate)................................................ 512 Database Administration Certificate (Undergraduate) ................................................................. 514 Information Assurance and Security Certificate (Undergraduate) ............................................... 515 Multimedia Development Certificate (Undergraduate)................................................................. 516 Cisco Networking Certificate (Undergraduate) ............................................................................ 517 Desktop Support Certificate (Undergraduate) ............................................................................. 519 Network Support Certificate (Undergraduate) ............................................................................. 520 A+ Fundamentals Certificate ....................................................................................................... 521 Network+ Technologies Certificate ............................................................................................ 522 Cisco Networking Fundamentals ................................................................................................. 523 Graduate Cyber Security Certificate ............................................................................................ 523 Graduate Business Analytics Certificate...................................................................................... 525 Graduate Information Systems Management Certificate ............................................................. 526 Enterprise Security Administration Certificate (Undergraduate) .................................................. 527 Physical Security Operations Certificate (Undergraduate) .......................................................... 528 Critical Incident Response Certificate (Undergraduate) .............................................................. 529 Asset Protection/Loss Prevention Certificate (Undergraduate) ................................................... 531 Certificate Awards........................................................................................................................ 532 Accreditation and Affiliations........................................................................................................ 532

NONCREDIT-BEARING PROGRAMS........................................................................................... 533

TUITION AND FEES - ONLINE RATES.................................................................................................... 535 UNDERGRADUATE TUITION PER CREDIT (ONLINE)................................................................ 536 GRADUATE TUITION PER CREDIT (ONLINE) ............................................................................ 538 FEES (Online) ................................................................................................................................ 539

FACILITIES ............................................................................................................................................... A-1

UNIVERSITY ADMINISTRATION ............................................................................................................. A-5 University of Phoenix Board of Trustees ......................................................................................... A-5 University of Phoenix Senior Administration ................................................................................... A-5 Enrollment Services Administration................................................................................................. A-6 Operational Services ....................................................................................................................... A-6 Campus Administration ................................................................................................................... A-6

University of Phoenix, 2016-2017

FACULTY.................................................................................................................................................. A-9 COLLEGE OF HUMANITIES AND SCIENCES .............................................................................. A-9

Assistant Dean .............................................................................................................................. A-9 Dean of Faculty............................................................................................................................. A-9 Dean of Assessment ..................................................................................................................... A-9 Campus College Chairs ................................................................................................................ A-9 Program Managers ....................................................................................................................... A-9 Campus Area Chairs..................................................................................................................... A-9

COLLEGE OF SECURITY AND CRIMINAL JUSTICE.................................................................... A-9 Executive Dean ............................................................................................................................. A-9 Dean of Assessment ..................................................................................................................... A-9 Program Dean............................................................................................................................... A-9 Academic Dean............................................................................................................................. A-9 Dean of Faculty............................................................................................................................. A-9 Dean of Specialized Programs ..................................................................................................... A-9 Assistant Dean of Specialized Programs ...................................................................................... A-9 Dean of Operations....................................................................................................................... A-9 Assistant Dean of Operations ....................................................................................................... A-9 Campus College Chairs ................................................................................................................ A-9 Program Managers ....................................................................................................................... A-9 Campus Area Chairs..................................................................................................................... A-9

COLLEGE OF SOCIAL SCIENCES ................................................................................................ A-9 Executive Dean ............................................................................................................................. A-9 Regulatory Dean ........................................................................................................................... A-9 Assistant Regulatory Dean ........................................................................................................... A-9 Dean of Operations....................................................................................................................... A-9 Campus College Chairs ................................................................................................................ A-9 Program Managers ....................................................................................................................... A-9 Campus Area Chairs.................................................................................................................. A-10

SCHOOL OF BUSINESS .............................................................................................................. A-11 Executive Dean ........................................................................................................................... A-11 Academic Dean........................................................................................................................... A-11 Dean of Assessment ................................................................................................................... A-11 Dean of Specialized Programs ................................................................................................... A-11 Dean of Faculty........................................................................................................................... A-11 Dean of Operations..................................................................................................................... A-11 Campus College Chairs .............................................................................................................. A-11 Program Managers ..................................................................................................................... A-11 Campus Area Chairs................................................................................................................... A-11

COLLEGE OF INFORMATION SYSTEMS AND TECHNOLOGY ................................................ A-11 Executive Dean ........................................................................................................................... A-11 Academic Dean........................................................................................................................... A-11 Dean of Faculty........................................................................................................................... A-11 Dean of Assessment ................................................................................................................... A-11 Dean of Operations..................................................................................................................... A-11 Dean of Specialized Programs ................................................................................................... A-11 Assistant Dean of Specialized Programs .................................................................................... A-11 Program Dean............................................................................................................................. A-11 Assistant Dean of Operations ..................................................................................................... A-11

University of Phoenix, 2016-2017

Dean of Technology.................................................................................................................... A-11 Campus College Chairs .............................................................................................................. A-11 Campus Area Chairs .................................................................................................................. A-11

COLLEGE OF HEALTH PROFESSIONS ..................................................................................... A-11 Deans ......................................................................................................................................... A-11 School of Nursing Deans ............................................................................................................ A-12 School of Nursing Program Managers........................................................................................ A-12 School of Nursing Campus College Chairs ................................................................................ A-12 School of Health Services Administration Deans ....................................................................... A-12 School of Health Services Administration Campus College Chairs ............................................ A-12 School of Public Health Deans ................................................................................................... A-12 Campus Area Chairs .................................................................................................................. A-12

COLLEGE OF EDUCATION ......................................................................................................... A-13 Executive Dean........................................................................................................................... A-13 Dean of Operations..................................................................................................................... A-13 Program Dean ............................................................................................................................ A-13 Regional Assistant Dean ............................................................................................................ A-13 Dean of Assessment................................................................................................................... A-13 Dean of Faculty........................................................................................................................... A-13 Academic Dean .......................................................................................................................... A-13 Assistant Program Dean ............................................................................................................. A-13 Assistant Dean Regulatory Affairs .............................................................................................. A-13 Assistant Dean of Specialized Programs.................................................................................... A-13 Campus College Chairs .............................................................................................................. A-13 Program Managers ..................................................................................................................... A-13 Campus Area Chairs ................................................................................................................. A-13

SCHOOL OF ADVANCED STUDIES............................................................................................ A-13 Executive Dean........................................................................................................................... A-13 Dean of Assessment................................................................................................................... A-13 Associate Dean of Instruction ..................................................................................................... A-13 Dean of Instruction...................................................................................................................... A-13 Dean of Operations..................................................................................................................... A-13 Program Dean ............................................................................................................................ A-13 Campus College Chairs .............................................................................................................. A-13 Campus Area Chairs .................................................................................................................. A-13

COURSE GUIDE- COURSE DESCRIPTIONS.......................................................................................... B-1

University of Phoenix, 2016-2017 UNIVERSITY OF PHOENIX

.....................................................................................................................................................................................

Beginnings -- A Brief History In 1976, the leading edge of the Baby Boom generation was just turning 30. That same year saw the introduction of the first per- sonal computer, the Apple I -- an event that signaled the birth of a new economic system in which intellectual capital would eventu- ally supplant industrial might as the dominant economic force. These milestones marked the beginning of a sea of change in higher education, though many (perhaps even most) within that system did not recognize it at the time. Considered together, these phenomena suggested that the jobs that would make up the workforce of the future were only just begin- ning to be created or imagined. In order to fill those jobs, the bulk of the new workforce would require higher-level knowledge and skills than those needed in a manufacturing economy. At the same time, the largest-ever age cohort of the population, adult learners, would be going through the stages of life during which they would be most affected by the coming economic dislocation and would need advanced education to adapt to these changes. It was in this historical context in 1976 that Dr. John Sperling, a Cambridge-educated economist and professor-turned-entrepre- neur, founded University of Phoenix. Sperling anticipated the con- fluence of technological, economic, and demographic forces that would in a very short time herald the return of ever larger numbers of adult learners to formal higher education. In the early 1970s, at San Jose State University in San Jose, Califor- nia, Sperling and several associates conducted field-based research in adult education. The focus of the research was to explore teach- ing/learning systems for the delivery of educational programs and services to adult learners who wished to complete or further their education in ways that complemented both their experience and current professional responsibilities. At that time colleges and uni- versities were organized primarily around serving the needs of the 18-22 year-old undergraduate student. That is not all that surpris- ing, given that the large majority of those enrolled were residential students of traditional college age, just out of high school. Accord- ing to Sperling adult learners were invisible on the traditional cam- pus and were treated as second-class citizens. Other than holding classes at night (and many universities did not even do this), no efforts were made to accommodate their needs. No university offices or bookstores were open at night. Students had to leave work during the day to enroll, register for classes, buy books or consult with their instructors and advisors. Classes were held two or three nights per week and parking was at the periph- ery of a large campus. The consequence, according to Dr. Sperling was that most adult learners were unable to finish a four-year pro- gram in less than eight years, or a two-year program in less than four years (Tucker, 1996, p. 5). Sperling's research convinced him not only that these underserved learners were interested in furthering their educational goals, but also that this group differed from their more traditional counter- parts in significant ways. He saw a growing need for institutions that were sensitive to and designed around the learning character- istics and life situations of a different kind of learner population. He suggested ways for institutions to pioneer new approaches to curricular and program design, teaching methods, and student ser- vices. These beliefs eventually resulted in the creation of University of Phoenix, and they continue to this day to inspire the University's mission, purpose, and strategies. As an institution, University of

Phoenix is unique in its single-minded commitment to the educa- tional needs of non-traditional students, who in fact today make up the majority (73 percent) of all college enrollees. This focus informs the University's teaching and learning model approach to designing and providing student services, and academic and administrative structure. It also guides the institution as it plans and prepares to meet the needs of the next generation of learners. Over the last three and a half decades, the University of Phoenix has been cause-driven working to build an institution with the agility to address directly the shifting economic and academic chal- lenges that many students face. Dr. Sperling's predictions concern- ing the innovations higher education would be required to make have come to pass. Today roughly 45 percent of all college students work at least part-time and approximately one quarter of all stu- dents have dependent children. The educational tenets set forth by Dr. Sperling in 1976 now apply to the majority of college students in the United States. The University's growth has been fueled by constant innovation, and ongoing efforts to improve the learning experience through advanced technology. The University has grown from a degree- completion institution serving an audience of mostly middle man- agers wishing to complete their education and excel in the work- place, to a comprehensive university serving students of all ages from the associate through the doctoral degree levels.

........................................................................................... Official School Colors

University of Phoenix Official School Colors are University of Phoenix Red and University of Phoenix Platinum. These are custom colors and proprietary to the University.

........................................................................................... Ownership Information

University of Phoenix, Inc. is a wholly-owned subsidiary of Apollo Education Group, Inc. (the “Parent”). The Parent’s voting stock (Class B Common Stock) is 100 percent held by management. The Parent has one class of non-voting stock (Class A Common Stock) which is publicly traded on the NASDAQ Stock Exchange under the symbol “APOL”. The Parent files quarterly and annual finan- cial statements with the Securities and Exchange Commission and these are available to the general public. The University’s central administration offices are located in Phoenix, Arizona.

........................................................................................... Our Mission Statement

University of Phoenix provides access to higher education oppor- tunities that enable students to develop knowledge and skills nec- essary to achieve their professional goals, improve the performance of their organizations, and provide leadership and service to their communities.

........................................................................................... Our Purpose

• To facilitate cognitive and affective student learning-knowledge, skills, and values- and to promote use of that knowledge in the student's workplace.

• To develop competence in communication, critical thinking, collaboration, and information utilization, together with a commitment to lifelong learning for enhancement of students' opportunities for career success.

University of Phoenix, 2016-2017

• To provide instruction that bridges the gap between theory and practice through faculty members who bring to their classroom not only advanced academic preparation, but also the skills that come from the current practice of their professions.

• To provide General Education and foundational instruction and services that prepare students to engage in a variety of university curricula.

• To use technology to create effective modes and means of instruction that expand access to learning resources and that enhance collaboration and communication for improved student learning.

• To assess student learning and use assessment data to improve the teaching/learning system, curriculum, instruction, learning resources, counseling, and student services.

• To be organized as a private institution in order to foster a spirit of innovation that focuses on providing academic quality, service, excellence, and convenience to the working student.

........................................................................................... Accreditation and Affiliations

Regional Accreditation University of Phoenix is accredited by The Higher Learning Com- mission (http://hlcommission.org).

The Higher Learning Commission 230 South LaSalle Street, Suite 7-500,

Chicago, Illinois 60604-1413 Phone: 800.621.7440 | 312.263.0456 | Fax: 312.263.7462

http://hlcommission.org

Program Accreditation School of Business and Business Programs University of Phoenix is accredited by the Accreditation Council for Business Schools and Programs (ACBSP) to offer business degrees in Associate of Arts/Concentration in Business Founda- tions, Associate of Arts/Concentration in Accounting Foundations, Bachelor of Science in Business, Bachelor of Science in Accounting, Master of Business Administration, Master of Management, Master of Science in Accountancy, Doctor of Business Administration, and Doctor of Management.

Accreditation Council for Business Schools & Programs (ACBSP) 11520 W. 119th Street

Overland Park, KS 66213 (913) 339-9356

http://www.acbsp.org

School of Nursing Programs The Bachelor of Science in Nursing and Master of Science in Nurs- ing programs are accredited by the Commission on Collegiate Nursing Education (CCNE).

CCNE One Dupont Circle, NW, Suite 530

Washington, DC 20036 (202) 887-6791

http://www.aacn.nche.edu/accreditation/

College of Education and Education Programs The College of Education has approval for education programs

through the following state agencies: • Arizona Department of Education • California Commission on Teacher Credentialing • Colorado Department of Education • Florida Department of Education • Hawaii Teacher Standards Board • Indiana Department of Education • Missouri Department of Elementary and Secondary Education • New Mexico Public Education Department • Nevada Department of Education • Texas Education Agency • Utah State Office of Education

Programs vary by state. Not all programs are approved in all states. The University also maintains voluntary memberships with numerous educational organizations, including the American Council on Education, the Association of American Colleges, the American Association for Adult and Continuing Education, the American Association for Higher Education, National Association of Schools of Public Affairs and Administration, the Council for Adult and Experiential Learning, the College and University Per- sonnel Association, the Pacific Association of Collegiate Registrars and Admissions Officers, the American Association of Collegiate Registrars and Admissions Officers, the Independent Colleges and Universities of Arizona, the American Association of Colleges of Nursing, National League for Nursing, the National Board for Cer- tified Counselors, the National Association for Foreign Student Admissions, Association of International Educators, the National Association of Veterans Program Administrators, the Service Mem- bers Opportunity College, and Defense Activity for Non–Tradi- tional Support. Additionally, the University maintains memberships in various professional, program specific organiza- tions.

........................................................................................... Academic Programs

Undergraduate and graduate programs at University of Phoenix are offered in business and management, nursing and health sci- ences, education, criminal justice, social sciences, natural sciences, humanities, and information technology. Undergraduate students are required to complete general education requirements that are distributed across traditional liberal arts categories and interdisci- plinary components. General Education requirements are described in greater detail in the Undergraduate Programs section of the catalog. Not all programs are offered at all campuses. Spe- cific programs offered are listed later in this catalog.

........................................................................................... Enrollment and Student Profile

As of the fourth quarter ending August 31, 2016, University of Phoenix had an enrollment of 142,500 students and had expanded to in excess of 125 campuses and learning centers in 36 U.S. States as well as locations in the District of Columbia and Puerto Rico. Additionally, University of Phoenix offers degree programs glob- ally through its online delivery system. According to students responding to a registration survey during fiscal year 2015, the average student is in his or her mid-thirties. Gender of entering students is approximately 66 percent female and 34 percent male. Approximately 48 percent of entering stu- dents reporting belonged to an ethnic minority.

University of Phoenix, 2016-2017 UNIVERSITY OF PHOENIX

........................................................................................... University Library

The University of Phoenix Approach to Library Services As busy working professionals, our students and faculty members know how difficult it can be to travel to a distant library and match their schedules to library building hours. To accommodate student and faculty needs, University of Phoenix offers library services online. This online distribution of information is well suited to the needs of today's "knowledge workers" and offers a functional ver- sion of the types of information systems University of Phoenix stu- dents and faculty will be expected to use throughout their careers. The core of our library web site is a collection of digital resources available to all students and faculty at any time and from virtually any location where an Internet connection is available. In addition to our University Library, the library maintains selected links to other worthwhile sites on the web and provides user education and research assistance. The online distribution of information is not only optimally matched to the needs of working professionals, but also allows for equitable sharing of library resources among students and faculty members at all University of Phoenix learning centers and in our distance education programs. Instead of encountering disparities in library resources between large and small learning centers and between on-campus and online students, all library users enjoy access to the same broad spectrum of resources regardless of where and how they attend class. For more information, please see your Library Handbook or con- tact the University Library at [email protected]. What is in the University Library? Access to hundreds of thousands of eBooks, reference materials, scholarly journals, and periodicals all selected for their relevance to each University of Phoenix degree program are contained in the University Library's resources. Financial reports on over 10,000 public companies and a variety of directories and other reference publications are also available. In addition, the University Library has a collection of multimedia available, including videos, images, and audio files, on a variety of topics. Many of the resources found in the University Library are academic products made available through license agreements with content providers and are not accessible to the general public like web pages found through an Internet search engine. Getting Started with the University Library To get started using the University Library, students and faculty members should follow these steps: • Visit the student and faculty website https://

ecampus.phoenix.edu/ • This is the same website used to obtain course modules,

grades, and other University of Phoenix resources and services.

• After logging into the student and faculty website, select the Library tab and then the University Library link to enter the University Library.

• Select an appropriate resource and begin research. Electronic Reserve Readings In addition to the University Library resources for research by topic, University Library staff members also maintain Electronic Reserve Readings for individual courses. These pages provide links to materials relevant to the course curriculum. Links to Elec- tronic Reserve Readings, when available, are listed on course pages within eCampus.

Additional Resources for Help • Reference services allow users to receive direct and in-depth

reference assistance from accredited librarians. • Interlibrary loan and documents retrieval services allow users to

request a document or book not available in the University Library. Specific timelines and rules apply to this service.

• Video based research tutorials provide users with timely information which build research skills.

• Resource recommendations by subject can be found by utilizing our Choose Resources by Subject and Subject Guides on the library homepage.

• The FAQs on the homepage of the University Library contain answers to “Frequently Asked Questions” received by the library.

• The Library Handbook includes detailed information on the library collection as well as helpful tips on conducting research.

How to Contact the University Library Student Technical Support 1-877-832-4867 Email [email protected] International students and faculty can reach Tech Support at 1-602- 387-2222. Callers should identify themselves as international stu- dents or faculty and give a call back number. Tech Support will call back to minimize phone charges.

........................................................................................... Current Resources of the University Library

For a current list of resources in the University Library, please refer to the Library Handbook. Students, staff, and faculty can also view the full listing of the University Library's resources by clicking the View All Resources Alphabetically link on the University Library homepage.

University of Phoenix, 2016-2017

THIS PAGE WAS LEFT BLANK INTENTIONALLY

University of Phoenix, 2016-2017 THE UNIVERSITY’S TEACHING AND LEARNING MODEL

.....................................................................................................................................................................................

The mission of University of Phoenix is to provide access to higher education opportunities that enable students to develop the knowl- edge and skills necessary to achieve their professional goals. As a result, the University's teaching and learning model is grounded in the theoretical and empirical literature of learning and cognitive psychology. The University employs best practice from recent edu- cation literature, as well as best service practices that enhance the academic experience for students who are new to higher educa- tion. This combination increases student retention and successful degree completion.

........................................................................................... Active Learning

The model is based first on the assumption that the learner's active involvement in the learning process is essential to good practice. Thus, in all modalities University of Phoenix classrooms are intended to be dynamic learning spaces. Instructors are expected to serve as facilitators of learning who manage the learning process by engaging learners in a variety of activities (lectures being but one) that lead students to an understanding of course content and the development of academic and professional competence. By involving students in a variety of learning activities, respect is demonstrated for diverse ways of learning and knowing. Interac- tion and participation in classes and Learning Teams is expected of those students in the bachelor and master degree programs. Stu- dents pursuing an associate degree online (excluding AACR & AAPF) are involved in collaborative learning activities, and a small number of courses may require participation in formal Learning Teams.

........................................................................................... Collaboration

The effectiveness of cooperation and collaboration in enhancing learning is well and widely documented. Structures that encourage and facilitate collaboration are central to the University's teaching and learning model. Working students frequently come to formal learning activities with greater life and work experience. This means that learners themselves can be invaluable resources in enhancing their own and others' learning. Traditional pedagogy emphasizes a top-down, vertical transfer of information. Students with rich and varied experience find benefit in instructional prac- tices that encourage collaboration. This adds a robust horizontal dimension to the learning exchange as students teach and learn from one another. Good practice in education capitalizes on this dimension to the students' advantage.

........................................................................................... Emphasis on Application and Relevance

There is wide agreement in the literature that students learn best when bridges are built between new knowledge and the learners' experience. Practices that encourage reflection and application are based on the recognition that a learner's experience provides a con- text through which he or she is more able to construct meaning from new information. It also makes learning relevant to the learn- ers. In University of Phoenix courses, students' experiences and current circumstances are interwoven with subject matter in class discussions as well as in individual, team and other collaborative assignments. Real-world relevance is critical to basic comprehen- sion as well as to maintaining student interest. Students very often say they are able to apply at work the next day what they learned in class the night before.

........................................................................................... University-Wide Learning Goals

The University's faculty leadership has established five broad learning goals that guide curriculum development, instruction, learning assessment, and program evaluation and improvement. The University Learning Goals are: 1. Professional Competence and Values 2. Critical Thinking and Problem Solving 3. Communication 4. Information Utilization 5. Collaboration The intent is to help all University graduates attain levels of theo- retical and practical disciplinary knowledge appropriate to the lev- els of degrees or credentials they are earning, while developing competence in essential intellectual and social processes that will enable graduates to practice their professions successfully.

........................................................................................... Curriculum

The University's curriculum is faculty-developed and centrally managed by a team of college staff and instructional designers with objectives and outcomes that are carefully defined. Individual instructors have the responsibility to expand and enhance the basic curriculum by augmenting it with current resources and practices. The curriculum is under continual content and quality review.

........................................................................................... Awarding Credit Hours

Credit hours are awarded in accordance with common practice among institutions of higher education. Course content and out- comes are determined by faculty and are delivered in a format informed by adult learning principles and aligned to Carnegie unit guidelines. One Carnegie hour is defined as 50 minutes of faculty directed or student directed activities. Achievement of outcomes related to the awarding of credit hours is measured using standard national benchmarks. The curriculum at University of Phoenix is faculty-developed and centrally managed. Instructional strategies include the use of syn- chronous and asynchronous activities inside and outside the online and/or physical classroom and are designed to be outcome focused and engaging. To ensure the appropriate level of curricu- lum coverage and rigor, students are required to participate in weekly classroom-based learning activities including direct faculty instruction and collaborative activities, and/or additional hours of faculty-directed student engagement using a variety of instruc- tional strategies and online learning activities, which are designed to support the course topics and objectives. The table below summarizes the minimum required number of hours of faculty-directed (instruction) and student directed (home- work) learning activity engagement for each credit award value at all credential levels. Additionally, the table includes the minimum course duration (in weeks) for each credit value necessary for fac- ulty to effectively cover course content, and for students to reason- ably assimilate the information, based upon federal guidelines and commonly accepted practices in higher education. All courses which award college credit shall conform to these minimum required hours.

University of Phoenix, 2016-2017

University of Phoenix College Credit Bearing Course Recommendations

*Average hours per week, assumes student is generally taking one class at a time Doctoral residencies, laboratory work, internships, practica, studio work, student teaching, clinical hour, and other course formats as established by the University may deviate from the minimum required duration of a course in total weeks. However, alternatives of these course types leading to the award of credit hours must still reflect at least an equivalent amount of work (i.e., time on task) as outlined in policy. Program length is determined by faculty in accordance with com- mon practice among institutions of higher education. The follow- ing list reflects the minimum number of credits generally required at each credential level.

Degree Level & Minimum Total Semester Credits: • Associate Degree: 60 credits

• Bachelor Degree: 120 credits

• Master's Degrees: minimum 30 credits beyond the Bachelor Degree

• Ph.D. or Applied Doctorate: minimum 30 credits beyond the Master's Degree

........................................................................................... Access and Convenience of Time and Place

The University's goal is to make access to programs and services available to all those who wish to avail themselves of them and to work to completion of a degree program. University of Phoenix campus-based programs are offered at times and in places that are convenient to adult learners. Classes are held primarily in the evening and on weekends when learners are most likely to need access. Wherever possible, campuses and learning centers are located at strategic locations near major freeways and thoroughfares that permit convenient access. Access in the 21st Century means many different things. To the stu- dent in rural America or the working parent with children at home, access may be possible only through an Internet connection. Those students usually work toward their degrees through courses offered online or via FlexNet®, a combination of classroom and online learning.

........................................................................................... Program Format

University of Phoenix is a non-term institution and does not oper- ate according to a traditional academic calendar. New student cohorts can begin at any time. Typically, graduate courses at Uni- versity of Phoenix meet for six consecutive weeks and undergradu- ate courses meet for five weeks. Classes delivered via the online modality meet asynchronously throughout each course week. Campus-based classes meet once per week for four (4) hours. When a course ends, the next course usually begins the following week. This intensive calendar allows students to achieve their edu- cational goals in a more time-efficient manner. The University's low student/faculty ratio and class size that averages 13-15 stu- dents facilitate active learning and collaboration and encourage time-on-task. As a rule, bachelor and graduate degree seeking stu- dents take only one course at a time. This allows them to focus attention and resources on one subject, a structure that enhances learning and helps students balance ongoing professional and per- sonal responsibilities.

........................................................................................... Class Size

Minimum and maximum class size may vary by college, course, and location. Some Schools and Colleges may determine a specific minimum and maximum class size given the curriculum and learn- ing model.

........................................................................................... Learning Teams

In addition to regular course instructional sessions, bachelor's and master's level students work in Learning Teams. Learning Teams are small groups of three to six students drawn from within the larger cohort. Learning Teams are an essential design element in the University's teaching and learning model through which stu- dents develop the ability to collaborate -- an ability expected of employees in information-age organizations and one of the Univer- sity's primary learning goals. Due to the unique teaching and learning model and objectives, students enrolled in an associate degree program at online (excluding AACR & AAPF) usually do not participate in Learning Teams, but are encouraged to collaborate and participate in classroom assignments.

Credits **Minimum required faculty-directed classroom-based hours

**Minimum faculty recommended hours for student-directed homework (includes reading, research, study time, and assignment development)

**Minimum hours Minimum required duration of course in total weeks

1 15 30 45 2 (*22.5/week)

2 30 60 90 4 (*22.5/week)

3 45 90 135 5 (*27/week) 6 (*22.5/week)

4 60 120 180 7 (*26/week)

5 75 150 225 9 (*25/week)

University of Phoenix, 2016-2017 THE UNIVERSITY’S TEACHING AND LEARNING MODEL

All students enrolled in degree programs and/or designated certif- icate programs using the learning team model must meet learning team attendance policies. Teams may meet in person or via telecon- ference, real-time electronic conferencing, or asynchronous meet- ing in the classroom team forums. Students must indicate their participation in the learning team meetings and/or assignment deliverables. Students are expected to actively participate in the team's activities. Students attending a local campus must acknowl- edge participation in their learning team each week in the Assign- ments section of eCampus. At the end of each course, students are given the opportunity to evaluate the contributions of each team member to the accomplishment of team goals.

........................................................................................... Faculty

University of Phoenix faculty members are accomplished manag- ers, technology leaders, professional educators, corporate execu- tives, financial officers, healthcare and human services professionals and leaders in other professional arenas. A listing of faculty may be obtained at each local campus and/or in the appen- dix pages at the end of this catalog. Faculty Lists are also published for each college and school on www.phoenix.edu.

........................................................................................... Staff Screening

All external candidates must have a new background check sub- mitted each time they are being considered for a position with the University. The background check must be completed prior to the start date.

Student Technology Recommendations and

........................................................................................... Competencies

In an effort to assist students with adequate preparation for their course work at the University of Phoenix, technology recommen- dations and competencies have been established. These recommen- dations and competencies are in effect for the School of Advanced Studies, School of Business, College of Education, College of Infor- mation Systems and Technology, College of Health Professions, College of Security and Criminal Justice, College of Humanities and Sciences, College of Social Sciences, and the School of Continu- ing Education. To that end, students will need to access and use the hardware and software as described below. Additional recommen- dations and competencies may be required for particular courses/ programs. Students using software and hardware other than that recommended must still meet the technology competencies. Please note that due to the rapid rate of change in information technology, hardware and software competencies will be updated on a regular basis. Some courses in the College of Information Systems and Technology may require additional software.

Technology Recommendations

Hardware and Peripherals You need access to a computer with the following.

• A processor of 2 GHz or faster

• 4 GB RAM or greater

• A high speed internet connection with a connection speed of 1.5 MB/s or better.

• The use of satellite and cellular connections may result in slowness or errors (timeouts, access problems) when accessing the classroom and course materials

• The use of public access computers and internet (for example, at restaurants and public institutions such as libraries) may result in slowness or errors (timeouts or access problems) when accessing the classroom and course materials. Public access computers may not permit any access to certain course materials or systems due to security limitations.

• Monitor and video card with 1024x768 or greater resolution

• Speakers/Headphones and Microphone

• Public access computers may not permit usage of speakers, headphones or microphones.

• A web camera capable of video web conferencing

• Public access computers may not permit usage of web cameras.

A DVD/CD-ROM drive may be needed to install software in select courses

Software and Applications You need access to and familiarity with the following items.

Some courses may utilize software that requires a Windows computer or a Mac with a Windows partition.

Please note that newer browser versions incorporate security fixes and newer technologies, which may often lead to a better user experience.

Operating System

Minimum Recommended

Microsoft® Win- dows®

Windows 7 Windows 8 or higher

Apple® MacOSx

MacOSx 10.9 MacOSx 10.10 or higher

Web Browser

Windows

Browser Minimum Recommended

Internet Explorer

10 or higher 11 or higher

Google Chrome 35 or higher 39 or higher

Mozilla Firefox 31 or higher 34 or higher or 31 ESR

Mac OSx

Browser Minimum Recommended

Apple Safari 7 or higher 8 or higher

Google Chrome 35 or higher 39 or higher

Mozilla Firefox 31 or higher 34 or higher or 31 ESR

University of Phoenix, 2016-2017

Current browser versions are recommended when the option is available. Additional Software • Microsoft® Office 2010 or later for a personal computer (PC),

Microsoft® Office 2011 for a Mac.

• An up to date installation of Adobe® Reader

• An up to date installation of the Adobe® Flash plug-in

• An up to date installation of Java® may be required for some courses

• A system enabled to allow installation of browser plug-ins as required

• Local administrative privileges to operating system may be required

• A current antivirus application (updated regularly)

Some courses may require the purchase of additional software including

• Microsoft® Visio

• Microsoft® Project

Mobile Devices Students are required to have access to a PC or Mac but may use a mobile device such as a phone or tablet as a secondary means of access with the University of Phoenix mobile app. Access to website functionality and required course materials may be limited on mobile devices.

College Specific Requirements

The College of Information Systems and Technology The College of Information Systems and Technology may require access to additional software. Software currently provided by the University on the student website is subject to change and may require students to purchase or obtain access to the software. Please look for updated software requirements in your course. Students must have access to a Mac computer to complete iOS mobile coursework or the latest Windows operating system to complete Windows mobile coursework. These courses are options in the BSIT/Mobile Development concentration and the Advanced Mobile Development Certificate and as individual courses as elec- tives.

School of Advanced Studies The School of Advanced Studies requires doctoral learners to bring a laptop computer to residencies.

College of Education The College of Education may require access to additional software and hardware for the purpose of meeting individual state man- dates. You may be required to submit video clips during your pro- gram to meet assignment requirements, during the student teaching or practicum experience (if applicable) to meet assessment requirements, and near the end of your program to meet licensure requirements. You may be required to purchase or obtain access to relevant software and hardware. Please look for updated soft- ware/hardware requirements in your courses. A minimum Internet upload speed of 2Mbps is recommended to help facilitate the video uploads.

........................................................................................... eCampus: Student and Faculty Portal

eCampus is a secure multifunctional electronic gateway to student services, the University Library, class schedules, course materials, the electronic class environment, assignment feedback and grade reports, as well as transcripts. eCampus is accessible 24/7 and

requires no special software. Students can login to eCampus from any computer and Internet Service Provider. Student resources on eCampus include the University Library, eBooks, Media Library, Center for Writing Excellence, Center for Mathematics Excellence, student workshops, Life Resource Center, and Phoenix Career Ser- vices. Changes made at the institution are provided to students through catalog updates and other communications available through eCampus. When students are admitted to a program, they are provided with all the information needed to connect to eCampus. This electronic class environment is where assignments are turned in and exams are completed. Each student's eCampus login credentials are unique; students must not share their login credentials with any- one. University of Phoenix students attend class on-campus, online, or in a hybrid modality known as FlexNet®. Regardless of modality, all students use the same materials for a specific course, have access to all student resources available on eCampus, and turn in assignments by accessing assignment links on eCampus. Discussions and participation during online class weeks are asyn- chronous, so there is no need to be online at a specific time during each online class week. Class discussions are private, limited to members of the class. University of Phoenix authorizes Directors of Academic Affairs, Campus Academic Directors, Campus College Chairs, and certain university administrators as well as certain faculty to review sub- missions to the electronic class environment and to assignment links to assist in the resolution of grade disputes, grievances, and charges of academic dishonesty, as well as to confirm and/or investigate other academic-related issues as necessary.

........................................................................................... Classroom Recording Policy

Students may only make audio and/or video recordings of Univer- sity of Phoenix class presentations, activities, and discussions if they meet one or more of the following criteria:

• the recording occurs with the prior written consent of the faculty teaching the class and of all students in the class at the time of the recording

• there is a documented University of Phoenix Disabilities Service Office authorized accommodation requiring recording of specific parts of a class session.

Faculty wishing to make audio or video recordings of class presen- tations, activities, and/or discussions must obtain prior written permission of the campus Director of Academic Affairs and of all students in the class at the time of the recording. If a class recording is made with appropriate authorization, unless there is clear and unambiguous prior written approval to the con- trary, the recording must not be copied or shared with others, posted on a website to which others have access, or disseminated in any other manner, but shall be used for personal class-related study purposes only by the individual who made the recording.

University of Phoenix, 2016-2017 UNIVERSITY POLICIES

.....................................................................................................................................................................................

........................................................................................... Calendar

The educational mission of the University of Phoenix is to provide access to higher education opportunities that enable students to develop the knowledge and skills necessary to achieve their profes- sional goals, improve the productivity of their organizations, and provide leadership and service to their communities. A student could begin a degree program in virtually any month of the year. This calendar allows the adult student to balance the demands of career, family, and education. Students qualifying for financial aid may receive a new award each academic year. An academic year is defined as the period of time in which a student completes at least 24 credit hours and 30 weeks of instructional time. Therefore, students may have their eligibility assessed for grants and/or loans several times during their pro- gram of study. The average processing time for financial aid is 90 days. Students should reapply for financial aid prior to the start of each new academic year.

........................................................................................... Course Equivalencies

Equivalent courses are University approved courses that act as an acceptable alternative to a required course, as determined by the College and may apply to a program in place of a required course. Courses must have substantially similar content, course objectives, and/or learning outcomes. The equivalencies are subject to change based on program update or College need. Equivalent courses must be an equal level or higher, and have the same number of credit hours or higher. Combination equivalencies are used when the content of two or more courses taken together are deemed to have substantially sim- ilar content, course objectives, and/or learning outcomes to the content of one course. Unless stated, when a combination of multi- ple courses is used to satisfy an equivalency with a course, the excess credits from the combination may apply towards the Addi- tional Liberal Arts, Interdisciplinary, and/or Elective requirements for the program. If all courses needed to satisfy a combination equivalency are not completed, the equivalency will not be satisfied. Students should complete the required course as outlined in the program policy. When two equivalent courses are completed, only the most recent course completed will be counted for credit and grade point aver- age calculations. The College may also provide course options which are not direct equivalencies to the required course, but which the College has determined to be acceptable alternatives to a required course for a specific program.

........................................................................................... Course Cancellation

The University of Phoenix may be required to cancel courses or programs when necessary. In addition, courses or programs may not begin on their scheduled start dates in the event of certain cir- cumstances, such as faculty unavailability or insufficient enroll- ment. In such situations, the University will work with students in an effort to provide them with the opportunity to reschedule or to transfer to a comparable University course or program if available. Any payments made for cancelled courses will be refunded or applied to another University course or program. All attempts will be made to address such cancellations with registered students as early as possible.

........................................................................................... Directed Study

With approval of the Campus Director of Academic Affairs or des- ignated appointee, students may complete Dean approved courses, as available, via Directed Study delivery as outlined below: • Degree program enrollment: a maximum of twelve (12)

completed credits in the program • Credit bearing certificate program enrollment consisting of four

or more courses: a maximum of three (3) completed credits in the program.

• Deployed active duty military students: a maximum of (15) completed credits per academic year upon providing official documentation of the deployment timeframe to their local campus.

2016-2017 Online Holiday Calendar

4th of July July 4, 2016

Labor Day September 5, 2016

Winter Break December 19, 2017 - December 31, 2017

Martin Luther King Jr Day

January 16, 2017

President’s Day February 20, 2017

Good Friday April 14, 2017

Easter April 16, 2017

Memorial Day May 29, 2017

2016-2017 Online Associates Holiday Calendar

4th of July July 4, 2016

Labor Day September 5, 2016

Winter Break December 19, 2017 - December 31, 2017

Martin Luther King Jr Day

January 16, 2017

President’s Day February 20, 2017

Good Friday April 14, 2017

Easter April 16, 2017

Memorial Day May 29, 2017

University of Phoenix, 2016-2017

........................................................................................... Concurrent Enrollment

Concurrent enrollment is defined as simultaneous enrollment. This refers to enrollment in any two University courses. Students enrolled in courses outside the University are excluded from the definition. Courses will be considered concurrent when start and/ or end dates overlap. • Students enrolled in an undergraduate or graduate degree

program may not enroll in more than two credit bearing courses concurrently.

• Students enrolled in an Online Associate degree program may not enroll in more than three credit bearing courses concurrently.

• Concurrent enrollment in the first four courses is prohibited for all new students.

........................................................................................... Multiple University Degrees

Students may earn multiple credentials from the University of Phoenix. The following policies apply: • Only one degree in a specific discipline may be earned at each

program level (i.e. bachelor and/or graduate); however, students can earn multiple degrees in different disciplines.

• Students may earn only one certificate in a specific discipline at each course level (lower division, upper division, graduate).

• Programmatic residency must be met for each credential through the completion of a prescribed minimum number of unique University of Phoenix credits. • Graduate degree-seeking students must complete a

minimum of 18 credits toward an additional degree. Exceptions are outlined within programmatic policies.

• Bachelor degree-seeking students must complete a minimum of 30 unique credits of the additional degree's required course of study in order to meet residency.

• Residency requirements that do not fall within the above guidelines are outlined in specific program policies.

Students may only earn one associate degree. Students may not complete more than one program from the School of Advanced Studies with the exception of Educational Spe- cialist (EdS) graduates who may return and receive the Doctor of Education in Educational Leadership (EDD) or Doctor of Educa- tion in Educational Leadership/Curriculum and Instruction (EDD/CI). Unless otherwise stated within a program policy, students may receive a certificate in the same area of focus as the specialization, concentration, or emphasis in their degree program. Students cannot earn a certificate if all of the required courses were completed prior to the certificate being approved and available to be offered in their state or jurisdiction.

........................................................................................... Maximum Credit Limits

The University has identified the maximum number of credits a student may complete during a 12-month period. This limit is determined based on from the student's actual start date in their program at the University. The number of credits completed within a 12 month period is limited by the program level of study the stu- dent is actively pursuing. • All undergraduate students may complete a maximum of 45

UOPX credits in a 12 month period. • Graduate students may complete a maximum of 39 UOPX

graduate credits in a 12 month period. Students who are enrolled in both graduate and undergraduate programs are limited by the undergraduate credit maximum.

........................................................................................... Course Credits

All credits issued for successfully completed University of Phoenix course work are in semester credits. Courses numbered 100-299 carry undergraduate, lower division credit. Courses numbered 300-499 carry undergraduate, upper division credit. Courses num- bered 500-599 carry graduate credit. Professional courses num- bered 600-699 may be applied to either undergraduate or graduate credit requirements. Courses numbered 700-799 carry doctoral credit. Most courses are three semester credits. In a typical three-credit course, and consistent with federal and accreditation requirements regarding the award of college credit, students can expect to engage in a minimum of 45 hours of faculty directed learning activ- ities including classroom-based instruction/discussion, learning team projects, and/or additional learning activities (e.g., simula- tions, tutorials, videos, etc.). Additionally, students can expect to engage in a minimum of 90 hours of faculty recommended home- work (i.e., reading, research, assignment development, and class preparation). These faculty-directed and student-directed expecta- tions are intended to ensure a minimum level of content coverage and overall curriculum rigor is achieved in addressing the course objectives.

........................................................................................... Student Identification Numbers

All students are assigned a unique student identifier called an Indi- vidual Record Number (IRN). This is the primary number students use to obtain campus, web and voice response services. A letter and ID card will be mailed upon request.

University of Phoenix, 2016-2017 UNIVERSITY POLICIES

........................................................................................... Name and Social Security Number Changes

The University requires documentation of legal name and social security number changes. The following primary forms of identifi- cation will be accepted for a legal name change:

These forms must illustrate the name exactly how it is requested on the Name Change form. A signed social security card issued by the Social Security Administration is required for changes in social security numbers.

........................................................................................... Letter Request

All student letter request must be processed by the Registrar's Office. Students may contact the Admissions and Records Service Center (ARSC) to request letters and will be required to verify their identity per FERPA guidelines. Directory information requests do not require a FERPA release form. 3rd Party Requests - A FERPA release is required if the letter is to be faxed, mailed, or encrypted emailed to a third party for non- directory information. Student Requests - A FERPA release form may be required if the letter containing non-directory information is to be faxed, mailed, or encrypted emailed to the student and the student does not have the fax number, mailing address, or email address listed on the offi- cial student record. The Registrar's Office is unable to provide letters of recommenda- tion or assist with scholarship letters or scholarship nominations. Students who are requesting letters of recommendation or nomina- tions regarding scholarships should contact scholarships@phoe- nix.edu for assistance. In lieu of providing a letter of recommendation, the Registrar's Office can provide a University of Phoenix approved letter or a customized letter based on information in the student's record that can be validated by a member of the Registrar's Office. Students may call the National Student Clearinghouse at (703)742- 4200 to verify information related to their enrollment. If the National Student Clearinghouse has sent information to lenders within the last 30 days, an enrollment verification letter is not required by the lender.

........................................................................................... Forms

The Registrar's Office is the University's designated department to review and route forms requiring a school official's signature. If the Registrar's Office cannot complete a form, the form will be re- routed to the appropriate department for completion. University of Phoenix cannot comply with or complete certain forms. Directory information requests do not require a FERPA release form. 3rd Party Requests - A FERPA release is required if the form is to be faxed, mailed, or encrypted emailed to a third party for non-direc- tory information. Student Requests - A FERPA release form may be required if the form containing non-directory information is to be faxed, mailed, or encrypted emailed to the student and the student does not have the fax number, mailing address, or email address listed on the offi- cial student record.

........................................................................................... Record Maintenance

University of Phoenix requires students to complete and sign all student-related documents in connection with their education record. Nobody other than the student may sign forms (wet signa- ture or e-signature) on behalf of a student.

........................................................................................... Duplication of Credit

Duplication occurs when students take the same course more than once or take a course that duplicates the content of a satisfactorily completed course. The grade and credit earned for the most recently completed course will apply toward academic standing and the total number of credits required for degree completion. The previously completed course will remain on the permanent transcript, but will not be applied toward academic standing or the total number of credits required for degree completion.

........................................................................................... Course Audit Policy

With approval of the Campus Director of Academic Affairs or des- ignated appointee, students may register for and audit University courses. Auditing students are passive participants in the class and are not held accountable for Study Group Task/Team work nor for assign- ment submission unless otherwise negotiated with the faculty member. Auditing students are governed by all University policies and pro- cedures that apply to non-auditing students. Auditing students who have met the minimum attendance require- ments for the course will receive a grade of "AU" on their perma- nent record which will not carry any academic credit. Students who have selected to audit a course may not change their auditing status after the start of the course.

........................................................................................... Servicemember Readmission

The Higher Education Opportunity Act (HEOA) provides that an institution may not deny admission or readmission to a person who is a member of, applies to be a member of, performs, has per- formed, applies to perform, or has an obligation to perform, service in the uniformed services on the basis of that membership, applica- tion for membership, performance of service, application for ser- vice, or obligation to perform service. This applies to service in the uniformed services, whether voluntary or involuntary, on active duty in the Armed Forces, on active duty for training, and full-time National Guard duty under Federal authority for a period of more than 30 consecutive days under a call or order to active duty of

List A or List B and List C

Court Ordered Name Change

State ID Marriage License

Social Security card

Driver’s License Divorce Decree

Passport/ Passport Card

Voter’s Registration Card

U.S. Citizen ID Card

Permanent Resident Card

Certificate of Naturalization

University of Phoenix, 2016-2017

more than 30 consecutive days. A call/order to active duty includes state-side deployment of active duty military personnel and deployment outside of the country. This does not include National Guard service under authority of State law.

The Military Deployment and Servicemember Readmission poli- cies will also apply to servicemembers and reservists that are tem- porarily unable to attend class for between 15-30 days due to a military service obligation.

Any student whose absence from the University is necessitated by reason of service in the uniformed services is entitled to readmis- sion if all of the following criteria are met:

The student (or an appropriate officer of the Armed Forces or offi- cial of the Department of Defense) should give advanced verbal or written notice to Student Services as far in advance as I reason- able under the circumstances of the student's upcoming deploy- ment. No advance notice by the student is required if the giving of such notice is precluded by military necessity (e.g. a mission, operation exercise, or requirement that is classified, or a pending or ongoing mission, operation, exercise or requirement that may be compromised or otherwise adversely affected by public knowledge). In addition, any student (or appropriate officer of the Armed Forces or official of the Department of Defense) who did not give advance notice of service to the appropriate official at the University may meet the notice requirements by submitting, at the time the student seeks readmission, documentation (e.g. deployment paperwork or a letter from the student's command- ing officer) to confirm that military duty was the reason for the student's absence. The cumulative length of the absence and of all previous absences from the University by reason of service in the uniformed services does not exceed five years The student must give oral or written notice of her intent to return to the school within three years after the completion of the period of service.

• A student who is hospitalized or convalescing due to an illness or injury incurred or aggravated during the performance of service must notify the school within two years after the end of the period needed for recovery from the illness or injury.

If the student does not submit a notification of intent to reenroll within the time limits or documentation sufficient to establish the student's eligibility for readmission, the student is subject to the University established leave of absence policy and general prac- tices. A student's eligibility for readmission under this section by reason of such student's service in the uniformed services terminates upon the occurrence of any of the following events:

1. A separation of such person from the Armed Forces (including the National Guard and Reserves) with a dishonorable or bad conduct discharge, 2. A dismissal of such person permitted under section 1161(a) of Title 10, USC, 3. A dropping of such person from the roles pursuant to section 1161(b) of Title 10, USC.

Provided a student meets the readmission criteria, the University must promptly readmit the student to his/her program by assist- ing the student in enrolling in the next available class or classes in his/her program unless the student requests a later date of read- mission or unusual circumstances require the University to admit the student at a later date. Unusual circumstances may include the length of any necessary retraining or intervening changes in the circumstances of the University.

When providing readmission to a servicemember, the University must readmit the servicemember with the same academic status as when the student was last admitted. This includes those students who were admitted but did not begin attendance because of ser- vice in the uniformed services. The student will be considered to be enrolled with the same academic status as long as the University admits the student:

1. To the same program to which he or she was last admitted or, if that exact program is no longer offered, the program that is most similar, unless the student requests or agrees to admission to a different program. 2. At the same enrollment status that the student last held, unless the student requests or agrees to admission at a different enroll- ment status. 3. With the same number of credit hours completed previously by the student, unless the student is readmitted to a different pro- gram or program version to which the completed credit hours are not transferable. 4. With the same academic standing in terms of satisfactory aca- demic progress (SAP) the student previously had. 5. If the student is readmitted to the same program, the student will be assessed the same tuition and fee charges for the first aca- demic year of return that he/she would have been assessed dur- ing the academic year when the student left the university. However, if the student's veteran's education benefits or other service member education benefits will pay the higher tuition and fee charges that other students in the program are paying for the year, the school will assess those charges to the student as well. For subsequent academic years, a student admitted to the same program will be charged no more than the institutional charges that other students in the program are assessed for that academic year. 6. If the student is admitted to a different program he/she will be charged no more than the tuition and fee charges that other stu- dents in the program are assessed for that academic year.

If the student is not prepared to resume the program at the point where he/she left off, or will not be able to complete the program, the University will make reasonable efforts to help the student become prepared to enable the student to complete the program including, but not limited to, providing refresher courses at no extra cost and allowing the student to retake a pretest at no extra cost. If after reasonable efforts, the student is still not prepared to resume the program at the point he or she left off, the University determines that the student is unable to complete the program, or the University determines that there are no reasonable efforts that can be taken to prepare the student to resume the program at the point he or she left off or to enable the student to complete the pro- gram, the University is not required to readmit the student.

........................................................................................... Military Deployment

The University of Phoenix adheres to the Higher Education Oppor- tunity Act (HEOA) to support the educational needs of service- member students who are deployed. At the time a student learns he or she will be deployed, students are advised to notify Student Services either orally or in writing. It is recommended that documents sufficient to show the student will be deployed, such as, but not limited to, a copy of the military deployment paperwork or a signed official letter from the com- manding officer, be submitted to the student's campus. Although this formal documentation is not required at the time of deploy-

University of Phoenix, 2016-2017 UNIVERSITY POLICIES

ment, students should be advised that it will be necessary in order to be readmitted. If documentation is provided, the campus must fax the documents to eXp for inclusion in the student's file for future reference. The University is unable to coordinate decisions regarding the stu- dent's record or take action on the student's record through a third party without appropriate authorization granted through a Power of Attorney. Students enrolled in a course at the time of deployment are eligible to receive excused absences in accordance with the excused absences policy. Campuses should use discretion and take such action only if the excused absences would benefit the student by allowing the student the opportunity to complete the course instead of being automatically dropped from the course for not meeting the University course attendance requirement. If the student will be unable to complete the course due to military deployment, the student may drop from the course and receive a full refund of tuition and mandatory fees for the course and a with- drawal "W" grade may be issued. If the student would like an opportunity to complete the course while deployed, an incomplete "I" grade can be issued instead of a "W" grade. The "I" grade may be issued with an initial extension of six (6) weeks beyond the traditional five (5) week extension. The campus practice of requiring final grades to be lowered by one full letter grade as a result of the incomplete "I" grade shall be waived for deployed students. Students scheduled to be deployed for active military duty are advised to contact their campus Financial Representative regard- ing the status of their account and/or financial aid. • If documentation is provided at the time of deployment, the

campus may place the student in the military forbearance status. The military forbearance status ensures students do not continue to incur tuition charges and that current tuition charges are placed on hold for payment until the student returns from deployment.

In the event the student wishes to re-enter following deployment, the University's Servicemember Readmission policy will apply.

........................................................................................... Transient Student Policy

A transient student is an individual who is enrolled in a degree program at an outside institution but is approved to complete non- degree coursework at University of Phoenix (UOPX) to fulfill pro- gram requirements at their home institution. Prior to being scheduled for coursework at UOPX, Transient stu- dents must have an approved transient student request form on file. Students attending the University as transient students: • Will be held accountable for, and be governed by, all University

classroom, conduct, and other associated policies regarding student behavior and academic progression as set forth in the University's Academic Catalog.

• Will not be reviewed for the specific University admission requirements as a degree-seeking student.

• Are held to their home institution's academic preparedness requirements and will not be individually reviewed for satisfying University pre-requisite requirements for the courses they are entering.

........................................................................................... Acceptable Transfer Activity

The following completed transfer activity types will be reviewed for transfer into the university: 1. Coursework which was completed at an institution that offers associate degrees or higher, which was accredited, or a candidate for accreditation at the time the student attended, by a regional or approved national accrediting body, or a foreign institution recog- nized/authorized by the country's Ministry of Education, will be reviewed for transfer into the University. The current listing of regional and national accrediting bodies is maintained by the Council for Higher Education Accreditation. In addition, graduate level coursework from institutions that hold accreditation through the ABA (American Bar Association) or that have been provision- ally approved for accreditation may also be reviewed for transfer into the University. Coursework from ABA accredited institutions that is not from a Graduate level program will not be accepted. JD, LLB, LLM are considered graduate level programs. 2. American Council on Education credit recommendations 3. National testing program credit earned from:

a. College Level Examination Program (CLEP®) b. Excelsior c. Berlitz d. National League of Nursing Exams (NLN) e. Advanced Placement Examinations (AP) f. Defense Language Proficiency Tests (DLPT) g. College Level General Education Development (GED) h. DSST Exams (previously DANTES and USAFI)

4. Prior learning that has been assessed for credit-worthiness by either the Prior Learning Assessment department or by one of the University's Colleges, Schools, or Provost's Office. To evaluate previously completed transfer activity, the University must receive transcripts, mark sheets, and documents that are originals from the issuing institution. Documents from Canada or the United States and its territories must be submitted in a sealed envelope or via an approved alternative means such as fax, Escrip, or EDI directly to the University of Phoenix. Applicants with academic records from colleges or universities in other countries: The University will accept copies of academic records issued from international institutions with no time of issue limitations. If official academic records are received directly from the institution in a sealed envelope, no verification will be required. Students with International credentials will be placed on an Admissions status of RI (Registered International Credentials) until either the verification or official document is received from the issuing institution.

CLEP® is a registered trademark of the College Entrance Examination Board, registered in the U.S. and/or other countries

University of Phoenix, 2016-2017

........................................................................................... Evaluation of Transfer Activity

Only transfer activity evaluations performed by the University's Office of Admissions & Evaluation (OAE) or their approved desig- nee are official. Any preliminary reviews by campus personnel or OAR are unofficial, not binding, and subject to change. The fol- lowing criteria are applied to the evaluation of all transfer credit: 1. Credit-bearing coursework in which students earn a minimum grade of “C-” or grades of credit, pass or satisfactory may be accepted towards student's degree requirements. 2. Acceptable transfer activities will be transferred as semester hour credit. 3. The University will accept courses that are numbered as non- remedial, college level, transferable, or degree applicable, as deter- mined by the issuing institutions transcript key. 4. Lower and upper division credit is transferred as awarded by the issuing institution. 5. Physical Education activity credits are limited to four credits. 6. Application of transferable credit and limitations are deter- mined by program requirements and by state or jurisdiction of the student's residence.

Specific regulatory requirements regarding credit limit applications are listed in the grid below and apply to residents regardless of modality of study (unless otherwise stated in the grid below). Use this grid for the given states only.

Coursework earned in the following manners will not be accepted in direct transfer towards University degree requirements: 1. Credit is not awarded for transfer activity that duplicates or is regressive to previously completed transfer activities, either at the same or a different transferring institution. If a transcript is received by the University following initial evaluation that shows that a transfer activity duplicates an activity that has already been accepted in transfer, only the credit awarded to the initial transfer activity will be accepted and reviewed for applicability to the stu- dent's program. 2. Professional development level or vocational courses as deter- mined by the issuing institution's transcript key or program description.

Associate degree transfer policy: Students transferring to Univer- sity of Phoenix into an undergraduate bachelor degree program (excluding BSN, LPN/BSN, LVN/BSN, P/VN/BSN, BSLS, BSED, BS/BIO, BA/ENG, BS/EVS, BS/HIS, BS/HST, and BSIT {all con- centrations}) with a previously completed regionally accredited Associate of Arts degree from a Community College will be con- sidered as satisfying their lower division elective and general edu- cation requirements making the student Required Course of Study ready at University of Phoenix. Students utilizing this policy will still need to meet all pre-requisite or state specific content require- ments as outlined in the Academic Progression and General Educa- tion Requirements policy sections for their chosen program. California block transfer policy: Students transferring to Univer- sity of Phoenix into an undergraduate baccalaureate degree pro- gram (excluding BSN, LPN/BSN, LVN/BSN, P/VN/BSN, BSLS, BSED, BS/BIO, BA/ENG, BS/EVS, BS/HIS, BS/HST, and BSIT {all concentrations} or students residing in Arkansas, Nevada, Oregon, Puerto Rico) with a previously completed CSU (California State University) or IGETC (Intersegmental General Education Transfer Curriculum) certification from a regionally accredited California College or University will be considered as satisfying their General Education liberal arts component for their degree program. Stu- dents utilizing this policy will still need to meet all pre-requisite or state specific content requirements as outlined in the Academic Progression and General Education Requirements policy sections for their chosen program NOTICE CONCERNING TRANSFERABILITY OF CREDITS AND CREDENTIALS EARNED AT OUR INSTITUTION The transferability of credits you earn at University of Phoenix is at

State Total Credit Awards

Area Restricted

Washington 30 for Bache- lors programs

15 for Associate programs

• National Testing Programs

• Military • Professional Training • Experiential Essays

Oregon Resi- dents

30 for Bache- lors programs

15 for Associate programs

• National Testing Programs

*Effective 9/1/2005, the following areas added: • Military • Professional Training • Experiential Essays

Arkansas Resi- dents

30 for Bachelor Programs

30 for Associate programs

• Professional Training • Experiential Essays

Georgia Resi- dents

No more than 25% of the degree can be earned using any one spe- cific award type. Students can- not exceed 50% of their degree being earned using a combi- nation of these award types.

• Credit by Exam • Professional Training • Experiential Essays • Military • National Testing

Programs

State Total Credit Awards

Area Restricted

University of Phoenix, 2016-2017 UNIVERSITY POLICIES

the complete discretion of an institution to which you may seek to transfer. Acceptance of the degree, diploma, or certificate you earn is also at the complete discretion of the institution to which you may seek to transfer. If the credits or degree, diploma, or certificate that you earn at this institution are not accepted at the institution to which you seek to transfer, you may be required to repeat some or all of your coursework at that institution. For this reason you should make certain that your attendance at this institution will meet your educational goals. This may include contacting an insti- tution to which you may seek to transfer after attending University of Phoenix to determine if your credits or degree, diploma or certif- icate will transfer.

........................................................................................... Servicemembers Opportunity College

University of Phoenix is a current member of the Servicemembers Opportunity Colleges Degree Network System (DNS). The DNS is a group of institutions selected to provide servicemembers and their eligible family members the opportunity to complete college degrees without losing credit because of frequent changes in duty station. For example, many courses offered by member institutions have two-way guaranteed transferability to provide more flexibil- ity and options in order to satisfy degree requirements. The SOC DNS Student Agreement issued to all eligible students at member institutions provides a complete evaluation of the servicemember's prior learning, including courses from other colleges and universi- ties, military training courses, military occupational experience, nationally-recognized exams, and other non-traditional credit, as well as clearly identifying requirements for completing the degree. Current SOC Degree Network System membership and participat- ing degree information is available at http://www.soc.aascu.org. Although University of Phoenix is currently a member of the SOC Degree Network System, membership or participating degrees may change at any time.

........................................................................................... Nondiscrimination Policy

University of Phoenix is guided by the principle of equal opportu- nity and respect for others. The University is firmly committed to providing equal opportunity in its educational programs and activ- ities, including admission, and employment practices. The University will not tolerate any discrimination or harassment of any kind including, but not limited to, race, color, religion, sex (including pregnancy or childbirth), sexual orientation, gender identity, gender expression, gender transition, transgender status gender variance, age, national origin, disability, veteran status, or any other category protected by federal, state, or local law. More specifically, the University complies with Title IX of the Education Amendments of 1972, Titles VI and VII of the Civil Rights Act of 1964 and regulations, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Age Discrimina- tion in Employment Act of 1974, and any other applicable federal, state, or local law. Conduct deemed to be in violation of this policy is prohibited and will not be tolerated by the University of Phoenix. Retaliation, in any form, against the person raising such a concern will also not be tolerated by the University of Phoenix. Discrimination Grievance Procedures: 1. Students, faculty, or staff alleging discrimination should present their grievance as soon as possible after the incident(s) that gave rise to the allegation(s). In most cases a grievance should be sub- mitted within six weeks after the alleged incident(s). 2. Allegations of sex discrimination (including discrimination

based on sex, sexual orientation, gender identity, gender expres- sion, gender transition, transgender status and gender variance) must be presented to Camie Pratt, Vice President and Title IX Coor- dinator, 4025 S. Riverpoint Parkway, Mailstop CF-S907, Phoenix, AZ 85040, 602.557.3391, [email protected]. a. The Title IX Coordinator or their designee will follow proce- dures outlined in the University's Title IX/VAWA Policy (http:// www.phoenix.edu/content/dam/altcloud/doc/UOPX-Title-IX- and-VAWA-Policy-accessible-final.pdf).

3. All other discrimination claims should be presented to the Cam- pus Director of Academic Affairs, Campus Director of Operations, Campus Director of Student Services, or their respective designee. a. The University will conduct a prompt, thorough and impartial investigation and make a determination on whether the student presented a factual connection between the allegation of discrimi- nation and the alleged actions. b. If the appropriate director or designee finds that there is a fac- tual connection between the allegation of discrimination and the alleged actions then one of the following procedures will be fol- lowed:

i. If the accusation is against a faculty then the Faculty Code of Conduct procedures apply. ii. If the accusation is against a student then the Student Code of Conduct procedures apply. iii. If the accusation is against an employee then the appropriate campus director or their designee will contact Human Resources and human resources policies for processing claims of discrimi- nation will be followed. iv. In the event that the University finds that the discrimination was not caused by an individual's actions, but rather by a dis- criminatory policy or practice, the University will take steps to remedy the discrimination and prevent its reoccurrence. These steps may include revising a policy or practice that has resulted in discrimination, eliminating the policy or practice, and/or addressing any effects of the discrimination on the individual filing the grievance.

........................................................................................... Harassment Policy

The environment at each of the University's locations must be free of all forms of improper or unlawful harassment, including sexual harassment or sexually offensive conduct. This policy applies in the online environment, as well as all learning centers and central administration locations. Harassing behavior can range from inap- propriate to illegal. Conduct on the part of faculty, staff, or students which would violate this policy includes, but is not limited to: • Unwelcome or unwanted advances, sexual or otherwise, • Requests for favors, sexual or otherwise, • Any suggestion, whether overt or subtle, that a grade or other

academic achievement is dependent upon the granting of favors or submission to requests, sexual or otherwise,

• Unwelcome physical contact, including patting, pinching, hugging, kissing, fondling, etc.,

• Offensive verbal conduct, including sexually or otherwise explicit jokes, comments, innuendo, or other tasteless action that would offend a reasonably sensitive person,

• The display of sexually or otherwise offensive pictures, posters, illustrations, or objects,

• Slurs, jokes, or ridicule based on race, ethnic or national origin, religion, gender, or disability.

Conduct deemed to be in violation of this policy is prohibited and

University of Phoenix, 2016-2017

will not be tolerated by the University of Phoenix. The University encourages those who experience or witness harassment to report the behavior for investigation. Retaliation, in any form, against the person raising such a concern will also not be tolerated by the Uni- versity of Phoenix. Harassment Grievance Procedures

Students, faculty, or staff alleging harassment should present their grievance as soon as possible after the incident(s) that gave rise to the allegation(s). In most cases, a grievance should be presented within six weeks after the alleged incident(s).

Allegations of sexual harassment must be presented to Camie Pratt, Vice President and Title IX Coordinator, or designee, 4025 S. Riverpoint Parkway, Mailstop CF-S907, Phoenix, AZ 85040, 602.557.3391, [email protected]. • The Title IX Coordinator or their designee will follow

procedures outlined in the University's Title IX/VAWA Policy (http://www.phoenix.edu/content/dam/altcloud/doc/ UOPX-Title-IX-and-VAWA-Policy-accessible-final.pdf).

All other harassment claims should be presented to the Campus Director of Academic Affairs, Campus Director of Operations, Campus Director of Student Services, or their respective designee. • The University will conduct a prompt, thorough and impartial

investigation and make a determination on whether the student presented a factual connection between the allegation of harassment and the alleged actions.

• If the appropriate director or designee finds that there is a factual connection between the allegation of harassment and the alleged actions then one of the following procedures will be followed: • If the accusation is against a faculty then the Faculty Code of

Conduct procedures apply. • If the accusation is against a student then the Student Code

of Conduct procedures apply. • If the accusation is against an employee then the appropriate

campus director or their designee will contact Human Resources and the policies of the Human Resources Department for processing claims of harassment will be followed.

• In the event that the University finds that the harassment was not caused by an individual's actions, but rather by a discriminatory policy or practice, the University will take steps to remedy the harassment and prevent its reoccurrence. These steps may include revising a policy or practice that has resulted in harassment, eliminating the policy or practice, and/or addressing any effects of the harassment on the individual filing the grievance.

• In instances where it is determined that a formal process is not appropriate the student, faculty or employee may be warned or counseled regarding the allegation.

• In instances where it is determined that harassment did not occur, involved parties are issued a closure letter which reflects that the investigation did not find substantial evidence of harassment.

........................................................................................... Disability Services

The University recognizes and accepts its obligations under the Americans with Disabilities Act of 1990 (ADA), Section 504 of the Rehabilitation Act of 1973, and the ADA Amendments Act of 2008, prohibiting discrimination on the basis of a disability and requiring the University to provide accommodations to otherwise qualified

disabled students in all University programs and activities. Determination of accommodations and compliance with the ADA and the Rehabilitation Act for students are managed by the Univer- sity Disability Services Office. No student shall be retaliated against for seeking accommodation under this policy or for partici- pating in any complaint procedures brought against the University for its noncompliance with the policy. Disability Services Office Contact Information The Disability Services Office provides students with the opportu- nity to contact a Disability Services Advisor, via e-mail, 24 hours a day. For more information, please visit: http://www.phoenix.edu/ students/disability-services.html. The department’s mailing address and phone number is:

4025 S. Riverpoint Parkway Phoenix, AZ 85040 Mail Stop CF-S907

Phone: 800.366.9699 Fax: 602.735.4671

Students needing assistance with accessibility questions or con- cerns can get more information at http://www.phoenix.edu/ accessibility.html, or can contact [email protected] or [email protected]. The University's Director of Disability Services and Section 504 Coordinator, is Julie Scaff, [email protected].

........................................................................................... Student Organizations

It is the policy of University of Phoenix (UOPX) to provide our stu- dents with opportunities to form student organizations that are recognized under the University's Conditions of Recognition for Student Organizations (RSO). Conditions of Recognition for Student Organizations The University has established the following minimum criteria that each student organization must meet to be recognized by, and to function within, the University of Phoenix community: • Recognized Student Organizations are independently installed,

organized, and managed by students enrolled and actively attending at the University.

• All student members of a University Recognized Student Organization must be enrolled in and must have posted positive attendance within the last 90 days.

• Recognized Student Organizations must operate under the appropriate bylaws and/or policies to ensure that their student members remain in good academic and financial standing with the University and are free from code of conduct violations and related disciplinary action.

• Recognized Student Organizations are recognized by, but not official units of University of Phoenix or Apollo Education Group, Inc.

• Recognized Student Organizations must have a published purpose/mission, operate under a formal leadership/ governance structure, and maintain membership rosters, financial statements, meeting minutes, etc. Said items shall be submitted upon initial application and upon annual review or more frequently, as required or requested.

University of Phoenix, 2016-2017 UNIVERSITY POLICIES

• Recognized Student Organizations must have a University- approved Campus Liaison. The role of the Campus Liaison is voluntary and intended to serve as a liaison between the campus-based student organization and the University and to provide general guidance related to installing, organizing, leading, managing, and sustaining a healthy and productive student organization. If it becomes necessary for a student organization to be dissolved, the Campus Liaison will provide guidance/support to ensure a seamless exit strategy for the participating students, student organization, and the University. (Information pertaining to the minimum University of Phoenix Campus Liaison criteria is provided on pages 11-12).

• Recognized Student Organizations may not possess any financial ties or result in any financial impact to University of Phoenix or any other subsidiaries of Apollo Education Group, Inc. All expenses related to installing, organizing, leading, managing, and/or sustaining a student organization are the sole responsibility of the student organization.

• The tax status of the University does not extend to student organizations. Student organizations must follow all local, state, and federal guidelines. Student organizations have sole responsibility for securing, maintaining, or demonstrating that they operate under the appropriate nonprofit tax exemptions (i.e., 501(c)7) or tax employer identification numbers, as appropriate. Under no circumstances are student organizations allowed to utilize the federal tax numbers or designations of University of Phoenix or any other subsidiaries of Apollo Education Group, Inc.

• Consistent with the University of Phoenix Mission, Recognized Student Organizations must strive to enhance the student experience, the University culture, and their communities as demonstrated with the organization's purpose/mission and charter.

• Recognized Student Organizations must meet all Conditions of Recognition and agree to abide by all University of Phoenix regulations, policies, and procedures. This includes, but is not limited to, all academic catalog policies, campus safety policies, consumer information policies, public relations policies, marketing/advertising guidelines, privacy policies, and the student, faculty, and staff codes of conduct.

• Recognized Student Organizations must be open to all students who meet the membership requirements. Recognized Student Organizations may not limit membership based on race, color, gender, age, religion, disability or perceived disability, veteran status, sexual orientation, gender identity, national origin, or any other category protected by federal, state, or local law.

• Student organizations must submit a Student Organization Recognition application to the University of Phoenix Office of Academic Administration and be approved by the University to receive formal recognition status and recognition-related benefits. Formal recognition and access to the recognition- related benefits will not be granted until an application is reviewed and approved.

• Recognized Student Organizations must submit for affiliation renewal 30 days prior to the anniversary of their initial recognition approval date. Upon approval, recognition status and benefits will be renewed for one year. This ensures proper maintenance of each student organization recognition and continued compliance with regulatory, policy, and procedural changes.

• Student Organizations that are academically oriented or request to install an institutional-level chapter/charter must receive approval from the appropriate Institutional Sponsor (i.e., College/School Dean or Director-level representative in University of Phoenix Central Administration), as appropriate.

• The bylaws and/or policies for any student organization must meet the minimum standards outlined in the Recognized Student Organizations Handbook.

• Recognized Student Organizations must meet one of the University's approved Student Organization Types and Recognition Statuses as defined below.

Approved Recognized Student Organization "Types" • Academic excluding Honor Societies - Academic organizations

are generally intended for students with common academic interests, pursuing a particular field of study, and/or students who are interested in academic engagement and support beyond the classroom.

• Honor Societies - Honor Societies are generally geared toward students who demonstrate a high level of academic achievement. Membership in honor societies (e.g., Delta Mu Delta) is typically by invitation and criteria-based.

• Professional -Established professional associations are generally intended for students with a specific program, interest area, and possibly occupational aspirations in a professional field (e.g., Project Management Institute [PMI], Society for Human Resource Management [SHRM]).

• Service - Service organizations are generally intended for students seeking opportunities to participate in community service and/or philanthropic activities.

Approved Recognized Student Organization Recognition "Statuses" • University-Level Recognition - Student organizations, which

have been approved by the University and the participating student organization's corporate office to install an institutional- level charter/chapter under which all local campus sites would operate. For example, University of Phoenix installed the Delta Mu Delta Lambda Sigma institutional charter in 2009, under which all campus sites are eligible to apply to install a local area co-chapter.

• Local Campus-Level Recognition - Additional local campus sites that have been approved by the University to operate under the governance/oversight of the University-Level recognized charter/chapter. For example, the Boise Campus has been approved to install a "co-chapter" which operates under the University's Delta Mu Delta Lambda Delta institutional-level charter.

• Single Site Recognition - Student organizations which have been approved by the University and the participating student organization's corporate office to install a charter/chapter to operate separately and independently at one of the University's local campus sites.

• Non-Standard Recognition - Student organizations, which do not fit any of the other recognized affiliation statuses, may apply for affiliation under this status. These requests are considered on a case-by-case basis.

University of Phoenix, 2016-2017

Acceptable Use of University Computing and

........................................................................................... Communication Resources

University computing and communication resources are for approved business and educational purposes consistent with Uni- versity policies and procedures. • Computing and communication resources comprise all

components of the University's computer information systems, including, but not limited to, facilities, hardware, software, network infrastructure, and related devices, including those used for voice and video communication.

• The University's computing and communication resources are the property of the University. Use of University computing and communication resources is a privilege and is provided as a service to the University's users. Among other purposes, these resources are provided for the delivery of curriculum and related materials; for conducting online classes; for conducting educational research; for communication between and among students, faculty, and staff; and for accessing and obtaining the University's services.

• By using University computing and communication resources all users, including students and faculty, assume personal responsibility for appropriate use and agree to comply with this policy and all other applicable University policies, including but not limited to, the Student and Faculty Codes of Conduct, and further agree to comply with all applicable city, state and federal laws and regulations. Any user using the University's computing and communication resources in violation of the foregoing, or using these resources without authorization, or in excess of their authorization, will be subject to appropriate review processes and sanctions in accordance with the Student and Faculty Codes of Conduct and other applicable policies and/or laws. In addition, all activity and information, including personal activity and information, on University systems may be monitored and recorded. Any individual accessing University computing and communication resources expressly consents to such monitoring and is advised that if such monitoring reveals unauthorized or criminal activity, members of the Apollo Education Group Information Security (or other personnel designated by information security) will provide the evidence from monitoring to the appropriate University officials for investigation and possible release to law enforcement authorities.

General Requirements of Users Users of University computing and communication resources must: • Comply with this policy and all applicable local, state, and

federal laws and regulations. • Not intentionally compromise the confidentiality, integrity or

availability of University computing and communication resources.

• Not attempt to circumvent the University's physical, technical, or administrative security measures.

• Abide by the provisions of the Student Code of Conduct (for students) or the provisions of the Faculty Code of Conduct (for faculty members).

• Be truthful and accurate in personal identification. • Respect the rights and privacy of others. • Maintain the security of their user resource accounts. • Comply with the terms of use of any University or third-party

service provider website(s).

Intellectual Property Users must adhere to applicable intellectual property law, and the terms and conditions of any and all software licensing agreements and/or copyright laws as specified by the vendor or licensor. Explicitly: • Unauthorized use of University trademarks or logos and other

protected trademarks and logos is prohibited. • Infringing upon the copyright, trademark, patent, or other

intellectual property rights of others in computer programs or electronic information (including plagiarism and unauthorized use or reproduction) is prohibited.

• The unauthorized storing, copying or use of audio files, images, graphics, computer software, data sets, bibliographic records and other protected property is prohibited except as permitted by law.

Privacy & Security The University strives to maintain the confidentiality, integrity, and availability of its systems, networks, and data. The University implements policies to ensure that access to sensitive data is restricted to those individuals who have a need-to-know. The fol- lowing sections describe how information security personnel may monitor computing and communication resources for violations of this acceptable use policy. Monitoring System and network activities of users are routinely logged and monitored. These activities include: • Use of accessed accounts • Time and duration of network activity • Web pages accessed and duration of access • Network software accessed • Volume of data storage and transfers In the case of a suspected violation of this policy, University offi- cials may authorize information security personnel to conduct a more detailed investigation to gather evidence on the suspected violation. Restriction of Access to Computing and Communication Resources Access to University computing and communication resources is a privilege that may be wholly or partially restricted without prior notice and without consent of users: • If required by applicable law or policy. • If a reasonable suspicion exists that there has been or may be a

violation of law, regulation, or policy. • If required to protect the confidentiality, integrity, or availability

of computing and communication resources. Conditions for Permitting Inspection, Monitoring, or Disclosure The University may permit the inspection, monitoring, or disclo- sure of e-mail, computer files, and network transmissions when: • Required or permitted by law, including public records law, or

by subpoena or court order • The University or its designated agent reasonably believes that a

violation of law or policy has occurred • Necessary to protect the confidentiality, integrity, or availability

of computing and communication resources. Confidentiality Confidentiality of e-mail and other network transmissions cannot be completely assured. Therefore, all users should exercise caution when sending personal, financial, confidential, or sensitive infor-

University of Phoenix, 2016-2017 UNIVERSITY POLICIES

mation by e-mail or across the Internet. Responsibility to Inform User of Unauthorized Access or Disclo- sure If the University believes unauthorized access to or disclosure of private user information has occurred, the University will make reasonable efforts to inform the affected user, except when notifica- tion is impractical or when notification would be detrimental to an investigation of a violation of law or policy. Violations and Enforcement Reporting Violations Any actual or suspected violation of this policy should immedi- ately be brought to the attention of the system administrator of the equipment or facility most directly involved. Alternatively, a report may be made directly to the University Office of Dispute Manage- ment or Apollo Education Group Information Security.

Office of Dispute Management 4025 S. Riverpoint Parkway, Mail Stop: CF-S907

Phoenix, AZ 85040 602-557-5566

Email: [email protected]

Apollo Group Information Security 4025 South Riverpoint Parkway, Mail Stop: CF-L601

Phoenix, AZ 85040 FAX: (602) 557-6606

e-mail: [email protected] Response to a Reported Violation Upon receiving notice of a violation, the University may temporar- ily suspend a user's privileges or move or delete the allegedly offending material pending further investigation. A person accused of a violation will be notified of the charge and have an opportunity to respond before the University imposes a permanent sanction. Appropriate cases will be referred to the Uni- versity disciplinary process appropriate to the violator's status (i.e., faculty member or student) or to appropriate law enforcement authorities. In addition to sanctions available under applicable law and Uni- versity policies, the University may impose a temporary or perma- nent reduction or elimination of access privileges to computing and communication resources. The University may temporarily suspend any account, whether or not the account user is suspected of any violation, if it is believed to be necessary to preserve the integrity of University computing and communication resources. The University will provide appropriate notice to the account user. Servers and computers that threaten the security of University systems will be removed from the network and allowed to reconnect only with the approval of information security Personnel. In the event of any inconsistency or conflict between this policy and any other terms or conditions faculty/students may be subject to, the University reserves the right to resolve such conflicts in its sole discretion. Violation Examples • This list below contains examples of actions considered to be a

violation of this policy. It is not intended to be all-inclusive, nor does it represent all possible violations in a particular circumstance or the applicability of any other law or policy to those facts.

• Unlawful communications, including threats of violence, obscenity, pornography, and harassing communications.

• Unauthorized, anonymous communication is prohibited. (All users are required to cooperate with appropriate University personnel or other authorized personnel when investigating the source of anonymous messages.)

• Misrepresenting or forging the identity of the sender or the source of electronic communication.

• Altering the content of a message originating from another person or computer with intent to deceive.

• Use of University computing and communication resources for private business or commercial activities.

• Fund-raising or advertising on behalf of non-University organizations.

• The unauthorized reselling of University computing and communication resources.

• Unauthorized acquisition attempts to acquire and use the user id or passwords of others.

• Interference with or disruption of the computer or network accounts, services, or equipment of others.

• The intentional propagation of computer "worms" and "viruses," the sending of electronic chain mail, denial of service attacks, and inappropriate "broadcasting" of messages to large numbers of individuals or hosts.

• Failure to comply with requests from appropriate University officials to discontinue activities that threaten the operation or integrity of computers, systems or networks, or otherwise violate this policy.

• Revealing passwords or otherwise permitting the use by others (by intent or negligence) of personal accounts for computer and network access without authorization is prohibited.

• Altering or attempting to alter files or systems without authorization.

• Unauthorized scanning of networks for security vulnerabilities. • Attempting to alter any University computing or networking

components (including, but not limited to, bridges, routers, and hubs) without approval or beyond one's level of authorization.

• Negligent or intentional conduct leading to disruption or damage of University data, systems or networks.

........................................................................................... Do Not Call Policies

• The University recognizes and complies with the Federal Trade Commission's (FTC) Telemarketing Sales Rule (TSR) which gives consumers a choice about whether they want to receive most telemarketing calls. Additionally, the University follows the guidelines of the Telephone Consumer Protection Act (TCPA) of 1991 as maintained by the Federal Communications Commission (FCC) and honors the National Do Not Call Registry.

• Consumers who are listed on the National Do Not Call Registry may not be called for sales or solicitation purposes unless: • Consumer Inquires about a service UOPX offers - UOPX

may call a consumer for up to three months (90 days) after the consumer makes an inquiry or submits an application to the University even if the consumer's number is on the National Do Not Call Registry.

University of Phoenix, 2016-2017

• Consumer has established a business relationship with UOPX - UOPX may call a consumer with whom it has an established business relationship for up to 18 months after the consumer's last purchase, delivery, or payment, even if the consumer's number is on the National Do Not Call Registry.

• Written Permission - If a consumer has given UOPX written permission, the University may call even if the consumer's number is on the National Do Not Call Registry.

• If a consumer asks the University not to call or to be placed on the University's internal do not call list, the University may not call and must honor the request, even if there is an established business relationship. This applies regardless of whether the consumer's number is on the National Do Not Call Registry.

• The policies and procedures to ensure compliance with the TSR and TCPA is are managed by the University of Phoenix Office of Compliance.

........................................................................................... Institutional Review Board

• The University of Phoenix Institutional Review Board (IRB) will review all studies, pilot studies, policies and legal/regulatory requirements that involve human subjects research before any study or sponsored or non-sponsored research begins. Research that has been conducted or is to be conducted using human subjects will be reviewed on a regular basis depending on the IRB decision rendered to ensure compliance with all federal and state laws. No researcher can begin collecting data before receiving IRB approval for the study.

• The IRB is expected to review a research study design presented by the researcher to determine risk (including physical, psychological/emotional, social, social desirability, and economic risk) as there may be ethical issues that affect the rights and welfare of research participants that are beyond methodological or design questions.

• The University of Phoenix (UOPX), holds a Federal Wide Assurance filed with the U.S. Department of Health and Human Services (FWA: 00004202) and maintains an Institutional Review Board (IRB) to assure that all University human subjects research complies with federal regulations.

• The UOPX IRB follows the ethical principles set forth in The Belmont Report: Ethical Principles and Guidelines for the Protection of Human Subjects of Research and guidance from the federal Office of Human Research Protections (OHRP).

• UOPX has charged the Institutional Research Board (IRB) with ensuring that all legal/regulatory and ethical codes are upheld at all institutional and non-institutional sites of this institution both domestic and foreign.

• All students, staff, faculty, and external researchers who engage with UOPX and are conducting human subject research under the auspices of the University are required to complete an IRB review before they begin any research activities involving human subjects. Researchers must complete human subjects' ethics training through the Collaborative Institutional Training Initiative (CITI) Program and receive CITI certification prior to submitting an IRB application for review and beginning research activities. Researchers' CITI certification must be in place throughout all aspects of the research study.

Required Procedures: IRB Review, Research and Reports • IRB Review: The UOPX IRB conducts an initial review of the

research protocol using the IRBNet application and all protocol forms based on the federal categories for human subject protections. The protocol forms address both federal and institutional requirements for the study. The initial review of research determines which research studies require full- committee review and which may be reviewed via expedited, exempt, or non-human subject research processes.

• IRB Research: The UOPX IRB provides annual oversight of studies that are determined Expedited or Non-Exempt. Researchers are to file a Continuing Review of Research if the study has not been completed within 364 days of the approval date on the IRB letter received through IRBNet. Exempt studies are to be completed within three (3) years of the approval date on the IRB letter received through IRBNet. The Continuing Review of research form is found in the UOPX IRBNet system.

• IRB Reports: The UOPX IRB may reach out to researchers if the following situations occur: Serious or continuing noncompliance with 45 CFR 46 or institutional policies, and if study participants contact the University or the IRB Office with a complaint about a study. Researchers are to contact the UOPX IRB Office if unanticipated problems or adverse effects occur during a study being conducted. Unanticipated problems are unexpected incidents (in terms of the nature, severity, or frequency) where an IRB-approved research protocol and informed consent documents are not followed; such incidents relate or possibly relate to participation in the research (possibly relate means there is a reasonable possibility that the incident or experience or outcome may have been caused by the procedures involved in the research) and the research places participants or others at a greater risk of harm (physical, psychological, economic, or social harm) than was previously known or recognized. Based on an IRB review of the unanticipated problem based on the criteria listed, consideration of substantive changes in the research protocol or informed consent process or other corrective actions may need to occur up to and including suspension or termination of IRB approval. Researchers are to contact the UOPX IRB Office as soon as possible if an unanticipated problem or adverse effect occurs during the study.

........................................................................................... Research, Scholarship, and Surveys

General Research Policies • University of Phoenix (UOPX) encourages student, faculty, and

staff research and scholarship efforts. To support faculty and staff research efforts, the Office of Scholarship Support (OSS) oversees a series of Research Centers launched by University of Phoenix to support all research. • Research for purposes of this policy is defined as scholarly

and scientific inquiry projects focused upon the collection and analysis of empirical data and facts.

• All individuals associated with or conducting research at the University level must gain approval prior to conducting all research, scholarship, and/or surveys, in or on University of Phoenix. • Researchers are student, faculty, staff, or external

constituents of University of Phoenix who plan to systematically collect and analyze data for public dissemination.

University of Phoenix, 2016-2017 UNIVERSITY POLICIES

• This policy applies to students, faculty, and staff associated with the University, all external requests that include University records, data, or materials, and all associated University systems, websites, and/or tools.

• Failure to Comply: Those found doing research related activities and not following these policies, including failure to provide the resulting data, analysis and research instrumentation to the OSS may be subject to appropriate disciplinary action, including, but not limited to, those documented in the Student Code of Conduct and/or Employee Handbook.

• All UOPX focused research requires Committee on Research (COR) approval prior to Institutional Review Board (IRB) approval. IRB will not approve any UOPX focused studies without COR approval. COR is a university-wide committee run by the Office of Scholarship Support. • If the subject of any proposed research is UOPX, the COR

shall be responsible for the review and approval of any and all research and scholarship, for public dissemination conducted on University of Phoenix students, faculty, staff, or data regardless of the researchers affiliation with University of Phoenix.

• All research conducted by any student, faculty, or staff of UOPX is subject to IRB approval. The IRB is a federally required review of all research requests to determine:

- if the work is research, - if the research is on human subjects, AND - if human subjects are involved, the overall risks and if they are protected and treated fairly. • IRB and COR are two separate and distinct groups operating

within the structure of Academic Affairs. While the IRB is a federally mandated committee, with the mandate of protecting human subjects from unethical research practices, the development and use of COR is entirely internal to the University of Phoenix. If a person or group has received permission from COR to pursue research activities at the University and their activities will impact protected populations, as defined under federal law, they must still submit their proposed research to UOPX's IRB or they must show that they have received approval from another university's IRB. Approval by COR shall not be misconstrued as approval by an Institutional Review Board. Further approval from another, non- UOPX IRB prior to COR submission shall not be misconstrued as approval by COR.

Required Procedures: Conducting Research on University of Phoenix Students, Faculty, Staff or Data • All researchers using University of Phoenix as a subject (i.e.:

using UOPX students, faculty, staff, or data) for their research, must submit a formal request to the Committee on Research (COR) for approval prior to conducting research.

• The COR can be found at https://research.phoenix.edu/ content/committee-research.

• Examples situations for submittal include: • When the person or group wanting to perform the research

has no active affiliation with the University of Phoenix (e.g. a professional researcher connected to a higher education organization other than UOPX), and/or

• When the research being pursued falls outside the UOPX person's normal scope of responsibility or authority, and/or

• When the results of the research being pursued will be provided to a person, organization, or audience external to the University and/or when the provision of this information would fall outside standard institutional processes and/or the normal responsibilities for the person or group doing the research.

University of Phoenix, 2016-2017

THIS PAGE WAS LEFT BLANK INTENTIONALLY

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

.....................................................................................................................................................................................

All institutions participating in federal financial aid programs are required to provide enrolled and potential students and current and prospective employees available consumer information. This guide provides you with important information and institu- tional policies. Where applicable, each section lists specific loca- tions where additional information is available. To request and

receive this information in writing, contact the campus director or designee at each University of Phoenix location during regular business hours. A list of campus locations is available at http://www.phoenix.edu/campus_locations.html

.....................................................................................................................................................................................

........................................................................................... Accreditation, Licensures, Reviews and Approvals

University of Phoenix is accredited, reviewed and/or approved by federal, state and international agencies, as well as private accredi- tation bodies. Federal U.S. Department of Education, Certificate of Eligibility The University of Phoenix has been approved by the Department of Education to participate in each of the following listed Title IV HEA programs: • Federal Pell Grant Program • Federal Direct Student Loan Program • Federal Supplemental Educational Opportunity Grant Program • Federal TEACH Grant Program Regional Accreditation University of Phoenix is accredited by the Higher Learning Com- mission (http://hlcommission.org). Since 1978, University of Phoenix has been continually accredited by the Higher Learning Commission and its predecessor. University of Phoenix obtained its most recent 10-year Reaffirmation of Accreditation in 2012-13. A comprehensive evaluation is scheduled for 2016-17, and the next Reaffirmation of Accreditation is scheduled for 2022-23. For more information about University of Phoenix accreditations and licensures, please visit http://www.phoenix.edu/about_us/accreditation.html.

Higher Learning Commission 230 South LaSalle Street, Suite. 7-500

Chicago, IL 60604-1411 Phone: 312.263.0456

800.621.7440 Fax: 312.263.7462

http://hlcommission.org State and International Licensures University of Phoenix is approved to operate in most U.S. states, territories and possessions, either through licensure, registration, general or specific approvals, or annual extension of exemption. • Alabama Commission on Higher Education • Arizona State Board for Private Postsecondary Education • Arkansas Department of Higher Education • California Bureau for Private Postsecondary Education • Colorado Department of Higher Education, Commission on

Higher Education • Connecticut Office of Higher Education • Delaware Department of Education

• Government of the District of Columbia, Education Licensure Commission

• Florida Commission for Independent Education • Georgia Nonpublic Postsecondary Education Commission • State of Hawaii Post-Secondary Education Authorization

Program (HPEAP) from • State of Hawaii, Department of Commerce & Consumer Affairs • Idaho State Board of Education • Illinois Board of Higher Education • Indiana Board for Proprietary Education • Iowa College Student Aid Commission • Kansas Board of Regents • Kentucky Council on Postsecondary Education • State of Louisiana Board of Regents • Maryland Higher Education Commission • Commonwealth of Massachusetts Board of Higher Education • State of Michigan Department of Education, Postsecondary

Services • Minnesota Office of Higher Education • Mississippi Commission on College Accreditation • State of Missouri Coordinating Board of Higher Education • Nebraska Coordinating Commission for Postsecondary

Education • Nevada State Commission on Postsecondary Education • New Jersey Secretary of Higher Education • New Mexico Higher Education Department • Board of Governors for the University of North Carolina • Ohio Board of Regents • Oklahoma State Regents for Higher Education • Oregon Office of Degree Authorization • Pennsylvania Department of Education • Consejo de Educación de Puerto Rico/Puerto Rico Education

Council • South Carolina Commission on Higher Education • Tennessee Higher Education Commission • Texas Higher Education Coordinating Board • Utah Division of Consumer Protection • The State Council of Higher Education for Virginia • State of Washington Higher Education Coordinating Board • West Virginia Higher Education Policy Commission • State of Wisconsin Educational Approval Board • Wyoming Department of Education For additional information on state and international licensures visit http://www.phoenix.edu/about_us/accreditation.html

University of Phoenix, 2016-2017

Program Accreditation School of Business/Business Programs The University of Phoenix School of Business offers the following programs that are accredited by the Accreditation Council for Busi- ness Schools and Programs (ACBSP): Associate of Arts in Business Foundations (now known as Associate of Arts/Concentration in Business Fundamentals), Associate of Arts in Accounting Founda- tions (now known as Associate of Arts/Concentration in Account- ing Fundamentals), Bachelor of Science in Business, Bachelor of Science in Accounting, Master of Business Administration, Master of Management, Master of Science in Accountancy, Doctor of Busi- ness Administration and Doctor of Management.

ACBSP 11520 W. 119th St.

Overland Park, KS 66213 Phone: 913.339.9356

http://www.acbsp.org College of Health Professions: School of Nursing The Bachelor of Science in Nursing and Master of Science in Nurs- ing programs at University of Phoenix are accredited by the Com- mission on Collegiate Nursing Education (CCNE).

CCNE One Dupont Cir. NW, Ste. 530 Washington, DC 20036-1120

Phone: 202.887.6791 http://www.aacn.nche.edu/ccne-accreditation

College of Education/Education Programs University of Phoenix initial degree programs lead to teaching cer- tification (Early Childhood, Elementary, Middle Level, Secondary and Special Education) in certain states. The College of Education offers state-approved initial programs in Arizona, California, Colo- rado, Florida, Hawaii, Nevada, New Mexico, Texas and Utah. The College of Education offers state-approved advanced programs in Arizona, California, Colorado, Florida, Nevada, New Mexico, Texas and Utah. Individual programs vary by state, and not all pro- grams are available at all locations or in both online and on-cam- pus modalities. Candidates may request an institutional recommendation upon successful completion of their program (academic and program requirements). Candidates should check with their state agency for any state-specific requirements, including the acceptability of the University's initial programs in any state in which they intend to seek licensure or certification. Program requirements are subject to change based on state certification requirements. Please speak to a campus representative for a listing of programs available at each campus location. College of Social Sciences/Counseling Programs The Master of Science in Counseling program with a specialization in Clinical Mental Health Counseling (Phoenix and Southern Ari- zona Campuses) and the Master of Science in Counseling program in Mental Health Counseling (Utah Campuses) are accredited by the Council for Accreditation of Counseling and Related Educa- tional Programs (CACREP).

CACREP 1001 North Fairfax St., Ste. 510

Alexandria, VA 22314 Phone: 703.535.5990

http://www.cacrep.org

Additional Information A student can view additional information at http://www.phoe- nix.edu/about_us/accreditation.html. To obtain a copy of University accreditation and licensure docu- ments, or information on how to contact any of the agencies that regulate the University, contact the Apollo Legal Department at 602.557.1554.

Academic Programs, Facilities and Instructional

........................................................................................... Personnel Information

Academic program offerings and instructional facilities vary according to geographic area and delivery mode at the local cam- pus or online modality. Not all programs are available at all loca- tions. Academic Programs University of Phoenix offers undergraduate and graduate pro- grams in business and management, information systems and technology, security and criminal justice, nursing and health ser- vices administration, social sciences, humanities and sciences, and education. Detailed information regarding academic programs offered at specific instructional facilities is located at http:// www.phoenix.edu/programs/degree-programs.html and the appropriate Academic Catalog at http://www.phoenix.edu/pro- grams/degree-programs/academic-catalog.html. Admissions and program requirements vary by state. Please refer to the Academic Catalog for state and/or program-specific information. Academic Program Improvement University of Phoenix pursues a strategy of continuous improve- ment in relation to its academic programs. This strategy is imple- mented through assessment processes designed to measure student learning at various levels within the University. Multiple direct and indirect outcomes-based assessment and evaluation measures are utilized to create as comprehensive a picture as possi- ble of the strengths and potential challenges to student learning. Resulting data is used to evaluate and improve academic programs and enhance the overall academic experience. For University of Phoenix, the purpose of outcomes-based assess- ment of student learning is to generate information to the students, faculty, program, college and school, and University about the effi- cacy of its curricula and educational practices in enabling students to achieve exit-level expectations at the course, program and insti- tutional levels. Assessment answers the question: How well are University of Phoenix students meeting the general education, pro- grammatic and institutional learning outcomes underscored by the University's mission? Its findings inform opportunities for curricu- lar and pedagogical improvement, decision-making processes for policy consideration and resource allocation, and accountability. The process for outcomes-based assessment of student learning uses the following conceptual framework: • Assessment Planning • Collecting Evidence and Analyzing Data • Implementing Improvement • Monitoring Effectiveness of Improvements By utilizing this assessment process, the colleges and schools estab- lish clear, measurable outcomes and ensure that students have suf- ficient opportunities to achieve outcomes; systematically gather, analyze and interpret evidence to determine how well student learning matches stated expectations; use assessment findings to improve student learning; and monitor improvements by measur- ing changes in student learning over time.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

........................................................................................... Articulation Agreements

A list of institutions that University of Phoenix has established articulation agreements with can be viewed at http://www.phoe- nix.edu/admissions/transfer_information/transfer-guides.html Corporate Partnerships A list of corporations with which University of Phoenix has estab- lished credit recommendation guides through corporate partner- ships can be viewed at http://www.phoenix.edu/admissions/ prior_learning_assessment/corporate-credit-recommendation- guide.html

........................................................................................... Credit Transfer

Information regarding criteria used to evaluate the transfer of cred- its earned at another institution is located at http://www.phoe- nix.edu/admissions/transfer_information/ previous_college_education.html The University Credit Transfer Policy can be viewed at http:// www.phoenix.edu/tuition_and_financial_options/policies/ credit_transfer_policy.html Reverse Transfer Agreements University of Phoenix has established reverse transfer agreements with partnering institutions. With a reverse transfer agreement in place, University of Phoenix will notify the partner transfer institution and provide academic records, including an official transcript, for students that have con- sented to the release of their records to a previously attended insti- tution that also are meeting certain credit requirements that indicate the student may be eligible to earn an associate degree from the transfer institution. The transfer institution may pursue communication with the stu- dent to discuss requirements and may award the associate degree to the student per its discretion after an official credit evaluation is conducted.

........................................................................................... Disability Services

University of Phoenix recognizes and accepts its obligations under Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) of 1990 and the ADA Amendments Act of 2008, prohibiting discrimination on the basis of a disability and requiring the University to provide reasonable accommodations to otherwise qualified disabled students in all University programs and activities. The University of Phoenix Disability Services Office provides ser- vices to students with appropriate documentation for temporary health issues or a permanent disability. Students with a temporary or permanent disability seeking disabil- ity services from the University must: (1) disclose their disability to the Disability Services Office and (2) request accommodation through the Disability Services Office. Confirmation through docu- mentation from a health care provider may be required prior to accommodations being determined and fulfilled. Obtain Information The disability services advisor is responsible for managing the accommodation process, including any negotiations regarding ser- vices, and finalizing appropriate student accommodations. Additional information and a list of disability services advisors are located at http://www.phoenix.edu/students/disability-ser- vices.html

........................................................................................... General Contact Information

Direct any questions regarding admissions, academics, financial options, facilities or general institutional issues to the following offices:

Central Administration University of Phoenix

1625 W. Fountainhead Pkwy. Mail Stop: CF-SX03

Tempe, AZ 85282-2371 800.366.9699

Online University of Phoenix

1625 W. Fountainhead Pkwy. Tempe, AZ 85282-2371

866.766.0766

Admissions and Records Service Center 4025 S. Riverpoint Pkwy.

Mail Stop: CF-A208 Phoenix, AZ 85040

800.866.3919 480.446.4600

[email protected] Campus contact information is located at http://www.phoe- nix.edu/campus-locations.html Faculty University faculty members are accomplished managers, technol- ogy leaders, professional educators, corporate executives, financial officers, human services professionals and leaders in other profes- sional areas who possess advanced degrees. Complete lists of fac- ulty for each school and college can be found under the Faculty Credentials section at www.phoenix.edu/faculty. A list of faculty at a particular location may be obtained from each local campus. To find a local campus, go to http://www.phoenix.edu/campus- locations.html Faculty profiles can be found at http://www.phoenix.edu/fac- ulty/our_faculty.html

........................................................................................... Student Borrowing

During the period of time spanning July 1, 2014, through June 30, 2015 58.8% of students enrolled received federal student loans. Loan Default Rate The University's loan default rate for Fiscal Year 2012 is 13.5 and the national average is 11.8. The University's loan default rate for Fiscal Year 2011 is 19 and the national average is 13.7. Median Borrowing The median borrowing for students from the University entering repayment is $20,026. The Federal loan payment over ten years for this amount is approximately $206 per month. Your borrowing may be different.

........................................................................................... Graduation Rates

In accordance with the Higher Education Act (HEA) of 1965, as amended, each postsecondary educational institution must publish information regarding graduation rates as defined by the National Center for Education Statistics (NCES). This graduation measure

University of Phoenix, 2016-2017

includes the cohort of full-time, first-time (FTFT) degree/certifi- cate-seeking undergraduate students and tracks their completion status at 150% of the normal time to complete all requirements of their program of study. A first-time student is defined as a student who has no prior postsecondary experience attending any institu- tion for the first time at the undergraduate level. Data are collected on the number of students entering the institu- tion as FTFT degree- and/or certificate-seeking undergraduate stu- dents in a particular cohort year. Graduation rates are disaggregated by race and ethnicity, gender and federal financial aid grant or loan funds. The graduation rates shown below repre- sent students from the 2009-2010 cohort and the percentages of those students who graduated within 150% by Aug. 31, 2015. The table below shows FTFT undergraduate students and is derived from the IPEDS graduation rate survey, although shown in aggregate rather than by degree/award type. The University is a nontraditional institution that caters to a wide variety of students, including many who have previously attended another institution of higher education, and would not be classified as first-time stu- dents. Data includes recipients of Pell Grants or subsidized loans, or neither type of aid during the 2009-2010 cohort years (Septem- ber 1 - August 31).

........................................................................................... Retention Rates

In accordance with the Higher Education Act (HEA) of 1965, as amended, each postsecondary educational institution must make available information regarding retention rates of degree- and/or certificate-seeking first-time, full-time (FTFT) undergraduate stu- dents entering the institution. Retention rate is a measure of the rate at which students persist in their educational program at an institution, expressed as a percentage. The table shown below is the percentage of FTFT undergraduate degree-seeking students

from the previous fall who were still enrolled in the next fall..

FTFT Degree- or Certificate-seeking Undergraduate Students in the 2009- 2010 Cohort

Enrolled FTFT Undergraduates

Graduated Within 150% Timeframe Allowed

Graduation Percent

Enrolled FTFT Undergraduates

Totals 130,742 21,337 16%

Male 37,691 5,027 13%

Female 93,051 16,310 18%

Nonresident Alien

1,618 431 27%

Hispanic/ Latino

7,512 1,483 20%

American Indian/Alas- kan Native

1,057 169 16%

Asian 503 136 27%

Black or Afri- can American

24,010 2,951 12%

Native Hawai- ian or Other

Pacific Islander

586 121 21%

White 40,625 9,550 24%

* Excludes 410 students who became deceased after entering the cohort, but before they graduated.

Two or more races

1,273 219 17%

Race or Ethnic- ity Unknown

53,558 6,277 12%

Pell Grant Recipients

98,457 15,568 16%

Subsidized Stafford Loan

Recipients who did not receive a Pell

Grant

13,517 3,342 25%

Students who received nei-

ther Pell Grants nor Subsidized

Stafford Loans

18,768 2,427 13%

Retention Rates for FTFT Undergraduate Students

Count of FTFT undergraduate students enrolled Fall 2014 (8/1/2014 to 10/31/2014)*

11,324

* Excludes students who became deceased after 10/31/14 and those who were enrolled in and completed a certificate program shorter than 1 year in length who would not be expected to be retained in the following year.

FTFT Degree- or Certificate-seeking Undergraduate Students in the 2009- 2010 Cohort

Enrolled FTFT Undergraduates

Graduated Within 150% Timeframe Allowed

Graduation Percent

Enrolled FTFT Undergraduates

Totals 130,742 21,337 16%

* Excludes 410 students who became deceased after entering the cohort, but before they graduated.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

........................................................................................... Student Diversity

In accordance with the Higher Education Act (HEA) of 1965, as amended, each postsecondary educational institution must make available information regarding student diversity as defined by the IPEDS. Data reported are for enrolled full-time students. Table 1 represents all enrolled students from July 1, 2014, through June 30, 2015. Of the total enrolled students, those who received Pell Grant funds during the July 1, 2014, through June 30, 2015,

timeframe are shown in Table 2.

Note: Information reported on student diversity for all enrolled students is from the IPEDS 12 Month Enrollment Survey (July 1, 2014, to June 30, 2015). Pell recipients were those students from the 12 Month Enrollment Survey who were disbursed Pell funds during the July 1, 2014, to June 30, 2015 timeframe. Types of Education in Which Graduates Enroll In accordance with the Higher Education Act (HEA) of 1965, as amended, each postsecondary educational institution must make available information regarding the types of graduate and profes- sional education in which graduates of the institution’s four-year degree programs enrolled. Approximately 11% of students who completed a bachelor ’s degree from University of Phoenix between July 1, 2014, to June 30, 2015, went on to enroll in a graduate or professional program at University of Phoenix. The most common programs students enrolled in are as follows: • Master of Business Administration • Master of Science in Psychology • Master of Business Administration with a Concentration in

Human Resource Management • Master of Science in Accountancy • Master of Health Administration The data is derived from the IPEDS Completions Survey (July 1, 2014 to June 30, 2015 data) and the IPEDS Fall Enrollment Survey (Aug. 1, 2015 to Oct. 31, 2015 data). Alumni Attending Graduate School Fifty-five percent of University of Phoenix alumni indicated they are attending, or plan to attend, graduate school. Of this 55%, 19% are currently pursuing a graduate degree at University of Phoenix.

Count of FTFT undergraduate students enrolled Fall 2014

(8/1/2014 to 10/31/2014) still enrolled in Fall 2015 (8/1/2015

to 10/31/2015)

3,918

Retention 34.6%

Table 1: All Enrolled Students by Gender and Race/Ethnicity

Total Enrolled* Percentage

Total Enrollment 368,606 100%

Male 125,244 34%

Female 243,362 66%

Nonresident Alien 5,894 1.6%

Hispanic/Latino 31,320 8.5%

American Indian or Alaskan Native

1,428 .4%

Asian 4,444 1.2%

Black/African Amer- ican

60,286 16.4%

Native Hawaiian or Other Pacific

Islander

2,364 .6%

White 90,728 24.6%

Two or more races 27,146 7.4%

Unknown 144,996 39.3%

Retention Rates for FTFT Undergraduate Students

Table 2: Pell Grant Recipients by Gender and Race/Ethnicity

Total Enrolled* Percentage

Pell Grant Recipients 154,995 100%

Male 42,021 27.1%

Female 112,974 72.9%

Nonresident Alien 1,681 1.1%

Hispanic/Latino 13,701 8.8%

American Indian or Alaskan Native

545 .4%

Asian 1,169 .8%

Black/African Amer- ican

28,278 18.2%

Native Hawaiian or Other Pacific

Islander

841 .5%

White 37,888 24.5%

Two or more races 16,144 10.4%

Unknown 54,748 35.3%

University of Phoenix, 2016-2017

Forty-three percent of University of Phoenix master program grad- uates indicated they are attending or planned to attend a doctoral- level program. Of this 43%, 10% are currently pursuing a doctoral degree at University of Phoenix. Sixty-five percent of University of Phoenix bachelor program grad- uates indicated they are attending or planned to attend a master- level program. Of this 65%, 24% are currently pursuing a master's degree at University of Phoenix. This data is derived from the 2014 Academic Alumni Question- naire distributed to alumni who graduated from September 1, 2011 to August 31, 2013. Bachelors graduate responses: 6,704, a response rate of 7.96% Masters graduate responses: 5,729, a response rate of 13.29% Working Alumni Based on responses from the Alumni Association’s 2015 survey, the following represents the types of industry in which our alumni work:

*Question #28: In what industry do you work? Bases: Respondents who are employed - 13,507 Alumni Occupations The following represents occupations of University of Phoenix alumni, based on a survey completed in 2012 between January 25 and March 2 by 31,506 respondents:

*Question #29: What is your occupation? Bases: Respondents who are employed - 13,507. Title II of Higher Education Act-Academic Year 2014-

........................................................................................... 2015

In compliance with Title II of the Higher Education Act (HEA), University of Phoenix has submitted institutional questionnaires that detail the University's program offerings, student demograph- ics and student performance in those states where the University has teacher education programs that have produced program com- pleters, also known as graduates. University of Phoenix provides professional preparation for teachers in multiple states. This is an overview of the information contained in the Institutional Report for University of Phoenix. Title II HEA Pass-Rate Information Program completers achieved the following scores for academic year 2014–2015: Arizona Professional knowledge — Elementary: 99% Professional knowledge — Secondary: 98% Professional knowledge — Early Childhood: Less than 10 candi- dates, score not provided Aggregate professional knowledge: 98.5% Aggregate content areas: 94% Special populations: 91% California California basic educational skills test (CBEST): 100% Reading instruction competence assessment (RICA) — Elementary only: 80% Aggregate content areas: 96% Other academic content areas: 100% Colorado Aggregate academic content areas: 100% Other academic content areas: 100%

University of Phoenix Alumni Employment by Industry*

Health Services 17%

Education 16%

Manufacturing 5%

Retail Trade (Non-Restaurant) 5%

Technology 5%

State and Local Government 5%

Business Services 2%

Social Services 2%

Insurance 2%

Transportation 2%

Finance/Financial Services 2%

Banking 2%

Military 2%

University of Phoenix Alumni Occupation*

Engineer/Architect (including technology) 2%

Finance/Accountant 5%

Teacher/Educator/Education Administra- tor

10%

Sales/Marketing Representative 4%

Registered Nurse/Other Nursing Profes- sional

Executive/Manager/Administrator 9%

Operations/Production 6%

Technician/Technologist 4%

Other Health Professional 4%

Protective Services (Police, Fire, Security) 3%

Admin Support, Records/Data Processor 8%

Consultant 2%

Human Resources 2%

Psychologist, Counselor, Social Worker 2%

Business Owner 3%

Other 22%

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

Special populations: Less than 10 candidates, score not provided Hawaii Aggregate basic skills: 98% Aggregate professional knowledge: Less than 10 candidates, score not provided Aggregate academic content areas: Less than 10 candidates, score not provided Indiana Aggregate basic skills: Less than 10 candidates, score not provided Aggregate academic content areas: Less than 10 candidates, score not provided Missouri Aggregate professional knowledge: 100% Nevada Aggregate basic skills: 97% Aggregate academic content areas: 100% Aggregate professional knowledge: Less than 10 candidates, score not provided Aggregate teaching special education: Less than 10 candidates, score not provided

New Mexico Aggregate basic skills: 100% Teacher competency — Elementary: 92% Teacher competency — Secondary: Less than 10 candidates, score not provided Aggregate teacher competency: 92% Aggregate academic content areas: 100% Oregon Aggregate teacher competency: Less than 10 candidates, score not provided Aggregate academic content areas: Less than 10 candidates, score not provided Aggregate basic skills: Less than 10 candidates, score not provided Texas Aggregate professional knowledge: 91% Utah Aggregate academic content areas: 100% Aggregate teaching special populations: Less than 10 candidates, score not provided

Program Information for Academic Year 2014–2015

........................................................................................... Federal Financial Aid Application Process

To begin the federal financial aid process, students must complete the Free Application for Federal Student Aid (FAFSA), available at http://www.fafsa.gov. This is the first step to determining a stu- dent's eligibility for federal financial aid. Federal financial aid will be processed after submitting an applica- tion for admission and registering for courses in an eligible degree program. Admissions and program requirements vary by state Please refer to the Academic Catalog for state- and/or program-

specific information at http://www.phoenix.edu/programs/ degree-programs/academic-catalog.html In addition to the FAFSA, the following forms may be completed during the federal financial aid process: • Federal Direct Loan Master Promissory Note (MPN) • Entrance counseling • Financial Aid Authorization form if, and only if, a student

chooses this option • University of Phoenix Loan Request form

AZ CO CA HI IN MO NM NV OR TX UT

Number of students enrolled

7,462 189 1,310 136 72 64 127 300 3 56 95

Number of students in stu- dent teaching

779 18 147 18 12 24 92 32 9 14 24

Number of supervising fac- ulty including part- and full-time

473 14 76 15 6 24 13 20 4 11 21

Student-to-faculty ratio for student teaching

2:1 1:1 2:1 1:1 2:1 1:1 7:1 2:1 2:1 1:1 1:1

Average hours per week in student teaching

40 40 40 40 40 40 40 40 40 40 40

Number of weeks of stu- dent teaching

12 15 15 13 12 12 14 13 15 12 12

Is the Teacher Education Program currently approved by the state?

Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes

Is the Teacher Education Program currently desig- nated as low performing?

No No No No No No No No No No No

University of Phoenix, 2016-2017

A student should reapply for financial aid prior to the start of each new academic year.

........................................................................................... Statement of Educational Purpose

The parent or student signing a Free Application for Federal Stu- dent Aid (FAFSA) certifies the following: (1) use federal and/or state student financial aid only to pay the cost of attending an insti- tution of higher education,* (2) is not in default on a federal stu- dent loan or has made satisfactory arrangements to repay it, (3) does not owe money back on a federal student grant or has made satisfactory arrangements to repay it, (4) will notify college if defaulting on a federal student loan, and (5) will not receive a Fed- eral Pell Grant from more than one college for the same period of time. The parent or student signing the FAFSA agrees, if asked, to pro- vide information that will verify the accuracy of the completed form. This information may include federal or state income tax forms filed or that are required to file. In addition, the parent or student certifies and understands that the Secretary of Education has the authority to verify information reported on this application with the IRS and other federal agencies. If the parent or student signs any document related to the federal student aid programs electronically using a personal identification number (PIN), user- name and password, and/or other credential, that person certifies that he or she is the person identified by the PIN, username and password, and/or other credential and has not disclosed that PIN, username and password, and/or other credential to anyone else. If the parent or student purposely gives false or misleading informa- tion, he or she may be fined up to $20,000, sent to prison or both. * Federal aid funding is available only for those credits required to complete the stu- dent's primary program of study. Federal aid funding will cease once the maximum number of credits for the primary program have been completed. Federal financial aid may not be available for additional coursework in the pursuit of a concentration or otherwise, if not included within the requirements of the primary program of study. Referrals to the Office of Inspector General University of Phoenix is required by law to make referrals to the Office of Inspector General any time there is credible information or evidence that an applicant (student) may have engaged in fraud or other criminal misconduct in connection with the application involving federal financial aid programs.

........................................................................................... Federal, State and Institutional Financial Aid Programs

Degree-seeking students who are U.S. citizens or eligible nonciti- zens enrolled in an eligible academic program can apply for federal financial aid as a means of assisting with financing their education. Certificate programs may also be eligible for federal financial aid. Depending on the program, student eligibility may be need-based, non-need-based, credit-based or dependent on other specific con- ditions. Students may also be eligible to receive funding through state grant or scholarship programs in their states where available. Stu- dents should contact a Finance Advisor at 866.766.0766 for addi- tional information on the financial aid programs available at each campus. A list of campuses is available at http://www.phoe- nix.edu/campus-locations.html General Eligibility Requirements General eligibility requirements for federal financial aid are as fol- lows: • Be a U.S. citizen or an eligible noncitizen.

• Have a valid Social Security number (with the exception of students from the Republic of the Marshall Islands, Federated States of Micronesia, or the Republic of Palau).

• Be registered with Selective Service, if you’re a male (you must register between the ages of 18 and 25).

• Be enrolled or accepted for enrollment as a regular student in an eligible degree or certificate program.*

• Be enrolled at least half-time to be eligible for Direct Loan Program funds.

• Maintain satisfactory academic progress in college or career school.

• Sign statements on the Free Application for Federal Student Aid (FAFSA) stating that: • You are not in default on a federal student loan and do not

owe money on a federal student grant and • You will use federal student aid only for educational

purposes. • Show you are qualified to obtain a college or career school

education by having a high school diploma or • Final high school transcript that shows the date a diploma

was awarded • Recognized equivalent such as a General Educational

Development (GED) certificate or other state-sanctioned test of diploma-equivalency certificate

• California High School Proficiency Examination (CHSPE) Certificate; High School Equivalency Test (HiSET); Test Assessing Secondary Completion (TASC)

• Completed homeschooling and was conferred a diploma by the state

For additional eligibility requirements, visit: http://studen- taid.ed.gov/eligibility/basic-criteria and review the Student/Par- ent Eligibility Policy in the Financial Aid Policies appendix. * Federal aid funding is available only for those credits required to complete the stu- dent's primary program of study. Federal aid funding will cease once the maximum number of credits for the primary program have been completed. Federal financial aid may not be available for additional coursework in the pursuit of a concentration or otherwise, if not included within the requirements of the primary program of study.

........................................................................................... Grant Programs

Federal Grant Programs University of Phoenix participates in the following federal grant programs: Federal Pell Grant A Federal Pell Grant, unlike a loan, does not have to be repaid. Pell Grants may be awarded to undergraduate students who have not earned a bachelor's or a professional degree. The amount of aid students can receive varies depending on their financial need, cost of attendance and other eligibility criteria. Students can receive the Federal Pell Grant for no more than 12 semesters or the equivalent: http://studentaid.ed.gov/types/ grants-scholarships/pell/calculate-eligibility For more detailed information on eligibility and how to apply for the Federal Pell Grant, visit http://studentaid.ed.gov/types/ grants-scholarships/pell For additional information on how the University calculates and awards Pell Grants please review the Federal Pell/Iraq and Afghanistan Grant Policy in the Financial Aid Policies appendix. Federal Supplemental Educational Opportunity Grant (FSEOG) The FSEOG program is for undergraduate students with excep- tional financial need. Pell Grant recipients with the lowest expected

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

family contributions (EFCs) will be considered first for an FSEOG. The FSEOG does not have to be repaid. For more detailed information on eligibility and how to apply for the FSEOG, visit http://studentaid.ed.gov/types/grants-scholar- ships/FSEOG For additional information on how the University defines its selec- tion criteria and packaging philosophy for awarding FSEOG con- sistently to all eligible students, please review the Campus-Based Programs Policy in the Financial Aid Policies appendix. Iraq and Afghanistan Service Grant (IASG) A student whose parent or guardian was a member of the U.S. Armed Forces and died as a result of service performed in Iraq or Afghanistan after Sept. 11, 2001, may be eligible to receive the Iraq and Afghanistan Service Grant. For more detailed information on eligibility and how to apply for the IASG, visit http://studentaid.ed.gov/types/grants-scholar- ships/iraq-afghanistan-service For additional information on how the University calculates and awards IASG grants please review the Federal Pell/Iraq and Afghanistan Grant Policy in the Financial Aid Policies appendix. Teacher Education Assistance for College and Higher Education (TEACH) Grant Program Effective September 22, 2016, the University no longer participates in the TEACH Grant Program The Teacher Education Assistance for College and Higher Educa- tion (TEACH) Grant Program provides grants of up to $4,000 per academic year to students who are completing or plan to complete coursework required to start a career in teaching. Students receiv- ing the grant must sign the agreement to serve and agree to teach: • In a high-need field • At an elementary school, secondary school or educational

service agency that serves low income students • At least four complete academic years within eight years after

completing the course of study the grant was received for All students in a TEACH-eligible program at the University will be sent a notification letter of their potential eligibility and instruc- tions on how to apply for the TEACH Grant. Students must have a cumulative GPA of a least 3.25, sign an Agreement to Serve (ATS) at https://teach-ats.ed.gov/ats/index.action, and complete all required counseling each year they wish to be considered for a TEACH Grant. For more detailed information on eligibility and how to apply for the TEACH Grant, visit http://studentaid.ed.gov/types/grants- scholarships/teach For additional information on the requirements the University must adhere to as well as the packaging procedures prescribed by federal financial aid regulations please review the TEACH Grant Program Policy in the Financial Aid Policies appendix. TEACH Grant-Eligible Programs The University has latitude to designate TEACH-eligible programs provided it meets criteria set forth by the U.S. Department of Education. TEACH-eligible programs are as follows:

MAED/SPE Master of Arts in Education/Special Education MAED/TED-S Master of Arts in Education/Secondary Teacher Education

MAED/TEDMM (Texas) Master of Arts in Education/Teacher Education Middle Level Mathematics

MAED/TEDMS (Texas) Master of Arts in Education/Teacher Education Middle Level Science

MAED/TEDSS (Texas) Master of Arts in Education/Teacher Education Secondary Level Science

MAED/TEDSM (Texas) Master of Arts in Education/Teacher Education Secondary Level Mathematics

State Grant Programs Students may also be eligible to receive funding through state grant or scholarship programs where available. Depending on the program, student eligibility may be need-based, non-need-based, credit-based or dependent on other specific conditions. Contact a Finance Advisor at 866.766.0766 for additional information on state grant and/or scholarship programs. A list of campuses is available at http://www.phoenix.edu/campus-locations.html The actual amount of state grants awarded to any student is contin- gent on the availability of funds. The University cannot guarantee any funding from the state grant sources listed, as the list is subject to change without notice based upon changes in state budgetary constraints, state law or regulation, and/or University participa- tion. Where work or other requirements are included in order to preclude the conversion of a scholarship or grant to a loan, the Uni- versity makes no representation or warranty as to whether a grad- uate will be able to obtain such employment or fulfill such other requirements. For information regarding the grants offered by states - how to apply, eligibility, deadlines, etc. - see the list of programs and their respective websites and phone numbers below. For additional specific eligibility information, the institution may contact you directly when determining grant eligi- bility. Please note that states sometimes change eligibility require- ments for existing grant programs or even eliminate programs for a period of time. The list below is deemed complete, but please con- firm with your state. ETV (Education Training Voucher) Program for Alabama, Arizona, Colorado, Maryland, Missouri, New York, North Carolina, Ohio and Washington D.C. http://www.fc2sprograms.org/ ARIZONA

Arizona Commission for Postsecondary Education (ACPE) 602.258.2435

https://highered.az.gov Leveraging Educational Assistance Partnership (LEAP) Grant

https://azgrants.az.gov/arizona-leveraging-educational-assis- tance-partnership-azleap

Math, Science, Special Education (MSSE) Teacher Forgiveness Loan Program

https://azgrants.az.gov/math-science-and-special-education- teacher-loan-forgiveness-program

CALIFORNIA Chafee Grant 888.224.7268

https://www.chafee.csac.ca.gov/

FLORIDA Office of Student Financial Assistance (OSFA)

888.827.2004 http://www.floridastudentfinancialaid.org/

University of Phoenix, 2016-2017

Florida Student Assistance Grant Program http://www.floridastudentfinancialaid.org/SSFAD/home/

uamain.htm

Bright Futures Scholarship Program Florida Medallion Scholars (FMS) Award

Florida Gold Seal Vocational Scholars (GSV) Award http://www.floridastudentfinancialaid.org/SSFAD/bf

Scholarship for Children or Spouses of Deceased or Disabled Veter- ans and Service Members

http://www.floridastudentfinancialaid.org/SSFAD/factsheets/ CDDV.pdf

José Martí Scholarship Challenge Grant Fund http://www.floridastudentfinancialaid.org/SSFAD/factsheets/

JoseMarti.pdf

HAWAII Kamehameha Schools Financial Aid and Scholarship Services

(FASS) 800.344.8328

http://www.ksbe.edu/finaid/

Na Ho Okama A Pauahi Imi Na Auao

http://www.ksbe.edu/finaid/

INDIANA Education and Training Voucher (ETV) Program

855.577.2388 http://www.indianaetv.org/

LOUISIANA Chafee Educational and Training Voucher (ETV) Program

800.259.5626 http://www.osfa.state.la.us/Chafee.htm

MAINE http://maine.gov/portal/education/

Gaining Early Awareness and Readiness for Undergraduate Pro- grams

866.291.0004 http://www.gearupme.org

MICHIGAN Gaining Early Awareness and Readiness for Undergraduate Pro-

grams 888.447.2687

http://www.michigan.gov/mistudentaid/0,4636,7-128- 60969_61016---,00.html

MISSOURI Education and Training Voucher (ETV) Program

800.585.7115 http://www.fc2sprograms.org/missouri/

NEW YORK Education and Training Voucher (ETV) Program

877.766.5025 http://www.fc2sprograms.org/new-york/

NORTH CAROLINA College Foundation of North Carolina (CFNC)

http://www.cfnc.org/about/info_about.jsp

Education and Training Voucher (ETV) Program 800.585.6118

http://www.fc2sprograms.org/north-carolina/

National Guard Tuition Assistance Program (TAP) 866.866.2362

http://www.cfnc.org/Gateway?command=GetProgramDe- tail&type=3&id=56

OHIO Ohio Higher ED

http://www.ohiohighered.org/

Ohio College Opportunity Grant Program Tamika Braswell

614.728.8862 https://www.ohiohighered.org/ocog

Nurse Education Assistance Loan Program Melissa Marshall

614.466.3561 https://www.ohiohighered.org/nealp

Ohio War Orphans Scholarship Amber Brady 614.752.9528

https://www.ohiohighered.org/ohio-war-orphans

Ohio Education Training Voucher (ETV) Program 855.471.1931

http://www.fc2sprograms.org/ohio/

Ohio National Guard Scholarship Program Afrika Alsup

614.336.7143 | 888.400.6484 http://ong.ohio.gov/information/education/

scholarship_index.html

OKLAHOMA Oklahoma's Promise

405.225.9239 | 800.858.1840 http://www.okhighered.org/okpromise/

OREGON Office of Student Access and Completion (OSAC)

541.687.7400 | 800.452.8807

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

http://www.oregonstudentaid.gov/about-osac.aspx

Chafee Education and Training Grant http://www.oregonstudentaid.gov/chafeeetv.aspx

PENNSYLVANIA Pennsylvania Higher Education Assistance Agency (PHEAA)

800.233.0557 http://www.pheaa.org/index.html

Pennsylvania State Grant Program 800.692.7392

http://www.pheaa.org/funding-opportunities/state-grant-pro- gram/index.shtml

Chafee Education and Training Grant Program 800.692.7392

http://www.pheaa.org/funding-opportunities/other-educa- tional-aid/chafee-program.shtml

Pennsylvania National Guard Educational Assistance Program (EAP)

800.692.7392 http://www.pheaa.org/funding-opportunities/aid-for-military-

national-guard/national-guard-eap.shtml

TENNESSEE Tennessee National Guard Scholarship Program

615.833.9100 | 888.642.8448 http://www.state.tn.us/veteran/state_benifits/

nat_guard_scholar.html

VERMONT Vermont Student Assistance Corp (VSAC)

888.307.8722 | Burlington area 654.3765 http://services.vsac.org/wps/wcm/connect/vsac/VSAC

Gaining Early Awareness and Readiness for Undergraduate Pro- grams (GEAR UP)

Vermont Incentive Grant Program http://services.vsac.org/wps/wcm/connect/vsac/VSAC/

Pay+for+College/Funding+Sources/Grants/

Institutional Grant Programs University of Phoenix is committed to providing financial assis- tance opportunities through institutional grant programs for potential and current students. Various institutional grants are offered throughout the year. For a complete list of current institu- tional grant offerings, please visit http://www.phoenix.edu/insti- tutionalgrants

........................................................................................... Scholarships

The Center for Scholarship Excellence (CSE) is a department of University of Phoenix. The CSE is committed to assisting with financial support through institutional and external scholarship programs. The CSE encourages students to borrow responsibly as they work toward their educational goals.

University of Phoenix has a comprehensive scholarship website at http://www.phoenix.edu/tuition_and_financial_options/scholar- ships.html to meet the needs of students. This website features scholarships offered by University of Phoenix, scholarship resources, tips, suggestions, articles, an external scholarship search engine and much more. Institutional Scholarships University of Phoenix offers a number of institutional scholarships, which are listed at http://www.phoenix.edu/ tuition_and_financial_options/scholarships/institutional-scholar- ships.html. The University often partners with organizations to promote scholarship programs. These scholarships are available to potential students or alumni. The CSE website, http://www.phoe- nix.edu/tuition_and_financial_options/scholarships/institu- tional-scholarships.html, is updated regularly for institutional scholarships, qualifications, and selection criteria specific to Uni- versity of Phoenix current and potential students as opportunities become available. External Scholarships Private outside entities develop and fund external scholarships, some of which are listed at http://www.phoenix.edu/ tuition_and_financial_options/scholarships/external-scholar- ships.html. External scholarships are available to the general pub- lic, which may include University of Phoenix students. Your eligibility for external scholarships depends on qualifying requirements that vary from scholarship to scholarship. The Center for Scholarship Excellence (CSE) evaluates external scholarship programs, determines applicability to the University student pop- ulations, and communicates these opportunities to students and campuses. The website is updated regularly as opportunities become available.

........................................................................................... Loans

Federal Direct Loan (DL) Program Direct Loans, from the William D. Ford Federal Direct Loan Pro- gram, are low-interest loans for eligible students to help cover the cost of higher education. Eligible students borrow directly from the U.S. Department of Education at participating schools. Direct Subsidized Loans - Direct Subsidized Loans are for stu- dents with financial need. The University will review the results of the FAFSA and determine the amount a student can borrow. The student is not charged interest while enrolled in school at least half- time. Direct Subsidized Loan Time Limitation Note: Federal regulations limit a first-time borrower's* eligibility for Direct Subsidized Loans to a period not to exceed 150% of the length of the borrower's edu- cational program. Under certain conditions, first-time borrowers who have exceeded the 150% limit may lose the interest subsidy on outstanding Direct Subsidized Loans. For more detailed informa- tion on Direct Subsidized Loan Time Limitation, visit https://stu- dentloans.gov/myDirectLoan/ directSubsidizedLoanTimeLimitation.action. *Generally, a first-time borrower is one who did not have an outstanding balance of principal or interest on a Direct Loan or on an FFEL Program Loan on July 1, 2013. Direct Unsubsidized Loans - Direct Unsubsidized Loans are avail- able to students with and without financial need. Like subsidized loans, the University will review the results of the FAFSA to deter- mine the amount a student can borrow. Interest accrues (accumu- lates) on an unsubsidized loan, even while the student is in school, beginning on the date the loan is initially disbursed. The student

University of Phoenix, 2016-2017

can pay the interest, or can allow it to accrue and be capitalized (that is, added to the principal amount of the loan). If a student chooses not to pay the interest as it accrues, this will increase the total amount to be repaid because the student will be charged interest on a higher principal amount. Terms and Conditions - Students who receive a Direct Loan are subject to the terms and conditions disclosed on the Federal Direct Loan Master Promissory Note (MPN), https://studentloans.gov/ myDirectLoan/downloadPDF.action?fileName=Sub-Unsub-MPN, and the Direct Loan Disclosure Statement. Borrower's Rights and Responsibilities - Students receiving fed- eral financial aid have varying rights and responsibilities in accor- dance with the Borrower's Rights and Responsibilities Statement, http://www2.ed.gov/offices/OSFAP/DirectLoan/dlrights.pdf, attached to the Master Promissory Note (MPN). For more detailed information on eligibility and how to apply for the Federal Direct Loan Program, visit https://www.studen- taid.ed.gov/types/loans/subsidized-unsubsidized For additional information on the application process for obtaining a Federal Direct Loan (DL), the applicable period of time for receiv- ing a DL, and the maximum annual and aggregate amounts of DL a borrower may receive, please review the Direct Loan Policy in the Financial Aid Policies appendix. Federal Direct PLUS Loan for Parent(s) Parents of dependent students may apply for a Direct PLUS Loan to help pay their child's education expenses as long as certain eligi- bility requirements are met. Direct PLUS Loan eligibility is depen- dent upon the applicant's credit history. If it is determined that the applicant has adverse credit history, the applicant will have the option to appeal the credit decision or pursue an endorser. If a par- ent is unable to secure a Direct PLUS Loan, the dependent student may be eligible for additional unsubsidized loans. Terms and Conditions - Students whose parent(s) receive a PLUS Loan are subject to the terms and conditions disclosed on the Fed- eral Direct PLUS Loan Application and Master Promissory Note (MPN) at https://studentloans.gov/myDirectLoan/download- PDF.action?fileName=FDPL-MPN Borrower's Rights and Responsibilities - Parents receiving federal financial aid have varying rights and responsibilities in accordance with the Borrower's Rights and Responsibilities Statement, http:// www2.ed.gov/offices/OSFAP/DirectLoan/plusrights.pdf, attached to the Master Promissory Note (MPN). For more detailed information on eligibility and how to apply for Direct Parent PLUS Loans, visit http://www.studentaid.ed.gov/ types/loans/plus For additional information on the application process for obtaining a Federal Direct Loan (DL), the applicable period of time for receiv- ing a DL, and the maximum annual and aggregate amounts of DL a borrower may receive, please review the Direct Loan Policy in the Financial Aid Policies appendix. Federal Direct PLUS Loan for Graduate and Professional Degree Students Graduate and professional degree students can borrow a Direct PLUS Loan to help cover education expenses at a fixed interest rate. Direct PLUS Loan eligibility is dependent upon the appli- cant's credit history. If it is determined that the applicant has adverse credit history, the applicant will have the option to appeal the credit decision or to obtain an endorser. Award Amount - Students are eligible to receive a Graduate PLUS Loan award up to their academic year cost of attendance (COA)

minus any other financial assistance received. Terms and Conditions - Students who receive a PLUS Loan for Graduate and Professional programs are subject to the terms and conditions disclosed on the Federal Direct PLUS Loan Application and Master Promissory Note (MPN) at https://studentloans.gov/ myDirectLoan/downloadPDF.action?fileName=FDPL-MPN Borrower's Rights and Responsibilities - Students receiving fed- eral financial aid have varying rights and responsibilities in accor- dance with the Borrower's Rights and Responsibilities Statement, http://www2.ed.gov/offices/OSFAP/DirectLoan/plus- rights.pdf, attached to the Master Promissory Note (MPN) for Direct PLUS Loans. For more detailed information on eligibility and how to apply for the Direct PLUS Loan for Graduate and Professional students, visit http://studentaid.ed.gov/types/loans/plus For information regarding Federal Student Loan Interest Rates, including Direct PLUS Loans, please visit http://studen- taid.ed.gov/types/loans/interest-rates For additional information on the application process for obtaining a Federal Direct Loan (DL), the applicable period of time for receiv- ing a DL, and the maximum annual and aggregate amounts of DL a borrower may receive, please review the Direct Loan Policy in the Financial Aid Policies appendix.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

Federal Direct Subsidized and Unsubsidized Annual Loan Limits Federal Direct Subsidized and Unsubsidized Annual and Aggre- gate Loan Limits are as follows:

* Graduate and professional students are not eligible to receive Direct Subsidized Loans for loan periods beginning on or after July 1, 2012. A student whose parent cannot obtain a PLUS Loan is allowed to borrow additional unsubsidized federal Direct amounts. Student dependency status will be determined based on answers to ques- tions on the FAFSA. Federal Education Loan Interest Rates and Origination Fees For information regarding Federal Student Loan Interest Rates and Origination Fees, please visit http://studentaid.ed.gov/types/ loans/interest-rates

Interest Rate Cap for Military Members During military service, students who qualify under the Service- members Civil Relief Act may be eligible for 6% interest rate cap on the loans obtained before entering military service. Qualifying stu- dents must contact their loan servicer to request this benefit. In addition, no interest is charged (for a period of no more than 60 months) on Direct Loans first disbursed on or after Oct. 1, 2008, while a borrower is serving on active duty or performing qualify- ing National Guard duty during a war, other military operation or national emergency, and serving in an area of hostilities qualifying for special pay. Qualifying students should contact their loan ser- vicer for eligibility details and to request this benefit. Prior Federal Loans and Financial Aid History Federal financial aid borrowers can check the interest rate, servicer information and other financial aid history via the National Stu- dent Loan Data System (NSLDS) at http://www.nslds.ed.gov/ Private Student Loans Understand your rights and responsibilities when considering pri- vate loan options. Clear and accurate information can help you make informed choices, so you borrow only what you need and can reasonably repay. The University encourages that all federal and state financial aid options are exhausted before private loans be considered. Private loans are made through third-party lenders and other financial institutions and are subject to a credit review and individual lender terms and conditions. Private loans are not subsidized or guaran- teed by the federal government. For more information on the dif- ference between federal and private loans, please visit http://www.consumerfinance.gov/paying-for-college/choose-a- student-loan/ Private student loans may be available to both students and par- ents who are not eligible for federal financial aid or who need assis- tance beyond their financial aid eligibility. The lender determines eligibility, and amounts are limited to the cost of attendance minus other aid, including discounts and any other resources received. Students may choose to use any eligible lender that offers private loans. The University does not maintain a list of lenders that offer private loans, nor will it endorse a particular lender. Students who need a focused resource to assist in finding a private loan may choose to use the list of private loan options developed by FinAid at http://www.finaid.org/loans/privatestudentloans.phtml For additional information, please review the Private Loans Policy in the Financial Aid Policies appendix.

........................................................................................... Financial Aid Awarding

For students who have completed all required financial aid materi- als, the University will evaluate student eligibility for federal, state and institutional aid programs. If a student is eligible, Student Financial Services - Operations cal- culates an estimated financial aid award and provides notification to the student. The notification includes eligibility information for each financial aid program awarded, as well as the amount and anticipated disbursement dates. This notification may be elec- tronic. Generally, financial aid awards are divided into two pay- ment periods. Payment periods are based on individual course schedules and follow academic year requirements. Federal Pell Grant eligibility for an undergraduate student is esti- mated before originating a Direct Subsidized or Unsubsidized

Grade Level

Dependent Undergraduate Student

Independent Undergraduate Student

Graduate/ Professional Student

1 Freshman

$5,500 - No more than $3,500 of this amount can be subsidized loan

$9,500 - No more than $3,500 of this amount can be subsidized loan

$20,500 Unsubsidized Loan only.* The aggregate amounts for graduate stu- dents include loans for undergradu- ate study.

2 Sophomore

$6,500 - No more than $4,500 of this amount can be subsidized loan

$10,500 - No more than $4,500 of this amount can be subsidized loan

3 & 4 Junior and Senior

$7,500 - No more than $5,500 of this amount can be subsidized loan

$12,500 - No more than $5,500 of this amount can be subsidized loan

Maximum total loan debt (aggregate loan limits)

$31,000 -No more than $23,000 of this amount may be in subsidized loans.

$57,500 -No more than $23,000 of this amount may be in subsidized loans

$138,500 -No more than $65,500 of this amount may be in subsidized loans. The aggregate amounts for graduate stu- dents include loans for undergradu- ate study.

Undergraduate certificate programs — Loan limits are based on the length of the program. For certificates that are less than an academic year, the $9,500 loan limits would be prorated by the lesser fraction of the weeks or credits in the program, divided by the University academic year definition of weeks or credits. Students in undergraduate certificate programs that are greater than an academic year cannot borrow more than the Grade Level 1 loan limits for each academic year. Final academic years less than 24 credits (graduating students in undergraduate degree or certificate programs that are greater than an academic year): Loan limits will be prorated based on the number of credits in the final academic year divided by 24. Please note students may also receive less funding if they receive other financial aid used to cover a portion of cost of attendance.

University of Phoenix, 2016-2017

Loan. In addition, a Direct Unsubsidized Loan is not originated without first determining the eligibility for a Direct Subsidized Loan. However, if the amount of the Direct Subsidized Loan is $200 or less and the amount can be included as part of a Direct Unsubsi- dized Loan, the University is not required to originate a separate Subsidized Loan. For a dependent student, the University may originate and dis- burse Parent PLUS funds without determining Federal Pell Grant and Direct Subsidized Loan eligibility. For a graduate student, the University must determine graduate/professional maximum Direct Unsubsidized Loan eligibility before originating a Gradu- ate/Professional PLUS Loan. Federal Supplemental Educational Opportunity Grant (FSEOG) eligibility for undergraduate students is determined by the expected family contribution (EFC) for the current award year. Awards are made beginning with the lowest EFC until program funds are obligated. State grant program eligibility is determined by each state author- ity. The University is notified of student eligibility by the state authority. Institutional grant and scholarship eligibility determination will vary. Schedule Requirements The University defines its academic year as follows: • Undergraduate Certificate programs are a minimum of 24

credits and 40 weeks of instructional time. • Graduate Certificate programs are a minimum of 24 credits and

48 weeks of instructional time. • Associate programs (9-week model) are a minimum of 24 credits

and 36 weeks of instructional time. • Associate programs (5-week model) are a minimum of 24 credits

and 40 weeks of instructional time. • Bachelor's programs are a minimum of 24 credits and 40 weeks

of instructional time. • Master's programs are a minimum of 24 credits and 48 weeks of

instructional time. • Doctoral programs are a minimum of 24 credits and 48 weeks of

instructional time. Note: The academic year definition may vary based on program level, version and course length. The academic year begins with the first eligible course of a degree program and ends when a student successfully completes both the credits and weeks of instructional time requirements. An academic year has no calendar time constraints and continues through peri- ods of nonattendance that are less than 180 days until both the credit and weeks requirements are met. A week of instructional time is a week (a consecutive seven-day period) in which one day of instruction occurs. Instructional time does not include periods of vacation, orientation or homework. An academic year that begins before a previous existing academic year has ended is considered an overlapping academic year. Students who overlap courses or take courses concurrently may be required to complete additional credits to meet the number of weeks of instructional time required to complete the academic year. The academic policy of the University prohibits a student from tak- ing more than two courses concurrently without written approval from the Campus Director of Academic Affairs.

........................................................................................... Verification

A federal financial aid student may be chosen to participate in the verification process by the U.S. Department of Education Central Processing System. The Central Processing System prints an aster- isk next to the expected family contribution (EFC) on the Student Aid Report (SAR) or SAR Acknowledgement to identify the stu- dent has been selected for verification. The purpose of verification is to maintain the integrity of federal financial aid programs by verifying the information provided by students and parents on financial aid applications. If a student is selected for verification, the University will request the student provide all applicable documentation, which may include, but is not limited to, the following: • IRS-issued federal tax return transcript(s) • IRS W-2 form for each source of employment income • Verification worksheet • Verification of household member(s) receiving Supplemental

Nutrition Assistance • Program (SNAP) benefits • Verification of child support paid • Verification of untaxed income • Documentation of high school completion • Government-issued photo identification

• To comply with 18 USC § 701, the University is unable to make or accept photo copies of military identification cards. Copies of military identification cards will not be accepted.

• Statement of Educational Purpose Additional documents may be required by the University to com- plete the verification process. A student will receive written notification from the University of verification requirements, required documentation and the time- lines for completion of the process. The student must return any requested verification documents within 30 days of receiving written notification from the Univer- sity. If verification documents are not received within this time- frame, the University will cease processing his or her financial aid request. Applicants selected for verification must complete the process by the federally published deadline, Sept. 23, 2017, or 120 days after the last day of the student's enrollment, whichever is earlier. For additional information on the different verification groups and types of documents acceptable to complete the verification process, please review the Verification Policy of Financial Aid Policies appendix.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

Overview The Cost of Attendance Policy addresses the cost of attendance (COA) established for use in calculating a student's amount of federal finan- cial aid eligibility and awarding financial aid for a specific period of enrollment. The University uses the same COA when awarding Pell and Direct Loans unless the student is a Pell or Iraq Afghanistan Service Grant (IASG) only student. If the student is only receiving Pell or IASG, the Pell COA is used for awarding purposes. The COA consists of various components to determine eligibility for a period of enroll- ment. The University reviews and, if necessary, updates each COA component annually, referencing the Consumer Expenditure Survey from the Bureau of Labor and Statistics website and reviewing actual institutional data. Amounts used in this year's cost of attendance

(COA) are as follows:

College of Education

Cost of Attendance Components

Undergraduate Certificate**

Associate 9 Week

Associate 5 Week

Bachelor’s Degree

Graduate Certificate***

Master’s Degree

Tuition $7,470.00 $9,600.00 $9,600.00 $9,816.00 $11,832.00 $12,840.00

rEsource Fees $ 846.00 $1,128.00 $1,128.00 $1,128.00 $1,320.00 $1,320.00

Living Expense and Loan Fees* $7,960.00 $8,964.00 $9,950.00 $9,980.00 $11,988.00 $12,000.00

Annual COA $16,276.00 $19,692.00 $20,678.00 $20,924.00 $25,140.00 $26,160.00

*Housing expense for Military Basic Allowance for Housing (BAH) is reduced by 72.5%. Living expenses include allowances for room and board, internet and education, transportation, and miscellaneous educational expenses. **The figures provided for undergraduate certificate programs are illustrative and based on 18 credits. ***The figures provided for graduate certificate programs are illustrative and based on 24 credits.

College of Health Sciences and Nursing

Cost of Attendance Components

Undergraduate Certificate**

Associate 9 Week

Associate 5 Week

Bachelor’s Degree

Graduate Certificate***

Master’s Degree

Tuition $10,056.00 $9,720.00 $9,720.00 $11,904.00 $14,280.00 $15,600.00

rEsource Fees $ 1,128.00 $1,128.00 $1,128.00 $1,128.00 $ 1,320.00 $ 1,320.00

Living Expense and Loan Fees* $ 9,940.00 $8,964.00 $9,950.00 $9,980.00 $11,988.00 $12,000.00

Annual COA $21,124.00 $19,812.00 $20,798.00 $23,012.00 $27,588.00 $28,920.00

*Housing expense for Military Basic Allowance for Housing (BAH) is reduced by 72.5%. Living expenses include allowances for room and board, internet and education, transportation, and miscellaneous educational expenses. **The figures provided for certificate programs are illustrative and based on 24 credits.

College of Humanities and Sciences

Cost of Attendance Components Undergraduate Certificate**

Associate 9 Week

Associate 5 Week

Bachelor’s Degree

Tuition $10,056.00 $8,976.00 $8,976.00 $10,728.00

rEsource Fees $ 846.00 $1,128.00 $1,128.00 $1,128.00

Living Expense and Loan Fees* $ 7,960.00 $8,964.00 $9,950.00 $9,980.00

Annual COA $19,462.00 $19,068.00 $20,054.00 $21,836.00

*Housing expense for Military Basic Allowance for Housing (BAH) is reduced by 72.5%. Living expenses include allowances for room and board, internet and education, transportation, and miscellaneous educational expenses. **The figures provided for certificate programs are illustrative and based on 18 credits.

College of Information Systems and Technology

Cost of Attendance Components

Undergraduate Certificate**

Associate 9 Week

Associate 5 Week

Bachelor’s Degree

Graduate Certificate***

Master’s Degree

Tuition $8,208.00 $9,696.00 $9,696.00 $11,880.00 $13,230.00 $17,616.00

rEsource Fees $ 846.00 $1,128.00 $1,128.00 $1,128.00 $ 990.00 $ 1,320.00

Living Expense and Loan Fees* $ 7,960.00 $8,964.00 $9,950.00 $9,980.00 $ 9,018.00 $12,000.00

Annual COA $17,014.00 $19,788.00 $20,774.00 $22,988.00 $23,238.00 $30,936.00

University of Phoenix, 2016-2017

For detailed information regarding actual tuition fees for programs and locations, contact a Finance Advisor or visit the tuition and fees calculator web page at http://www.phoenix.edu/ tuition_and_financial_options/tuition_and_fees.html

Policy The University’s COA is made up of the following components: • Tuition • Books and Supplies (Electronic Course Materials and Books-

rEsource fees)

*Housing expense for Military Basic Allowance for Housing (BAH) is reduced by 72.5%. Living expenses include allowances for room and board, internet and education, transportation, and miscellaneous educational expenses. **The figures provided for certificate programs are illustrative and based on 24 credits.

College of Security and Criminal Justice

Cost of Attendance Components Undergraduate Certificate**

Associate 9 Week

Associate 5 Week

Bachelor’s Degree

Master’s Degree

Tuition $10,980.00 $9,624.00 $9,624.00 $11,352.00 $15,576.00

rEsource Fees $ 846.00 $1,128.00 $1,128.00 $1,128.00 $ 1,320.00

Living Expense and Loan Fees* $ 7,960.00 $8,964.00 $9,950.00 $9,980.00 $12,000.00

Annual COA $19,786.00 $19,716.00 $20,702.00 $22,460.00 $28,896.00

*Housing expense for Military Basic Allowance for Housing (BAH) is reduced by 72.5%. Living expenses include allowances for room and board, internet and education, transportation, and miscellaneous educational expenses. **The figures provided for certificate programs are illustrative and based on 18 credits.

College of Social Sciences

Cost of Attendance Components

Undergraduate Certificate**

Associate 9 Week

Associate 5 Week

Bachelor’s Degree

Graduate Certificate***

Master’s Degree

Tuition $13,752.00 $9,672.00 $9,672.00 $11,592.00 $13,320.00 $16,056.00

rEsource Fees $ 1,128.00 $1,128.00 $1,128.00 $1,128.00 $ 990.00 $ 1,320.00

Living Expense and Loan Fees* $ 9,940.00 $8,964.00 $9,950.00 $9,980.00 $ 9,018.00 $12,000.00

Annual COA $24,820.00 $19,764.00 $20,750.00 $22,700.00 $23,328.00 $29,376.00

*Housing expense for Military Basic Allowance for Housing (BAH) is reduced by 72.5%. Living expenses include allowances for room and board, internet and education, transportation, and miscellaneous educational expenses. **The figures provided for undergraduate certificate programs are illustrative and based on 24 credits. **The figures provided for graduate certificate programs are illustrative and based on 18 credits.

School of Advanced Studies

Cost of Attendance Components Doctoral Degree

Tuition $19,320.00

rEsource Fees $ 1,392.00

Living Expense and Loan Fees* $ 11,988.00

Annual COA $32,700.00

School of Business

Cost of Attendance Components

Undergraduate Certificate**

Associate 9 Week

Associate 5 Week

Bachelor’s Degree

Graduate Certificate***

Master’s Degree

Tuition $10,692.00 $9,720.00 $9,720.00 $12,144.00 $13,302.00 $17,304.00

rEsource Fees $ 846.00 $1,128.00 $1,128.00 $1,128.00 $ 990.00 $ 1,320.00

Living Expense and Loan Fees* $ 7,960.00 $8,964.00 $9,950.00 $9,980.00 $ 9,018.00 $12,000.00

Annual COA $19,498.00 $19,812.00 $20,798.00 $23,252.00 $23,310.00 $30,624.00

*Housing expense for Military Basic Allowance for Housing (BAH) is reduced by 72.5%. Living expenses include allowances for room and board, internet and education, transportation, and miscellaneous educational expenses. **The figures provided for certificate programs are illustrative and based on 24 credits.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

• rEsource fees encompass course textbooks and electronic materials, the University library, eBook collection, math labs, programming software, the Centers for Math and Writing Excellence, and Phoenix Career Guidance System™

• Living Expense • Room and Board (housing and food) • Transportation • Miscellaneous (personal care expenses)

• Loan Fees If a student is attending less than half-time, the COA is limited to the following components: • Tuition • Electronic Course Materials and Books (rEsource Fees) Tuition The tuition component for the COA is a per credit average based on credential level and college. The University documents how tuition averages are calculated and makes this information avail- able upon request. Exceptions include professional judgment deci- sions and elimination of an overaward using a student's actual tuition costs for the period of enrollment. (Refer to the Professional Judgement and Overawards & Overpayments policies for further information). If a student's period of enrollment is less than a full academic year, costs are adjusted to match the period of enroll- ment. Books and Supplies (Electronic Course Materials and Books) The books and supplies component is calculated using a standard rEsource fee based on the credential level for each enrolled course, for the period of enrollment. Living Expense The living expense component is a per month allowance calculated using data provided in the most recent Consumer Expenditure Survey. The University documents how living expense compo- nents are calculated and makes this information available upon request. Students receiving military housing assistance (Basic Allowance for Housing or BAH) will have a reduction in living expenses in the amount of the room allowance (housing). To determine the total living component for each student's COA, the University references its academic year definition for each cre- dential level to establish the number of months to be used. (Refer to the Academic Year Definition Policy for further information) • Nine months for associate's degree-seeking students (9 week

course delivery); • Ten months for associate's degree-seeking students (5 week

course delivery) • Ten months for bachelor's degree-seeking students; and • Twelve months for graduate students. • Certificate seeking students:

• College of Education • Undergraduate certificate - 8 months • Graduate certificate - 12 months

• College of Health Sciences and Nursing • Undergrad certificate-10 months • Graduate certificate-12 months

• College of Humanities and Sciences • Undergrad certificate-8 months

• College of Information Systems and Technology • Undergrad certificate-8 months • Graduate certificate-9 months

• College of Security and Criminal Justice • Undergrad certificate-8 months

• College of Social Sciences • Undergrad certificate-10 months • Graduate certificate-9 months

• School of Business • Undergrad certificate-8 months • Graduate certificate-9 months Programs Less than an Academic Year and End of Program Periods The COA for programs less than and academic year and the COA for end of programs (EOPs) is based on the credits required to com- plete the program and the weeks of instructional time, converted to months, needed to complete those credits. The months are rounded up and multiplied by the monthly living expense amount to deter- mine the living expense component of the student's COA. The COA for an EOP will not increase if a remaining period needs to be extended due to the student failing or withdrawing from a course(s) in the prorated period. Loan Fees The University calculates an average loan fee per month based on credential level. The number of months used to determine the liv- ing expense component (see above) is also the number of months used to determine the total loan fee component in the student's COA. The University documents how the loan fee component is calculated and makes this information available upon request. Incarcerated Students The COA for incarcerated students is limited to tuition, course material fees, and books and supplies, if required in the program of study. (Refer to the Student/Parent Eligibility Policy for further information.) Tribal Budget The University prepares a separate tribal budget for students who receive tribal funding. The tribal budget consists of actual tuition rates for the tuition component and may include a child/depen- dent care average component obtained from the National Associa- tion of Childcare Resource and Referral Agency (NACCRRA). The University averages each childcare type for weekly and hourly cost for each state. Documentation is available for review, upon request.

........................................................................................... Grade-Level Determination

Determination of grade level is an important part of calculating eli- gibility for federal and state financial aid. The University deter- mines the student's grade level by calculating the total number of credits that have been completed at the beginning of an academic year. For example, a student with 12 transfer credits at the start of his or her program at the University will be considered a grade level 1 student. After the completion of one academic year of 24 credits, the student will have a total of 36 credits completed, mak- ing the student eligible for grade level 2 loans in his or her second academic year. The following chart illustrates the number of credits required to complete each grade level.

University of Phoenix, 2016-2017

Undergraduate Grade-Level Determination

Note: A student in a two-year program cannot receive more than a grade level 2 (GL 2) annual loan limit in any given year, no matter how long it takes to complete the program. A student in an undergraduate certificate program cannot receive more than a grade level 1 (GL 1) annual loan limit in any given year, no matter how long it takes to complete the undergraduate certificate. For information on academic year definitions, please see the Academic Year Definition Policy in the Financial Aid Policies appendix.

........................................................................................... Conflicting Information

If the University has conflicting information concerning a student's eligibility or has any reason to believe a student's application infor- mation is incorrect, the University will resolve such discrepancies before disbursing student financial aid funds. If discrepancies are discovered after disbursing student financial aid funds, the Uni- versity will reconcile the conflicting information and require the student to repay any funds for which he or she was ineligible. Examples of conflicting information may include, but are not lim- ited to, the following: • Social Security numbers • Date of birth • Legal name • Discrepant tax data (including whether or not the student/

parent was required to file a tax return) • Household size or marital status • Citizenship status

........................................................................................... Other Resources

Students are required to disclose financial assistance that will be paid by a third party on their behalf. When a portion of a student's cost of attendance is waived or paid by another source, other than federal financial aid, this is considered other resources. Examples of other resources include, but are not limited to, the following: • External grants and scholarships • University grants and scholarships • Tuition assistance • Military tuition benefits • University tuition discounts and waivers • University administration tuition and/or student account

adjustments • Income from insurance programs that pay for the student's

education • Private loans • Private and state grants • Tribal aid • Other financial assistance paid directly to the University

Note: Adjustments to tuition due to an approved leave of absence, early payment discounts and cash payments made by the student will not count as other resources. A student must have financial need to receive all federal financial aid funds except for Direct Unsubsidized and PLUS Loans under the Direct Loans program. As such, a student's expected family contribution and other resources will be subtracted from the cost of attendance when determining eligibility for federal financial aid (Title IV). All awards, including need and non-need-based aid, cannot exceed a student's annual cost of attendance. If the University receives additional other resources that cause the student to exceed the cost of attendance, it will adjust the awards appropriately to eliminate the overaward. This may include reducing future disbursements for a second or subsequent payment period or returning awards to the funding source. Funds will be returned in the order most beneficial to the student.

........................................................................................... Satisfactory Academic Progress

Information regarding University academic progress standards for individual programs and information regarding the University's Program and Cumulative Grade Point Average policy may be found under the Academic Policies section of the appropriate Uni- versity Academic Catalog at http://www.phoenix.edu/pro- grams/degree-programs/academic-catalog.html Satisfactory Academic Progress (SAP) for DVA Education Benefits To receive Department of Veterans Affairs (DVA) education bene- fits, a student must maintain satisfactory academic progress (SAP) and conduct accordingly, benefits will be terminated for individu- als who are disqualified, suspended or expelled from the Univer- sity. Academic Probation Academic probation (AP) shall occur when a grade point average (GPA) falls below acceptable levels for the program. Probation lasts for a period of four consecutive program-applicable courses. Con- current enrollment is prohibited during the four-course AP sequence. Associate degree students enrolled online should continue tradi- tional block scheduling format with concurrent enrollment in two courses (excluding AACR and AAPF). In graduate programs, the four-course sequence excludes any undergraduate prerequisite courses. Financial aid students will continue to receive funds during the probationary period. Veteran students will continue to receive DVA education benefits during the probation period. The veteran will be informed of the probation, and a notation to the student DVA file will be recorded when the probationary period commenced. Academic Disqualification Academic disqualification (AD) will result if a student fails to clear an academic probation status within four courses from the onset of probation. Veteran students will not be eligible for DVA educa- tional benefits after disqualification. The DVA and student will be notified of the disqualification. To reapply, a formal application for admission must be submitted in accordance with University admission procedures. In addition, applicants should explain the reasons for the scholastic deficiencies; the manner in which the intervening time has been spent; and why they should be

Grade Level Credits Applied in Primary Program (Includes Transfer Credit)

GL 1 (freshman) 0-24

GL 2 (sophomore) 24-48

GL 3 (junior) 49-72

GL 4 (senior) 73+

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

given favorable consideration for readmission. The readmission file will be reviewed by the Student Appeals Cen- ter and a decision reached regarding readmission. If approved, the student would be required to complete all program requirements in effect at the time of readmission. An application for DVA educa- tion benefits will also be necessary to re-establish benefits with University of Phoenix. If readmission to the University is approved, please contact your Academic Advisor to determine if your chosen program remains eligible for DVA education benefits. Federal Financial Aid Satisfactory Academic Progress Policy Overview The University's Federal Financial Aid Satisfactory Academic Progress (SAP) policy determines whether an otherwise eligible student is meeting SAP in an educational program and may receive financial aid under the Title IV HEA programs. This federal finan- cial aid SAP policy does not supersede the institution's academic SAP policy. Policy Students must maintain SAP throughout the duration of their aca- demic program to remain eligible for federal financial aid. SAP is assessed by qualitative and quantitative measures and is evaluated at the end of each completed payment period in the student's aca- demic program. Qualitative Measure GRADE POINT AVERAGE Undergraduate students must have a cumulative program grade point average (GPA) of 2.0 at the end of each completed payment period, unless otherwise defined by academic policy. Graduate stu- dents must have a program GPA of 3.0 at the end of each com- pleted payment period. A student's cumulative program GPA is calculated using only those grades earned at the University for the current program of study. The program GPA is computed by adding the program applicable cumulative grade quality points earned (calculated by multiplying the credit hours and the weight of the grade earned in the course) and dividing it by the program applicable cumulative total number of credit hours completed. Courses from which the student withdraws are not included in the program GPA calculation for the qualitative measurement. Qualitative Exclusions The following are excluded from the qualitative computation: • Waivers • National Testing Programs • Courses with the following grades:

• IN PROGRESS EXTENSION (IX)* (provided there is no formal grade)

• AUDIT (AU) • Incomplete (I) • In Progress (IP) • No grade awarded (QC)** • Passing (P) • Withdrawal (W) • Withdrawal/Failing (WF) • Waived with Credit (WC) • No Credit (NC)

• Orientations with the following completion statuses: • Orientation Complete (OC) • Orientation Not Complete (ON)

• Orientation Extension (OX) • Assessed Credits *The IX grade is only given to eligible students who require special accommodations (Americans with Disabilities Act) and provides additional time to complete a course. Faculty may select a completion date ranging from 5 to 15 weeks. The IX grade will default to an F grade when the course exceeds the completion date. **QC grade (effective for classes in progress 9/9/2006): No grade was issued. No credits awarded. A QC is awarded in the following instances: • This grade may be used for zero-credit courses once the attendance requirement

has been satisfied. • A QC grade may automatically post for certain doctoral and counseling courses

when the IP period expires and • no formal grade has been submitted. • A QC grade is not calculated into the GPA. • This grade allows students to repeat a course (doctoral dissertations, etc.)

without penalizing their GPA. • The QC grade is available using a drop-down menu on eCampus. Quantitative Measure Each academic program has a published standard credit load for completion. Pace of completion is automatically evaluated for all periods of attendance at the University, including periods the stu- dent did not receive federal financial aid. MAXIMUM TIMEFRAME The maximum timeframe to complete the program cannot exceed 150% of the published length of the program measured in credit hours attempted for undergraduate and graduate students. Prog- ress is evaluated cumulatively at the completion of each payment period for a student’s primary program of study to ensure comple- tion of the program within the 150% maximum timeframe. If a student cannot complete the program of study within the max- imum timeframe (as determined at the end of the payment period), the student will be placed on financial aid disqualification (FD) sta- tus without the ability to appeal. PACE OF COMPLETION The quantitative measure for the pace of completion is calculated using the following formula:

At the end of each payment period, the student's pace of comple- tion is evaluated. Students must earn at least 67% of the credit hours attempted toward completion of the primary program of study. Credit hours taken at other institutions and accepted toward a student's primary program of study at the University are included in both attempted and completed credit hours when mea- suring pace of completion. Courses from which the student withdraws are counted as attempted credit hours when calculating the quantitative measure- ment or program pace. INCLUDED IN PACE OF COMPLETION The following are included as attempted in the pace of completion calculation: • Courses that are waived with credit (WC) • Assessed Credits • Withdrawal (W) • Withdrawal/Failing (WF) • Courses completed with the following grades: A, B, C, D and F

(+/-) • In Progress (IP)

Cumulative number of credit hours the student successfully completed

Cumulative number of credit hours the student attempted

University of Phoenix, 2016-2017

• Incompletes (I, IX and IF) • No grade awarded (QC) EVALUATION The University evaluates SAP for the student's primary program of study, based on a completed payment period (generally, at least 12 credit hours). As a result of the evaluation, a student is assigned a federal SAP status. FINANCIAL AID WARNING Undergraduate students with less than a cumulative 2.0 GPA, or the minimum as stated in policy, and graduate students with less than a 3.0 OR who do not earn 67% of their attempted credits (cumulatively) at the end of a completed payment period, are auto- matically placed on financial aid warning (FW) status. The Univer- sity can disburse federal financial aid funds to students on FW status for one payment period. FINANCIAL AID DISQUALIFICATION If a student on FW status does not meet SAP at the end of the sub- sequent completed payment period, the student is not eligible for additional federal financial aid and will be placed on an FD status. Students who are placed on an FD status are ineligible for federal financial aid. FINANCIAL AID PROBATION Students who are granted an appeal will be placed on financial aid probation (FP) status and will have their financial aid eligibility reinstated based on the appeal. The University can disburse federal financial aid funds to students on FP status for one probationary payment period, provided all other eligibility requirements are met. The student must meet the University's SAP standards to maintain federal financial aid eligibility. STUDENT NOTIFICATION The University will notify students at any point during their enroll- ment if they are placed on or taken off the FW, FP, FD or Regular Student (RG) statuses, as these affect student eligibility to receive federal financial aid. STUDENT FINANCIAL AID APPEALS Students placed on FD status due to a violation of the qualitative and/or quantitative standards during the financial aid warning period may appeal the disqualification to regain eligibility for fed- eral financial aid. Students may do so by submitting an appeal to the Student Financial Services - Operations Professional Judgment (SFS-O PJ) Team. The SAP PJ form is located on the financial aid website. If there are unusual circumstances that should be consid- ered during the appeal process, federal financial aid reinstatement may be possible during a financial aid probation period. Approval and/or reinstatement of federal financial aid eligibility are not guaranteed. The SAP PJ team reviews all appeals on a case- by-case basis. Approval is only granted when there are significant extenuating circumstances. All decisions made by the SAP PJ team are final. The University allows a student to have a maximum of two approved appeals during their time at the University. These appeals cannot be consecutive and are only considered if unusual circumstances exist. Examples of unusual circumstances may include, but are not limited to, the following: • Death of a relative • An injury or illness of the student • Other special circumstances Students must explain in the appeals process why the nature and timing of their unusual circumstance(s) directly prohibited them from maintaining SAP, and what has changed in their situation that

would allow them to demonstrate SAP at the next evaluation. If students have more than 12 credits remaining in their program of study, they must demonstrate the ability to graduate within the maximum timeframe allowed and meet the GPA requirements. If students have 12 or less credits remaining, they must demonstrate the ability to complete the remaining credits successfully. REGAINING ELIGIBILITY AFTER PAYMENT PERIOD OF INELIGIBILITY A student who is not making SAP regains eligibility only when the student is in compliance with the University's SAP requirements. Therefore, if a student loses eligibility for federal financial aid as a result of not meeting SAP requirements, the student must pay for the ineligible payment period using non-federal financial aid funds. If the student meets all SAP criteria after the ineligible pay- ment period, the student's borrower based academic year (BBAY) will start at the beginning of the eligible payment period following the period of ineligibility. The BBAY is packaged for a full 24 credits and 30 weeks of instructional time. If the ineligible payment period is the second payment period of an academic year/loan period already established, any federal finan- cial aid awarded for the second payment period will be canceled and, if necessary, returned to the funding source. MAXIMUM TIMEFRAME If at any time during the evaluation period it is determined a stu- dent is not going to complete the program of study within the max- imum timeframe of 150% of the length of the educational program, the student becomes ineligible for federal financial aid. This deter- mination cannot be appealed. TRANSFER CREDITS-QUALITATIVE A student's program GPA is calculated using only grades earned at the University in courses that are applicable to the program. There- fore, transfer credits do not apply when calculating the student's GPA at the University. Transfer credits include credits for all courses not completed at the University that are applied toward the completion of the student's degree program. TRANSFER CREDITS-QUANTITATIVE Credits taken at other institutions and applied towards the stu- dent's program/version at the University are included in both attempted and completed hours when measuring the student's pace towards completion. PROGRAM CHANGES Students who change programs at the University are re-evaluated to determine which credits apply to the new program. If the five program change conditions are met (refer to the Program Changes Policy for further information), the student will remain in his/her original academic year. The student's SAP status is not reset and the student will continue to be evaluated for SAP at the end of each completed payment period as originally established. If the five pro- gram change conditions are NOT met, the student's SAP status will be reset with an effective date of the program change. The student's SAP status will be evaluated at the end of each completed payment period in the new academic year. If the student changes back to a program he/she was previously in, the student's SAP status will reflect the status of the original program. The University will calculate the qualitative and quantitative SAP measures based on all courses applicable to the new program. This includes those courses taken in a previous program that the stu- dent successfully completed and that apply to the new program. REPEAT COURSES Grades for prior attempts are excluded when calculating the quali-

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

tative component. However, credits from all attempts are included when assessing if the student meets the quantitative component. Although a student may successfully complete a course more than once, only the first passing grade is counted as a completion when calculating the quantitative component. Note: Repeat courses taken in a program are counted in the SAP status for that program. CONCURRENT ENROLLMENT The University evaluates SAP for the primary program based on completed weeks and credits of a payment period, regardless of whether or not the student is enrolled concurrently. All credits completed at the University applicable to the primary program will apply toward the primary program's GPA.

........................................................................................... Professional Judgment

The University may exercise discretion to accommodate special cir- cumstances, with respect to some aspects of eligibility, using pro- fessional judgment. Professional judgment allows the University to treat a student individually when the student has special circum- stances not sufficiently addressed by standard procedures. The University uses professional judgment on a case-by-case basis. Special circumstances will include conditions that differentiate an individual student from a whole class of students. The University will not accept professional judgments made for a student by another school, but will independently review the circumstances and, if appropriate, document the professional judgment decision. The decision of the University regarding professional judgment is final and cannot be appealed to the U.S. Department of Education. A student should contact a Finance Advisor if interested in submit- ting a professional judgment request. Note: The University will complete verification before exercising professional judgment for students who have been selected for ver- ification. For additional information, please refer to the Professional Judge- ment Policy in the Financial Aid Policies appendix.

........................................................................................... Determining Enrollment at the University

Active enrollment is determined by a student's continuous atten- dance at the University. A student is considered to be in continuous attendance as long as no more than 14 days exists between academ- ically related activities (ARAs). For exceptions to this 14-day requirement, please refer to Withdrawing from the University. For additional information, please see Academically Related Activities below. Students may have one of the following active enrollment statuses based upon the academic workload for his or her program: Active Full-Time: The student's required academic workload for his or her program is at least 6 credits for an academic year, the student is actively attending class and the student's official last date of attendance based on ARAs does not exceed 14 days. Institu- tionally Scheduled Breaks and In Progress Grade Extensions (IX) grades are excluded from the 14 day out of attendance calculation. Active Less Than Half Time: The student's required academic workload for his or her program amounts to less than the 6 credits for an academic year, as determined by the institution. In addition, the student is actively attending class and student's official last date of attendance based on ARAs does not exceed 14 days. Institu- tionally Scheduled Breaks and In Progress Grade Extensions (IX) grades are excluded from the 14 day out of attendance calculation. Academically Related Activities Academically Related Activities (ARAs) are used to determine a student's official last date of attendance and corresponding enroll-

ment status at the University. ARAs are also used to determine the effective date of active and withdrawn enrollment statuses. The fol- lowing activities that occur on or after the course start date and on or before the course end date will be considered academically related activities by the University: • Discussion Posts in a course (online, Directed Study, and online

weeks of FlexNet) • Assignment submissions posted via the online classroom • Quiz/Exam submissions recorded by the system via the online

classroom • Learning Team Acknowledgements via the online classroom • Physical Attendance verified by a signed attendance roster (local

campus courses only) Courses offered in Blackboard: • Discussion posts in a course (Blackboard “Messages” do not

count towards course attendance) • Assignment submissions posted via the online classroom • Quiz/Exam submissions recorded by the system via the online

classroom • Physical Attendance verified by a signed attendance roster (local

campus courses only) ARAs will not generate for activities in Audited (AU) courses. Blackboard "Messages" do not count towards course attendance. Institutionally Scheduled Break The University's winter institutionally scheduled break for the 2016/2017 award year is Dec. 23, 2016 - Jan. 1, 2017. For students attending local campuses only, the University's Thanksgiving institutionally scheduled break for the 2016/2017 award year is November 23, 2016-November 27, 2016. For students attending the Louisiana campus only, there will also be an institutionally scheduled break for Mardi Gras from Feb. 24, 2017- Feb. 28, 2017.

........................................................................................... Course Attendance Policy

Attendance at all scheduled class meetings is required. Students are responsible for scheduling and planning ahead for any absences that may occur during a course to the extent possible. For more information, please see Unexcused Absence Policy. Attendance is mandatory in all university courses. Students satisfy course attendance requirements through the activities listed below: • Online: Students must post at least one (1) discussion post,

assignment submission, or quiz/exam submission that is recorded by the system in the online classroom on two (2) separate days during the online week. (Blackboard “Messages” do not count towards course attendance).

• Local Campus and In Person Residency: Students must physically attend the local campus workshop meeting during the scheduled class and sign the attendance roster. • Most local campus courses meet four hours per week. • Most in person residency courses meet eight hours per day

and require daily sign-in on the attendance roster. • Directed Study: Students must post one (1) discussion post,

assignment submission, or quiz/exam submission that is recorded by the system in the online classroom during the scheduled class during the online week. (Blackboard "Messages" do not count towards course attendance).

University of Phoenix, 2016-2017

• FlexNet: Students are in attendance at the local campus workshops if they physically attend the local campus workshop meeting during the scheduled class hours and sign the attendance roster. They are in attendance during the online class weeks if they post one (1) discussion post, assignment submission, or quiz/exam submission that is recorded by the system in the online classroom on two (2) separate days during the online week. (Blackboard "Messages" do not count towards course attendance).

• Counseling Residency Courses: • Online week: Students must post at least one (1) discussion

post, assignment submission, or quiz/exam submission that is recorded by the system in the online classroom on two (2) separate days during the online week. (Blackboard "Messages" do not count towards course attendance).

• Three day residency: Attendance for the course is determined by the online week requirements. Students who do not physically attend any day during the in person residency will receive a failing grade for the course.

Unexcused Absence Policy Attendance is mandatory in all University courses; however, cir- cumstances do occasionally arise which prevent a student from attending class. The University's unexcused absence policy allows unexcused absence(s) to be granted based on the number of work- shops within a course (refer to the chart below). An unexcused absence may affect the final course grade due to the missed oppor- tunity to earn participation points. Unexcused absences will result in a Withdrawal (W) or Withdrawal/Failing (WF) grade if students

miss more than the maximum allowed absences.

Students may submit a request for an excused absence for one of the following reasons with supporting documentation: • Military deployment

• Documentation can consist of military orders. • Extreme serious illness or hospitalization of student or family

member • Family members for hospitalization or serious illness

include: mother, father, spouse, and child. • Documentation can include a note from the Doctor or release

from the hospital. The documentation does not need to contain specifics of the medical condition and/or injury, etc

• Title IX - Pregnancy and Childbirth

• A student must be excused for medically necessary absences due to pregnancy, pregnancy-related conditions or childbirth for as long as the doctor deems the absence(s) medically necessary.

• Documentation can include a note from the doctor, release from the hospital, and any other documentation that would typically be required for other medically necessary absences.

• Death of immediate family member • Immediate family members include: father, mother, spouse,

domestic partner, child, grandparent, brother, sister, aunt, uncle, father-in-law, mother-in-law, brother-in-law, and sister-in-law.

• Documentation can consist of a copy of the deceased's obituary.

• Jury Duty • Documents can consist of a copy of the jury summons.

• Other extenuating circumstances • Students may request an "E" excused absence based on

extenuating circumstances, as approved by the University. • Natural disaster, inclement weather, or emergency situations

which requires campus(es) to cancel classes.

........................................................................................... Leave of Absence

Purpose The University must have a written formal leave of absence (LOA) policy. The University and students must comply with the stated policy as well as governing regulations when requesting, approv- ing and processing LOAs. Policy This policy is applicable to all students enrolled in degree pro- grams at University of Phoenix. If a student is not actively enrolled in a program, the student is not eligible to apply for a leave of absence. Students may be approved by the University for multiple LOAs in a 12-month period. The total of all approved LOAs may not exceed 180 calendar days in the 12-month period. During an approved LOA, the student is not considered withdrawn and no Return to Title IV (R2T4) calculation is required for financial aid recipients. Required Documentation An LOA may be approved if the University determines there is a reasonable expectation the student will return. Students must fol- low the University's LOA Policy when requesting an LOA, by pro- viding (on or before the start date of the LOA) a written, signed and dated request, including the reason for the LOA, to the Finance Advisor. All requests will be forwarded to Student Financial Ser- vices - Operations (SFS-O). If unforeseen circumstances prevent a student from providing a request to the campus on or before the start of the LOA, the Uni- versity may grant the LOA if the campus has documented the rea- son and decision. The campus must collect the signed LOA request form from the student at a later date and provide it to SFS-O within a reasonable amount of time from the student's last date of atten- dance. Unforeseen circumstances may include, but are not limited to, medical and family emergencies, military, jury duty, business travel, University course cancellation and/or facility closure, and natural disasters. If a student is out of attendance due to an unforeseen circumstance and considered an unofficial withdrawal and the campus can doc- ument the reason and decision for the LOA prior to the Return of Title IV (R2T4) Calculation being performed, the student will be

Number of workshops

Allowed Absences

Absences resulting in Withdrawal (W) grade

1-4 0 1

5-9 1 2

9 (Online associ- ate)

2 3

10-59 2 3

60+ 9 10

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

placed on an approved LOA and no calculation will be required. However, if the student is an unofficial withdrawal and the cam- pus does not document the reason prior to the calculation being performed, the student will be considered an unofficial with- drawal. An LOA will NOT be approved if a student requests the LOA after 14 consecutive days of nonattendance, is in an unofficial with- drawal (UW) status and the request is not due to unforeseen cir- cumstances that occurred prior to the UW status. If a student requests an LOA start date in the future and is officially withdrawn, unofficially withdrawn, or administratively with- drawn from the University prior to the start date of the LOA, the LOA is not valid and will be negated. HEROES Act The Higher Education Relief Opportunities for Students (HEROES) Act of 2003 was created to ensure students who are receiving fed- eral financial aid are not adversely affected because of their mili- tary status, a natural disaster or a national emergency, and to minimize the administrative burden placed on such individuals. If an affected student has difficulty providing a written LOA request because of affected status, a verbal LOA request may be approved. Affected students include those who: • Are serving on active duty during a war or other military

operation, or national emergency • Are performing qualifying National Guard duty during a war or

other military operation, or national emergency • Reside or are employed in an area that is declared a disaster area

by any federal, state or local official in connection with a national emergency

The University will document the decision for granting an approved LOA to an affected student if that student has difficulty providing a written LOA request because of affected status. The documentation will include both the reason for the LOA and the reason for waiving the requirement that the LOA be requested in writing. For additional information, students should contact their Finance Advisor. Length In determining the length of the LOA, the LOA start date is the first day of the LOA, and the LOA end date is the day before the start date of the course the student is returning to at the University. The first day of the student's initial LOA is used when determining the start date for the 12-month period. If a student is granted an LOA due to unforeseen circumstances, the beginning date of the approved LOA, as recorded by the student on the LOA form, is the date the student was unable to attend class because of the unfore- seen circumstance. The course start date will cease the LOA day count; however, the University's academic system of record will use an active enroll- ment status effective date as determined by the date the student posts an academic related activity (ARA) in the course the student returns to at the University. NSLDS Enrollment Reporting will use the standard effective date for an active enrollment (i.e., course start date). A new LOA request form will be required for any addi- tional LOAs. Note: At the time of the LOA approval, the University will review the LOA dates requested by the student and may adjust those dates based on ARAs, classes scheduled, etc. Extending an LOA A student may request an LOA extension as long as the request is made before the scheduled end date. Students must follow the Uni-

versity LOA Policy when requesting the LOA extension, by pro- viding on or before the scheduled end date, a written, signed, and dated request, including the reason for the LOA extension to the Finance Advisor. All requests must be forwarded to Student Finan- cial Services - Operations (SFS-O). Institutionally Scheduled Breaks If a student submits an LOA request with a start date being the same day as the start of an institutionally scheduled break or a start date that falls within an institutionally scheduled break, the Uni- versity will update the LOA start date to the first day after the institutionally scheduled break ends. If a student's LOA is scheduled to end on or within an institution- ally scheduled break, the University will update the LOA return date to the start date of the course that is scheduled to begin after the institutionally scheduled break, as long as the student is regis- tered for a course set to begin when the institutionally scheduled break ends. If a student's LOA request completely overlaps an institutionally scheduled break, all days of the institutionally scheduled break and the LOA days will count toward the length of the LOA and apply toward the maximum of 180 days in a 12-month period. The University will not allow a student to take two consecutive LOAs separated by an institutionally scheduled break. Disbursements During an LOA The University may disburse Pell, IASG and FSEOG funds to a stu- dent on an LOA during certain times of the year. Federal financial aid funds that are part of a credit balance created before a student began an LOA may be paid to a student, since those funds were disbursed before the student went on the LOA. Completion of Coursework upon Return If a student takes an approved LOA in the middle of a course, the University must ensure no additional charges are incurred when the student returns. To ensure no additional charges are incurred, the University will issue the student an LOA Credit (LOAC). This LOAC will be applied to the course scheduled after the LOA end date. Failure to Return The University will advise the student, prior to granting the LOA, the effect that failure to return from an LOA may have on loan repayment terms, including the expiration of the student's grace period. If a student does not return from an approved LOA, the withdrawal date and beginning of the grace period will be the stu- dent's last date of attendance. If the student reenters, after withdrawing from the University, the previously approved LOA days will count toward the student's LOA maximum of 180 days in a 12-month period. Program Change During Approved LOA If upon a student's return from an approved LOA a student begins a new program, the student is not meeting the LOA requirement of returning to the program the student was enrolled in prior to tak- ing the LOA. Therefore, in these scenarios, the University will per- form a return of Title IV (R2T4) calculation to withdraw the student from his/her initial program of study. The student's last date of attendance in these scenarios will be the last academic related activity (ARA) prior to taking the approved LOA. The University's date of determination will be the Program Change Effective Date/ Program Begin Date. Once the University has withdrawn the stu- dent from the initial program, the student will be enrolled and packaged in the new program. (Refer to the Program Changes Pol- icy and Re-Entry Policy for further information)

University of Phoenix, 2016-2017

........................................................................................... Financial Aid Disbursements

Federal Funds A student is eligible to receive the first disbursement of federal financial aid when the University confirms the student is enrolled in courses for the payment period and is eligible to receive the funds. The student becomes eligible to receive a disbursement of federal financial aid for the second payment period when the stu- dent successfully completes one-half the weeks of instructional time and earns one-half the credit hours in the defined academic year (AY). Typically, the University disburses funds once the stu- dent successfully completes half the credits and weeks of instruc- tion in the current AY, which may consist of more credit hours and weeks of instruction than the defined AY. First-time, first-year undergraduate borrowers will not have the first installment of the Direct Loan disbursed until 30 calendar days after the program of study academic year begins.

For additional information on student eligibility for standard, late, and post withdrawal disbursements from the University, please refer to the Disbursements Policy in the Financial Aid Policies appendix. Federal Financial Aid Credit Balance Policy The Federal Financial Aid Credit Balance Policy addresses federal financial aid credit balances and how the University handles those credit balances when they occur on a student's account. Whenever the University credits federal financial aid funds to a student's account and those funds exceed the student's allowable charges, a federal financial aid credit balance occurs. The University will pay the excess federal financial aid funds directly to the student or par- ent as soon as possible, but no later than 14 days after the balance occurred on the student's account unless an Authorization to Hold Funds form is on file. For more information, please review the Fed- eral Financial Aid Credit Balance Policy in the Financial Aid Poli- cies appendix. Cancellation of Federal Financial Aid The student (or parent in the case of a Parent PLUS Loan) must inform the University if all or a portion of federal financial aid funds are to be canceled. Once the loan is disbursed, the University sends the student/parent a Right to Cancel letter, which includes the time given to respond should the student and/or parent bor- rower wish to cancel their loan request(s). This notification is

First Disbursement Eligibility

Second Disbursement EligibilityFederal Loans

Direct First-Time, First- Year Borrower

30 days after aca- demic year or program start date

Successfully com- pletes ½ weeks and credits in academic year or program and has posted atten- dance for the sec- ond payment period

Direct Subsequent Bor- rower, Parent PLUS, and Grad- uate/Profes- sional PLUS

7 days after the academic year start date or 7 days after date of certification if the academic year start date is in the past

Successfully com- pletes ½ weeks and credits in academic year or program and has posted atten- dance for the sec- ond payment period

Federal Grants

Pell Grant Iraq Afghanistan Servicemembers Grant (IASG)

7 days from the academic year start date or 7 days from date of certifica- tion if the aca- demic year start date is in the past

Successfully com- pletes ½ weeks and credits in academic year or program and has posted atten- dance for the sec- ond payment period

Federal Student Education Opportunity Grant (FSEOG)

7 days from the academic year start date or 7 days from date of certifica- tion if the aca- demic year start date is in the past

Teacher Educa- tion Assistance for College and Higher Education (TEACH ) Grant Program

7 days after the academic year start date or 7 days after date of certification if the academic year start date is in the past

State and Institu- tional Grants

Varies: Depen- dent on individ- ual state requirements

Private Loans Varies: Depen- dent on individ- ual state requirements

Varies: Depen- dent on individ- ual state requirements

First Disbursement Eligibility

Second Disbursement EligibilityFederal Loans

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

mailed after the loan disbursement has been credited to the stu- dent's account. Borrowers who wish to cancel all or a portion of their loan must inform the University within 30 days from the date the University sends the disbursement notification. Any requests received after the 30 days but prior to 110 days will be honored as a partial cancellation based on Title IV funds that are currently unap- plied. The University notifies the student/parent in writing of the outcome of his or her request regardless of when the cancellation request is received. State Funds A payment period is defined according to individual state require- ments. The payment period determines when funds are disbursed and the exact amount to be disbursed.

........................................................................................... Federal Financial Aid Counseling

Federal Direct Loan Entrance Counseling The University ensures loan entrance counseling is conducted using an online counseling module for students borrowing Federal Subsidized/Unsubsidized Loans or PLUS Loans for the first time. A link to the iGrad entrance counseling module is displayed within the University financial aid website. Entrance counseling generally includes the following: • An explanation of the use of a Master Promissory Note (MPN) • Importance of repayment obligation • Description of consequences of default • Sample repayment schedules • Information in reference to a borrower's rights and

responsibilities • Information on the National Student Loan Data System

(NSLDS), http://www.nslds.ed.gov/nslds_SA/ • Information on possible loss of eligibility for additional Direct

Subsidized Loans • Information on how a borrower's maximum eligibility period,

remaining eligibility period and subsidized usage period are determined

• The potential for a borrower becoming responsible for all accruing interest on Direct Subsidized Loans during in-school periods, grace periods and periods of authorized determent

• Impact of borrower responsibility for accruing interest on the borrower's total debt

• Other terms and conditions The goal of entrance counseling is to help the borrower understand what it means to borrow federal student loans. Federal Direct Loan Exit Counseling The University notifies students to complete loan exit counseling online at the U.S. Department of Education website (https://stu- dentloans.gov/myDirectLoan/index.action) within 30 days of completion of a program, withdrawal from the University or when a student ceases to be enrolled at least half-time. Exit counseling generally includes the following: • An explanation of the use of a Master Promissory Note (MPN) • Importance of repayment obligation • Description of consequences of default • Sample repayment schedules • Information in reference to a borrower's rights and

responsibilities • Information on the National Student Loan Data System

(NSLDS), http://www.nslds.ed.gov/nslds_SA/

• Information on possible loss of eligibility for additional Direct Subsidized Loans

• Information on how a borrower's maximum eligibility period, remaining eligibility period, and subsidized usage period are determined

• The potential for a borrower becoming responsible for all accruing interest on Direct Subsidized Loans during in-school periods, grace periods and periods of authorized determent

• Impact of borrower responsibility for accruing interest on the borrower's total debt

• Other terms and conditions • A letter is sent to students advising them of the exit counseling

requirement. This letter includes an attachment with all required exit information. The attachment can be found at http:/ /www.direct.ed.gov/pubs/exitcounselguide.pdf

A letter is sent to students advising them of the exit counseling requirement. This letter includes an attachment with all required exit information. The attachment can be found at http:// www.direct.ed.gov/pubs/exitcounselguide.pdf Federal Teacher Education Assistance for College and Higher Education Grant Counseling Effective September 22, 2016, the University no longer participates in the TEACH Grant Program The University ensures initial and subsequent Teacher Education Assistance for College and Higher Education (TEACH) Grant counseling is conducted online at http://www.nslds.ed.gov/ nslds_SA/ Within 30 days of learning a TEACH Grant recipient is no longer in attendance, a letter is sent to the recipient advising him or her of the exit counseling requirement. This letter includes an attachment that can be found at https://teach-ats.ed.gov/ats/images/gen/ teachExitCounselingGuide.pdf

........................................................................................... Federal Loan Repayment

Prior Federal Student Loan Deferments (Postponing Payments) A student who is registered and attending classes at the University can postpone making payments on federal student loans from pre- vious colleges by requesting a deferment from the loan holder or servicer. Return all deferment forms to a Finance Advisor, who for- wards the forms to the Registrar's Office for processing. The loan holder or servicer makes the final determination to grant a defer- ment request. Students receiving federal student loans may also obtain defer- ments for several reasons including serving in the Peace Corps, under the Domestic Volunteer Service Act and as a volunteer for a tax-exempt organization of demonstrated effectiveness in the field of community service. Receiving a deferment is not automatic; therefore, the student or parent(s) must apply for it. Borrowers must formally request a deferment through the procedures established by the holder of their loan(s). Detailed information regarding deferments may be viewed at https://studentaid.ed.gov/sa/repay-loans/deferment- forbearance Loan Payment Calculator Loan payment calculators may be used by students or potential students to calculate monthly payments under the different stu- dent loan repayment plans available. The Repayment Estimator at https://studentloans.gov/myDirectLoan/mobile/repayment/ repaymentEstimator.action allows students to estimate their pay-

University of Phoenix, 2016-2017

ment under all available repayment plans.

With the standard plan, a fixed payment amount is due each month until loans are paid in full. Monthly repayments will be at least $50, and have up to 10 years to repay. Graduated Repayment Detail - 120 months starting at a payment of $80 and a final monthly payment amount of $239. Total interest paid would be $5,832, for a total of $17,832. Extended Repayment - Only available for loan amounts greater than $30,000 Payment amounts under the Pay As You Earn, Income-Based and Income-Contingent repayment plans will be available in the Repayment Estimator after you enter tax filing status, adjusted gross income, family size and state of residence. Federal Student Loan Consolidation A Direct Loan consolidation allows a borrower to combine multi- ple federal student loans into one, which results in one bill, and one lender. It can also lower monthly payments by giving borrow- ers up to 30 years to repay their loans; however, by increasing the length of the repayment period, you will also make more pay- ments, and pay more in interest. Most federal student loans, including the following, are eligible for consolidation: • Direct Subsidized Loans • Direct Unsubsidized Loans • Subsidized Federal Stafford Loans • Unsubsidized Federal Stafford Loans • Direct PLUS Loans • PLUS Loans from the Federal Family Education Loan (FFEL)

Program • Supplemental Loans for Students (SLS) • Federal Perkins Loans • Federal Nursing Loans • Health Education Assistance Loans • Some existing consolidation loans When considering consolidation, it is important to consider the pros and cons. Consolidation could give borrowers access to alter- native repayment plans, which they did not have before, and enable them to switch from a variable interest rate loan to a fixed interest rate. Consolidation may also cause borrowers to lose bene- fits offered with the original loans such as interest rate discounts, principal rebates, or some loan cancellation benefits, which can sig- nificantly reduce the cost of repaying loans. More information regarding loan consolidation is located at http:/

/studentaid.ed.gov/repay-loans/consolidation Federal Student Loan Forgiveness, Cancellation and Discharge In certain situations, borrowers can have their federal student loans forgiven, canceled or discharged. Below is a list of the type of forgiveness, cancellation and discharges available. • Total and Permanent Disability Discharge • Death Discharge • Discharge in Bankruptcy (in rare cases) • Closed School Discharge • False Certification of Student Eligibility or Unauthorized

Payment Discharge • Unpaid Refund Discharge • Teacher Loan Forgiveness • Public Service Loan Forgiveness • Perkins Loan Cancellation and Discharge (includes Teacher

Cancellation) Detailed information on these options is available at http://stu- dentaid.ed.gov/repay-loans/forgiveness-cancellation

........................................................................................... Military Benefits

Veterans Educational Benefits Students who are entitled to Federal VA education benefits must make initial contact with a campus veterans affairs certifying offi- cial. A formal application for admission to the University should be completed before applying for Federal VA education benefits. Applications for veteran education benefits should be sent to a local campus-certifying official or their financial advisor for sub- mission to the U.S. Department of Veterans Affairs (DVA). Each University of Phoenix program segregated by instructional modality (classroom-based or distance education) requires sepa- rate State Approving Agency (SAA) approval for the training of veterans or eligible persons. A student should contact a local cam- pus for information on current approvals. Students who intend to use Federal VA educational benefits for a specific program at an institution should confirm the program is eligible for Federal VA funding on the WEAMS Institution Search website. Federal VA education benefit eligibility and payment rates vary depending on each individual's military history and the educa- tional program being pursued. Only the DVA can determine eligi- bility.. For information, a student should contact a DVA representative at 888.GI.BILL.1 (888.442.4551) or review http:// www.gibill.va.gov If the DVA determines that the student is not eligible for Federal VA education benefits or determines that the student's Certificate of Eligibility is for less than 100%, the student is responsible for paying any difference between the eligibility determination and the tuition and fees charged by the University. Students needing to withdraw from the University should provide official notification of their intent to withdraw. Withdrawing may impact Federal VA education benefits for the current course as well as the availability of Federal VA educational benefits in future courses. Please contact your Academic Advisor to discuss the impact of withdrawing from a course. Directed study courses have Defense Activity for Non-Traditional Education Support (DSST-DANTES) approval for tuition reim- bursement. For more information on this program, a student should contact the Educational Service Officer on the military base. University of Phoenix does not participate in the DVA education advanced payment program.

Sample Standard Repayment Calculator Detail

Loan Amount $12,000

Interest Rate 6.80%

Repayment Summary

Months in Repayment 120

Monthly Payment $138

Total Interest Payment $4,572

Total Loan Payment $16,572

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

More information about veterans' benefits can be reviewed at http://www.phoenix.edu/colleges_divisions/military.html Visit the Department of Veterans Affairs website, http:// www.gibill.va.gov, for additional information on educational enti- tlements. Credit for Prior Education and Training Credit for prior education or training must be evaluated and reported to the U.S. Department of Veterans Affairs (DVA) prior to the start of week 25 of enrollment. The DVA may not always pay Federal VA education benefits after week 24 if the DVA records indicate the student has a large amount of transfer credits. Please ensure all prior education transcripts and Joint Services Transcripts (JST) (Army, Navy, Marine), Coast Guard Institute tran- scripts, or DD-295 and DD-214 forms are submitted for evaluation in a timely manner. The student is responsible for ensuring all tran- scripts are submitted to the University. Academic credits earned for courses appearing on an official transcript from a regionally accredited or candidate-for-accreditation college or university will be evaluated according to University policies, and accepted subject to the approval of the University Office of Admissions and Evalua- tion. Transfer credits based on a different unit of credit than the one pre- scribed by University of Phoenix are subject to conversion before being transferred. Only the official transcript and course evalua- tions performed by the University Office of Admissions and Evalu- ation or Prior Learning Assessment Center are final. Any preliminary reviews by campus personnel are unofficial, not bind- ing and subject to change. Military Tuition Assistance To obtain federal military tuition assistance, visit your education or Navy College Office to receive college counseling and develop an education plan. From that point, a student can submit a military tuition assistance request; for more information, visit http:// www.phoenix.edu/colleges_divisions/military/military-finan- cial-options/tuition-assistance.html A student can currently receive 100% of federal tuition assistance from military service, with a $250 cap per semester hour, and a $4,500 annual limit. If a student wants to apply for military tuition assistance, that student will need to submit a completed authoriza- tion form to a Military Advisor at least two weeks before a course start date. DVA Tuition Assistance Top-Up Benefit Top-Up allows VA to pay the difference between what Tuition Assistance (TA) pays and the cost of the course. The law prohibits active duty students from receiving regular Chapter 30 benefits and TA for the same course; however, VA students, to include National Guard and Reserve service members who earned Chapter 30 benefits while on Active duty, in receipt of TA may receive the Chapter 30 Top-up benefit. Detailed information about Tuition Assistance Top-up and about applying for Top-up is available on the GI Bill® website http://www.benefits.va.gov/gibill/ tuition_assistance.asp. Readmission of Servicemembers Any student whose absence from the University is necessitated by reason of service in the uniformed services is entitled to readmis- sion if the following criteria are met:

• The student (or an appropriate officer of the Armed Forces or official of the Department of Defense) gives verbal or written notice to the University's Military Division verifying that the student's absence from the University was necessitated by service in the uniformed services.

• The cumulative length of the absence and of all previous absences from the University by reason of service in the uniformed services does not exceed five years.

Note: A student who submits an application for readmission to the University must provide documentation to establish that the stu- dent has not exceeded the specified service limitations and that the student's eligibility for readmission has not been terminated. Examples of documentation to verify that the student is still within the acceptable service limitations include the student's deployment paperwork or a letter from the commanding officer that includes the student's dates of service. Exception: The University may not delay or attempt to avoid read- mission of a student under this section by demanding documenta- tion that does not exist, or is not readily available, at the time of readmission. • The student submits verbal or written notification of intent to re-

enroll. Note: If the student's last date of attendance with the University is more than 365 days in the past, the student must complete an updated admissions application and Enrollment Agreement in accordance with the University re-entry policy. The Military Divi- sion should then submit these completed documents along with the servicemember's readmission form. The student may remain in the original program/version without appeal, provided the cumu- lative length of absence does not exceed five years and that the pro- gram has not been expired. A student's eligibility for readmission under this section by reason of such student's service in the armed services terminates upon the occurrence of any of the following events: • A separation of such person from the Armed Forces (including

the National Guard and Reserves) with a dishonorable or bad conduct discharge, or

• A dismissal of such person permitted under section 1161(a) of Title 10, USC, or

• A dropping of such person from the roles pursuant to section 1161(b) of Title 10, USC

Note: If the student does not submit a notification of intent to re- enroll within the time limits, the student is subject to the Univer- sity-established leave of absence policy and general practices. In addition to the above definition of affected servicemember, the Military Deployment Policies and Procedures will also apply to residents of the state of Iowa who meet the following criteria: • A student who is an Iowa resident and is a member of the Iowa

National Guard or reserve force of the United States who has been ordered to National Guard duty under state authority without such unit being federalized or ordered to Federal active duty, and

• to a student who is an Iowa resident and is the spouse of a member of an Iowa National Guard or reserve force of the United States who has been ordered to National Guard duty under state authority without such unit being federalized or ordered to Federal active duty, provided the member of the Iowa National Guard or reserve force of the United States has a dependent child.

Re-entry Policy for Servicemembers Opportunity Colleges

University of Phoenix, 2016-2017

(SOC) Students out for a period of more than one year, with current, active or prior military experience in the Army, Coast Guard, Marine Corps and Navy are covered under the Servicemembers Opportunity Colleges (SOC) guidelines, and therefore will be per- mitted to continue in their original program/version of study. These students are required to complete all degree requirements within the graduation deadline period. Students are granted five (5) years to complete an associate degree and seven (7) years to complete an undergraduate degree from the first date of positive attendance with the University. If the student is unable to complete his or her degree requirements within the deadline, the University is not obligated to uphold the agreement of the SOC Degree Net- work. Note: A student with a SOC agreement who changes program, major or concentration is required to update to the most current program/version offered in his or her state or jurisdiction. A new SOC agreement will be created for the student when the student is admitted to the new program/version, and the student will be given a new five (5) year (associate) or seven (7) year (undergradu- ate) timeframe in which to complete the degree.

Student Financial Responsibilities, Policies and

........................................................................................... Options

Student Financial Responsibilities The student is responsible to ensure all tuition and electronic course materials fees are paid whether in attendance or not. The student is responsible for knowing the account balance. Student account information is available on the student website. When the student is considered administratively, officially or unof- ficially withdrawn from his or her program, the University may cancel any federal financial aid in process. The student may receive a refund for or may owe payment to the University depending upon the student's account balance. Changing Finance Plans The student can change a finance plan if in compliance with the current finance plan. To change a finance plan, the student must contact a Finance Advisor and complete all necessary documents. All changes must be approved by University of Phoenix to become effective. Meeting Financial Plan Obligations Students who primarily attend a physical University of Phoenix campus are subject to finance approval by their primary campus prior to enrolling in a course. Tuition and all applicable fees for each course must be paid according to the terms and conditions outlined in the primary financial option selected on the Student Financial Agreement form. Students who do not comply with the primary financial option term will not be allowed to attend classes. Students are required to be in compliance with University financial policies before grades and transcripts will be issued or the degree awarded. A student may be administratively withdrawn for failure to make payment in a timely manner, preventing the student from attend- ing future class sessions, until the amount owed is paid in full or satisfactory payment arrangements are made. All costs of collec- tion, court costs and reasonable attorneys' fees will be added to delinquent accounts collected through third parties. University of Phoenix may obtain a current credit report as needed to support decisions to defer tuition payment or to assist in the collection of amounts owed.

Electronic Course Materials and Books Fees Electronic course materials and books for each course must be paid at the time they are ordered or in accordance with a student's stated payment option. Electronic course materials fees are nonre- fundable, unless prohibited by law. A student who drops a course will be granted access to the electronic course materials for that course without additional charge if the course is retaken within 180 days of the course's original start date. State Tax Various states require universities to collect a tax on tuition, fees, digital goods or access to digital information. The University will collect the appropriate tax on tuition, fees and electronic course materials fees charged to the student in these states. Contact a Finance Advisor for the current list of states requiring tax be col- lected. Financial Policies Multiple-Tuition Discount Policy For instances in which a student may qualify for multiple tuition discounts, the discount that provides the greatest benefit to the stu- dent will be applied to the tuition amount. General Refund Policy A tuition refund may be granted to those who qualify, based on the state refund policy. A complete list of state refund policies is located in the Academic Catalog and the Consumer Information Guide. All other fees are nonrefundable, unless prohibited by law. Payment Policies Payments are accepted on the student website (https://ecam- pus.phoenix.edu/portal/portal/public/login.aspx) by check, credit card or debit card. Finance Advisors can also process credit card or debit card payments. The student can mail a check, certified check or money order payment to the following address:

University of Phoenix P.O. Box 29887

Phoenix, AZ 85038-9887 If a credit card or a debit card is provided with a completed Autho- rization to Charge form, tuition and electronic course materials fees will be charged to that card. Automatic payments are set prior to each course upon request. The University is not responsible for fees or penalties incurred as a result of payment with a debit card or other restrictive payment cards. The student should contact his or her financial institution for account balances, daily transaction limits and other restrictions. Returned Check Fees Returned checks will result in an additional processing fee of $25, unless prohibited by law. Late Payment Fees Payments must be made in accordance to the selected finance plan. If tuition payment is not received within the terms and conditions of the selected finance plan, fees up to $25 will be assessed to the student account, unless otherwise restricted by law. Late fees are due immediately upon invoice. Notice The University may report information about student accounts to credit bureaus. Late payments, missed payments or other defaults on student accounts may be reflected in a credit report. If payment for tuition and electronic course materials fees is not received in accordance with the Student Finance Agreement, the student may be withdrawn from the program and official tran- scripts withheld.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

Financial Options Understanding and choosing the right finance plan is critical to the successful completion of the student's selected program. Univer- sity of Phoenix offers a number of finance plan options to assist the student in managing financial obligations. The student can utilize one or more of the plans listed below, depending on personal cir- cumstances. For more detailed information regarding actual tuition fees for programs and locations, visit the tuition and fees calculator web page at http://www.phoenix.edu/tuition_and_financial_options/ tuition_and_fees.html or contact a Finance Advisor with any ques- tions regarding financial options and scholarships. Cash Plan The Cash Plan requires all tuition and electronic course materials fees to be paid in full prior to the start of each course. For more information, please visit http://www.phoenix.edu/ tuition_and_financial_options/financial_options/cash-plan.html Federal Financial Aid Plan The Federal Financial Aid Plan is available to students receiving federal grants, federal loans or both to pay for tuition in an eligible degree or a certificate program. To learn more, please visit http:// www.phoenix.edu/tuition_and_financial_options/ financial_options/federal_financial_aid.html Military or Government Billing Plan Under the Military or Government Billing Plan, University of Phoenix directly bills the military or other government agency for a student's tuition. For more information, please visit http:// www.phoenix.edu/colleges_divisions/military/military-finan- cial-options.html Third-Party Billing Plan Under the Third-Party Billing Plan, University of Phoenix directly bills an approved employer for a student's tuition. To learn more, please visit http://www.phoenix.edu/ tuition_and_financial_options/financial_options/ third_party_billing.html Tuition Deferral Plan The Tuition Deferral Plan is available for students whose employ- ers offer to repay some or all of their employees' tuition. The plan is also available to students receiving benefits from the U.S. Depart- ment of Veterans Affairs or U.S. Department of Defense. For more information, please visit http://www.phoenix.edu/ tuition_and_financial_options/financial_options/tuition-deferral- plan.html Tribal Funding Several American Indian tribal nations provide funding for the tuition of a student who is a recognized member. For more infor- mation, please contact [email protected]

........................................................................................... Withdrawing from the University

Circumstances may necessitate withdrawal from the University. A student who received, or is eligible to receive federal financial aid funds provided certain criteria are met, and subsequently officially or unofficially withdraws is subject to a Return of Title IV (R2T4) Calculation as required by federal regulations. Official Withdrawals There are two ways a student can provide official notification of the intent to withdraw from the University to be considered an official withdrawal: 1. Complete the self-service Official Withdrawal automated process via the University student website at https://ecampus.phoe- nix.edu/portal/portal/public/login.aspx, through the Program tab. 2. Notify the designated campus offices of Enrollment Services, Academic Services and Financial Services. Withdrawal Date The withdrawal date for an official withdrawal is the last date of academic attendance or attendance of an academically related activity determined from University attendance records. This date is always earlier than or equal to the date the student notifies the University of his/her withdrawal. Date of Determination The date of determination (DOD) for students who officially with- draw from the University is the latter of the student's withdrawal date or the date of notification. The University will return the amount of federal financial aid for which it is responsible no later than 45 days after the date the University determines the student has withdrawn. (See Return of Title IV Policy for additional infor- mation.) Rescission of Official Withdrawal Students who rescind their intent to withdraw must provide an electronic or written statement to the University stating their intent to participate in academically related activities (ARAs) and com- plete the payment period. Students may rescind the intent to withdraw by completing the Official Withdrawal Rescind request via the University eCampus website. Rescissions may be requested up until the time a Return of Title IV (R2T4) calculation has been completed. The student may also submit an electronic or written statement to the University stating his/her intent to return to the University, remain in aca- demic attendance and continue to participate in ARAs through the end of the payment period. If the student subsequently withdraws after rescinding the intent to withdraw, the withdrawal date is the last date of academic atten- dance or ARA determined from University attendance records. The DOD for students who rescind their intent to withdraw and subsequently withdraw from the University, without official notifi- cation, is no greater than 15 days after the student's official last date of academic attendance or attendance at an ARA. Note: Please refer to the last section of this policy for discussion on academic related activities that occur during an institutionally scheduled break.

University of Phoenix, 2016-2017

Unofficial Withdrawals Students who do not provide official notification to the University of their intent to withdraw are considered unofficial withdrawals (UWs) after 14 days of consecutive nonattendance in an ARA. Exceptions The University allows the following exceptions when counting the 14 days of consecutive nonattendance in an ARA: • IX Grades - If a student is granted an extension of the course he

or she is currently attending and the intent is to complete the course, the days in the extension period will not count toward the 14 days of consecutive nonattendance in an ARA. During this time, a student in an extension period will remain in active status. An extension of the course is indicated by the issuance of an IX (In Progress Extension) grade.

• Institutionally Scheduled Breaks - Students on institutionally scheduled breaks will not have the days of the break count toward the 14 days of consecutive nonattendance at an academically related activity. The following are different types of institutionally scheduled breaks at the University: • Holidays • Inclement Weather • Administrative

Withdrawal Date The withdrawal date for students who cease attendance at the Uni- versity, including a student who does not return from an approved leave of absence, is the last date of academic attendance or atten- dance in an ARA determined from University attendance records. For a student with an approved leave of absence, the University will review the student record on or after the original approved return date. The University review determines if the student reen- tered as scheduled, or did not reenter as scheduled and must be withdrawn for the purposes of the Return of Title IV (R2T4) calcu- lation and deferment processing. Date of Determination The DOD for students who unofficially withdraw from the Univer- sity is no greater than 15 days after the official last date of atten- dance; or when a student fails to return from an approved leave of absence. Students granted an extension (IX grades) have the period of the extension excluded when counting the 14 days of consecu- tive nonattendance. For example, if the student was out of atten- dance (OOA) for 5 days prior to the extension, once the extension is completed the days continue to count from day 6 until the next aca- demic related activity (ARA) posts. If the student does not post an ARA, then at 14 days (excluding the extension period) the DOD will populate. The University will return the amount of federal financial aid funds for which it is responsible no later than 45 days after the date the University determines the student has with- drawn (See Return of Title IV Policy). Note: Please refer to the last section of this policy for discussion on academic related activities that occur during an institutionally scheduled break. Administrative Withdrawals Students who are withdrawn from the University for failure to meet admission, academic, candidacy, financial or code of conduct policies are considered administrative withdrawals (AWs). Withdrawal Date The withdrawal date for students who are AW is the last date of academic attendance or attendance in an ARA that occurred prior to the decision to administratively withdraw the student.

Date of Determination The DOD for students who are AW from the University is the date the University determines the withdrawal. The University will return the amount of federal financial aid for which it is responsi- ble no later than 45 days after the date of the administrative with- drawal. (See Return of Title IV Policy) Note: Please refer to the following section for discussion on aca- demic related activities that occur during an institutionally sched- uled break. Academic Related Activities That Occur During an Institutionally Scheduled Break The University does not recognize any ARA that occurs during an institutionally scheduled break as attendance for federal financial aid purposes only. Withdrawal Date If a student posts an ARA during an institutionally scheduled break, the University will look for the most recent ARA that occurred prior to the start of the institutionally scheduled break. This date will be used as the withdrawal date for Title IV purposes. Date of Determination The DOD for students who post academic related activities during an institutionally scheduled break will be no greater than 15 days after the end date of the institutionally scheduled break. For example: A student attends class on December 19th. An institu- tionally scheduled break occurs December 20 - January 4. The stu- dent posts an ARA on December 29th, which is during the scheduled break. The DOD is January 19th (the 15th day after the end date of the institutionally scheduled break).

........................................................................................... Return of Title IV Policy

The Return of Title IV Policy addresses federal financial aid recipi- ents who withdraw from the University and are subject to a Return of Title IV (R2T4) calculation. For the purpose of R2T4 calculation requirements, a recipient is a student who has actually received federal financial aid funds or has met the conditions that entitled the student to a late disbursement of federal financial aid funds. The University is required to review the amount of federal loan and grant aid a student received for the payment period, to deter- mine what percentage of federal financial aid the student earned prior to withdrawal. The percentage of federal financial aid deter- mined to be unearned for the payment period must be returned to the appropriate federal financial aid program(s). For more informa- tion on the Return of Title IV, refer to the Return of Title IV policy in the Financial Aid Policies appendix.

........................................................................................... Tuition Refund Policy

Institutional The following provisions pertain to all refund policies applied by the University unless specifically stated otherwise. When a student begins a program under Registered (R) status, pending the comple- tion of the student admission file, and is subsequently denied admission, the student is eligible for a full tuition refund. The Uni- versity does not refund tuition for any completed course. A tuition refund can be requested in writing from a local campus. Students who withdraw from a course prior to the start date will receive a 100% refund for that course. Students who have com- pleted 60% or less of the course are eligible for a pro-rata refund. The pro-rata refund percentage will be calculated by dividing the number of weeks remaining by the total number of weeks in the course.*

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

Here are a few examples of common course lengths:

State If a student attends a class in one of these states, the specific state refund policy will be applied in addition to the University Institu- tional Refund Policy. In the event that there is a conflict in the poli- cies, the state policy will supersede the general University policy, unless the University policy is better for the student's situation. These policies are outlined below. Arizona Students have the right to a full refund of all monies paid, includ- ing application and materials fees, if they withdraw within three business days after signing the Enrollment Agreement. Otherwise, students in Arizona will have tuition refunded using the Univer- sity Institutional Refund Policy. California Students in the state of California will have tuition refunded using the University Institutional Refund Policy with the following exception: • Students have the right to cancel the Enrollment Agreement and

obtain a refund of charges paid through attendance at the first class session or the seventh day after enrollment, whichever is later.

• To cancel enrollment, the student must submit a written request postmarked on or before the applicable time period to the campus director of finance at the appropriate address listed below: • Refund administrative address for students attending any of

the five California campuses (Southern California, San Diego, Bay Area, Central Valley and Sacramento Valley):

University of Phoenix 3090 Bristol St.

Costa Mesa, CA 92626-3099 • Refund administrative address for California residents

attending Online: University of Phoenix

4035 S. Riverpoint Pkwy. Phoenix, AZ 85040

Florida Students in the state of Florida will have tuition refunded using the University Institutional Refund Policy with the following excep-

tions: • Students have the right to a full refund of all monies paid,

including application and materials fees, if they withdraw within three business days after signing the Enrollment Agreement.

• The University will retain $45 of the application fee for students who withdraw from the University prior to the start of their program and after the three-day cancellation period.

• Refunds will be paid within 30 days of a student's official withdrawal.

Georgia Students in Georgia will have tuition refunded using the Univer- sity Institutional Refund Policy with the following exceptions: • Students have the right to a full refund of all monies paid,

including application and materials fees, if they withdraw within three business days after signing the Enrollment Agreement.

• Students providing written notification of withdrawal prior to the first class session or who have been out of attendance for more than 14 days will receive a full refund of tuition paid for the unattended course.

• Refunds are paid within 30 days of a student's official withdrawal.

• A student who is out of attendance for more than 14 days is considered withdrawn from the course.

Indiana Indiana has established refund policies that differ from the Univer- sity Institutional Refund Policy. If a student attends a class in Indi- ana, the state's refund policy will be applied. The University must make the proper refund no later than 31 days after the request for cancellation or withdrawal. A student is entitled to a full refund if one or more of the following criteria are met: • The student cancels the Enrollment Agreement within six

business days after signing. • The student does not meet the University minimum admission

requirements. • The student's enrollment was procured as a result of a

misrepresentation in the written materials utilized by the University.

If the student has not visited the University prior to enrollment

Weeks Attended Refund for

5-Week Course Refund for

6-Week Course Refund for

7-Week Course Refund for

9-Week Course

1 Week 80% Refund 83% Refund 86% Refund 89% Refund

2 Weeks 60% Refund 67% Refund 71% Refund 78% Refund

3 Weeks 40% Refund 50% Refund 57% Refund 67% Refund

4 Weeks No Refund No Refund 43% Refund 56% Refund

5 Weeks No Refund 44% Refund

6 Weeks No Refund

* Attendance for doctoral residency is submitted after the student has attended and completed all days in the residency.

University of Phoenix, 2016-2017

and, upon touring the University or attending the regularly sched- uled orientation or classes, the student withdrew from the program within three days, he or she will not have a financial obligation. A student withdrawing from an instructional program after start- ing the instructional program at the University and attending one week or less is entitled to a refund of 90% of the cost of the financial obligation, less an application or enrollment fee of 10% of the total tuition, not to exceed $100. A student withdrawing from an instructional program, after attending more than 25% but equal to or less than 50% of the dura- tion of the instructional program, is entitled to a refund of 50% of the cost of the financial obligation, less an application or enroll- ment fee of 10% of the total tuition, not to exceed $100. A student withdrawing from an instructional program, after attending more than 50% but equal to or less than 60% of the dura- tion of the instructional program, is entitled to a refund of 40% of the cost of the financial obligation, less an application or enroll- ment fee of 10% of the total tuition, not to exceed $100. A student withdrawing from an instructional program, after attending more than 60% of the duration of the instructional pro- gram, is not entitled to a refund.

Indiana Refund Policy Chart

Missouri Students in Missouri will have tuition refunded using the Univer- sity Institutional Refund Policy with the following exceptions: • Students have the right to a full refund of all monies paid if they

withdraw within three business days after signing the Enrollment Agreement.

• To cancel enrollment, a student must notify the local campus in writing on or before the three-day period. After the three-day period, all fees, including applications fees, assessment fees and book fees, are nonrefundable.

• A tuition refund must be requested in writing to the student's local campus.

Kentucky Students in the state of Kentucky will have tuition refunded using the University Institutional Refund Policy with the following exceptions: • A student who cancels enrollment any time before the start of

the first class session will receive a full refund of all monies paid.

• The University may retain 10% of the tuition agreed upon in the Enrollment Agreement or $100, whichever is less, for students who fail to attend in the enrollment period for which advanced payment was made.

• Refunds will be paid within 30 days of a student's official withdrawal.

• A student who is out of attendance for more than 30 days is considered withdrawn.

Louisiana Students in the state of Louisiana will have tuition refunded using the University Institutional Refund Policy with the following exceptions: • Students who cancel enrollment any time before the start of the

first class session will receive a full refund of all monies paid, except the application fee, which is nonrefundable.

• Refunds will be paid within 30 days of a student's official withdrawal.

• The University may retain an administrative fee, not to exceed 15% of total tuition and fees paid.

Nevada Students in the state of Nevada will have tuition refunded using the University Institutional Refund Policy with the following exceptions: • Students who cancel enrollment any time before the start of the

first class session will receive a full refund of all monies paid. • The University may retain 10% of the tuition agreed upon in the

Enrollment Agreement or $150, whichever is less, for students who fail to attend in the enrollment period for which advanced payment was made.

• Refunds will be paid to the person that paid the tuition within 15 calendar days after one of the following, whichever is applicable: • The date of cancellation by a student of his or her enrollment • Termination by the University of the enrollment of the

student • The last day of an authorized leave of absence, if a student

fails to return after the period of authorized absence • The last day of attendance of a student

• For purposes of this refund calculation, the period of attendance must be measured from the first day of instruction, as set forth in the Enrollment Agreement, through the last day of actual attendance, regardless of absences. In addition, tuition must be calculated using the tuition and fees set forth in the Enrollment Agreement and does not include books, educational supplies or equipment listed separately from tuition and fees. Books, educational supplies or equipment for individual use are not included in the policy for refund, and a separate refund will be paid by the University to the student if those items were not used by the student.

• If the University cancels or discontinues a course or educational program stated in the Enrollment Agreement, the University will refund all monies paid for that course or program.

New Mexico Students have the right to a full refund of all monies paid, includ- ing application and materials fees, if they withdraw within three business days after signing an Enrollment Agreement. To with- draw, a student must provide written notice to the University or appear personally at the University.

Weeks Attended Refund for

5-Week Course

Refund for 6-Week Course

Refund for 9-Week Course

1 Week 90% Refund 90% Refund 90% Refund

2 Weeks 50% Refund 50% Refund 75% Refund

3 Weeks 40% Refund 50% Refund 50% Refund

4 Weeks No Refund No Refund 50% Refund

5 Weeks No Refund 40% Refund

6 Weeks No Refund

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

• If a student withdraws following the expiration of the three-day cancellation period, but prior to the first class, the University may retain up to $200.

• Following the beginning of the first class, refunds will be provided according to the University Institutional Refund Policy.

• Refunds must be made within 30 calendar days of the University's receipt of written notice of withdrawal or the University's termination of the student's enrollment, whichever is earlier.

Ohio Students in the state of Ohio will have tuition refunded using the University Institutional Refund Policy with the following excep- tions: • Students have the right to a full refund of all monies paid if they

withdraw within five calendar days of signing the Enrollment Agreement.

• A student who withdraws before the first class and after the five-day cancellation period is obligated for the registration fee.

• To cancel enrollment, a student must notify the local campus in writing on or before the five-day cancellation period after signing the Enrollment Agreement.

• Refunds will be paid no later than 30 days after cancellation. Oregon Students in the state of Oregon will have tuition refunded using the University Institutional Refund Policy except all fees, including application fees, assessment fees, student service fees and book fees, are nonrefundable. South Carolina Students in the state of South Carolina will have tuition refunded using the University Institutional Refund Policy with the following exceptions: • Students have a right to a full refund of all monies paid,

including application and materials fees, if they withdraw within 72 hours, excluding weekends and legal holidays, after signing the Enrollment Agreement.

• A full refund of all monies will be made to any applicant not accepted by the University.

• After the 72-hour cancellation period, the University may retain up to $100 if the student does not attend a course.

• The University may retain an administrative fee up to $100. • Refunds will be paid within 40 days of a student's official

withdrawal. Wisconsin Students in the state of Wisconsin will have tuition refunded using the University Institutional Refund Policy with the following exceptions: • Students have the right to cancel enrollment until midnight of

the third business day after receipt of notice of acceptance and are entitled to a full refund of any tuition paid.

• Refunds will be paid within 30 days of a student's official withdrawal.

• If the University cancels or discontinues a course or educational program stated in the Enrollment Agreement, the University will refund all monies paid for that course or program.

Online The refund policy of the state where online students reside will be used to calculate their refund amount. The refund policy of the state where local campus students attend class will be used to cal-

culate their refund amount.

........................................................................................... Consumer Policies and Codes of Conduct

University of Phoenix Family Educational Rights and Privacy Act University student records are confidential for all schools receiving funding under programs administered by the U.S. Department of Education in accordance with the Family Educational Rights and Privacy Act (FERPA) of 1974. Generally, information pertaining to a student record is not to be released to a third party without writ- ten or authorized electronic consent via a FERPA release form, judi- cial order or lawfully issued subpoena. The University is required to provide students a copy of its FERPA policy annually and upon written request from students. Current students can obtain a copy of the FERPA policy in the appropriate online Academic Catalog at https://www.phoenix.edu/pro- grams/degree-programs/academic-catalog.html Under FERPA, a student is defined as an individual who is or has attended an educational institution. Students with at least one aca- demically related activity (or one positive attendance "Y" posted, whichever happens sooner) in a university course are considered students at University of Phoenix. Note: University Orientation Workshops are not considered uni- versity courses. Access to Education Records University student records are confidential for all schools receiving funding under programs administered by the U.S. Department of Education in accordance with the Family Educational Rights and Privacy Act of 1974 (FERPA). Generally, information pertaining to students' records shall not be released to a third party without writ- ten or authorized electronic consent, via a FERPA Release form, judicial order or a lawfully issued subpoena. Education records are defined as all records, files, documents and materials that contain information directly related to a student, and maintained by an educational institution. The following are not interpreted as education records: • Personal records maintained by an individual; must be kept in

the sole possession of the individual and are not accessible to others

• Records of the law enforcement unit of an educational institution

• Personnel records; records related to a person as an employee not used for any other purpose

• Medical records Exception: The Student Health Insurance Plan Enrollment/ Acknowledgment form completed by local campus students in New Jersey and Massachusetts is defined as an education record.

• Records created after the student is no longer a student; alumni records

Releasable Information - Directory In compliance with FERPA, a University-designated representative without prior written or authorized electronic consent of the stu- dent can release the following educational record information, pro- vided the student does not have a FERPA Hold Request form on record. • Student name • Home address • Email address

University of Phoenix, 2016-2017

• Home telephone number • Year of birth • Dates of attendance at the University • Dates of admission to the University • University programs of study • University degree completion dates and type of degrees earned • Current enrollment status • Most recent previous institutions attended and degree(s) earned • Grade level (freshman, sophomore, junior or senior) • Photographs • Honors and awards received • Participation in officially recognized activities Exception: If a student submits written or authorized electronic requests via a FERPA Hold Request form that directory informa- tion not be released to a third party, no information can be released, absent a judicial order or a lawfully issued subpoena. A FERPA Hold Request is valid throughout the student's enrollment. To add a FERPA Hold Request, the student must complete and submit a FERPA Hold Request form to the Registrar's Office. For a student to remove a FERPA Hold from their record, the stu- dent will need to fill out a FERPA Hold Release form. For a student to remove previously authorized parties from his or her record, the student would complete a FERPA Release Rescind form listing any/all parties to which that information should no longer be released. Information Not Released - Non-Directory Information that must not be released: In compliance with FERPA, the following student information shall not be released by the University without prior written or autho- rized electronic consent of the student, a judicial order or a law- fully issued subpoena. The student's signature on the written requests shall be verified before acting upon the request. • Place of birth* • Month and day of birth* • Social Security number (SSN), individual record number (IRN)

or personal identification number (PIN)** • Grades or grade point averages • Course schedules • Employment information including: employer, position held,

work address or work telephone number • Academic performance information, such as academic

suspension, probation disqualification or academic dishonesty charges

• Admission information, including test scores or entry grade point averages

• Financial and accounting information • Gender* • Race* • Ethnicity* • Citizenship* • Country of origin* Note: Non-directory information can only be released to third par- ties via telephone or in person if the student has provided written or authorized electronic consent including a security word. If the student does not complete the release information, including secu- rity word, information is not released via telephone or in person. Note: All third parties, including parents, with inquiries require a FERPA Release form on file unless the third party meets one of the

definitions under FERPA allowing access without prior written or authorized electronic consent from the student. * Although this information may be disclosed without prior written consent accord- ing to FERPA, the University policy is to maintain the confidentiality of this stu- dent information. ** Student IRN, SSN or PIN numbers generally should not be released to a third party, unless necessary to perform a required task (e.g., Student Financial Agree- ment, FBI request, etc.). Exceptions: The University may release personally identifiable information (PII), directory and non-directory information without the student's consent under the following conditions: • School officials with legitimate educational interests, which

include any University employee acting within the scope of her or his University employment, and any duly appointed agent or representative of the University acting within the scope of his or her appointment

• Person or company with whom the University has contracted as its agent to provide a service instead of using University employees or officials.

• Other schools to which a student seeks or intends to enroll • Specified officials for audit and evaluation purposes • Appropriate parties in connection with financial aid to a student

(The disclosure is in connection with financial aid for which the student has applied or received, if the information is necessary for such purposes as to determine the following: eligibility for aid, amount of aid, conditions for aid and/or enforcement of terms and conditions of the aid.)

• Organizations conducting studies for, or on behalf of, the school • Accrediting organizations • Authorized representatives of the Comptroller General of the

United States, Secretary of Education, or state and local educational authorities

• To comply with a judicial order or lawfully issued subpoena • Appropriate officials in cases of health and safety emergencies • State and local authorities, pursuant to state law • To appropriate officials to comply with federal law (e.g., the

USA Patriot Act, Solomon Amendment, SEVIS program) • Under the Campus Sex Crime Prevention Act, institutions are

permitted to disclose information concerning registered sex offenders who are required to register under the Violent Crime Control & Law Enforcement Act.

• The institution may disclose the results of a disciplinary proceeding if the student is an alleged perpetrator of a crime of violence or nonforcible sex offense and he or she has been found to have violated the institution's policies and procedures with respect to the allegation. Disclosures may only be made if the institution determines the student did violate its policies and such disclosures must only include the name of the student, violation committed and any sanction imposed by the institution against the student.

• The institution must, upon written request, disclose to the alleged victim of a crime of violence, or a nonforcible sex offense, the results of any disciplinary hearing conducted by the institution against the student who is the alleged perpetrator of the crime or offense. If the alleged victim is deceased as a result of the crime or offense, the institution must provide the results of the disciplinary hearing to the victim's next of kin, if so requested.

• The disclosure is to organizations conducting studies for, or on behalf of, educational agencies or institutions.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

• If a student initiates legal action against an educational institution, the institution may disclose to the court, without a court order or subpoena, the student's education records that are relevant for the institution to defend itself.

• The disclosure is to parents of a dependent student as defined in Section 152 of the Internal Revenue Code or to parents of students under the age of 21 when laws or university policies regarding alcohol or drugs are violated.

• A person or company that University of Phoenix is contracted with as its agent to perform a service and/or benefit such as healthcare insurance and coverage.

• A school official is defined as: • A person employed by the University in an administrative,

supervisory, academic, research or support staff position. • A person employed by or under contract to the University to

perform a task. • A person serving on an institutional governing body or

committee. • A school official has a legitimate educational interest if:

• Performing a task specified in his or her job description or contract.

• Performing a task related to a student's education. • Providing a service or benefit related to a student or a

student's family. • Representing a school in which a student seeks to enroll. • Disclosing information to federal and state authorities

auditing compliance of federal or state support programs. • Disclosing information in connection with financial aid, to

determine financial aid eligibility, amount of aid, conditions for the aid, or to enforce the terms of conditions of the aid.

• Disclosing information to state and local officials to whom this information is specifically allowed to be disclosed pursuant to state laws if the allowed disclosure concerns the juvenile justice system and the system's ability to effectively serve the student whose records are released.

• Performing studies on behalf of educational institutions. • Disclosing information to accrediting organizations carrying

out their function. • Complying with a judicial order or lawfully issued subpoena

provided notification to the student is made before complying with the subpoena.

The University can disclose personally identifiable information (PII), directory and non-directory, without student consent if the disclosure meets one of the following conditions: • This disclosure is to other school officials, whom the University

determines have legitimate educational interests. • The disclosure is to officials of other schools where the student

seeks or intends to enroll. • The disclosure is, subject to requirements of 34 CFR 99.35, to

authorized representatives of the Comptroller General of the United States, Secretary, or state and local educational authorities.

• The disclosure is in connection with financial aid for which the student has applied or received, if the information is necessary for such purposes as to determine the following: • Eligibility for aid • Amount of aid • Conditions for aid • Enforce terms and conditions of the aid

• Financial aid means a payment of funds (or a payment in kind of tangible or intangible property to the individual) that is conditioned on the individual's attendance at an educational agency or institution [authority: 20 U.S.C.1232g (6)(1)(0)].

• Students requesting demographic or PII on other University of Phoenix students for survey or research purposes must contact the appropriate director of operations and Academic Affairs after it has been approved through the University's Human Subjects Committee and/or Committee on Research as appropriate.

• The University shall retain a record of disclosure of student information disclosed to a third party. This information will be stored on the University computer system and will contain dates, names and reasons for release. Students shall have reasonable access to their educational records, may request to review their educational records and may challenge the contents of their educational records if they feel the contents to be inaccurate, misleading or otherwise in violation of their privacy or other rights.

Student Right to Access Students wishing to review their educational records shall submit a written request to the Registrar specifying the records to be reviewed. Only records covered by FERPA will be made available. If necessary, the Registrar's Office will work with a campus desig- nee so that the student can review the record. FERPA regulations require the University to comply with the stu- dents' right to inspect and review their academic records by responding within 45 days from the time the University receives a written request to access their records. However, the Office of Admissions & Records will respond to students' requests to review their records within 14 days from receipt of the request. Students should submit their request to the University Registrar and specify the record or records they wish to have a copy of or to inspect. Students who wish to review their records at a campus location must present photo identification before access to educational records is allowed. For copies of records from a student's file, the student must fill out and submit the Student Request for Informa- tion from Files form. Distance education students must submit a written request specifically outlining which record they would like to review. A designated University official must be present when a student wishes to review his or her records at a campus location. This includes documents on file or student history notes that do not ref- erence other student information. Printed files requested by the student and mailed from the Registrar's Office will not include his- tory notes from any record systems. Procedure Students alleging that their University records are inaccurate or misleading, or who allege violations of FERPA, may present their challenges to the University Registrar. Students have the right to correct record-keeping errors, but not to seek to overturn administration decisions and assessments. The Registrar shall review students' challenges and, when appropriate, amend students' records accordingly. Students will be notified within 14 days of the Registrar's actions and, based on the action, may request a formal hearing. A student must submit a request for amendment in writing to the Registrar identifying the specific portion of his or her record he or she wants changed and why he or she believes it's inaccurate or in violation of his or her privacy. The Registrar will respond to the request within 14 days.

University of Phoenix, 2016-2017

If the University denies the request to change the record, the Regis- trar will notify the student within 14 days of the decision and advise the student of his or her right to challenge the information. A student's request for a formal hearing must be made in writing and submitted to the Office of Admissions & Records. The Regis- trar will arrange for a hearing, and notify the student within 14 days from the receipt of the request of the date, place and time of the hearing. Students may present relevant evidence and may be assisted or represented at the hearings by one or more persons of their choice, including an attorney, at the student's expense. The University shall be represented by a hearing panel appointed by the Registrar. The panel will be comprised of individuals that do not have a direct interest in the outcome of the hearing. The panel shall consider all relevant evidence supporting students' allega- tions of inaccurate or misleading information in students' records. Decisions of the panel will be final. The University will provide a written decision within 14 days of the hearing based on evidence presented at the hearing, and will include a summary of evidence presented and the rationale for the decision. If the University decides that the challenged information is not misleading, inaccurate or in violation of the student's privacy rights, it will notify the student within 14 days of his or her right to place in the record a statement commenting on the challenged information or a statement of reasons for disagreeing with the deci- sion. The statement will be maintained as a part of the student's record as long as the contested portion is maintained. If the University discloses the contested portion of the record, it must also disclose the statement. If the University decides the information is inaccurate or in viola- tion of the student's right of privacy, it will amend the record and notify the student within 14 days, in writing, that the record has been amended. Exception: Students may not inspect and review the following absent a judicial order or legally issued subpoena: • Confidential letters and recommendations for which they have

waived their rights of inspection • Educational records containing information about more than

one student • (Access is permitted only to that part of the record concerning

the inquiring student.) • Records of instructional, supervisory, administrative and certain

educational personnel, • which are in the possession of the originator • Records connected with an application to attend the University

if the application was denied (For example, a student is enrolled in an undergraduate program and applies for admission to a graduate program but is denied.) University of Phoenix cannot deny students access to their records. Copies do not need to be provided, unless by not providing copies, the students' rights are denied. Exception: The University may release foreign transcripts to stu- dents. Rationale: Original transcripts from institutions in other countries may be difficult or impossible for students to replace. The University reserves the right to deny transcripts or copies of records not required to be made available by FERPA in any of the following situations absent a judicial order or legally issued sub- poena:

• The student is not in compliance with his or her UOPX financial plan.

• There is an unresolved disciplinary action against the student. • Transcripts will be issued as an exception to the above if one of

the two following exception criteria is met: • A student has filed for bankruptcy and has provided UOPX

with a copy of the bankruptcy petition filed with the courts. • A student has graduated from a previous UOPX program on

record as that student had previously satisfied his or her financial obligation for that program.

If a student believes he or she qualifies for one of the aforemen- tioned policies or exceptions but is unable to order a transcript on the University student website, the student should contact the Admissions and Records Service Center at 800.866.3919 for assis- tance. Students have the right to file a complaint with the FERPA. Inqui- ries should be directed to:

Family Policy Compliance Office U.S. Department of Education

400 Maryland Ave., SW Washington, DC 20202-5920

For a period of 25 years following the death of a student, education records of deceased students may only be released to the executor of the estate (written authorization required) or immediate family members (notarized affidavit required) defined as: spouse or legally recognized domestic partner, parents, children (over the age of 18) and siblings. Beyond this time, requests for these records may be released to anyone after review and approval from the Reg- istrar's Office. The University is required to provide students a copy of its FERPA policy annually and upon written request from the student.

........................................................................................... Solomon Act

University of Phoenix complies with the Solomon Act, which pro- vides certain information to military recruiters. Information that may be released includes the following: • Student name • Home address • Telephone listing • Age (date of birth) • Level of education • Academic major If available, the following information will also be provided: • Email address • Degrees received • Most recent educational institution attended

........................................................................................... Gainful Employment Disclosures

Disclosures regarding University programs related to gainful employment are provided on the program home page for each eli- gible program. Each program home page is linked to gainful employment information specific to that program. For more infor- mation about gainful employment disclosures, visit http:// www.phoenix.edu/programs/gainful-employment.html

........................................................................................... Student Loan Code of Conduct

The University protects students with established loan policies. University of Phoenix follows federal regulations that govern stu- dent loan requirements. The Student Loan Code of Conduct at http://www.phoenix.edu/tuition_and_financial_options/

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

student_loan_code_of_conduct.html creates and maintains uniform student loan practices that focus on the best interest of student borrowers. It also manages relationships between school employees, learning institutions, lender advisory board members and student loan organizations. University of Phoenix encourages students to review the Student Loan Code of Conduct at http://www.phoenix.edu/ tuition_and_financial_options/ student_loan_code_of_conduct.html to learn about loan regula- tions.

........................................................................................... Consumer Privacy Policy

Summarized below are key elements of the University Privacy Pol- icy. The full version of the policy is available at http://www.phoe- nix.edu/copyright-legal/privacy_policy.html Scope of Privacy Policy This policy applies to website visitors, current and potential stu- dents, alumni and any other user of services offered through our Sites including any websites or mobile applications operated by or on their behalf. This policy applies to both online and offline collec- tion, storage, processing and transfer of personal information. However, certain Sites or services may be subject to additional pri- vacy policies or privacy disclosures relating to the services pro- vided on the Site(s) (collectively “Additional Policies”). Information Collected We collect various types of information through our Sites and other websites where you can express interest in our services, through our mobile applications, over Live Chat, over the phone and in per- son where print materials and digital technology may be used to collect information from you. Some information is collected auto- matically through various web and Internet technologies, includ- ing Social Networking tools used by your University to foster communication and collaboration among members of our commu- nity. Other information is collected when you provide it in response to an advertisement, a survey or a request for informa- tion; apply for admission or financial aid; register for classes; order educational or other products and services; set up a social network or other site profile; or use one of our career resources, learning assessments, or other interactive tools. We may also obtain infor- mation from other sources and combine that with information we collect about you. Information Uses We will not sell, rent or lease your personal information to others except as provided in this policy. We may collect, use and disclose personal information for the fol- lowing purposes: • To determine your admissibility and to register you for your

selected educational programs • To contact you regarding your status with the University • To provide requested products and services • To respond to your inquiries and provide customer support • To administer promotions in which you have indicated an

interest • For our internal marketing purposes, which includes, but is not

limited to, sending you material about products, services, updates, etc. that we think may be of interest to you

• For fostering communication and collaboration among members of your University community through social networks

• For sharing with our Educational Partners who may contact you with respect to their educational or other services

• For sharing with our Educational Partners or Business Associates who are performing services on our behalf

• To analyze how Sites and services are being accessed and used • For investigation of information security and information asset

protection-related incidents • To test, correct and improve our content, applications and

services • To develop new applications, products and services • For Online Behavioral Advertising purposes • To improve student retention, site and service performance, user

experience and delivery • To prevent potentially illegal activities (including illegal

downloading of copyrighted materials in accordance with our Copyright Infringement Policy)

• To investigate suspicious information that denotes illegal activity such as financial aid fraud

• To analyze academic and learning outcomes and preferences • For external academic research and scholarship • To analyze risk and business results • To obtain payment for services that we provide to you • To provide you with information concerning arrangements and

other options for the repayment of funds loaned to you for your education

• To maintain business records for reasonable periods • To enforce our Terms of Use, http://www.phoenix.edu/

Unrelated Entities in connection with the contemplated or actual reorganization, merger, acquisition, financing, securitization, insuring, sale or other disposal of all or part of our business or assets, including for the purposes of determining whether to proceed with such transaction or fulfilling any records or other reporting requirements to such parties. In the event of any actual reorganization, merger or acquisition, such information may be transferred as part of the transaction to the acquirer.

• And/or as may be required or permitted by legal, regulatory, industry self-regulatory, insurance, audit or security requirements applicable to Apollo Education Group, Inc., our Educational Partners or our Business Associates.

Your Rights and Choices Marketing Communications If you do not wish to receive marketing email communications or direct mail communications from us, you may express your choice where indicated on the applicable email or other communication, or cut and paste this link into a browser: http://www.phoe- nix.edu/about_us/contact_us/unsubscribe.html If you do not wish to receive marketing telephone calls or mailings, you may express your choice to opt out by emailing Office.Compli- [email protected] If you do not wish to receive text messages, reply STOP to cancel future text messages. By sending STOP, you agree to one additional confirmation message stating that you've opted out and will no longer receive text messages from University of Phoenix. To get help, text HELP. You may also get additional support or help by sending an email to [email protected] or by calling 866.766.0766.

University of Phoenix, 2016-2017

Under California’s Shine the Light law, Cal. Civ. Code § 1798.83, we provide California residents the ability to opt out of disclosures to Educational Partners for direct marketing purposes. To opt out of these disclosures at no cost, email Office.Complian- [email protected] Do Not Track and Online Behavioral Advertising University of Phoenix does not itself respond to web browser- based DNT signals. We or our Business Associates may use data collected on this site for Online Behavioral Advertising purposes, e.g., to customize ads to you on other websites as you browse the web. If you do not want your browsing behavior on the sites to be collected for Online Behavioral Advertising purposes, visit http://info.evidon.com/ pub_info/184 Other Collection, Use and Disclosure You may be able to opt out of our collection, use and disclosure of your personal information in other situations subject to applicable contractual, academic, legal or technical restrictions and reasonable notice. Note that if you opt out of certain uses of your personal information, we may no longer be able to provide certain products or services. For more information on your ability to opt out, email [email protected] Other Important Information We will take commercially reasonable measures to secure and store your information to protect against the loss, misuse and alteration of the information under our control. We utilize industry-standard security measures when accepting your credit card information during your registration or other transaction you have initiated with us, as well as whenever we ask you to log in to any of our sites. If you become a student, your educational records are subject to the U.S. federal Family Education Rights and Privacy Act (FERPA), state laws and your University policies. To obtain a copy of the “Students' Rights to Privacy and Access to Educational Records” policy, visit http://www.phoenix.edu/about_us/regulatory/con- sumer-information.html You may also contact us via one of the below methods:

Mail: University of Phoenix Attn: Registrar's Office

4025 S Riverpoint Parkway Mail Stop: CF-L201 Phoenix, AZ 85004

Admissions and Records Service Center: 800.866.3919 University of Phoenix may update this policy or revise it from time to time. If you are concerned about how your personal information is used or disclosed, you should contact the University as described above or review the web page at http://www.phoe- nix.edu/copyright-legal/privacy_policy.html How to Contact Us or Access Your Information If you want access to or wish to update any of your personal infor- mation or have any questions about our privacy practices, contact the University Office of Compliance at Office.Complian- [email protected] or

University of Phoenix Attn: Office of Compliance

1625 S. Fountainhead Pkwy. Mail Stop: CF-S903 Phoenix, AZ 85040

State Authorization and Contact Information for Filing

........................................................................................... Complaints

University of Phoenix is regulated by a large number of state regu- latory bodies across the country for filing complaints in the state that a student resides. If a student chooses to file a complaint, he or she can submit an internal complaint to the University's Office of Dispute Management or file an external complaint with the desig- nated state regulatory agency. For Online students who reside in Arizona and Georgia, students can file a complaint with their own state regulatory agency. State Authorization Reciprocity Agreement (SARA) University of Phoenix is approved by the National Council for State Authorization Reciprocity Agreements (NC-SARA) as a SARA member institution. (http://nc-sara.org). The University has reciprocity with other SARA states for its distance education programs. Please visit the NC-SARA website for the most current list of states that participate in SARA. Online students residing in a SARA state may appeal a complaint to the Arizona SARA Council (AZ SARA) for review after exhaust- ing the institution's internal complaint process. SARA complaints must first be submitted internally for resolution through the Uni- versity's Office of Dispute Management. The Arizona SARA Coun- cil will not review complaints regarding student grades or student code of conduct violations. For more information visit the AZ SARA Council website (http://azsara.arizona.edu). All other Online students should file external complaints with the Arizona State Board for Private Postsecondary Education. The following is a list of the contact information for those regula- tory bodies. Alabama: The student may contact the Alabama Department of Postsecondary Education, PO Box 302130, Montgomery, AL 36130- 2130; telephone 334.242.2959. Arizona: The student may contact the Arizona State Board for Pri- vate Postsecondary Education, 1400 W. Washington, Room 260, Phoenix, AZ 85007; telephone 602.542.2399. Arkansas: The student may contact the Arkansas Department of Higher Education, 114 East Capitol, Little Rock, AR 72201-3818; telephone 501.371.2065. California: The student may contact the California Bureau for Pri- vate Postsecondary Education, C/O Department of Consumer Affairs, PO Box 980818, W. Sacramento, CA 95798-0818; telephone 916.431.6959, 888.370.7589. Colorado: The student may contact the Department of Higher Edu- cation, Commission on Higher Education, 1300 Broadway Road, Second Floor, Denver, CO 80203; telephone 303.866.2723, 303.866.4209. Connecticut: The student may contact the Office of Higher Educa- tion, Connecticut State Board of Education, 61 Woodland Street, Hartford, CT 06105-2326; telephone 860.947.1800, 860.947.1821. Delaware: The student may contact the Delaware Department of Education, The Townsend Building, 401 Federal St., Suite 2, Dover, DE 19901-3639; telephone 302.735.4000. Florida: The student may contact the Commission for Independent Education, 325 West Gaines Street, Suite 1414, Tallahassee, FL 32399-0400; telephone 850.245.3200. Georgia: The student may contact the Nonpublic Postsecondary Education Commission, 2082 East Exchange Place, Suite 220, Tucker, GA 30084; telephone 770.414.3306. Hawaii: The student may contact the Hawaii Post-Secondary Edu- cation Authorization Program, P.O. Box 541, Honolulu, HI 96809;

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

telephone 808.586.7327. Idaho: The student may contact the Idaho State Board of Educa- tion, P.O. Box 83720, Boise, ID 83720-0037; telephone 208.332.1587. Illinois: The student may contact the Illinois Board of Higher Edu- cation, 431 East Adams Street, Second Floor, Springfield, IL 62701- 1418; telephone 217.557.7359, website: www.ibhe.org. Indiana: The student may contact the Indiana Commission for Higher Education, Board for Proprietary Education, 101 West Ohio Street, Suite 670, Indianapolis, IN 46204; telephone 317.464.4400. Iowa: The student may contact the Iowa College Student Aid Com- mission, 430 E. Grand Avenue, FL 3, Des Moines, IA 50309-1920; telephone 515.725.3400. Kansas: The student may contact the Kansas Board of Regents, 1000 SW Jackson, Suite 520, Topeka, KS 66612-1368; telephone 785.296.4936, 785.296.4917. Kentucky: The student may contact the Kentucky Council on Post- secondary Education, 1024 Capital Center Drive, Suite 320, Frank- fort, KY 40601-8204; telephone 502.573.1555. Louisiana: The student may contact the State of Louisiana Board of Regents, P.O. Box 3677, Baton Rouge, LA 70821; telephone 225.342.4253. Maryland: The student may contact the Maryland Higher Educa- tion Commission, 6 North Liberty Street, Baltimore, MD 21201; telephone 800.974.0203. Massachusetts: The student may contact the Massachusetts Board of Higher Education, One Ashburton Place, Room 1401, Boston, MA 02108-1696; telephone 617.994.6950. Michigan: The student may contact the Michigan Department of Education, P.O. Box 30008 (or) 608 W. Allegan, Lansing, MI 48909; telephone 517.373.9235. Minnesota: The student may contact the Minnesota Office of Higher Education, 1450 Energy Park Drive, Suite 350, St. Paul, MN 55108; telephone 651.642.0567, 800.657.3866. Mississippi: The student may contact the Mississippi Commission on College Accreditation, 3825 Ridgewood Road, Jackson, MS 39211; telephone 601.432.6372. Missouri: The student may contact the State of Missouri Coordi- nating Board for Higher Education, 205 Jefferson Street, Jefferson City, MO 65101; telephone 573.751.2361. Nebraska: The student may contact the Nebraska Coordinating Commission for Postsecondary Education, P.O. Box 95005, Lincoln, NE 68509-5005; telephone 402.471.0020, 402.471.2847. Nevada: The student may contact the Nevada Commission on Postsecondary Education, 8778 S. Maryland Parkway, Suite 115, Las Vegas, NV 89123; telephone 702.486.7330. New Jersey: The student may contact the New Jersey Secretary of Higher Education, 20 W. State Street, PO Box 542, Trenton, NJ 08625-0542; telephone 609.292.4310, 609.984.2709. New Mexico: The student may contact the New Mexico Higher Education Department, 2048 Galisteo Street, Santa Fe, NM 87505- 2100; telephone 505.476.8400. North Carolina: The student may contact the Board of Governors of the University of North Carolina, General Administration, 910 Raleigh Road, Chapel Hill, NC 27515-2688; telephone 919.962.4558. Ohio: The student may contact the Ohio Board of Regents, 25 South Front Street, Columbus, OH 43215; telephone 614.466.6000. Oklahoma: The student may contact the Oklahoma State Regents of Higher Education, 655 Research Parkway, Suite 200, Oklahoma City, OK 73104-3603; telephone 405.225.100, 405.225.9142. Oregon: The student may contact the Oregon Office of Degree

Authorization, 1500 Valley River Dr., Suite 100, Eugene, OR 97401; telephone 541.687.7478. Pennsylvania: The student may contact the Pennsylvania Depart- ment of Education, 333 Market Street, Harrisburg, PA 17126-0333; telephone 717.783.6785. Puerto Rico: The student may contact the Consejo de Educacion de Puerto Rico/Puerto Rico Education Council, PO Box 19900, San Juan, Puerto Rico 00910-1900; telephone 787.724.7100 ext. 2022 or ext. 2016. South Carolina: The student may contact the South Carolina Comission on Higher Education, 1122 Lady Street, Suite 300, Columbia, SC 29201; telephone 803.737.2260. Tennessee: The student may contact the Tennessee Higher Educa- tion Commission, Parkway Towers, Suite 1700, 404 James Robert- son Pkwy, Nashville, TN 37243-0830; telephone 615.741.3605. Texas: The student may contact the Texas Higher Education Coor- dinating Board, P.O. Box 12788, Capitol Station, Austin, TX 78711; telephone 512.427.6520. Utah: The student may contact the Utah Division of Consumer Pro- tection, 160 East 300 East, 2nd Floor, Salt Lake City, UT 84111; tele- phone 801.530.6601, or toll-free in Utah 800.721.SAFE. Virginia: The student may contact the Commonwealth of Virginia Council of Higher Education, James Monroe Building, 101 North Fourteenth Street, Richmond, VA 23219; telephone 804.225.2600. Washington: The student may contact the Washington Student Achievement Council, PO Box 43430, Olympia, WA 98504-3430; telephone 360.753.7869, 360.753.7866. Washington DC: The student may contact the Government of the District of Columbia Education Licensure Commission, 810 1st Street, NE, 2nd Fl., Washington, DC 20002; telephone 202.727.2824. Wisconsin: The student may contact the Wisconsin Educational Approval Board, 201 West Washington Avenue, 3rd Floor, Madi- son, WI 53703; telephone 608.266.1996, 608.266.1996. Wyoming: The student may contact the Wyoming Department of Education, Hathaway Bldg., 2 Floor, 2300 Capitol Avenue, Cheyenne, WY 82002-0050; telephone 307.777.5712.

........................................................................................... Policy

Copyright Law and Infringement Copyright is a form of legal protection provided by U.S. law, Title 17 U.S.C. §512(c) (2), which protects an owner's right to control the reproduction, distribution, performance, display and transmission of a copyrighted work. The public, in turn, is provided with spe- cific rights for fair use of copyrighted works. Copyrighted works protect original works of authorship and include: • Books, articles and other writings • Songs and other musical works • Movies and television productions • Pictures, graphics and drawings • Computer software • Pantomimes and choreographic works • Sculptural and architectural works • Copyright law provides the owner of a copyright the exclusive

right to do the following: • Reproduce the work in copies

University of Phoenix, 2016-2017

• Prepare derivative works based upon the work • Distribute copies of the work to the public by sale or other

transfer of ownership, or by rental, lease, or lending • Perform the work publicly • Display the copyrighted work publicly • Perform the work publicly by means of a digital audio

transmission in the case of sound recordings 17 U.S.C. § 501(a) states, “Anyone who violates any of the exclusive rights of the copy-right owner is an infringer of the copyright or right of the author.” Generally, under the law, one who engages in any of these activities without obtaining the copyright owner's per- mission may be liable for infringement. Specific information on copyright law and fair use may be found at the following sites: The U.S. Copyright Office: http://www.copy- right.gov The Electronic Frontier Foundation fair use frequently asked ques- tions: http://w2.eff.org/IP/eff_fair_use_faq.php Peer-to-Peer File Sharing Peer-to-Peer (P2P) file sharing is a general term that describes soft- ware programs that allow computer users, utilizing compatible P2P software, to connect with each other and directly access digital files from one another's hard drives. Many copyrighted works may be stored in digital form, such as software, movies, videos, photo- graphs, etc. Through P2P file sharing it has become increasingly easy to store and transfer these copyrighted works to others, thus increasing the risk that users of P2P software and file-sharing tech- nology will infringe the copyright protections of content owners. If P2P file-sharing applications are installed on your computer, you may be sharing someone else's copyrighted materials without real- izing you are doing so. As a user of the University network, recog- nizing the legal requirements of the files that you may be sharing with others is important. You should be careful not to download and share copyrighted works with others. The transfer and distribution of these works without authorization of the copyright holder is illegal and prohibited. Violations and Penalties Under Federal Law In addition to University sanctions under its policies as more fully described below, anyone found liable for civil copyright infringe- ment may be ordered to pay either actual damages or statutory damages affixed at not less than $750 and not more than $30,000 per work infringed. For willful infringement, a court may award up to $150,000 per work infringed. A court can, in its discretion, also assess costs and attorneys' fees. For details, see Title 17, United States Code, Sections 504, 505. Willful copyright infringement can also result in criminal penalties, including imprisonment of up to five years and fines of up to $250,000 per offense.

University Methods to Effectively Combat Unauthorized Distribution of Copyrighted Material and Student Sanctions A student's conduct in the University classrooms and websites is subject to and must fully conform to the University Student Code of Conduct policy, its Acceptable Computer Use for Faculty and Students policy and any other applicable University policies. The University may monitor traffic or bandwidth on the networks utilizing information technology programs designed to detect and identify indicators of illegal P2P file-sharing activity. In addition to, or as an alternative, the University may employ other technical means to reduce or block illegal file sharing and other impermissi- ble activities. The University will also provide for vigorous enforcement and remediation activities for those students identified through the University Digital Millennium Copyright Act policy as potential violators or infringers of copyright. Disciplinary sanctions will be based on the seriousness of the situa- tion and may include remediation based on a comprehensive sys- tem of graduated responses designed to curb illegal file sharing and copyright offenses through limiting and denial of network access or other appropriate means. These sanctions may be in con- junction with additional sanctions through the University Student Code of Conduct, its Acceptable Computer Use for Faculty and Students policy and any other University policy applicable to the particular situation. Students who are subject to professional codes of conduct that apply to their enrollment at the University shall be sanctioned according to the requirements of the respective code. Education and Awareness The University uses a variety of means to inform students, faculty and other network users about copyright laws and the response to copyright infringement claims by the University. The University informs its campus community through the Con- sumer Information Guide and other periodic communications that unauthorized distribution of copyrighted material, including unauthorized P2P file sharing, may subject students and faculty to civil and criminal liabilities and their possible extent. The Consumer Information Guide, http://www.phoenix.edu/ about_us/regulatory/consumer-information.html, is available on the University website, is provided to potential students and employees, and is sent by email on a yearly basis to current stu- dents, faculty and employees. Legal Sources for Online Music and Videos The legal sources for online music and videos are reviewed annu- ally by the University's Sr. Director of Governance, Risk and Com- pliance. The following links are online sources that provide information on legal access to copyrighted music and videos: EDUCAUSE is an association of colleges and universities, which maintains a list of legal media sources: http://www.edu- cause.edu/legalcontent The Recording Industry Association of America (RIAA) provides a list of legal music sources: http://www.riaa.com/toolsforpar- ents.php?content_selector=legal-music-services

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

........................................................................................... Digital Millennium Copyright Act Policy (DMCA)

The University computer networks, including its online library and classroom environment, are critical assets. Accordingly, Uni- versity of Phoenix respects the rights of the copyright owners and expects its faculty, staff, students and other network users to com- ply with U.S. copyright laws. Federal law prohibits the reproduc- tion, distribution, public display or performance of copyrighted materials over the Internet without permission of the copyright owner, except in compliance with fair use or other copyright appli- cable statutory exceptions. Please refer to the University's Copy- right Infringement and Peer-to-Peer File Sharing Policy for more information. University of Phoenix may terminate the network accounts or access to users who have repeatedly infringed on the copyrights of others. In addition to sanctions that may be applicable under the University Student Code of Conduct, the Acceptable Computer Use for Federal and Student, or other policies. The University of Phoenix, in compliance with the federal Digital Millennium Copy- right Act (DMCA), has established a mandated process for receiv- ing and tracking alleged incidents of copyright infringement. The University has designated an agent who will investigate notices of alleged copyright infringement and take appropriate actions. Such actions may include terminating repeat infringers' accounts under the DMCA. Copyright infringement notices must be given in writing, prefera- bly by email, or by U.S. mail to the agent listed below:

University of Phoenix Attn: Copyright Agent

Subject: Copyright Compliance 4025 S. Riverpoint Pkwy.

Mail Stop: CF-K612 Phoenix, AZ 85040

Email: [email protected] If a valid DMCA notification is received, the University will respond under the 'Process for Filing Notice of Alleged Infringe- ment' by taking down the infringing content found on our net- works. On taking down content under the DMCA, the University will take reasonable steps to contact the owner of the removed con- tent so that a counter notification may be filed. Upon receiving a valid counter notification, the University will generally restore the content in question, unless the University receives notice from the notification provider that a legal action has been filed seeking a court order to restrain the alleged infringer from engaging in the infringing activity. The DMCA provides that you may be liable for damages including costs and attorneys' fees if you falsely claim that someone is infringing on your copyright. Alternatively, an individual can also be liable for damages including attorneys' fees if you materially misrepresent that an activity is infringing on the copyright of another. Therefore, the University recommends contacting an attor- ney if you are unsure whether a work is protected by copyright laws. Pursuant to the DMCA, unless the University receives notification that legal action to seek a court order restraining the alleged infringer from further engaging in the infringing activity has been filed, upon receiving a valid counter notification, the University will: • Provide the person who filed the original notification with a

copy of the counter notice.

• Inform him or her that the material will be reinstated or access to it restored between 10 and 14 business days following receipt of the counter notice.

Process for Filing Notice of Alleged Infringement Below is the process for filing a notification under the DMCA when an individual believes their work has been infringed upon. Notice must be given in writing to the designated agent as specified above and contain the following information: • Identify in sufficient detail the copyrighted work that you

believe has been infringed upon; for example, describe the work that you own.

• Identify the material that you claim is infringing on your copyright as set forth in number one and provide detailed information that is reasonably sufficient to locate the infringing item; for example, provide the link to the infringing material.

• Provide sufficient contact information: phone number, address and email address.

• If possible, provide information that allows the University to notify the alleged infringing party of notice of the alleged infringement.

• The following statement must be included in your notice: “I have a good faith belief that the use of the copyrighted materials described above and contained on the service is not authorized by the copyright owner, its agent or by protection of law.”

• The following statement must be included in your notice: "I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.”

• The notice must be signed. Process for Filing Counter Notification of Alleged Infringement The person or provider of the alleged infringing material may pres- ent a counter notification pursuant to the DMCA. Upon proper counter notification, the University may reinstate the removed con- tent. Notice must be given in writing to the designated copyright agent as specified above and contain the following information: • Identify the material that has been removed. This may include

providing the location or the URL when possible. • Provide your name, address, telephone number and email

address if available. • Provide a statement that you consent to the jurisdiction of

Federal District Court for the judicial district in which you reside, or for any address outside the United States or any judicial district, in which the service provider may be found, and that you will accept service of process from the person who provided notification to the University of the alleged infringement or an agent of such person.

• Provide the following statement: "I swear, under penalty of perjury, that I have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled.”

• The notice must be signed.

........................................................................................... Vaccinations and Immunizations

Information regarding program admissions requirements, includ- ing immunization requirements for designated states, is located at http://www.phoenix.edu/admissions/ admission_requirements.html

University of Phoenix, 2016-2017

........................................................................................... Register to Vote

The University of Phoenix makes the effort to educate students regarding the importance of exercising their right to vote and makes Voter Registration information available at the campuses. The National Mail Voter Registration Form can also be used to reg- ister U.S. citizens to vote, to update registration information due to a change of name, make a change of address or to register with a political party. You must follow the state-specific instructions listed for your state. After completing the form, you must sign your name where indicated and send it to your state or local election office for processing. The national form also contains voter registration rules and regula- tions for each state and territory. For more information about regis- tering to vote, contact your state election office at http:// www.eac.gov/voter_resources/contact_your_state.aspx Register to vote by following your state-specific instructions and using the National Mail Voter Registration form at http:// www.eac.gov/voter_resources/register_to_vote.aspx

........................................................................................... Campus Safety and Security

Annual Security Report The University of Phoenix Annual Security Report is published annually by the University and is comprised of two parts, the Cam- pus Safety Policies and Campus Crime Statistics for the last three years. Visit http://www.phoenix.edu/content/dam/altcloud/doc/ about_uopx/Annual-Security-Report.pdf to access a PDF file of the University of Phoenix Annual Security Report. Campus Safety Policies The University Campus Safety Policies at http://cdn.assets-phoe- nix.net/content/dam/altcloud/doc/about_uopx/Campus-Safety- Policies.pdf have been prepared to increase University of Phoenix community's awareness of current programs that exist to protect its members' safety and well-being and to satisfy the requirements of the Safe and Drug Free Schools and Communities Act and Clery Act. The information included relates to the following: • Alcohol and other drug abuse prevention, health risks and

counseling services • Annual crime statistics • Available counseling and assistance resources • Crime prevention measures • Reporting criminal activities • Emergency mass notification • Information related to campus safety programs • Penalties and sanctions regarding the unlawful use, sale,

possession or distribution of illegal drugs and alcohol • Legal effects of alcohol and other drug use • Prohibited use or distribution of alcohol and other drugs • Safety and awareness • Sex offender registry • Sexual violence policy and prevention The information is intended to provide a useful description of Uni- versity of Phoenix campus safety policies; however, it is not intended to serve as a contractual agreement between the Univer- sity and the recipient. Additionally, the University will disseminate and publicize, for each of its campus locations, crime statistics from the most recent calendar year and two preceding calendar years. Visit http://www.phoenix.edu/about_us/campus-safety/cam- pus-safety-policies.html to access a PDF file of University of Phoe-

nix Campus Safety Policies.

........................................................................................... Campus Crime Statistics

The Campus Crime Statistics are available in accordance with defi- nitions used in the Uniform Crime Reporting System of the Depart- ment of Justice and FBI, as modified by the Hate Crime Statistics Act. The data is compiled in conjunction with University of Phoe- nix Campus Safety Policies and includes all crimes reported to the police or a University of Phoenix campus security authority over the previous three years that occurred on campus, in certain off- campus buildings or property owned or controlled by the Univer- sity, and on public property within or immediately adjacent to and accessible from the campus. If a crime has occurred but has not been reported, it cannot be reflected in the following statistics. For this reason, University of Phoenix encourages everyone to report all crimes to their designated campus security authority and local law enforcement agency. Specific campus location statistics are available electronically in the Annual Security Report at http://www.phoenix.edu/content/ dam/altcloud/doc/about_uopx/Annual-Security-Report .pdf or by requesting a printed copy from your local campus security authority. (Contact information can be viewed at http:// www.phoenix.edu/about_us/campus_safety/ campus_safety_contact_list.html) University of Phoenix expressly reserves the right to modify or to adopt additional campus policies and procedures relating to cam- pus safety, at any time without notice. Statement of Policy on Sex Offender Registration The federal Campus Sex Crimes Prevention Act requires colleges and universities to issue a statement advising the campus commu- nity where state law enforcement agency information concerning registered sex offenders may be obtained. The Act also mandates that sex offenders who are already required to register in a state provide notice of each institution of higher education in that state at which the offender is employed or is a student. This notice should be directed to the campus security authority at their cam- pus. To learn the identity of registered sex offenders on or near a cam- pus, or anywhere in the United States, visit the Sex Offender data- bases at http://www.sexoffender.com and http://nsopw.gov/. You can search by city, county or ZIP code. This information is col- lected by other agencies, and this institution cannot guarantee this information is correct or complete. The information provided here is intended to be in compliance with the Clery Act and for campus safety purposes only. It should not be used to intimidate, threaten or harass. Misuse of this information may result in prosecution. Emergency Mass Notification Policy Apollo Education Group (Apollo) and University of Phoenix (UOPX) have established an emergency mass notification process that includes emergency escalation processes, mass notifications and supporting systems. These processes enable Apollo and UOPX to contact or send notices, alerts or warnings without delay to employees, faculty and students in the event of an emergency, dan- gerous or otherwise high-risk situation at a UOPX site. Apollo and UOPX maintain emergency management policies, pro- cedures and systems to protect lives and property, and to continue necessary critical functions and essential services. An emergency is defined as a situation that poses an immediate threat to the health or safety of someone in the University community at a UOPX site or that significantly disrupts programs and activities. The Emergency Mass Notification Policy applies to all employees,

University of Phoenix, 2016-2017 CONSUMER INFORMATION

ABOUT UNIVERSITY OF PHOENIX

faculty and students of UOPX in the event of an emergency, dan- gerous or otherwise high-risk situation at a UOPX site. The policy can be viewed in its entirety in the Campus Safety Poli- cies at http://cdn.assets-phoenix.net/content/dam/altcloud/ doc/about_uopx/Campus-Safety-Policies.pdf or by requesting a printed copy from your local campus. Campus Security Authority Contact List University of Phoenix campus security authorities assist in the safety of the University community by serving as contacts for Uni- versity security issues. A current list of security contacts can be viewed at http://www.phoenix.edu/about_us/campus-safety/ campus-safety-contact-list.html Alcohol and Other Drug Abuse Prevention Drug abuse affects all aspects of life. It threatens the workplace as well as our homes, our schools and our community. The U.S. Department of Education requires institutions of higher education to implement a drug prevention and awareness program for their students and employees. University of Phoenix abides by federal Drug-Free Workplace and Drug-Free Schools and Communities Act regulations regardless of individual state legalization. Students are expected to conduct themselves ethically, honestly and with integrity as responsible members of the University's aca- demic community. Any member of the University community found consuming or selling alcohol and other drugs on University property, including attending class or meeting with campus per- sonnel, is subject to disciplinary action up to and including dis- missal from the University, depending on the seriousness of the situation. All alcohol and other drug abuse policies, prevention and referrals can be viewed in the Campus Safety Policies docu- ment at http://www.phoenix.edu/about_us/campus-safety/cam- pus-safety-policies.html Prohibition of Illicit Drug Use, Underage Drinking, and other Violations of Alcohol and other Drug-Related Policies The University community must adhere to a code of conduct that recognizes the unlawful manufacture, sale, delivery, unauthorized possession or use of any illicit drug is prohibited on property owned or otherwise controlled by University of Phoenix. If an indi- vidual is apprehended for violating any alcohol- or other drug- related law while at a University location or activity, the University will fully support and cooperate with federal and state law enforcement agencies. The University enforces a "zero tolerance" policy regarding underage drinking. Underage possession or consumption of alcoholic beverages is not permitted on property owned or controlled by the University, and the state laws will be enforced. Also, intentionally or knowingly selling, or intentionally or know- ingly furnishing alcoholic beverages to persons under the age of 21, or to persons obviously inebriated, is not permitted on property owned or controlled by the University.

Federal Financial Aid Penalties for Drug Violations According to the Higher Education Act (HEA), students convicted for a drug offense that occurred during a period of enrollment while they were receiving federal financial aid may lose eligibility for federal aid. Federal aid includes Federal Pell and FSEOG Grants, Federal Work Study, Federal Perkins Loans, Federal Staf- ford Loans, Federal PLUS Loans, Graduate PLUS Loans and other financial assistance. The Free Application for Federal Student Aid (FAFSA) asks stu- dents if they have been convicted of a drug-related offense. If the student answers "yes" to the question, then he or she will be sent a worksheet by the federal processing center in order to determine whether the conviction affects eligibility for aid. Should the finan- cial aid office be notified that a student has been convicted of sale or possession of illegal drugs, financial assistance will be sus- pended immediately. If a conviction was reversed, set aside or oth- erwise rendered invalid, it does not count. Convictions occurring during periods of non-enrollment also do not count. In addition, any conviction received as a juvenile does not count, unless the stu- dent was tried as an adult. Failure to answer the question automatically disqualifies students from receiving federal financial aid. Answering this question falsely could result in fines, imprisonment or both. More informa- tion about federal penalties and sanctions is located at http:// www.justice.gov/dea/druginfo/ftp3.shtml Penalties for Drug Convictions POSSESSION OF ILLEGAL DRUGS A FEDERAL OR STATE DRUG CONVICTION CAN DISQUALIFY A STUDENT FOR FEDERAL STUDENT AID (FSA) FUNDS. CONVICTIONS ONLY COUNT AGAINST STUDENT ELIGIBILITY IF THEY WERE FOR AN OFFENSE THAT OCCURRED DURING A PERIOD OF ENROLLMENT FOR WHICH THE STUDENT WAS RECEIVING FSA AND THEY DO NOT COUNT IF THE OFFENSE WAS NOT DURING SUCH A PERIOD, UNLESS THE STUDENT WAS DENIED FEDERAL BENEFITS FOR DRUG TRAFFICKING BY A FEDERAL OR STATE JUDGE. ALSO, A CONVICTION THAT WAS REVERSED, SET ASIDE, OR REMOVED FROM THE STUDENT'S RECORD DOES NOT COUNT NOR DOES ANY CONVICTION RECEIVED AS A JUVENILE COUNT UNLESS THE STUDENT WAS TRIED AS AN ADULT.POSSESSION OF ILLEGAL DRUGS

• First offense: Loss of eligibility for federal financial aid for one year from the date of conviction.

• Second offense: Loss of eligibility for federal financial aid for two years from the date of conviction.

• Third offense and subsequent offenses: Indefinite ineligibility for federal financial aid from the date of conviction.

SALE OF ILLEGAL DRUGS • First offense: Loss of eligibility for federal financial aid for two

years from the date of conviction. • Second offense and subsequent offenses: Indefinite ineligibility

from the date of conviction. How to Reduce the Period of Eligibility or Regain Eligibility

The student may shorten the period of ineligibility by:

• Successfully completing an approved drug rehabilitation program that includes passing two unannounced drug tests;

• Passing two unannounced drug tests administered by an approved drug rehabilitation program; or

University of Phoenix, 2016-2017

• Having the conviction reversed, set aside or otherwise rendered invalid.

The student may regain eligibility the day after the period of ineli- gibility ends. Students denied eligibility for an indefinite period can regain it after successfully completing a qualified rehabilitation program, passing two unannounced drug tests from such a program, or if a conviction is reversed, set aside or removed from the student's record so that fewer than two convictions for sale or three convic- tions for possession remain on the record (in such cases, the nature and dates of the remaining convictions will determine when the student regains eligibility). Students who regain eligibility during the award year should notify the financial aid office immediately so that they might receive any eligible financial aid which they are entitled to receive. It is the student's responsibility to certify that a rehabilitation pro- gram was successfully completed, as with the conviction question on the FAFSA, the University is not required to confirm the reported information unless conflicting information is determined. Qualified Drug Rehabilitation Program A qualified drug rehabilitation program must include at least two unannounced drug tests and must satisfy at least one of the follow- ing requirements: • Be qualified to receive funds directly or indirectly from a federal,

state or local government program. • Be qualified to receive payment directly or indirectly from a

federally or state-licensed insurance company. • Be administered or recognized by a federal, state or local

government agency or court. • Be administered or recognized by a federal or state-licensed

hospital, health clinic or medical doctor. Convictions for Offense That Occurred During Enrollment Federal regulations require an enrolled student convicted of a drug offense after receiving federal financial aid to notify Student Finan- cial Services immediately. The student may be ineligible for further aid in that academic year and required to pay back all federal aid received after the date of the conviction. Student Financial Services will work with the student regarding all of the available options. Institutional Sanctions for Alcohol and Drug Violations Any member of the University community found possessing or selling illegal drugs on University property which includes attend- ing class and meeting with campus personnel or in violation of the institution's alcohol policies while on campus shall be subject to discipline on a case-by-case basis. Discipline will be based on the seriousness of the situation includ- ing: • A case may result in dismissal from the University. • In all cases, the University will abide by local, state and federal

sanctions regarding unlawful possession of drugs and the consumption of alcohol.

• Additional state penalties and sanctions may also apply. The University has adopted a zero-tolerance policy regarding alco- hol and drug violations.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

.....................................................................................................................................................................................

........................................................................................... Academic Year Definition Policy

Overview The Academic Year Definition Policy provides the defined aca- demic year for each program (by credential level) offered by the University. Policy A student's academic year begins with the first eligible course of a degree program and ends when the student successfully completes the credits and weeks of instructional time requirements. A week of instructional time is a week (a consecutive seven day period) in which one day of instruction occurs. Instructional time does not include periods of vacation, orientation, or homework.

The University defines its academic years as follows:

• Undergraduate Certificate Programs are a minimum of 24 credits and 40 weeks of instructional time

• Graduate Certificate Programs are a minimum of 24 credits and 48 weeks of instructional time

• Associate Programs (9-week model) are a minimum of 24 credits and 36 weeks of instructional time

• Associate Programs (5-week model) are a minimum of 24 credits and 40 weeks of instructional time

• Bachelor Programs are a minimum of 24 credits and 40 weeks of instructional time

• Masters Programs are a minimum of 24 credits and 48 weeks of instructional time

• Doctoral Programs are a minimum of 24 credits and 48 weeks of instructional time

Students who take more than one course at a time or have courses with overlapping instructional weeks may complete the minimum number of credits (24) prior to completing the required weeks of instructional time. In order for a student to complete the academic year, both credits and weeks of instruction must be met. Therefore, students may need to complete additional weeks to successfully complete the academic year definition.

Example: A student is enrolled in a Bachelor program and has two courses that overlap by one instructional week. The student would be com- pleting 24 credits in 39 weeks; however, the academic year defini- tion is a minimum of 24 credits and 40 weeks. Therefore, the academic year would not be over until the student completes at least one more week of instructional time. In order to do this, the student must complete at least one additional week in the subse- quent course. Overlapping Academic Years An academic year that begins before a prior academic year has ended is considered an overlapping academic year. This scenario is rare, but most commonly occurs when a student starts with the University after recently attending a different institution or when the student completes a prior program at the University and begins another program. Students in these scenarios need to work with their finance advisor to determine if they have overlapping aca- demic years and if their financial aid eligibility will be impacted. For further information on these specific types of scenarios, please refer to the External Transfer Policy and Advancing Programs Pol- icy.

........................................................................................... Advancing Programs Policy

Overview The Advancing Programs policy documents the University's treat- ment and determination of federal financial aid eligibility for stu- dents who advance programs (a.k.a. finish one program and begin another program) at the University. Policy If the student begins a new program at the University prior to the expiration of the prior program's end of program (EOP) academic year, the University will award all federal financial aid to complete the remainder of the prior program's EOP academic year. Advancing Programs A student who graduates from one program at the University and begins another program at the University is a stu-dent who is advancing programs. Federal financial aid awards for students who advance programs will be based on whether or not the stu- dent has begun a new academic year or has an overlapping aca- demic year with the prior pro-gram. New Academic Year A student who graduates from one program at the University and begins another program after the expiration of the prior program's EOP academic year is a student who is advancing programs with a new academic year. For these scenarios, the University will award the student all fed- eral financial aid based on a full academic year as defined by the new program of study. (Refer to the Federal Pell Grant/IASG Pol- icy, Direct Loan Policy, and Cam-pus Based Policy for further infor- mation on awarding and the Academic Year Definition Policy for further information on defined academic years) Overlapping Academic Years A student who graduates from one program at the University and begins another program prior to the expiration of the prior pro- gram's EOP academic year is a student who is advancing programs with overlapping academic years. If an overlapping academic year exists, the student is required to complete the academic year in terms of both instructional weeks and credits in the prior program.

For these scenarios, federal financial aid awards are determined as follows:

Federal Pell Grant Award A student cannot receive more than his or her scheduled Federal Pell Grant award for a federal award year. (Refer to the Federal Pell Grant-IASG Policy for further information). When a student has al- ready received a Federal Pell Grant during the same federal award year, the University determines the percentage of the scheduled Federal Pell Grant award that the student has received in order to calculate the student's remaining eligibility (if any) for a Federal Pell Grant award. To calculate the student's remaining eligibility, the University uses

the following formula:

Pell disbursed in prior program = % of scheduled

award usedScheduled award in prior program

University of Phoenix, 2016-2017

The University then determines the maximum percentage of the scheduled Federal Pell Grant Award the student may receive in the

new program by using the following formula:

When calculating the student's Federal Pell Grant award, the Uni- versity also ensures the student does not exceed the Pell Lifetime Eligibility Used (Pell LEU). The remaining Federal Pell Grant award amount is not divided equally across the payment periods in the new program. Instead, the Federal Pell Grant funds may be disbursed in an amount up to the stu-dent's remaining eligibility for each payment period, except that no payment period disbursement can exceed 50% of the sched- uled annual award. Federal Pell Grant Example: A student graduates from the AAB pro- gram and advances to the BSBA program at the University. It is determined the student's academic year for the AAB program overlaps with the academic year for the BSBA program. Pell Data from the Prior Program at the University

The University must now determine the student's remaining Pell eligibility for the federal award year to determine the amount it may actually award to the student. Pell Calculations by the University

The student's remaining Federal Pell Grant eligibility is $2,500. Since this amount is more than half of the scheduled Federal Pell Grant award, the award must be disbursed in two payment peri- ods. The student may receive half of the scheduled Federal Pell Grant award in the first payment period as long as the first pay- ment period is half an academic year, and the remainder of the amount in the second payment period. If the first payment period is not at least half an academic year, the Pell is disbursed based on the remaining credits in the academic year.

Pell Disbursements in the new program at the University

Federal Direct Loan Award The University will award a Direct Loan in the new program for the remainder of the prior program's EOP academic year as long as the student is enrolled at least half time, i.e. at least six credit hours. (Refer to the Student/Parent Eligibility Policy for further informa- tion) The loan period will cover the remaining credits and weeks of the over-lapping academic year. The Direct Loan funds will not exceed the remaining balance of the student's annual loan limit at the loan level associated with the new program. Direct Loan Example: A student graduates from the AAB program and advances to the BSBA program at the University. It is deter- mined the student's academic year for the AAB program overlaps with the academic year for the BSBA program. In the BSBA pro- gram, the student is a third year, independent undergraduate stu- dent with a maximum annual Subsidized Loan eligibility of $5,500 and Unsubsidized Loan eligibility of $7,000.

Direct Loan Data from the Prior Program at the University

The University must now determine the student's remaining Subsi- dized and Unsubsidized Loan eligibility for the overlapping aca- demic year in the BSBA program. Direct Loan Calculations to Determine Remaining Eligibility for

Overlapping AY

These remaining loan fund amounts will be disbursed based on the payment periods in the loan period at the University. (Refer to the Disbursements Policy for additional information) Other Federal Aid Awards All other federal financial aid, including Federal Supplemental Opportunity Grant (FSEOG) and Federal TEACH Grant follow the same awarding process of finishing out the prior program's aca- demic year.

........................................................................................... Allowable Charges Policy

Overview Federal regulations stipulate that when an institution disburses federal financial aid funds to a student by crediting the student's account, it may do so only for allowable charges. The Allowable Charges Policy defines what those allowable charges are at the

(100% of Scheduled Award)

- (% of Scheduled Award used)

Maximum % of Scheduled Pell Award student may receive

Scheduled Pell award $4,000

Pell award disbursed $1,500

Scheduled Pell Award $4,000

Percentage of Pell award already used in the prior program (Pell award disbursed/scheduled Pell award)

$1,500/$4,000 = 37.5%

Percentage of remaining Pell eligi- bility (100% – % used)

100% – 37.5% = 62.5%

Student’s remaining Federal Pell Award (Scheduled award at University X percentage remaining eligibility)

$4,000 X 62.5% = $2,500

First payment period $2,000

Second payment period $500

Subsidized Loan disbursed $1,688

Unsubsidized Loan disbursed $2,250

Remaining Subsidized Loan eligibility for Overlap- ping AY (Annual Subsidized Loan limit – Subsi- dized Loan funds already disbursed)

$5,500 - $1,688= $3,812

Remaining Unsubsidized Loan Eligibility for Over- lapping AY (Annual Unsubsidized Loan limit – Unsubsidized Loan funds already disbursed)

$7,000 - $2,250= $4,750

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

University. Policy Allowable Charges The University defines allowable charges as charges assessed by the University for the current payment period for the following: • tuition (including tuition for Directed Study and state sales tax) • electronic course materials fees and books (only if the University

has authorization from the student/parent - Refer to the Federal Financial Aid Credit Balance Policy) • By using the ED MAP Book Voucher, the student is

considered to have authorized the use of federal financial aid funds for books and is not required to provide any addition- al authorization. If the student chooses not to use the book voucher, the authorization is no longer valid.

• California Student Tuition Recover Fund (CA STRF), if applicable

Except as noted above, authorization is not required to apply fed- eral financial aid funds to any invoiced allowable charges for the payment period. Future Charges The University defines estimated future charges for the current payment period as follows:

• Allowable charges that have not been charged to the student's account.

Authorization from the student (or parent for PLUS loan) is required to apply federal financial aid funds to estimated future charges for the payment period. (Refer to the Authorization to Apply Funds Policy for additional information.) Prior-Year Charges The University does not use any Direct Loan funds in excess of $200 to pay for prior-year charges. Authorization is not required for the University to use current-year Direct Loan funds to satisfy prior loan period charges of $200 or less for tuition, electronic course material fees and directed study. The University does not apply any other type of federal financial aid funds (e.g. Pell and FSEOG) to prior year charges. (Refer to the Federal Financial Aid Credit Balance Policy for additional information.)

........................................................................................... Campus-Based Programs Policy

Overview The Campus Based Policy defines the University's selection criteria and packaging philosophy for awarding cam-pus-based funds con- sistently to all eligible students. Policy The University participates in one of the three campus-based pro- grams, the Federal Supplemental Educational Opportunity Grant (FSEOG) Program. The University will make FSEOG funds reason- ably accessible to all eligible stu-dents, to the extent of available funds. Furthermore, it will not exclude from consideration any one particular type or category of student. Federal Supplemental Educational Opportunity Grant (FSEOG) The following represents selection criteria and procedures for determining which students may be awarded FSEOG funds. These selection procedures are uniformly applied. First Selection Group • Undergraduate students who have not earned a bachelor's or

first professional degree

• Students eligible to receive federal Pell Grant funding (based on EFC and credential level) during the same award year in which the campus-based funding will be disbursed

• Students with an EFC** of zero and exceptional need are reviewed for funding under the following formula:

*Refer to the Packaging Policy for additional information. **The University will use the EFC from the same award year for the Direct loan and campus-based programs After the University has determined a student's need, the Univer- sity determines the student's eligibility. The University first awards all funds to students meeting the con- ditions of the first selection group. When all stu-dents in the first selection group are awarded and disbursed FSEOG program funds, the University will determine if students in the second selec- tion group can be awarded. Second Selection Group • Undergraduate students who have not yet earned a bachelor's or

first professional degree • Students eligible to receive federal Pell Grant funding (based on

EFC and undergraduate standing) during the same award year in which the campus-based funding will be disbursed

• Students with exceptional financial need (defined as students with the lowest EFCs who are not receiving Pell Grants). This

group also includes students who have exceeded their Pell LEU.

*Refer to the Packaging Policy for additional information. The University keeps documentation of the eligible EFC calculated for the student and confirms Pell Grant eligibility prior to disburse- ment of the FSEOG. If the FSEOG recipient does not receive Pell Grant funds during the award year, but the documentation shows that the FSEOG award and disbursement were made in good faith, the University is not required to recover the FSEOG funds already disbursed to the student. If the student loses Pell Grant eligibility prior to disbursement of the FSEOG, the University will cancel the FSEOG award. FSEOG and Pell Lifetime Eligibility Used If a student receives a Pell Grant for only one payment period of an award year due to reaching the Pell lifetime eligibility (LEU), the student may still receive an FSEOG award for both payment peri- ods in the award year (Refer to the Federal Pell Grant/IASG Policy for further information on Pell LEU). If the student has met or exceeded the Pell LEU, the student does not fall under the first selection group criteria above and is not eligible for any FSEOG awards in the award year. However, if funds remain after the first selection group has been paid; the student may be eligible for FSEOG under the second selection group criteria.

Cost of Attendance - EFC - Estimated Financial Assistance (EFA)* = Exceptional financial need of at least $500

University of Phoenix, 2016-2017

Establishing Categories of Students The University specifies categories of students to ensure students in each category have an opportunity to be award-ed FSEOG funds. Categories may be based on class standing, enrollment sta- tus, program, date of application, or a combination of factors. The University's written selection procedures ensure that FSEOG recipients are selected based on the lowest EFC and Pell Grant pri- ority requirements over the entire award year. As students are awarded for the federal award year daily, FSEOG funds are reserved for use throughout the award year (on the basis of the University's experience from previous periods), and selection prac- tices are applied in a manner that assures a reasonable consistency over the entire award year. Each year the University reviews prior award year data to determine the appropriate award amounts and allocations to ensure reasonable availability of funds throughout the award year. Annual Award Amounts The annual award for each student may be up to $500, depending on availability and student eligibility. The mini-mum FSEOG amount is $100. The award amount is disbursed equally in two payment periods within the academic year. However, if the student is an advancing student finishing out a prior academic year (refer to Advancing Pro-grams Policy for further information) or a stu- dent who is in a remaining period of study that is not a full aca- demic year where the remainder of the program or academic year is equal to or less than half of an academic year, the FSEOG pay- ment may be made in one disbursement. FSEOG is not prorated for graduating students with less than a full academic year remaining or for programs that are less than a full academic year. Crossover Periods Crossover periods are payment, award, or loan periods that over- lap two award years. If a student is receiving a Pell Grant during a payment period that occurs in two award years and the student is among those with the lowest EFC, the student satisfies the FSEOG first selection group requirements for the same crossover period regardless of which award year the Pell Grant funds are attributed. A student can also receive FSEOG funds under the first selection group requirements during a crossover payment period, from either award year allocation, as long as the stu-dent also receives a Pell Grant in the award year to which the crossover payment period is attributed. If the second payment period of an academic year starts before July 1 and the University awarded FSEOG using the first award year's allocation, the University will disburse those funds up until the September Federal Register dead-line as long as the student is eli- gible for those funds. If the second payment period of an academic year starts after July 1, the University awards the second FSEOG disbursement using the subsequent award year's funds if the student meets the eligibil- ity criteria in the subsequent award year. This includes being eligi- ble to receive federal Pell Grant funding during the same award year in which the campus-based funding is disbursed. However, the University uses the original award year's Cost of Attendance (COA) and EFC in calculating the student's financial need and eli- gibility for aid from the campus based programs. Nonfederal Share Requirement for FSEOG The University meets its nonfederal match of 25% using the aggre- gate matching method. The University's resources used to reach the nonfederal match may include institutional scholarships and grants; waivers of tuition or fees; the nonfederal portion of state

scholarships and grants; and funds from foundations or other char- itable organizations. The University's own resources used to fund FSEOG must be dis- bursed before or at the time the federal dollars are disbursed. However, outside resources can be used to match federal dollars even if the funds are received at a later date, as long as the Univer- sity has written information about the funds being award to a stu- dent. This written information will be kept on file at the University. FSEOG Carry-Forward and Carry-Back The University may spend up to 10% of its current award year FSEOG allocation in the following award year. Carry-forward funds are spent before the current year allocation. The University may also spend up to 10% of its current year FSEOG allocation of expenses incurred in the prior award year. Carry-forward and carry-back funds are matched in the award year they are spent. Information for both carry-forward and carry- back transactions are reported on the Fiscal Operations Report and Application to Participate (FISAP). Recalculating Campus- Based Funds

Any time a student at the University begins attendance in at least one course but does not begin attendance in all courses scheduled, the University checks to see if it is necessary to recalculate the student's eligibility for campus-based funds. This recalculation is based on the revised enrollment status and cost of attendance. The University does not include any costs associated with classes the student failed to begin in the COA.

If the student withdraws from the University, this recalculation is performed prior to the completion of the Return of Title IV Funds calculation. The recalculated amounts of campus based funds is used in the Return calculation.

Administrative Cost Allowance (ACA) The amount of ACA the University may claim is determined by its expenditures for the FSEOG program. • FSEOG disbursements to students - both the 75% federal share

and the 25% nonfederal share • If the University chooses to provide more than a 25%

institutional share to FSEOG recipients, it does not include an FSEOG institutional share in excess of 25% in the calculation of the ACA.

ACA is calculated as follows:

The University may use the ACA to assist in the costs of administering the campus-based and federal Pell Grant pro-grams such as salaries, furniture, supplies, travel and equipment. The ACA may also be used to pay service fees charged by banks for maintaining campus-based programs accounts, and expenses related to student consumer in-formation requirements. If the

5% of the first $2,750,000 of the University's expenditures to stu- dents under FSEOG Program

+ 4% of expenditures to students greater than $2,750,000 but less than $5,500,000 under the FSEOG Program

+ 3% of expenditures to students greater than $5,500,000 under the FSEOG Program

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

University were to claim the ACA, it would come from the FSEOG allocation received. However, the University currently does not claim any ACA from the FSEOG program.

........................................................................................... Cost of Attendance Policy

Overview The Cost of Attendance Policy addresses the cost of attendance (COA) established for use in calculating a student's amount of fed- eral financial aid eligibility and awarding financial aid for a spe- cific period of enrollment. The University uses the same COA when awarding Pell and Direct Loans unless the student is a Pell or Iraq Afghanistan Service Grant (IASG) only student. If the student is only receiving Pell or IASG, the Pell COA is used for awarding purposes. The COA consists of various components to determine eligibility for a period of enrollment. The University reviews and, if necessary, updates each COA component annually, referencing the Consumer Expenditure Survey from the Bureau of Labor and Sta- tistics website and reviewing actual institutional data. Policy

The University's COA is made up of the following components:

• Tuition • Books and Supplies (Electronic Course Materials and Books -

rEsource Fees) • rEsource fees encompass course textbooks and electronic

materials, the University library, eBook collection, math labs, programming software, the Centers for Math and Writing Excellence, and Phoenix Career Guidance SystemTM

• Living Expense • Room and Board (housing and food) • Transportation • Miscellaneous (personal care expenses) • Loan Fees

If a student is attending less than half time, the COA is limited to the following components:

• Tuition • Electronic Course Materials and Books (rEsource Fees) Tuition

The tuition component for the COA is a per credit average based on credential level and college. The University documents how tuition averages are calculated and makes this information available upon request. Exceptions include professional judgment decisions and elimination of an overaward using a student's actual tuition costs for the period of enrollment. (Refer to the Professional Judgment and Overaward & Overpayments Policies for further information.) If a student's period of enrollment is less than a full academic year, costs will be adjusted to match the period of enrollment.

Books and Supplies (Electronic Course Materials and Books)

The books and supplies component is calculated using a standard rEsource fee based on the credential for each en-rolled course, for the period of enrollment.

Living Expense

The living expense component is a per month allowance calculated using data provided in the most recent Con-sumer Expenditure Survey. The University documents how living expense components are calculated and makes this information available upon request. Students receiving military housing assistance (Basic Allowance for Housing or BAH) will have a reduction in living expenses in the amount of the room allowance (housing).

To determine the total living component for each student's COA, the University references its academic year definition for each cre- dential level to establish the number of months to be used. (Refer to Academic Year Definition Pol-icy for further information) • Nine months for associate's degree-seeking students (9 week

course delivery); • Ten months for associate's degree-seeking students (5 week

course delivery) • Ten months for bachelor's degree-seeking students; and • Twelve months for graduate students. • Certificate seeking students:

• College of Education

- Undergraduate certificate - 8 months

- Graduate certificate - 12 months

• College of Health sciences and Nursing

- Undergrad certificate-10 months

- Graduate certificate-12 months

• College of Humanities and Sciences

- Undergrad certificate-8 months

• College of Information Systems and Technology

- Undergrad certificate-8 months

- Graduate certificate-9 months

• College of Security and Criminal Justice

- Undergrad certificate-8 months

• College of Social Sciences

- Undergrad certificate-10 months

- Graduate certificate-9 months

• School of Business

- Undergrad certificate-8 months

- Graduate certificate-9 months

Programs Less than an Academic Year and Remaining Periods of Study Less than an Academic Year (End of Program) The COA for programs less than an academic year and the COA for end of programs (EOPs) is based on the credits required to com- plete the program and the weeks of instructional time, converted to months, needed to complete those credits. The months are rounded up and multiplied by the monthly living expense to determine the living expense component of the student's COA. The COA for an EOP will not increase if a remaining period needs to be extended due to the student failing or withdrawing from a course(s) in the prorated period. Loan Fees The University calculates an average loan fee per month based on credential level. The number of months used to determine the liv- ing expense component (see above) is also the number of months used to determine the total loan fee component in the student's COA. The University documents how the loan fee component is calculated and makes this information available upon request. Incarcerated Students The COA for incarcerated students is limited to tuition, course material fees, and books and supplies, if required in the program of study. (Refer to the Student/Parent Eligibility Policy for further information) Tribal Budget The University prepares a separate tribal budget for students who receive tribal funding. The tribal budget consists of actual tuition

University of Phoenix, 2016-2017

rates for the tuition component and may include a child/depen- dent care average component obtained from the National Associa- tion of Childcare Resource and Referral Agency (NACCRRA). The University averages each childcare type for weekly and hourly cost for each state. Documentation is available for review, upon request.

........................................................................................... Consortium Agreements Policy

Overview Written arrangements consist of consortium and contractual agree- ments. The Consortium Agreements policy documents the Univer- sity's position on participating in consortium agreements with other institutions for the purpose of receiving or processing federal financial aid funds. Policy The University may execute on an institutional basis and act as a host institution for students not enrolled at the University. How- ever, the University will not execute on an individual basis nor exe- cute as a home or host institution for students enrolled as degree seeking students at the University.

........................................................................................... Direct Loan Policy

Overview The Direct Loan Policy addresses the application process for obtaining a Federal Direct Loan (DL), the applicable period of time for receiving a DL, and the maximum annual and aggregate amounts of DL a borrower may receive. Policy Application Process To obtain a Direct Loan (DL), a student must complete and submit a current award year Free Application for Federal Student Aid (FAFSA). Additional forms, such as the University Financial Aid Application, Direct Loan Master Promissory Note (MPN), and/or Direct Loan Entrance Counseling (if first time borrower) may also be needed. Once completed documents are received, the University deter- mines the student's eligibility for the DL program and awards accordingly. The University will send out a notification of the pro- posed loan package via an award letter including the proposed loan type(s) and amount(s). Once the award is made, the Univer- sity transmits the loan origination and disbursement record to the Department of Education (ED). ED will provide an origination acknowledgement confirming the student has a completed MPN and is eligible for the DL program funds awarded. Prior to the anticipated disbursement date, the student's eligibility for the DL program funds is reconfirmed and loan funds are drawn-down from ED and disbursed to the student by application to the student account with the University. MPN Confirmation The University uses the multi-year MPN and practices an active confirmation process for all borrowers borrowing under the Direct Loan Program. The University requires a student to submit a new MPN if no Direct Loan disbursements are made within one year of the original MPN sign date. The University originates the loan(s) based on the student and/or parent's confirmed loan amount(s) received during the processing of his/her financial aid for each FAFSA award year. Request may be made for an increase or decrease to the loan amount. However, if the amount(s) of Direct and/or Federal Direct PLUS (PLUS) loans requested exceeds the student's cost of attendance (COA), the University only originates up to the COA.

Once the loan is disbursed, the University sends the student/par- ent a Right to Cancel letter, which includes the time given to respond should the student and/or parent borrower wish to cancel their loan request(s). This notification is mailed after the loan dis- bursement has been credited to the student's account. Borrowers who wish to cancel all or a portion of their loan must inform the University within 30 days from the date the University sends the disbursement notification. Any requests received after the 30 days but prior to 110 days will be honored as a partial cancellation based on title IV funds that are currently unapplied. The University noti- fies the student/parent in writing of the outcome of his or her request regardless of when the cancellation request is received. Loan Period The minimum period of enrollment the University may originate a Direct Loan is the lesser of the following: • The length of the student's program • The student's academic year (Refer to the Academic Year

Definition Policy for specific requirements) • The remaining portion of the student's program (if the program

is shorter than an academic year

The maximum period the University may originate a DL is

• generally, the student's academic year (Refer to the Academic Year Definition Policy for specific requirements); or

• for a defaulted borrower who has regained eligibility, the academic year the borrower re-gained eligibility.

Note: For information on loan periods for students who transfer from another school, complete a program and advance to another program at the University, or change programs at the University refer to the External Transfer Policy, Advancing Programs, and Pro- gram Changes Policies

Annual Loan Limits for Subsidized and Unsubsidized Loans

Students may attend another school(s) while attending the Univer-

Grade Level

Dependent Undergraduat e Student

Independent Undergraduat e Student

Graduate/ Professiona l Student

(1) Freshman

$5,500 (base) (no more than $3,500 of this amount can be a subsidized loan)

$9,500 (base) (no more than $3,500 of this amount can be a subsidized loan) $20,500

(2) Sophomore

$6,500 (base) (no more than $4,500 of this amount can be a subsidized loan)

$10,500 (base) (no more than $4,500 of this amount can be a subsidized loan)

(3 & 4) Junior and Senior (5) Fifth year undergradu- ate

$7,500 (base) (no more than $5,500 of this amount can be a subsidized loan)

$12,500 (base) (no more than $5,500 of this amount can be a subsidized loan)

A student whose parent cannot obtain a PLUS Loan is allowed to borrow additional Direct Unsubsidized Loan amounts. Student dependency status will be determined based on answers to questions on the Free Application for Federal Student Aid (FAFSA)

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

sity and receive Direct/PLUS loans at both schools for the same period of enrollment. If this occurs, the University resolves any possible annual loan limit overaward by reducing or cancelling loan disbursements to ensure students do not exceed annual loan limit amounts. Aggregate Loan Limits for Subsidized and Unsubsidized Loans If a student at the University has received federal loans at other schools, the University reviews the student's Financial Aid history on the institutional student information record (ISIR) to ensure the student has remaining eligibility under the aggregate loan limits. If a student exceeds the aggregate loan limits, the student may not receive additional direct loans until the student (1) repays in full the excess loan amount; or (2) makes arrangements, satisfactory to the holder of the loan, to repay the excess loan amount. When reviewing NSLDS, the University uses the Aggregate Out- standing Principal Balance (Agg. OPB) shown in NSLDS for each of the student's outstanding federal loans. If the student has one or more consolidation loans, which may include Subsidized and Unsubsidized federal loans, NSLDS will show separate totals for each. The University is not responsible for reviewing “unallocated” loans if they are present in NSLDS. The following represents the maximum outstanding total subsi-

dized and unsubsidized loan debt:

150% Direct Subsidized Loan Limit Borrowers who have no outstanding balance on a Direct Loan or a Federal Family Education Loan (FFEL) on July 1, 2013, or on the date the borrower obtains a Direct Loan after July 1, 2013 will have Direct Subsidized Loan eligibility limited to a period not to exceed 150 percent of the length of the borrower's educational program. In addition, under certain conditions, these first-time borrowers who have exceeded the 150 percent limit may lose the interest sub- sidy on their Direct Subsidized Loans. ED will monitor this subsi- dized usage and notify borrowers through dis-closure statements provided to the borrowers. Additional Unsubsidized Eligibility Independent undergraduate, graduate or professional students may borrow additional unsubsidized annual loan amounts.

Dependent undergraduate students, whose parents are unable to borrow PLUS loans due to adverse credit or other documented exceptional circumstances, may borrow additional unsubsidized

annual loan amounts. Exceptional circumstances include, but are not limited to, circumstances in which the student's parent receives only public assistance or disability benefits, is incarcerated, has an adverse credit history, or the parent's whereabouts are un-known. A parent's refusal to borrow a Federal PLUS Loan or Direct PLUS Loan does not constitute exceptional circumstances. Dependent undergraduate students, whose parents have ended financial support and refuse to file the FAFSA, may be eligible for unsubsidized loans. In these scenarios, the University verifies that the parents have ended financial support and refuse to file the FAFSA based upon documentation submitted by the dependent student. These stu-dents must complete and submit a FAFSA that includes all the required student information. They are eligible to receive only an unsubsidized loan and not any other federal finan- cial aid assistance. The maximum annual unsubsidized loan amount they may receive is the “base” annual loan limit for the student's grade level plus the additional $2,000 unsubsidized amount. Loan Origination Date The date of a loan origination is the date the University creates the electronic loan origination record. The University will not originate a direct loan for a loan period in which the student is no longer enrolled at least half-time, even if the student is otherwise still enrolled at the University. Any funds originated after the student's loan period end date are not kept by the University. Annual Loan Limit Progression The student's academic year is used as the basis for the annual loan limits. To advance to the next grade level and for annual loan limit purposes, the student must successfully complete and earn the weeks and credit hours in the academic year. (Refer to the Aca- demic Year Definition Policy for specific requirements) If the University accepts transfer credits for a student transferring from another school into a program at the University that is greater than one academic year in length, the University uses the loan lim- its associated with the grade level based on the credits accepted. Prorating Annual Loan Limits The University is required to prorate Federal DL eligibility in the following scenarios:

• The program is less than one academic year in length (see Academic Year Policy for more in-formation)

• The undergraduate program is more than one academic year in length but a student's remaining period of enrollment in this undergraduate program is less than an academic year in length based on required credits

Program is less than an academic year in length Students enrolled in programs less than an academic year in length will have their DL eligibility amounts prorated. The annual loan

limit for these programs is based on the lesser of -

Subsidized Total (subsidized & unsubsidized)

Dependent Under- graduate Students (excluding those whose parents can- not borrow PLUS)

$23,000 $31,000

Independent Under- graduate students & Dependent Under- graduate Students whose parents can- not borrow PLUS

$23,000 $57,500

Graduate & Profes- sional Students

$65,500 $138,500

Credit hours enrolled in the program X Annual loan limit

Credit hours in the academic year

University of Phoenix, 2016-2017

Program is more than an academic year in length but remaining period of enrollment is less than an academic year in length in required credits. Students enrolled in undergraduate programs with a remaining period of enrollment less than an academic year, as measured in credit hours, will have their DL eligibility amounts prorated based

Example: An independent, second year student is enrolled in the AAB program. He has a remaining period of enrollment consisting of 12 credit hours. A full academic year at the University is defined as 24 credit hours.

In the proration scenario described above, standard rounding rules apply.

Note: the proration formulas determine the maximum loan amount a student may borrow for a remaining period of enrollment, not the loan amount the student may actually receive. In some cases, the actual loan amount the stu-dent is eligible to receive may be less than the prorated loan limit (based on costs, EFC, other aid, aggregate borrower, etc.)

........................................................................................... Disbursements Policy

Overview

The Disbursements Policy addresses a student's eligibility for standard, late, and post withdrawal disbursements from the University. The University may only disburse federal financial aid funds to eligible students.

Policy Standard Disbursement A student is eligible to receive the first disbursement of federal financial aid when the University confirms the stu-dent is enrolled in courses for the payment period and is eligible to receive the funds. The student becomes eligible to receive a disbursement of federal financial aid for the second payment period when the stu- dent successfully completes one-half the weeks of instructional

time AND earns one-half the credit hours in the defined academic year (AY). Typically, the University disburses funds once the stu- dent successfully completes half the credits and weeks of instruc- tion in the current AY, which may consist of more credit hours and weeks of instruction than the defined AY. If the payment periods are not equal in credit hours and weeks of instructional time, the first payment period will consist of more credit hours and/or weeks of instructional time to ensure at least one-half the credit hours and one-half the weeks of instructional time in the AY are completed. Occasionally, when a student's file is reevaluated, the second payment period may consist of more credit hours and weeks of instructional time than the first payment period. If a program is longer than one AY and consists of a remaining period that is more than one-half an AY, the second disbursement of the remaining period is made once the student successfully com- pletes one-half of the weeks of instructional time AND earns one- half the credits in the remaining period. If the remaining period is equal to or less than one-half an AY, the second disbursement of the remaining period may not be disbursed until the student success- fully completes one-half the weeks of instructional time AND earns one-half the credit hours in the remaining payment period. If the University is unable to determine when a student has suc- cessfully completed one-half the credit hours in the remaining period of study, the second payment period will begin on the latter of the date the student successfully completes 1) one-half of the coursework in the remaining period; or 2) one-half the weeks of instructional time in the remaining period. If the remaining period consists of only three credit hours and five weeks of instructional time, the second disbursement will be made once the student suc- cessfully completes 3 weeks of instructional time. The University will disburse Direct Loan proceeds in substantially equal installments, and no installment will exceed one-half of the loan amount. First-time, first-year undergraduate borrowers will not have the first installment of Direct Loan proceeds disbursed until 30 calen- dar days after the program of study AY begins. The University will schedule disbursements according to procedures. Before disbursing federal financial aid funds, the University deter- mines and documents the student's eligibility to receive federal financial aid funds. The University disburses federal financial aid funds by crediting the student's account no later than three business days after receiv- ing the funds. Funds in excess of allowable charges are paid directly to the student unless otherwise authorized in writing by the student. (Refer to the Federal Financial Aid Credit Balance Policy for additional in-formation.) Right to Cancel Before the University disburses federal financial aid funds, the University will notify the student of the amount of funds that the student (or parents in the case of PLUS loans) can expect to receive under each federal financial aid program and how and when those funds will be disbursed. The University will notify the student (or parent) of the amount of the federal aid disbursement, the student's (or parent's) right to cancel all or a portion of the loan, loan disbursement, TEACH Grant or TEACH Grant disbursement and have the proceeds returned to the holder of the loan or to the Secretary (TEACH Grant funds). The notice will also include the procedures and time by which the student (or parent) must notify the University that he/she wishes to cancel the loan, loan disbursement, TEACH

Weeks enrolled in the program X Annual loan limit

Weeks in the academic year

Credit hours remaining in the program X Annual loan limit

Credit hours in the academic year

Direct Loan Calculations to Determine Eligibility for Remaining Period of Enrollment

Maximum Subsidized eligibility for remaining period of enroll- ment

(12/24) X $4, 500 = $2,250

Maximum Unsubsidized eligi- bility for remaining period of enrollment

(12/24) X $6,000 = $3,000

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

Grant, or TEACH Grant disbursement. This notice will be sent to the student/parent no earlier than 30 days before and no later than seven days after crediting the student's account at the University. Late Disbursement Students or parents become ineligible to receive federal financial aid funds on the date the student:

• For Direct Loans, is no longer enrolled at least half time; or • For Federal Grants, the student is no longer enrolled at the

University for the award year If a student completes a payment period or period of enrollment, withdraws during a payment period or period of enrollment, or graduates, the University must make or offer the student (or parent in the case of a PLUS loan) a late disbursement of federal financial aid funds for which the student (or parent in the case of a PLUS loan) was eligible while in attendance at the University. The following conditions must be met prior to the date the student (or parent) became ineligible for a late disbursement.

Paying a Late Disbursement of Federal Financial Aid Grant Funds Without the student's permission, the University may credit a stu- dent's account with a late disbursement of federal financial aid grant funds for current allowable charges. If federal financial aid grant funds remain to be disbursed from a late disbursement after all outstanding charges on the student's account have been satis-

fied, the University pays the grant funds directly to the student within 14 days. The University will make a late disbursement to the student no later than 180 days after the date of the University's determination the student withdrew, or for a student who did not withdraw, 180 days after the date the student be-came ineligible. Paying a Late Disbursement of Federal Financial Aid Loan Funds Prior to the University making any late disbursement of federal financial aid loan funds, the borrower is notified with an explana- tion stating the student's obligation to repay the loan funds dis- bursed. The student is given an opportunity to accept or decline the loan. The student's authorization to receive the loan must be submitted via the late disbursement letter or via a signed statement submitted to the University titled “Late Disbursement Notifica- tion.” The student has 30 days from the date on the late disbursement let- ter to return the letter to the University; otherwise the loan funds are canceled. The University will make the late disbursement to the student no later than 180 days after the date of the University's determination that the student withdrew or became ineligible. If the student had a federal financial aid credit balance before becom- ing ineligible, and the credit balance consists of direct loans, the University offers the funds to the student in writing and does not disburse the direct loan funds directly to the stu-dent until the stu- dent's authorization is received. Late Disbursement - After 180 Days The University will make a late disbursement of federal financial aid funds within 180 days of the date the student became ineligible. No disbursement of these funds is made after the 180-day time- frame. Post Withdrawal Disbursement Withdrawn students lose federal financial aid eligibility and can- not be paid additional federal financial aid funds for the payment period and/or AY. However, as a result of the student's Return to Title IV Funds (R2T4) calculation, the student may be eligible to receive federal financial aid funds that had not disbursed but could have been disbursed prior to the student's withdrawal date. If the total amount of federal financial aid grant and/or loan funds earned by the student on the R2T4 calculation is greater than the total amount of federal financial aid disbursed to the student, or parent in the case of a PLUS loan, the student may be eligible to receive a post withdrawal disbursement (PWD). The University does not include as a PWD any funds from a dis- bursement the University was prohibited from making on or before the date of the University's determination that the student withdrew, which would apply to the following: • A first disbursement of a Direct Loan to a first-year, first-time

borrower who withdraws before completing 30 days of the program of study

• Second or subsequent disbursements of Direct Loan funds unless the student successfully completed the loan period

• Disbursements of Federal Pell, IASG, or TEACH Grant funds to a student for whom the University did not have a valid SAR/ ISIR by the deadline established by ED

A PWD is made from available grant funds before available Direct Loan funds.

Post withdrawal Disbursement of Federal Financial Aid Grant Funds The University may credit a student's account with a PWD of fed- eral financial aid grant funds (Pell, IASG, FSEOG, and TEACH),

Program

Pell Grant/IASG

For all programs, the Department processed a SAR/ ISIR with an offi- cial EFC.

No additional requirements

FSEOG Student is awarded a grant

Direct Loans A loan record is originated

TEACH Grants The grant is originated

The following additional limitations must be satisfied before the University may make a late disbursement

Pell Grant/IASG For all Title IV programs, the University received a valid SAR/ISIR by the date established by ED.

FSEOG No additional limitations

Direct Loans 1. For a first-year, first-time borrower, the student completed 30 days of the pro- gram. 2. For a second disbursement, the student graduated or completed the peri-od for which the loan was intended.

TEACH Grants The University received a valid SAR/ ISIR by the date established by ED.

University of Phoenix, 2016-2017

without the student's permission, for outstanding current (educa- tionally related) charges. The University will obtain a student's authorization to apply PWD grant funds toward anything other than current charges. The University disburses any amount of a PWD of federal financial aid grant funds as soon as possible, but no later than 45 days after the date of the University's determina- tion that the student withdrew. If the student does not respond to the University's notice for autho- rization, federal financial aid grant funds are used for appropriate outstanding current (educationally related) charges. (See the Fed- eral Financial Aid Credit Balance Policy for the definition of out- standing charges). Post withdrawal Disbursement of Federal Financial Aid Loan Funds The University notifies a student, or parent in the case of a PLUS loan, in writing prior to making any PWD of Direct Loan funds, whether credited to the student's account or disbursed directly to the student (or parent in the case of a PLUS loan). The written noti- fication is sent to the student (or parent in the case of a PLUS loan) as soon as possible, and within 30 calendar days of the University's date of determination that the student withdrew. The written noti- fication includes the following: • “The type and amount of Direct Loan funds to be credited to the

student's account or disbursed directly to the student or parent, in the case of a parent PLUS loan,

• Explanation that the student, or parent in the case of a PLUS loan, has the right to accept or decline all or a portion of the funds offered.

• Information in reference to the borrower's obligation to repay Direct Loan funds, if disbursed.

• A request for authorization to credit Direct Loan funds to the student's account, indicating if confirmation is not provided, the borrower may not receive any Direct Loan funds as a direct disbursement, unless the University concurs.

• Information informing the borrower that no PWD will be made if he/she does not respond within 30 days of the date of the letter. The University may, on an exception basis, choose to extend this timeline. The deadline for a borrower to accept a PWD is the same for both a confirmation of a Direct Loan disbursement to the student's account and direct disbursement of a PWD. • If the University declines to honor a late response accepting

loan funds to be credited to the student's account, or parent in the case of a PLUS loan, the University informs the student, or parent in the case of a PLUS loan, of this decision in writing.

• If the University chooses to honor a late response, all loan funds must be disbursed in accordance with the student or parent's request. The result of the contact and final de- termination made concerning the disbursement is documented in the student's file.

• Instructions to submit the response electronically or in writing directly to Student Financial Services-Operations (SFS-O) by mail, or fax.

If the student, or parent in the case of a PLUS loan, responds to the notice within 30 days of the date of the letter and instructs the Uni- versity to make all or a portion of the PWD, the funds are dis- bursed in the manner specified by the student, or parent in the case of a PLUS loan, within 180 days of the University's date of the determination that the student withdrew. If the University chooses to honor a late response, all loan funds

accepted by the student, or parent in the case of a PLUS loan, are disbursed in accordance with the student's or parent's request. If the University declines to honor a late response accepting loan funds to be credited to student's account, or parent in the case of a PLUS loan, the University informs the student, or parent in the case of a PLUS loan, of this decision in writing. The University does not request federal financial aid funds for a PWD unless and until it has determined the following: • A PWD is due and accepted by the student, or parent in the case

of a PLUS loan, • The amount of the PWD, and • The PWD can be disbursed within three business days of receipt.

........................................................................................... External Transfer Policy

Overview The External Transfer policy documents the University's treatment and determination of federal financial aid eligibility for students who transfer to the University from another school. Policy External Transfers Students who transfer to the University with or without accepted credits and who have overlapping academic years (AY's) with a prior school are referred to as external transfers. An overlapping AY exists if the student begins a program at the University prior to the expiration of the prior school's AY. If the prior school's AY length is less than 30 weeks, the University contacts the prior school to confirm the dates are correct or requests the school cor- rect the dates in common origination and disbursement (COD). The loan period (LP) (or payment period (PP), in the case of all other federal financial aid) to finish out the overlapping AY begins on the first day of courses at the University and ends on the inher- ited AY end date of the prior school. If this date falls in the middle of a course at the University, the LP/PP and AY end dates are extended to reflect the end date of the last course on the student's schedule that the student began prior to the inherited AY end date. If the inherited AY end date falls between courses scheduled, the inherited AY end date and the LP/PP end date to finish out the overlap reflects the inherited end date of the prior school. When awarding federal financial aid for the overlapping AY, the University determines the number of credits required to complete the overlapping AY. The student must be enrolled at least half time, i.e. at least six credit hours in the LP that is finishing out the over- lapping AY in order to be eligible for Direct Loans. (Refer to the Student/Parent Eligibility Policy for additional information) The student must successfully complete the required number of credits in order to progress to the next AY and LP. The AY and LP are extended, as needed, until the student earns these credits. There-fore, if the student receives a W or F for courses in the over- lap, the end dates of the overlapping AY and LP are extended, as needed, until the student earns these credits. Similarly, if the stu- dent receives an I grade or is granted an extension on time to com- plete coursework, the required number of credits are not successfully earned and the overlapping AY and LP must be extended. Federal Pell Grant Award Students who transfer to the University after receiving a Federal Pell Grant at a previous school during the same award year may receive a Federal Pell Grant only if: • The student submits a valid SAR to the University; or • The University obtains a valid ISIR

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

A student cannot receive more than his or her scheduled Pell award for a federal award year. (Refer to the Federal Pell Grant- IASG Policy for additional information). When a student has already received a Federal Pell Grant during the same federal award year, the University determines the percentage of the sched- uled Federal Pell Grant award that the student has already received in order to calculate the student's remaining eligibility (if any) for a Federal Pell Grant award. To calculate the student's remaining eligibility, the University uses

the following formula:

The University then subtracts the percentage of scheduled award used from 100 to calculate the maximum percentage of the sched- uled award the student may receive at the University. The Univer- sity determines the Federal Pell Grant Award the student is eligible for by using the following formula:

When calculating the student's Federal Pell Grant award, the Uni- versity also ensures the student does not exceed the Pell Lifetime Eligibility Used (Pell LEU). The remaining Federal Pell Grant award amount is not divided equally across the PPs in the new program. Instead, the Federal Pell Grant funds may be disbursed in an amount up to the stu- dent's remaining eligibility for each PP, except that no PP disburse- ment can exceed 50% of the scheduled annual award. Pell Example: A student received a portion of a Federal Pell Grant at a community college, then transferred to the University during the same federal award year. The community college performed a Re- turn to Title IV (R2T4) calculation and returned a portion of the stu- dent's Federal Pell Grant award.

The University's cost of attendance is higher than the community college, which increases the stu-dent's scheduled Federal Pell Grant to $4,000 for the federal award year. The University must

now determine the student's remaining Federal Pell Grant eligibil- ity for the federal award year to deter-mine the amount it may actually award to the student.

The student's remaining Federal Pell Grant eligibility is $2,400. Since this amount is more than half of the scheduled Federal Pell Grant award, the award must be disbursed in two payment peri- ods. As long as the student's first PP in the new program is at least half of an AY (in both credits and weeks), the student may receive half of the scheduled award in the first PP. If the second PP in the new pro-gram falls in the same federal award year, the student will receive the remainder of the Federal Pell Grant amount in the sec- ond PP.

Federal Direct Loan Award The loan at the University may not exceed the remaining balance of the student's annual loan limits after the disbursements at the pre- vious school are considered. If the balance of the program is less than an AY, those Direct Loans originated for a single PP are dis- bursed in two disbursements (Refer to the Disbursements Policy for additional information). Direct Loan Example: A student received a portion of a Direct Loan at a community college, then transferred to the University during the same AY, creating an overlapping AY at the University. When the student transferred, the community college performed a Return to Title IV (R2T4) calculation and re-turned a portion of the stu- dent's Direct Loan funds. The student is enrolled at the University as a first year, independent undergraduate student with maximum annual Subsidized Loan eligibility of $3,500 and Unsubsidized

Pell disbursed at prior school = % of Scheduled

Award usedScheduled Award at prior school

Maximum% of Scheduled Award Remaining

X Scheduled Award at University

= Maximum Pell Award

Pell Data from the Community College

Scheduled Pell award $3,000

Pell award disbursed $1,500

Amount of Pell funds returned due to R2T4 calcula- tion

$300

Net amount of Pell funds dis- bursed to student

$1,200

Pell Calculations to Determine Remaining Pell Eligibility

Scheduled Pell Award at the University

$4,000

Percentage of Pell award already used (Net Pell disbursed/Scheduled Pell award at prior school)

$1,200/$3,000 = 40%

Percentage of remaining Pell eligibility (100% - Percentage used)

100% - 40% = 60%

Student's remaining Federal Pell Grant Award (Scheduled award at Univer- sity X Percentage remaining eli- gibility)

$4,000 X 60% = $2,400

Pell Disbursements at the University

First payment period $2,000

Second payment period $400

University of Phoenix, 2016-2017

Loan eligibility of $6,000.

The University must now determine the student's remaining Subsi- dized and Unsubsidized Loan eligibility for the overlapping AY.

These remaining loan fund amounts will be disbursed based on the PPs in the LP at the University. (Refer to the Disbursements Policy for additional information) Other Federal Aid Awards All other federal financial aid, including Federal Supplemental Opportunity Grant (FSEOG) and Federal TEACH Grant will follow this same awarding process of finishing out the overlapping AY.

........................................................................................... Federal Financial Aid Credit Balance Policy

Overview The Federal Financial Aid Credit Balance Policy addresses federal financial aid credit balances and how the University handles those credit balances when they occur on a student's account. Whenever the University credits federal financial aid funds to a student's account and those funds exceed the stu-dent's allowable charges, a federal financial aid credit balance occurs. The University will pay the ex-cess federal financial aid funds directly to the student or parent as soon as possible, but no later than 14 days after the bal- ance occurred on the student's account unless an Authorization to

Hold Funds form is on file. Policy Whenever the University credits federal financial aid funds to a student's account and those funds exceed the student's allowable charges (Refer to the Allowable Charges Policy for definition of allowable charges), a federal financial aid credit balance occurs. The order in which funds are credited does not matter, and the University does not require a student or parent to take any actions to obtain the credit balance. Attribution of Funds The University will consider to have disbursed federal financial aid grants before direct loans to the student's ac-count in the following order regardless of when the funds are credited: • Pell Grant • Iraq and Afghanistan Service Grant (IASG) • FSEOG • TEACH Grant • Direct Subsidized Loan • Direct Unsubsidized Loan • Graduate/Professional PLUS Loan • Parent PLUS Loan Note - Federal regulations require direct loan funds applied to a student's account, to be applied to current charges first. Authorization to Hold Funds The University may obtain a student's (or parent in the case of a PLUS loan) written, voluntary authorization through the Univer- sity's financial aid application process to hold a federal financial aid credit balance. This authorization may also be obtained through a paper process. The University does not require or coerce the authorization and notifies the student (or parent in the case of a PLUS loan) that the authorization may be canceled at any time. If the student (or parent in the case of a PLUS loan) chooses to cancel the authorization, the cancellation is not retroactive. Funds held for incurred allowable charges and prior year charges prior to the University receiving the authorization cancellation, will remain on account. At any time, the University will accept a Financial Aid Authoriza- tion Change Form from a student (or parent in the case of a PLUS loan), canceling or modifying the authorization initially provided. The Financial Aid Authorization Change Form is available to stu- dents on the University's financial aid web (FAW) site. If a student (or parent in the case of a PLUS loan) cancels an autho- rization to apply a federal financial aid credit balance, the funds will be paid directly to the student (or parent in the case of a PLUS loan, or student if authorized by the parent) as soon as possible, but no later than 14 days after Student Financial Services - Opera- tions (SFS-O) receives the notice. Notwithstanding any authorization, the University pays any remaining balance on loan funds to the student (or parent in the case of a PLUS loan, or student if authorized by the parent) by the end of the loan period. Application of Funds The University applies funds received from a federal financial aid disbursement in the following order: • Invoiced and unpaid tuition (including tuition for Directed

Study and state sales tax) and California Student Tuition Recover Fund, if applicable, for the current payment period or prior payment period of the loan period;

Direct Loan Data from the Community College

Subsidized Loan originally dis- bursed

$1,750

Subsidized Loan funds returned due to R2T4 calcula- tion

Net Subsidized Loan funds disbursed

$1,750

Unsubsidized Loan originally disbursed

$3,000

Unsubsidized Loan funds returned due to R2T4 calcula- tion

$1,000

Net Unsubsidized Loan funds disbursed

$2,000

Direct Loan Calculations to Determine Remaining Eligibility for Overlapping AY

Remaining Subsidized Loan Eligibility (Annual Subsidized Loan Limit - Net Subsidized Loan funds disbursed)

$3,500 - $1,750 = $1,750

Remaining Unsubsidized Loan Eligibility (Annual Unsubsidized Loan limit - Net Unsubsidized Loan funds disbursed)

$6,000 - $2,000 = $4,000

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

• If authorization has been obtained from the student (or parent in the case of a PLUS loan), future tuition (including tuition for Directed Study and state sales tax) and California Student tuition Recover Fund, if applicable for the future payment period of the loan period; and

• If authorization has been obtained from the student (or parent in the case of a PLUS loan), invoiced & unpaid, and future not yet charged electronic course materials fees and books

• Direct Loan funds to any unpaid allowable charges for a prior loan period, not to exceed $200

Timeline to Issue a Federal Financial Aid Credit Balance If there is no authorization on file, the University issues excess funds to the student within 14 days of the date funds are disbursed (applied to the student's account, or in the case of a check, the date the check is signed by the student or parent). Timeline to Issue Federal Financial Aid Credit Balance for Book Voucher All Title IV eligible students with a federal financial aid credit bal- ance who meet the criteria for funds that could have been dis- bursed 10 days prior to the beginning of the payment period will be notified of the University's book voucher request process. If the student requests a book voucher, the student will be provided the lesser of the amount of the credit balance or the amount needed by the student as determined by the University to purchase books and supplies. These funds will be issued to the student no later than the seventh day of the payment period. Students may opt out of this offer by not requesting the book voucher. Treatment of Unclaimed Federal Financial Aid Credit Balance If the University is unable to locate a student to pay a federal finan- cial aid credit balance and has exhausted all possible avenues to find the student, the University will return the credit balance to the applicable federal financial aid programs. This process is accom- plished by referencing the attribution of funds section in this pol- icy. The University returns any unclaimed federal financial aid credit balance issued by check to the applicable federal financial aid pro- grams no later than 240 days after the check issue date. If the funds were issued via electronic funds transfer (EFT) and subsequently returned or rejected, the University returns the funds to the appli- cable federal financial aid programs no later than 45 days after the funds were returned or rejected. Return of Title IV The University will hold a federal financial aid credit balance until completion of the Return of Title IV (R2T4) process. (Refer to the Return of Title IV Policy for additional information.) Once the R2T4 calculation is completed, if there is any federal financial aid credit balance remaining, the University allocates the credit balance as follows: • First, to repay any grant overpayment owed by the student as a

result of his/her withdrawal • Within 14 days of the date the R2T4 calculation is performed, the

University pays any remaining federal financial aid credit balance in one or more of the following ways: • Pay authorized charges at the University; or • Pay the student directly (or parent for a Direct PLUS loan)

(Refer to the Return of Title IV Policy for additional information.)

........................................................................................... Federal Pell Grant-IASG Policy

Overview

The Federal Pell Grant/Iraq and Afghanistan service Grant (IASG) Policy illustrates how the University calculates and awards Pell Grants and IASG to eligible students.

Policy The University calculates the annual award for students in non- term credit-hour pro-grams using Federal Pell Grant Formula 4 in conjunction with the Federal Pell Grant full-time payment sched- ule. The maximum duration of Pell and IASG eligibility is limited to six full-time scheduled awards, as measured by the percentage of lifetime eligibility used (LEU). A student is ineligible to receive further Pell and or IASG funds if they have 600% or greater. Rounding The University uses standard rounding rules, applied consistently to all students, and will round Pell and IASG Grant disbursements to the nearest dollar (not to exceed the scheduled Pell/IASG award). See exception under "Pell Payment Calculations and LEU Limitations" section below. Calculating Payment Amounts The award for each payment period may be subject to proration. The scheduled Pell/IASG award is prorated based on the percentage of the following:

• Credit hours in the payment period over the credit hours in an academic year or

• Weeks of instructional time in the payment period over the weeks in the academic year.

The scheduled Pell/IASG award is calculated using the lesser per- centage multiplied by the scheduled award. Crossover Payment Periods When a payment period falls into two award years -it begins before July 1 and ends on or after July 1 - it is referred to as a “crossover payment period.” If a student is en-rolled in a crossover payment period, the entire payment period must be considered to occur within one FAFSA award year. The University determines for each Pell/IASG grant recipient the award year in which the payment period is placed. Students are awarded from the oldest and active aid year first. Pell Payment Calculations and LEU Limitations If a student has less than 100% remaining of the maximum 600% Pell LEU, the University will disburse 50% of the Pell award in the first Pell payment period. The remain- ing percentage of the Pell award is disbursed in the second Pell payment period. Rounding rules do not apply to these disburse- ments. Pell Payment Calculations and LEU Limitations for End of Pro- gram (EOP) For any remaining portion of a program that is more than half of an academic year (AY) but less than a full AY, the remaining portion is divided into two payment periods. The first payment period is the period in which the student successfully completes half of the cred- its AND half of the weeks of instructional time in the remaining portion. (Refer to the Advancing Programs, External Transfers, and Program Changes Policies for some examples on awarding Pell for remaining periods that are not a full academic year) A student may receive less than a Scheduled Award in an award year, if the pro- gram crosses award years and the student's Pell Grant award in

University of Phoenix, 2016-2017

one of the award years is for a portion of the program that is less than a full AY. • The annual award for a student in a nonterm credit-hour

program is taken from the full-time payment schedule even if the student is attending less than full-time.

• Comparable prorations will be performed based on the number of credits in the payment period as they compare to the credits in the defined AY OR the number of weeks in the payment period as they compare to the weeks of instructional time in the AY.

• The scheduled Pell award will be multiplied by the lesser of the 2 calculations to determine the Pell payment.

• If a student has more than 500% Pell LEU, the Pell payment will be the lesser amount between the proration calculation and the remaining eligibility award using the Pell LEU calculator.

Students Declining Pell Grant Funds Students who decide to decline all or a part of a Pell grant dis- bursement must deliver to the University a signed, written state- ment clearly indicating they are declining the Pell grant funds for which they are eligible. Furthermore, they must understand those funds may not be available once the FAFSA award year is over. If the University receives a statement indicating such from the stu- dent, it will submit any adjustment records for the student to the Common Origination and Disbursement (COD) System. Any Uni- versity account balance(s) resulting from the return of Pell Grant funding is the responsibility of the student. Students Returning Pell Grant Funds Students have the option of returning all or a portion of Pell grant funds they were eligible to receive, as long as this return is taken during the SAME award year. If they choose to do so, they must deliver to the University a signed statement clearly indicating they are returning the Pell grant funds they are eligible for. Further- more, they understand those funds may not be available once the award year is over. Students must return the funds directly to the University, and the University will return those funds to the Pell grant account. After doing so, the University must submit the required adjustment records for the students to the COD System. Any University account balance(s) resulting from the return of Pell/IASG Grant funds is the responsibility of the student.

The University does not accept any Pell/IASG grant funds from prior FAFSA award years.

Disputing the Accuracy of Pell Grant LEU Information If a student attending the University chooses to dispute the accu- racy of the Pell LEU information found in the Common Origina- tion and Disbursement (COD) System, the University will assist the student in resolving this dispute. The University will not esca- late the matter should it discover the amount of the Pell Grant LEU percentage being disputed would not, if corrected, make the stu- dent eligible for additional Pell Grant funding. However, if there is a valid dispute, acceptable documentation to resolve the dispute must be collected. This documentation could include, for example, a written statement from the previous institu- tion confirming the student never attended, or at least never received Pell Grant funds from that institution for the award year in question. The University will then contact Federal Student Aid's COD School Relations Center at 800-474-7268. The Department of Education (ED), after its review of the student's assertion and any supporting information submitted, will provide the University with a response and instructions on how to proceed. On occasion, a student may dispute the Pell LEU information by

contacting ED. In these scenarios, the University requires the exception/override to the dispute to be in writing and received directly from ED. Once the information is received, the University will adjust the student's Pell eligibility accordingly. The student must meet all other eligibility criteria in order to receive the Pell Grant funds. Voucher for Books - Effective for Pell Eligible Students after July 1, 2011 Pell eligible students may use Pell funds to purchase books if those funds could have been disbursed 10 days prior to the beginning of the payment period and disbursed funds would create a federal financial aid credit balance. These students are notified of the Uni- versity's book voucher request process. If the student requests a book voucher, the student will be provided with the lesser of the amount of the credit balance or the amount needed for the books and supplies, as determined by the University. These funds will be issued to the student no later than the seventh day of the payment period.

Students may opt out of this offer by not requesting the book voucher. (Refer to the Federal Financial Aid Credit Balance Policy for further information)

Recalculation If an expected family contribution (EFC) changes due to correc- tions, updating, or an adjustment and the EFC change would change the Pell/IASG grant award, the University will recalculate the Pell/IASG award for the entire award year. If, as a result of the re-calculation, the student received more Pell/IASG award that the student was eligible for, an overpayment exists. Refer to the Over- awards and Overpayments Policy for further information on how to resolve the overpayment. Retroactive Payments For all prior payment periods for which a student was an eligible student within the FAFSA award year, the University may pay the total lump sum of retroactive payments in two separate installments one day apart from each other.

Regaining Eligibility If a student resolves ineligibility criteria while attending the Uni- versity (e.g. re-solves a default or over borrowing), the effective date of regaining eligibility for the Federal Pell Grant and IASG programs begins with the payment period in which the issue is resolved.

........................................................................................... Financial Aid Counseling Policy

Overview

The Financial Aid Counseling Policy addresses the requirements of the University ensuring initial entrance counseling is completed and students are notified of the requirement to complete exit counseling for each Direct, Graduate/Professional PLUS and Perkins loan borrower, and TEACH Grant recipient.

Policy Entrance Loan Counseling Entrance loan counseling, for Direct and Graduate/Professional PLUS loan borrowers, provides comprehensive information on the terms and conditions of the loan and the responsibilities of the bor- rower with respect to the loan. The University ensures entrance loan counseling is completed for each borrower. The counseling session includes completion of an interactive program that tests the borrower's understanding of the terms and conditions of the loans.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

The University ensures an individual with expertise in federal financial aid is reasonably available to answer the borrower's ques- tions regarding those programs. Online counseling for Direct and Graduate/Professional PLUS borrowers generally provides the following: • An explanation of the use of a Master Promissory Note (MPN) • Importance of repayment obligation • Description of consequences of default • Sample repayment schedules • Information in reference to a borrower's rights and

responsibilities • Information on the National Student Loan Data System

(NSLDS) • Other terms and conditions • Information on possible loss of eligibility for additional Direct

Subsidized Loans • Information on how a borrower's maximum eligibility period,

remaining eligibility period, and subsidized usage period are determined

• The potential for a borrower becoming responsible for all accruing interest on Direct Subsidized Loans during in-school periods, grace periods (if first disbursement was between 7/1/ 2012 and 6/30/2014), and periods of authorized deferment

• Impact of borrower responsibility for accruing interest on the borrower's total debt

Entrance loan counseling for Grad PLUS borrowers also includes information about options to pay interest on a PLUS Loan while the borrower is in school. The University maintains documentation substantiating the com- pletion of entrance loan counseling for each student borrower. Effective March 29, 2015, PLUS Loan counseling must be com- pleted by the applicant (parent or graduate/professional student) with an adverse credit history who qualifies for a Direct PLUS Loan by obtaining an endorser who does not have an adverse credit history, or who documents to the satisfaction of the Depart- ment of Education that there are extenuating circumstances related to the adverse credit information. Exit Loan Counseling Federal financial aid recipient students within 2 to 7 credits of com- pleting their pro-gram at the University will receive an electronic notification about the requirement to complete exit loan counsel- ing. In addition, within 30 days of a student's last date of atten- dance, the University sends a letter with a link to complete NSLDS counseling and the required exit counseling materials. An eLetter is also sent to direct students to NSLDS. If the student is a withdrawal, the University mails exit loan coun- seling material to the borrower at the last known address and send an email directing the student to the NSLDS website where exit counseling may be completed. The material is sent within 30 days of the University learning the borrower has withdrawn. The Uni- versity documents the student's file with the date the materials were sent. TEACH Grant Initial and Subsequent Counseling For each award year a student receives the TEACH Grant, the recipient must sign an Agreement to Serve (ATS) and complete ini- tial and subsequent counseling requirements by utilizing the TEACH Grant counseling online. TEACH Grant counseling explains the terms and conditions of the TEACH ATS. The student is provided information about how to identify low-income schools and documented high-need fields.

TEACH Grant recipients are informed that, in order for the teach- ing to count toward the recipient's service obligation, the high- need field in which the student has prepared to teach must be: (A) one of the six high-need fields listed below under TEACH Grant Exit Counseling or (B) a high-need field listed in the Teacher Short- age Area Nationwide Listing (Nationwide List) at the time and for the state the grant recipient begins teaching in that field. TEACH Grant recipients are informed of the opportunity to request a suspension of the eight-year period for completion of the ATS and the conditions under which a suspension may be granted. Additionally, TEACH Grant recipients receive information regard- ing conditions, such as conviction of a felony, which could preclude the student from completing the service obligation. Students are informed that once a TEACH Grant is converted to a Federal Direct Unsubsidized Loan, it cannot be reconverted to a grant if they fail or refuse to complete the service obligation con- tained in the ATS or any other condition of the ATS. The TEACH Grant must be repaid as a Federal Direct Unsubsidized Loan and the TEACH Grant recipient is obligated to repay the full amount of each grant and the accrued interest from each disbursement date. TEACH Grant recipients are given information on the availability of the U.S. Department of Education Student Loan Ombudsman's office. The likely consequences of loan default are explained, including adverse credit reports, garnishment of wages, federal offset and litigation. Students are given information about possible monthly repayment amounts based on a range of student loan indebtedness. If a student receives more than one TEACH Grant, the University ensures that the student receives additional counseling prior to the first disbursement of each subsequent TEACH award. Subsequent counseling is provided by interactive electronic means. The Uni- versity ensures that an individual with expertise in federal finan- cial aid/HEA programs is reasonably available shortly after the counseling to answer the grant recipient's questions. TEACH Grant Exit Counseling Exit counseling is required by each TEACH Grant recipient before withdrawing from the University, by interactive electronic means. The University ensures that an individual with expertise in federal financial aid/HEA programs is reasonably available shortly after the counseling to answer the grant recipient's questions. Within 30 days of learning that a TEACH Grant recipient has with- drawn from the University without the institution's knowledge, or from a TEACH-eligible program, or failed to complete exit counsel- ing as required, exit counseling information is mailed to the stu- dent and provided through interactive electronic means. The exit counseling informs TEACH Grant recipients of the four-year ser- vice obligation that must be completed within the first eight calen- dar years after completing a TEACH eligible program. The TEACH Grant recipient is provided with information about the following: • The opportunity to request a suspension of the eight-year period

for completion of the service obligation and the conditions under which a suspension may be granted

• How to identify low-income schools and documented high-need fields

• For the teaching to count toward the recipient's service obligation, the high-need field in which the student has prepared to teach must be one of the following: • Bilingual education and English language acquisition. • Foreign language

University of Phoenix, 2016-2017

• Mathematics • Reading • Science • Special education or • Another field documented as high-need by the federal

government, a state government or a local educational agency, and approved by the Secretary and listed in the Department's annual Teacher Shortage Area Nationwide Listing (Nationwide List)

• Requirement to submit to the Secretary, each year, written documentation of the student status as a highly qualified teacher in a high-need field at a low-income school or of the student's intent to complete the four-year service obligation until the date that the service obligation has been met or the date the grant becomes a Federal Direct Unsubsidized Loan, whichever occurs first

• The circumstances under which a TEACH Grant will be converted to a Federal Direct Unsubsidized Loan

• When a TEACH Grant is converted to a Federal Direct Unsubsidized Loan it cannot be reconverted to a grant

• The average anticipated monthly repayment amount based on a range of student loan indebtedness if the TEACH Grant converts to a Federal Direct Unsubsidized Loan

• Debt-management strategies that would facilitate repayment if the TEACH Grant converts to a Federal Direct Unsubsidized Loan

• How to contact the Secretary • Likely consequences of loan default, including adverse credit

reports, garnishment of wages, federal offset and litigation • The conditions under which the student may defer or forbear

repayment, obtain a full or partial discharge, or receive teacher loan forgiveness if the TEACH Grant converts to a Federal Direct Unsubsidized Loan

• The availability of the U.S. Department of Education Student Loan Ombudsman's office

• The availability of federal financial aid loan information in the National Student Loan Data System (NSLDS)

The University takes reasonable steps to ensure that each grant recipient receives the counseling materials and completes the exit counseling and maintain documentation substantiating the institu- tion's compliance with this section for each TEACH recipient.

........................................................................................... HEROES Act Policy

Overview The HEROES Act Policy ensures service members who are receiv- ing federal financial aid at the University are not adversely affected because of their military status and minimizes the administrative burden placed on such individuals. Policy

The University ensures those affected by war, military operations or national emergencies are not disadvantaged because of their status.

Category 1 Individuals Individuals affected by the waivers and modifications under this category include persons who

• are serving on active duty during a war or other military operation, or national emergency;

• are performing qualifying National Guard duty during a war or other military operation, or national emergency;

• reside or are employed in an area that is declared a disaster area by any federal, state, or local official in connection with a national emergency; or

• suffered direct economic hardship as a direct result of a war or other military operation, or national emergency.

The following waivers and modifications affect Category 1 individuals:

Need Analysis The University substitutes adjusted gross income plus untaxed income and benefits received in the first calendar year of the award year for which such determination is made for any affected indi- vidual, spouse and dependents, if applicable, to reflect more accu- rately the financial condition of an affected individual and family. The University has the option of using the applicant's original EFC or the EFC based on the data from the first calendar year of the award year. If the University chooses to use the alternate EFC, it uses the administrative professional judgment procedures estab- lished by the Secretary as discussed in the following section. Professional Judgment To more accurately reflect financial need; the University uses pro- fessional judgment on a case-by- case basis for affected individuals. The University determines the need for an affected individual by determining the most beneficial of the following: • The individual's need as determined using the adjusted gross in-

come plus untaxed income and benefits received in the first calendar year of the award year;

• The individual's need as determined using professional judgment; or

• The individual's need as determined making no modifications. (i.e. an individual's income increased as a result of serving on active duty).

The University clearly documents the reasons for any adjustment and the facts supporting the decision. In almost all cases, the Uni- versity will have documentation from a third party with knowl- edge of the student's unusual circumstances. As usual, any professional judgment decisions made that affect a student's eligi- bility for a subsidized student financial assistance program will be reported to the Central Processing System. Title IV Grant Overpayments A student who withdraws from the University because of an affected individual status is not required to return or repay any overpayment of grant funds based on the Return of Title IV (R2T4) calculations. The University does not deny federal financial aid eligibility to an affected individual who owes an overpayment. In addition, the University does not contact the student, notify NSLDS, or refer the overpayment to Debt Collection Services. However, the affected individual's file will be documented to include the amount of the overpayment. The University does not apply any federal financial aid credit bal- ance toward an overpayment before using the credit balance to pay authorized charges; pay the credit balance to the student (or par- ent, in the case of a PLUS loan); or use the credit balance to reduce the student's federal financial aid loan debt (with the student's authorization). Verification of AGI and U.S. Income Tax Paid An affected individual whose income was used to determine the EFC, and who has not filed a tax return because an extension was granted, is not required to submit a copy of the IRS Form 4868 or IRS approval of an even longer extension if the applicant is selected

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

for verification.

For these individuals, the University accepts the following:

• A signed statement certifying the student has not filed an income tax return or a request for a filing extension because of active duty or for qualifying National Guard duty during a war or other military operation or national emergency; AND

• A copy of each W-2 received for the specified year or, for a self- employed individual, a statement signed by the individual certifying the amount of the AGI for the specified year

The University may request that an individual granted a filing extension submit tax information using the IRS Data Retrieval Tool, or by obtaining a tax return transcript from the IRS that lists tax account information for the specified year after the income tax return is filed. If the University receives the tax information, it will verify the income information of the tax filer(s). Category 2 Individuals

Individuals affected by the waivers and modifications under this category include persons who

• are serving on active duty; • are performing qualifying National Guard duty during a war or

other military operation, or national emergency; or • reside or are employed in an area that is declared a disaster area

by any federal, state, or local official in connection with a national emergency.

The following waivers and modifications affect Category 2 individuals:

Post-withdrawal Disbursement (PWD) A student who withdraws because of status as an affected individ- ual and who is eligible for a post- withdrawal disbursement has up to 45 days to respond to a PWD offer. However, at the University's discretion, it may honor the PWD if the student (or parent in case of a parent PLUS loan) responds to the offer after 45 days. Leaves of Absence (LOA) The University documents the decision for granting an approved LOA to an affected individual if that individual has difficulty pro- viding a written LOA request because of affected status. The docu- mentation includes both the reason for the LOA and the reason for waiving the requirement that the LOA be requested in writing. Treatment of Federal Financial Aid Credit Balance When a Student With-draws

The University pays any federal financial aid credit balance to the student, or parent in the case of a parent PLUS loan, within 14 days after the balance occurred.

Loan Cancellation The University allows an affected individual to request a cancella- tion up to 60 days after the date the University notifies the bor- rower of the right to cancel. The cancellation may be for all or a portion of a loan for which proceeds have been credited to the account at the University. If the University receives a loan cancella- tion after the 60-day period, the University may, but is not required to, comply with the request. Student and Parent Authorizations

The University accepts an affected individual's verbal consent or authorization to

• Disburse federal financial aid funds to a bank account; • Use federal financial aid funds to pay for charges other than

tuition, fees; and

• Hold federal financial aid funds on behalf of the student or parent that would otherwise be directly paid to the student (or parent).

The University will document the verbal consent or authorization.

Satisfactory Academic Progress If a student fails to meet the University's satisfactory academic progress (SAP) standards (Re-fer to the SAP Policy for further information) as a direct result of being an affected individual in this category, the student may request a SAP appeal. The Univer- sity will approve the appeal based on documentation of military orders. Category 3 Individuals Individuals affected by the waivers and modifications under this category include persons who • are serving on active duty, or • are performing qualifying National Guard duty during a war or

other military operation or national emergency.

The following waivers and modifications affect Category 3 individuals.

Institutional Charges and Refunds If a student is called up for active duty or for qualifying National Guard duty during a war or other military operation or national emergency, the student is eligible for a deferral of any balance owed the University. Additionally, the student is eligible for a drop credit request (DCR) for a course if the student begins the course within 60 days of return from deployment. The amount of the credit is dependent upon the number of weeks attended prior to the student withdrawing for military reasons. (Refer to the Finance Policy - Military Deployment/Military Leave) Category 4 Individuals

Individuals affected by the waivers and modifications under this category include the spouse or dependents of persons who are

• serving on active duty; or • performing qualifying National Guard duty during a war, other

military operation, or national emergency.

The following waivers and modifications affect Category 4 individuals.

Verification Signature Requirements

A dependent student is not required to submit a statement signed by one of the applicant's parents when no responsible parent can provide the required signature because of the parent's status as an affected individual in this category.

Signatures on the Free Application for Federal Student Aid (FAFSA), Stu-dent Aid Report (SAR), and Institutional Student Information Record (ISIR) A dependent student is not required to provide a parent's signature on the FAFSA, SAR, and/or ISIR when there is no responsible par- ent to provide a signature because of the parent's status as an affected individual in this category. The high school counselor or financial aid administrator may sign on behalf of the parent as long as the applicant provides adequate documentation concerning the parent's inability to provide a signature due to the parent's status as an affected individual in this category.

........................................................................................... Leave of Absence Policy

Overview The Leave of Absence (LOA) Policy addresses the temporary inter- ruption in a stu-dent's program of study, when the student is not in

University of Phoenix, 2016-2017

attendance at the University. The LOA Policy is applicable to all students enrolled in certificate and degree programs at the Univer- sity. If a student is not actively enrolled in a program, the student is not eligible to apply for an LOA. During an approved LOA, the student is not considered withdrawn and no Return to Title IV (R2T4) calculation is required for federal financial aid recipients. Policy Students may be approved by the University for multiple LOAs in a 12-month period. The total of all approved LOAs may not exceed 180 calendar days in the 12-month period. During an approved LOA, the student is not considered withdrawn and no Return to Title IV (R2T4) calculation is required for financial aid recipients. Required Documentation A LOA may be approved if the University determines there is a reasonable expectation the student will return. Students must fol- low the University's LOA Policy when re-questing a LOA, by pro- viding (on or before the start date of the LOA) a written, signed, and dated request, including the reason for the LOA, to the finance advisor. All re-quests will be forwarded to Student Financial Ser- vices - Operations (SFS-O). If unforeseen circumstances prevent a student from providing a request to the cam-pus on or before the start of the LOA, the Uni- versity may grant the LOA if the campus has documented the rea- son and decision. The campus must collect the signed LOA request form from the student at a later date and provide it to SFS-O within a reason-able amount of time from the student's last date of atten- dance. Unforeseen circumstances may include, but are not limited to, medical and family emergencies, military, jury duty, business travel, University course cancellation and/or facility closure, and natural disasters. If a student is out of attendance due to an unforeseen circumstance and considered unofficially withdrawn and the campus can docu- ment the reason and decision for the LOA prior to the Return of Title IV (R2T4) Calculation being performed, the student will be placed on an approved LOA and no calculation will be required. However, if the student is unofficially withdrawn and the campus does not document the reason prior to the calculation being per- formed, the student will be considered an unofficial withdrawal. An LOA will NOT be approved if a student requests the LOA after 14 consecutive days of nonattendance, is in an unofficial with- drawal (UW) status and the request is not due to unforeseen cir- cumstances that occurred prior to the UW status. If a student requests an LOA start date in the future and is officially withdrawn, unofficially withdrawn, or administratively with- drawn from the University prior to the start date of the LOA, the LOA is not valid and will be negated. Length In determining the length of the LOA, the LOA start date is the first day of the LOA and the LOA end date is the day before the start date of the course the student is returning to at the University. The first day of the student's initial LOA is used when deter-mining the start date for the 12-month period. If a student is granted an LOA due to unforeseen circumstances, the beginning date of the approved LOA, as recorded by the student on the LOA form, is the date the student was unable to attend class be-cause of the unfore- seen circumstance. The course start date will cease the LOA day count; however, the University's academic system of record will use an active enroll- ment status effective date as determined by the date the student posts an academic related activity (ARA) in the course the stu-dent returns to at the University. NSLDS Enrollment Reporting will use

the standard effective date for an active enrollment (i.e. course start date). A new LOA request form will be required for any additional LOAs. Note: At the time of the LOA approval, the University will review the LOA dates re-quested by the student and may adjust those dates based on ARAs, class schedules, etc. Extending an LOA A student may request an LOA extension as long as the request is made before the scheduled end date. Students must follow the Uni- versity LOA Policy when requesting the LOA extension, by pro- viding on or before the scheduled end date, a written, signed, and dated request, including the reason for the LOA extension to the finance advisor. All requests must be forwarded to Student Finan- cial Services - Operations (SFS-O). Institutionally Scheduled Breaks If a student submits an LOA request with a start date being the same day as the start of an institutionally scheduled break or a start date that falls within an institutionally scheduled break, the Uni- versity will update the LOA start date to the first day after the institutionally scheduled break ends. If a student's LOA is scheduled to end on or within an institution- ally schedule break, the University will update the LOA return date to the start date of the course that is scheduled to begin after the institutionally scheduled break, as long as the student is regis- tered for a course set to begin when the institutionally scheduled break ends. If a student's LOA request completely overlaps an institutionally scheduled break, all days of the institutionally scheduled break and the LOA days will count toward the length of the LOA and apply toward the maximum of 180 days in a 12-month period. The University will not allow a student to take two consecutive LOAs separated by an institutionally scheduled break. Disbursements during an LOA The University may disburse Pell, IASG, and FSEOG funds to a student on an LOA during certain times of the year. Federal finan- cial aid funds that are part of a credit balance created before a stu- dent began an LOA may be paid to a student, since those funds were disbursed before the student went on the LOA. Completion of Coursework upon Return If a student takes an approved LOA in the middle of a course, the University must en-sure no additional charges are incurred when the student returns. To ensure no additional charges are incurred, the University will issue the student an LOA Credit (LOAC). This LOAC will be applied to the course scheduled after the LOA end date. Failure to Return The University will advise the student, prior to granting the LOA, the affect that failure to return from an LOA may have on loan repayment terms, including the expiration of the student's grace period. If a student does not return from an approved LOA, the withdrawal date and beginning of the grace period will be the stu- dent's last date of attendance. If the student reenters, after withdrawing from the University, the previously approved LOA days will count towards the student's LOA maximum of 180 days in a 12-month period.

........................................................................................... Overawards and Overpayments Policy

Overview The Overawards and Overpayments Policy addresses how and when the University is required to resolve overawards and over-

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

payments that occur in a student's financial aid package. Policy An overaward occurs when a student's financial aid package exceeds financial need or when the total of all awards exceeds the cost of attendance (COA). Over-awards are usually the result of the student receiving financial assistance the University was not aware of when the student was packaged and/or awarded. The over- award becomes an overpayment if the University cannot correct the issue be-fore funds are disbursed to the student. Pell Grants The Federal Pell Grant is never adjusted to account for other forms of financial assistance. Therefore, if a student's financial aid pack- age exceeds need, the University will first attempt to eliminate the overaward by reducing other financial aid awarded. If the Univer- sity awards a Pell Grant to an ineligible student, that award becomes an overaward and must be resolved. If the University makes a Pell Grant overpayment for which it is not liable and the student is still enrolled, the University will sub- mit an Overpayment template and return the funds on behalf of the student. The student is repackaged according to eligibility and owes the University, rather than the Department of Education, any Pell grant funds he/she was ineligible to receive. If the student withdraws from the University and the Return to Title IV calcula- tion results in a Pell Grant over-payment, the University immedi- ately sends a written notice to the student re-questing repayment of the overpayment amount. The notice includes a statement that failure to make the repayment, or make satisfactory repayment arrangements with the holder of the overpayment will make the student ineligible for further federal financial aid until the over- payment is resolved. Students are not liable for, and the University is not required to attempt recovery of or refer to the Secretary, a Pell Grant overpayment that is less than $50 and is not a remaining bal- ance. If the student fails to repay the Pell Grant overpayment or make satisfactory re-payment arrangements, after the University has contacted the student, it must re-fer the overpayment to the Secre- tary for collection purposes. Iraq and Afghanistan Service Grants (IASG) The IASG, like the Federal Pell Grant, is never adjusted to account for other forms of financial assistance. If a student's financial aid package includes an IASG and the package exceeds need or COA, but the IASG by itself does not exceed the stu-dent's need, the Uni- versity must reduce other financial aid to eliminate the over- award. However, if the IASG payment by itself exceeds the stu- dent's COA for a period of enrollment, the total amount of the IASG must be reduced to the federal financial aid (Title IV) COA for the period of enrollment. If a student receiving an IASG becomes Pell eligible during the award year, the University must treat the Pell Grant as Estimated Financial Assistance (EFA) and may need to adjust the stu-dent's financial aid package. Campus-Based Funds The University only disburses the Federal Supplemental Education Opportunity Grant (FSEOG) to students who's FSEOG, combined with other estimated financial assistance (EFA) does not exceed the student's financial need. Estimated Financial Aid Assistance Exceeds Need Campus-based funding allows for a $300 overaward tolerance if a student has received additional EFA not included in the calculation of the FSEOG. The $300 threshold is allowed only if an overaward

occurs after Campus-Based aid has been awarded and/or dis- bursed and the University was unaware the student would receive additional financial assistance. NOTE: Direct loans do not provide for any type of tolerance in need. Therefore, if a student received additional amounts of EFA not included in the calculation of the FSEOG and Pell Grant and the amount results in the total EFA exceeding financial need by more than $300, the University may take, at its discretion, the following steps: • If the student demonstrates increased financial need and the

total amount of EFA does not exceed this increased need by more than $300, no further action will be necessary.

• If the total amount of EFA still exceeds need by more than $300, cancel any undisbursed loan or

• grant funds except for Pell Grant funds. • If the total amount of EFA still exceeds need by more than $300,

treat it as an overpayment that must be eliminated. Direct Loans If the University discovers, before disbursing Direct Subsidized Loan, Direct Unsubsidized Loan, or Direct PLUS Loan funds, that a student will receive (or has received) federal financial aid for the period the loan was intended and it exceeds the amount of finan- cial aid the student is eligible for, the University will reduce or eliminate the overaward by either - • Using the student's Direct Unsubsidized Loan, Direct PLUS

Loan, state-sponsored or another non-federal loan to cover the EFC, if not al-ready done; or

• Reducing or returning one or more disbursements to eliminate the over-award.

TEACH Grants A TEACH Grant award must be reduced if a student is not receiv- ing any need-based aid and the TEACH Grant, in combination with non-need based EFA, exceeds the student's COA. State Grants and Pell Grant funds only In the event there is an overaward, if a student is awarded state grant funds and Pell Grant funds only, state grant funds will be reduced to eliminate this over-award. Financial Aid Assistance Exceeds Cost of Attendance The University first attempts to eliminate an overaward by replac- ing the EFC with non-need-based loans and/or the TEACH Grant, provided the student has not been awarded up to the COA. If the overaward is not resolved by replacing the EFC, the University reduces or cancels any future federal financial aid loans or private loans first. The University may also attempt to eliminate an over- award by using actual COA charges for the academic year. If a return of funds is necessary to eliminate the overaward, funds are returned in the following order: • Private Loan • Direct Graduate/Professional PLUS Loan • Direct Parent PLUS Loan • Direct Unsubsidized Loan • Direct Subsidized Loan If the student becomes ineligible for only part of a Direct Loan or PLUS loan, the University will reduce the loan to eliminate the amount the student is ineligible for. If the student has no loans or if the student's financial assistance still exceeds the student's finan- cial need or COA, the University will proceed to reduce institu- tional grant and/or scholarship aid.

University of Phoenix, 2016-2017

Reminder - The University will adjust the financial aid package to prevent an overaward of campus-based funds. Conflicting Information and Other Assistance The University is responsible for resolving conflicting information in a student's file. At times, the University may receive financial assistance it was unaware of for a student. If the financial assis- tance was received after the end of the period of enrollment for a student who is still enrolled or who is intending to re-enroll, the University treats the financial assistance as EFA for the period of enrollment just completed.

........................................................................................... Packaging Policy

Overview The Packaging Philosophy Policy addresses the University's calcu- lation of student awards based on costs, period of enrollment, and statutory award maximums. Policy Prior to determining a student's eligibility for federal financial aid, the University con-firms a valid output document - Institution Stu- dent Information Record (ISIR) - is on file. The University uses the “Ladder“ packaging methodology allow- ing all applicants to be treated in the same manner when awarding funds. The University packages up to the cost of attendance (COA) by replacing the expected family contribution (EFC) with non-need based aid, unless otherwise specified by the student (or parent in case of a PLUS loan). Determining Need The University subtracts the EFC, the Federal Pell Grant and other non-federal financial aid re-sources from the COA to determine remaining need.

Example:

The order in which financial aid is considered and awarded is as follows: Federal Pell Grant/Iraq and Afghanistan Service Grant The Federal Pell Grant or, alternatively, Iraq and Afghanistan Ser- vicemembers Grant (IASG) is considered to be the first source of financial assistance to the student. Zero EFC Treatment for Children of Soldiers An otherwise-Pell eligible student whose parent or guardian died as a result of U.S. military service in Iraq or Afghanistan after Sep- tember 11, 2001, may receive increased amounts of federal financial aid if (1) the student was less than 24 years of age when the parent or guardian died; or (2) enrolled at an institution of higher educa- tion at the time of the parent or guardian's death. The University uses an EFC of zero to package all federal financial aid if the student meeting the previously stated criteria has a Pell- eligible EFC. The zero EFC is only used for packaging purposes.

The U.S. Department of Education (ED) notifies the University when a student appears to meet the criteria for Zero EFC treat- ment. This is based on a match with the U.S. Department of Defense file of eligible dependents. Other Resources Other resources include, but are not limited to, the following:

• External grants and scholarships • University grants and scholarships • Tuition assistance • Military tuition benefits • University tuition discounts and waivers • University administration tuition and/or student account

adjustments • Income from insurance programs that pay for the student's

education • Private loans • Private and State grants • Tribal aid • Other financial assistance paid directly to the University Grants and Scholarships Grants and scholarships awarded:

• Federal Supplemental Educational Opportunity Grant (FSEOG) • Scholarships • State Grants • Need-Based Institutional Grants • Teacher Education Assistance for College and Higher Education

(TEACH) Grant Determining Remaining Need Self-help aid is awarded to meet remaining need as follows:

• Federal Direct Subsidized Loan • Teacher Education Assistance for College and Higher Education

(TEACH) Grant • Federal Direct Unsubsidized Loan • Parent PLUS Loan • Federal Direct Graduate/Professional PLUS Loan Students eligible for a Graduate/Professional PLUS loan who do not request the maximum Direct unsubsidized loan amounts they are eligible for, are notified of their maximum unsubsidized loan eligibility, the loan interest rate for Direct Unsubsidized Loans and PLUS Loans, providing the opportunity to request the maximum Direct Unsubsidized Loan they are eligible for. Estimated Financial Assistance The University considers need-based aid as well as non-need- based aid as estimated financial assistance (EFA) when packaging financial aid for a student. EFA includes, but is not limited to, the following:

• Federal Pell Grant • Campus-Based Aid • State Grants • TEACH Grant • Scholarships • AmeriCorps * • Fellowships or Assistantships • Tuition Assistance • Waivers/Discounts • Direct Subsidized and Unsubsidized Loans • Direct Parent and Graduate/Professional PLUS Loans

$12,500 COA

- 2,500 EFC

- 1,600 Pell Grant

- 1,400 Scholarship

$7,000 Remaining Need

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

• Private Loans Iraq and Afghanistan Service Grants are not considered EFA. Therefore, they are never included in determining if a student's financial assistance exceeds need or COA. Likewise, if a student's other financial assistance exceeds a student's need or cost of atten- dance, as applicable, the stu-dent's Iraq Afghanistan Service Grant should not be reduced in eliminating the excess. However, and Iraq and Afghanistan Service Grant may be reduced if it alone exceeds a student's COA. If an IASG recipient becomes eligible for the Federal Pell Grant during the award year, the University will treat the Federal Pell Grant as EFA, and may need to adjust the student's financial aid package.

* The University does not count AmeriCorps benefits as EFA when determining eligibility for a subsidized direct loan; however, the University does include AmeriCorps benefits when determining eligibility for a direct unsubsidized loan. Overlapping Academic Years If a student begins a program at the University prior to the expira- tion of his/her previous pro-gram's academic year (AY), the Uni- versity will award all federal financial aid based on the remaining portion of the overlapping AY. The federal funds received for the prior AY do not count as EFA when awarding funds for the new program. However, the overlapping AY's funding is based on the remaining loan and grant eligibility, accounting for what the stu- dent received in the pro-gram. (Refer to the External Transfers, Pro- gram Changes, and Advancing Programs Policies for additional information) Awarding State Grants If a student is awarded state grant funds and an ISIR has a C- code(s) or is selected for verification, the University does not award the funds until the C-code(s) are resolved and/or verifica- tion requirements are met. Conflicting Information and Other Resources The University is responsible for resolving conflicting information in a student's file. At times, the University may receive aid it was unaware of for a student. If the aid was received after the period of enrollment ended for a student who is still enrolled or is intending to re-enroll, the University will treat the aid as EFA for the period of enrollment just completed.

........................................................................................... Private Loan Policy

Overview The Private Loans Policy addresses the University's participation in the private loan program. Private loans are available to help stu- dents supplement, not supplant, federal financial aid eligibility. Policy The University recommends that private loans be considered only after all federal and state financial aid options have been exhausted. Private loans may be available for both students and parents who are not eligible for need-based financial aid or who want to supplement their federal and state financial aid. These loans are made privately through lenders and other financial insti- tutions and are subject to a credit review and individual lender terms and conditions. For debt management purposes, we encour- age applicants to first complete the federal financial aid application to determine eligibility for grants and direct loans and to borrow wisely, utilizing funding solely for direct educational expenses related to attendance at the University.

Eligibility Private lenders determine student and/or parent eligibility for pri- vate loans. These amounts are limited to the cost of education minus other aid. Application and Awarding Process Most private loans are certified by the university to avoid over awarding. Students who apply and receive a private loan on their own must report it to the University as estimated financial aid assistance. The total amount of assistance received from all sources of funding, including scholar-ships, financial aid, tuition discounts and private loan programs cannot exceed the student's total cost of attendance (COA). Certain private loan products are limited to direct costs less other aid awarded. Disbursement Private loans are disbursed via electronic funds transfer directly to the student's tuition account in a single disbursement at either the beginning of the loan period or school certification, which-ever is later. Excess private loan funds are returned to the student upon their request, unless the loan is limited to direct educational costs. Leave of Absence (LOA) A leave of absence (LOA) is a temporary interruption in a student's program of study, whether necessitated by a planned or an unan- ticipated event or circumstance. Students receiving only private loans are eligible for an LOA at the University. (Refer to the Leave of Absence policy for further information on LOA requirements) Overawards If the total amount of assistance received from all sources of fund- ing, as indicated above, exceeds the total COA, the University will return funds to the lender based on funds available on the stu- dent's tuition account. This is determined by the Overawards Pol- icy as follows: 1) Private Loan, 2) Parent and Graduate/Profes- sional PLUS Loan 3) Direct Unsubsidized Loan 4) Direct Subsidized Loan. Refunds If the student is out of attendance greater than 14 consecutive days and no LOA is approved, any excess funds remaining after the Return of Title IV (R2T4) Calculation and/or institutional refund policies are calculated will be returned to the private loan lender. Self-Certification Form Students applying for a private loan are required to complete a Self-Certification form before the lender can disburse funds to the University. Students complete the form directly with the lender. However, the University may assist in completion of the form. If an enrolled or admitted student requests a self-certification form, the University will provide the written or electronic form the self-certi- fication form developed by the Secretary. The University will con- tinue processing federal financial aid funds and certifying loans in accordance with federal regulations.

........................................................................................... Professional Judgement Policy

Overview The Professional Judgment Policy addresses the University's treat- ment of a student, on a case-by-case basis, when the student has special circumstances that are not sufficiently addressed by a stan- dard approach. Special circumstances include conditions that dif- ferentiate an individual stu-dent from a whole population of students. Policy The University uses professional judgment on a case-by-case basis. The reason is documented in the student's file as it relates to the

University of Phoenix, 2016-2017

student's special circumstances. The University does not ac-cept adjustments made for a student by another school, but reviews the student's circumstances and, if appropriate, documents the profes- sional judgment decision made on the student's behalf. The Uni- versity's decision regarding professional judgment adjustments is final and cannot be appealed to the U.S. Department of Education. (For additional information, refer to the Student Parent Eligibility Policy. Refer to the HEREOS Act Policy for information on affected individuals) Special Circumstances The purpose of professional judgment adjustments is to allow schools the ability to accommodate special circumstances; the U.S. Department of Education does not provide detailed information on when the University may make adjustments. Examples in the HEA include the following: • elementary or secondary school tuition, • medical or dental expenses not covered by insurance, • nursing home expenses not covered by insurance, • dependent care, • unusually high child care costs, • a student who is a dislocated worker, • the loss of employment of an independent student, • cases where a family member is a dislocated worker • cases where a change in the student's housing status results in

homelessness, • recent unemployment of a family member, or • other changes in the family's income, assets or a student's status • Number of parents enrolled at least half-time in a degree,

certificate, or other program leading to a recognized educational credential at an institution with a program participation agreement

The University may use professional judgment to increase or decrease one or more of the data elements used to calculate the Expected Family Contribution (EFC). The University may also use professional judgment to adjust the student's cost of attendance (COA). Inconsistent or conflicting information shown on the out- put document will be resolved before making any adjustments. Use of professional judgment is neither limited to nor required in the situations mentioned above.

The University will not • Modify either the formula or the tables used in the EFC

calculation, but may only change values of specific data elements used in the EFC calculation;

• Use professional judgment to waive general student eligibility requirements or to bypass the intent of the law or regulations. For instance, the University will not use professional judgment to change Federal Supplemental Education Opportunity Grant (FSEOG) selection criteria.

• Include post-enrollment activity expenses in the students Cost of Attendance. For example, professional licensing exam fees are not allowable costs.

The University will use fairness during the decision making pro- cess and will not adjust data elements used to calculate the stu- dent's EFC, recurring costs such as vacation expenses, tithing expenses and standard living expenses related to utilities, credit card expenses, and children's allowances. In reviewing unusual expenses, the University reviews the income protection allowance (IPA) to determine if the expense is already included in the EFC calculation.

........................................................................................... Program Changes Policy

Overview The Program Changes policy details the University's treatment and determination of federal financial aid eligibility for students who change programs during an open payment period at the Univer- sity. Policy Program Changes Federal regulations require the University to evaluate the federal financial aid award for a student who has changed programs dur- ing an open payment period to determine whether or not the stu- dent may remain in the same payment period or if the student will be required to begin a new academic year (AY) and payment period. For a student to be considered in the same payment period, all five (5) of the following conditions must be met: • The student is continuously enrolled at the University • The courses in the payment period the student is transferring

out of are substantially similar to the courses the student will be taking in the new program • Credits associated with the courses transfer to the new

program • The payment periods are substantially equal in weeks of

instruction and credit hours • There are little or no changes in tuition and fee charges

associated with the payment period • The credits successfully completed and earned in payment

period for the pro-gram the student is transferring out of are accepted for credit in the new pro-gram

If All Five Conditions Are Met If all five (5) conditions are met, the student will remain in the orig- inal payment period and AY. However, adjustments to disburse- ment dates, payment period start and end dates, and the AY end date may be made to address any changes to when the student will complete the required credit hours and weeks of instructional time of the AY. If All Five Conditions Are Not Met If all five (5) conditions are not met, the University will perform a Return of Title IV (R2T4) calculation to withdraw the student from the payment period for the program the student is transfer-ring out of and update the program's AY/loan period (LP) accordingly. (Please refer to the Return to Title IV Policy for additional informa- tion) Once the Return to Title IV (R2T4) calculation has been completed and all required federal aid funds returned as required, the Univer- sity will package the student for the new program based on a new AY/LP as follows: Federal Pell Grant Award If the student is eligible for the Federal Pell Grant, the University must identify the amounts of Federal Pell Grant already received for the federal award year in the program the student transferred out of and determine the percentage of the student's annual sched- uled Federal Pell Grant award already used. To calculate the student's remaining eligibility, the University uses

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

the following formula:

The University then determines the maximum percentage of the scheduled Federal Pell Grant Award the student may receive in the

new program by using the following formula:

When calculating the student's Federal Pell Grant award, the Uni- versity will also en-sure the student does not exceed the Pell Life- time Eligibility Used (Pell LEU). The remaining Federal Pell Grant award amount is not divided equally across the payment periods in the new program. Instead, the Federal Pell Grant funds may be disbursed in an amount up to the student's remaining eligibility for each payment period, except that no payment period disbursement can exceed 50% of the sched- uled annual award. Federal Pell Grant Example: A student transfers from the AAB pro- gram to the BSBA program at the University and all five conditions are NOT met.

The University must now determine the student's remaining Pell eligibility for the federal award year to determine the amount it

may actually award to the student.

ment period falls in the same award year.

Federal Direct Loan Award If the student is eligible for the Federal Subsidized and/or Unsub- sidized Direct Loan program, the new AY/LP will be a full AY/LP and will be limited to the student's remaining annual loan eligibil- ity if the new program is at least an academic year in length. If the new program is less than an academic year in length or the remain- ing coursework represents less than an academic year in length, the student's annual loan limit eligibility is the lesser of the remaining annual loan eligibility or the prorated loan eligibility based on credit hours to be completed in the new program. Federal Direct Loan Example: A student transfers from the AAB program to the BSBA program at the University, and all five condi- tions are NOT met. In the BSBA program, the student is a third year, independent undergraduate student with a maximum annual Subsidized Loan eligibility of $5,500 and Unsubsidized Loan eligi- bility of $7,000.

The University must now determine the student's remaining Subsi- dized and Unsubsidized Loan eligibility for the overlapping aca- demic year in the BSBA program.

Pell disbursed in prior program = % of Scheduled Award used

Scheduled award in prior pro- gram

100 Percent of Scheduled Award

- Percentage of Scheduled Award used

= Maximum Percentage of Scheduled Pell Award student may receive

Pell Data from the prior program at the University

Scheduled Pell award $4,000

Pell award kept as a result of the R2T4 calculation

$1,500

Pell Calculations by the University

Scheduled Pell award $4,000

Percentage of Pell award already used in the prior program (Pell award disbursed/ Scheduled Pell award)

$1,500/$4,000 = 37.5%

Percentage of remaining Pell eligibility (100% - Percentage used)

100% - 37.5% = 62.5%

Student's remaining Federal Pell Award (Scheduled award at University X Percentage remaining eligibility)

$4,000 X 62.5% = $2,500

Pell Disbursement in the new program at the University

First payment period $2,000

Second payment period $500

Direct Loan Data from the Prior Program at the University

Subsidized Loan disbursed $1,688

Unsubsidized Loan disbursed $2,250

Pell Calculations by the University

University of Phoenix, 2016-2017

These remaining loan fund amounts will be disbursed based on the payment periods in the new program's loan period at the Univer- sity. (Refer to the Disbursements Policy for additional information) Program Change after Payment Period Is Completed If the student changes programs after successfully completing a payment period and prior to starting another payment period, regardless of the five (5) conditions, the University will not per- form an R2T4 calculation because the student completed the pay- ment period for which funds were disbursed. Students in these scenarios will remain in the same AY/LP and will be required to complete the remaining credits and weeks of the AY/LP. Program Change Effective Date The program change effective date will be the start date of the first course the student will attend in the new program. This is also known as the program begin date. Program Version Changes A student enrolled at the University who changes versions of a program is not a student who is changing programs for federal financial aid purposes. Therefore, the University will not reevalu- ate payment periods for students changing versions of the same program at the University.

........................................................................................... Re-Entry Policy

Overview The Re-entry Policy addresses how the University will treat stu- dents when they withdraw from the University and re-enter the same program within 180 days, or withdraw from the University and re-enter after 180 days or into a different program of study. The 180 day break is determined by counting the days between the stu- dent's official last date of attendance (OLDA) and the course start date when the student returns. This federal financial aid Re-entry policy is separate from the institution's Academic Program Re- entry policy. Policy Re-entry within 180 days When a student withdraws from the University and re-enters within 180 days to the same program at the University, the student remains in the same payment period the student was in when orig- inally withdrawn.

The cost of attendance (COA) for a student who re-enters within 180 days will reflect the original educational costs associated with the payment period from which the student withdrew.

The student is immediately eligible to receive all federal financial aid funds returned when the student withdrew. The University will take the following actions, if applicable, for a student who re- enters the same program within 180 days: • Re-disburse federal financial aid that was disbursed and

returned under the Return of Title IV (R2T4) provisions • Disburse federal financial aid the student was otherwise eligible

for that had not yet been disbursed at the time the student withdrew

• Cancel any overpayments assessed to the student as a result of the prior withdrawal that were disbursed on re-entry

The student becomes eligible for subsequent federal financial aid payments when the payment period for which he/she was paid is completed. If the date of a student's return is outside the period for which the loan was originated, the University will extend the original loan period (LP) and originate a new loan. Additionally, if the sched- uled date for a second disbursement is outside the period the loan was originated, the University will extend the LP and the date(s) for the second and any subsequent disbursement. If a student returns to the University within 180 days and before federal financial aid funds are returned due to an R2T4 calculation, the University will not return the funds. If a student withdrew, had a previous overpayment referred to Debt Resolution Services, and re-enters within 180 days, the Uni- versity will send Debt Resolution Services a fax identifying the stu- dent overpayment. The fax will state the overpayment should be made void as the student has returned to the University. Re-entry Within 180 days and in a New Federal Award Year If a student re-enters the University within 180 days and was origi- nally enrolled in a payment period that began and was scheduled to end in one federal award year, but returns after the end of that federal award year, the University will disburse any remaining funds using the original federal award year. The University will follow this process as long as the original federal award year is still open. If the original federal award year is closed and the student is due additional Pell funds from the closed federal award year, the University will request the Pell Grant funds through the Common Origination and Disbursement (COD) website. If the student was originally awarded campus based funds and the funds are no longer available from the original federal award year, the University may award funds from the current federal award year if funds are available. However, this does not increase the annual maximum campus based funds award a student may receive. If the student was awarded Direct Loan (DL) funds and the origi- nal federal award year is still open, the University will recover the DL funds from that federal award year. If the original federal award year is closed, the University will award the student remain- ing DL funds using current federal award year paperwork. How- ever, the original LP dates along with original cost of attendance and expected family contribution will be used to award the remaining DL funds. Re-entry after 180 days Or Re-entry into a Different Program When a student withdraws from the University and re-enters after 180 days have elapsed or re-enters into a different program of study at any time, the University will award the student based on

Direct Loan Calculations to Determine Remaining Eligibility for New Loan Period in New Program

Remaining Subsidized Loan Eligibility for New Programs LP (Annual Subsidized Loan Limit - Subsidized Loan funds already disbursed)

$5,500 - $1,688 = $3,812

Remaining Unsubsidized Loan Eligibility for New Programs LP (Annual Unsubsidized Loan limit -Unsubsidized Loan funds already disbursed)

$7,000 - $2,250 = $4,750

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

new payment periods. The length of the program will be the num- ber of credit hours and weeks of instructional time remaining in the program the student re-enters. If the remaining credit hours and weeks of instruction constitute one-half of an academic year (AY) or less, the remaining hours will constitute one payment period. If the start of the new AY overlaps with a previous AY, meaning the start of the new program be-gins before the calendar end date of the previous program's AY, prior funds disbursed will be taken into consideration when packaging the student for the new pro- gram.

........................................................................................... Return of Title IV Policy

Overview The Return of Title IV Policy addresses federal financial aid recipi- ents who withdraw from the University and are subject to a Return of Title IV (R2T4) calculation. For the purpose of R2T4 calculation requirements, a recipient is a student who has actually received federal financial aid funds or has met the conditions that entitled the student to a late disbursement of federal financial aid funds. The University is required to review the amount of federal loan and grant aid a student received for the payment period, to deter- mine what percentage of federal financial aid the student earned prior to withdrawal. The percentage of federal financial aid deter- mined to be unearned for the payment period must be returned to the appropriate federal financial aid program(s). Policy When a federal financial aid recipient withdraws from the Univer- sity prior to the end of a payment period, an R2T4 calculation must be performed to determine the amount of federal financial aid funds earned as of the date of withdrawal. If the total amount of federal financial aid funds earned is less than the amount of federal financial aid funds disbursed to the student or on behalf of the stu- dent in the case of a parent PLUS loan, the difference between these amounts is returned to the applicable federal financial aid pro- grams. If federal financial aid funds earned is greater than federal financial aid funds disbursed, the difference between these amounts is treated as a post withdrawal disbursement. A R2T4 cal- culation is not performed if the federal financial aid recipient with- draws after successfully completing the payment period AND all funds awarded for that period have been disbursed. Return Calculation The amount of federal financial aid earned is calculated by deter- mining the percentage of aid earned and applying this percentage to the total amount of aid disbursed and that could have been dis- bursed for the payment period. The payment period is de-fined as the period of time it takes the student to complete at least one-half of the weeks and credits in the student's academic year. For pur- poses of determining earned federal financial aid, a student's aid is considered disbursed if it is disbursed as of the student's last date of attendance. As long as conditions for a late disbursement (described below) are met prior to the date the student became ineligible (the student's last date of attendance), any undisbursed federal financial aid will be counted as aid that could have been disbursed. Conditions for a Late Disbursement (Including Post Withdrawal Disbursements) • The Department of Education (ED) processed a Student Aid

Report (SAR) or Institutional Student Information Record (ISIR) with an official Expected Family Contribution (EFC) for the student (except in the case of a parent PLUS loan)

• The University originated a Direct Loan (DL) • The University made the award to the student for a Federal

Perkins loan or Federal Supplemental Educational Opportunity Grant (FSEOG)

• The University originated the award to the student for the TEACH Grant program

The University does not include as a post withdrawal disbursement any funds the University was prohibited from disbursing on or before the date the student withdrew, which would apply to the following: (Additional information is available in the Disbursements Policy)

• Second or subsequent disbursements of DL funds unless the student has graduated or successfully completed the loan period.

• Second disbursements of DL for the period that the University is prohibited from making until the student successfully completes one-half of the weeks of instructional time and one- half the credit hours in the academic year.

• Disbursements of DL or Perkins loan funds for which the borrower has not signed a promissory note.

• Disbursements of Federal Pell Grant, Iraq Afghanistan Service Grant, and TEACH Grant funds to a student for whom the University did not receive a valid SAR or a valid ISIR by the deadline date established by the Secretary in the Federal Register.

• Federal Pell Grant, Iraq Afghanistan Service Grant, and TEACH Grant funds for a subsequent payment period when the student has not successfully completed the earlier payment period for which the student has already been paid.

• Disbursements of DL funds to a first-year, first-time borrower who withdraws before the 30th day of the student's program of study

Inadvertent Overpayments An inadvertent overpayment occurs when the University disburses funds to a student no longer in attendance but prior to the date the University determines the student withdrew from the program. This would include any federal financial aid fund disbursements made after the student's last date of attendance but prior to the University's determination that the student was withdrawn. These inadvertent overpayments are included in the R2T4 calculation as aid that could have been disbursed. Only students who meet late disbursement criteria are entitled to keep federal financial aid funds disbursed as an inadvertent over- payment. If an inadvertent overpayment cannot be made as a late disbursement, the University returns the entire amount of the fed- eral financial aid funds disbursed. If the inadvertent overpayment can be made as a late disbursement, the University returns only the unearned portion of the inadvertent overpayment within 45 days of the University's date of determination that the student withdrew (Refer to the Disbursements Policy for further information). Unearned inadvertent overpayments are returned according to the requirements for the return of unearned funds. Verification and the Return Calculation If a student provides required verification documents after with- drawing from the University, but within 30 days of the date of the notification informing the student of the requirements, and in time for the University to meet the 30-day Return deadline, the Univer- sity performs the R2T4 calculation based on all federal financial aid the student had established eligibility for prior to the withdrawal. For the Federal Pell Grant Program, if the student provides the ver-

University of Phoenix, 2016-2017

ification documents after the 30-day deadline but before the earlier of 120 days after the student's last date of attendance or the dead- line established by ED each award year, the University reviews and addresses eligibility as required. If a student does not provide all verification documents in time for the University to complete verification and meet the R2T4 dead- lines, the University includes in the R2T4 calculation only the fed- eral financial aid that was not subject to verification (unsubsidized and PLUS loan funds) and for which the conditions of a late dis- bursement were met prior to the withdrawal. (Refer to the Verifica- tion Policy for additional information.) Institutionally Scheduled Breaks Institutionally scheduled breaks of five or more consecutive days are excluded from the R2T4 calculation. This includes all holiday, inclement weather, and administrative breaks of five or more con- secutive days. When Funds are Disbursed Using Different Payment Periods When the University disburses different types of aid using differ- ent payment periods, e.g., one payment period for disbursing grant funds and another payment period for disbursing DL, only one payment period is used in determining earned funds. The payment period ending later is used for the R2T4 calculation. Percentage of Federal Financial Aid Earned The calculation of Percentage of Federal Financial Aid Earned includes all financial aid disbursed or that could have been disbursed to a student. This percentage is equal to the percentage of the payment period completed by the student as of the student's last date of attendance in the payment period. This percentage is determined using the University's rate of progression calculation. If the student withdraws after successfully completing the pay- ment period, 100% of the federal financial aid funds are earned and no calculation is required. If the withdraw date occurs after the stu- dent completes more than 60% of the payment period, the student earns 100% of the federal financial aid funds. Rate of Progression Calculation

The percentage of the period completed is calculated as follows:

Total Calendar Days Completed in the Payment Period The total number of calendar days completed in the payment period (numerator) is the count of calendar days from the payment period start date to the student's last date of attendance. Required Adjustments to Calendar Days Completed in the Payment Period Calendar days are removed from calendar days completed in the payment period if any of the following occurred between the pay- ment period start date and the stu-dent's last date of attendance: • Institutionally scheduled breaks of five (5) consecutive calendar

days or more • Holidays • Inclement Weather • Administrative

• Student scheduled or selected breaks of five (5) consecutive calendar days or more between courses

• All approved Leave of Absence calendar days

• Unapproved breaks of less than 180 days (Refer to the Re Entry Policy for additional information)

Total Calendar Days in the Payment Period The total number of calendar days in a payment period (denomina- tor) is determined based upon the number and type (credential level and modality) of credits awarded in the payment period. Required Adjustments to Calendar Days in the Payment Period Additional calendar days will be added to the payment period for unsuccessful course(s) completions with grades of I, IX, IP, QC, F, or W that occurred in a course prior to the course the student's last date of attendance occurs within. If the payment period needs to be extended, it is extended by a defined number of days based upon the following credential levels and modalities: • Associates Program (9 week courses) - 63 days if one or two

courses are needed, 126 days if three or four courses are needed • Associates Program (5 week courses online) - 35 days if one

course is needed, 70 days if two courses are needed, 105 days if three courses are needed, etc.

• Associates Program (5 week courses ground) - 29 days if one course is needed, 58 days if two courses are needed, 87 days if three courses are needed, etc.

• Bachelor Program Online - 35 days if one course is needed, 70 days if two courses are needed, 105 days if three courses are needed, etc.

• Bachelor Program Ground - 29 days if one course is needed, 58 days if two courses are needed, 87 days if three courses are needed, etc.

• Master's/Doctoral Program Online - 42 days if one course is needed, 84 days if two courses are needed, 126 days if three courses are needed, etc.

• Master's /Doctoral Program Ground - 36 days if one course is needed, 72 days if two courses are needed, etc.

Please note: Additional calendar days are NOT added for the course(s) in which the student's official last date of attendance falls within. This includes any course(s) the student was enrolled in, but did not complete at the time of withdrawal. Calendar days are removed from the calendar days in the payment period if any of the following occurred or is scheduled to occur from the payment period start date to the payment period end date: • Institutionally scheduled holiday breaks of five (5) consecutive

calendar days or more • Student scheduled of selected breaks of five (5) consecutive

calendar days or more between courses • All approved Leave of Absence calendar days • Periods of non-enrollment of five (5) consecutive calendar days

or more due to administrative and inclement weather closures • Unapproved breaks of less than 180 days (Refer to the Re Entry

Policy for additional information) Rate of Progression Examples The following examples illustrate the rate of progression calcula- tion outlined above. The figures provided are examples only; actual amounts may vary for each student. • Bachelor Program Online

• Last date of attendance is 07/15/20XX • Payment Period is 06/07/20xx to 10/24/20xx

Number of calendar days completed in the payment period

Total number of calendar days in the payment period

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

Course Schedule:

The total number of days the student is scheduled to complete (prior to the withdraw-al) is 140. However, because the student received a “W” in course #1, 35 calendar days will be added to the payment period for this unsuccessful course completion which occurred in a course prior to the course the student's last date of attendance occurs within. Therefore, the new total number of days in the payment period is 175.

Rate of Progression Calculation

The percentage of the payment period completed =22.28%

*Estimate for illustrative purposes only. Title IV Credit Balance and the return calculation A Title IV credit balance created during the period is not released to the student nor returned to federal financial aid programs prior to performing the R2T4 calculation. The University holds these funds even if, under the 14-day credit balance payment require- ments, funds are otherwise required to be released. In the R2T4 calculation, the University includes any federal finan- cial aid credit balance as disbursed aid. Although not included in

the R2T4 calculation, any federal financial aid credit balance from a prior payment period in the academic year that remains on a stu- dent's account when the student withdraws is included as federal financial aid funds for purposes of determining the amount of any final federal financial aid credit balance when a student with- draws. Upon application of any applicable refund policies, a fed- eral financial aid credit balance is allocated first to repay grant overpayments owed by the student as result of the current with- drawal. Within 14 days of the date that the University performs the R2T4 calculation, the University pays any remaining federal financial aid credit balance in one or more of the following ways: • Pay authorized charges at the University. • To the student (or parent for a PLUS loan). The University applies its own refund policy before allocating a federal financial aid credit balance. However, the University does not actually complete the refund process before completing the steps for allocating the federal financial aid credit balance. If the University is unable to locate the student (or parent) when attempting to pay a credit balance, it returns the funds to federal financial aid programs. (Refer to the Fed-eral Financial Aid Credit Balance Policy for further information) Return of Unearned Aid In the R2T4 calculation, the total Amount Disbursed plus Amount that Could Have Been Disbursed to the student or on the student's behalf, minus the Amount of Federal Financial Aid Earned by the Student determines the amount of federal financial aid funds unearned and required to be returned to the funding source

When a return of federal financial aid is required, the University and the student may both need to return funds. The University returns the lesser of the following amount to the appropriate federal financial aid program(s):

• The total amount of unearned aid; or • The amount equal to the total University charges incurred by the

student for the payment period multiplied by the percentage of unearned aid.

University (institutional) charges incurred by the student include tuition, fees, books and directed study (including state sales tax) initially assessed the student for the en-tire payment period. Initial charges are only adjusted for changes the University makes prior to the student's withdrawal. The amounts of institutional charges included in the R2T4 calculation are those charged or anticipated to be charged to the student's ac-count. Although institutional charges may not have actually been charged due to the student's withdrawal, the University uses the actual charges to date, to include full tuition, fees, books and directed study (including sales tax) for each course in the payment period, and estimate remaining charges based on the students' primary campus. Institutional charges include all invoiced and scheduled charges, as well as any adjustments made to correct these charges, that occur prior to the beginning of the course from which the student withdrew.

Tuition waivers for military students and Campus Footprint initiative are not counted as Estimated Financial Aid (EFA) and will be subtracted from institutional charges in the R2T4 calculation.

If after the student withdraws, the University changes the amount of institutional charges it assessed, or decides to eliminate all institutional charges, those changes do not impact the charges or aid earned in the calculation.

The University returns federal financial aid funds to programs in the following order, up to the net amount disbursed from each:

Course ID

Credit s

# of Days

in Course

Start Date

End Date

Instructor Grade

Cours e #1

3.0 35 06/ 07/ 20XX

07/ 11/ 20XX

SMITH W

Cours e #2

3.0 35 07/ 12/ 20XX

08/ 15/ 20XX

JONES

Cours e #3

3.0 35 08/ 16/ 20XX

09/ 19/ 20XX

JOHN- SON

Cours e #4

3.0 35 09/ 20/ 20XX

10/ 24/ 20XX

BROW N

39 (Number of calendar days completed in the payment period)

175 (Total number of calendar days in the payment period)

Days Completed

Total Days

Percentage of Payment

Period Completed

Federal Financial

Aid Disbursed

For the Payment Period

Disbursed Financial

Aid Earned*

39 175 22.28% $12,500 $2,785

University of Phoenix, 2016-2017

• Unsubsidized FFEL/Direct Stafford Loan • Subsidized FFEL/Direct Stafford Loan • Federal Perkins loans • Federal Direct PLUS (Graduate Student) • Federal Direct PLUS (Parent of Dependent Student) • Federal Pell Grants • FSEOG • TEACH Grants • Iraq & Afghanistan Service Grant (IASG)

After the University allocates its portion of unearned funds, the student must return federal financial aid owed in the same order specified above for the University. The amount of federal financial aid the student is responsible for returning is calculated by subtracting the amount returned by the University from the total amount of unearned federal financial aid funds to be returned.

The student (or parent in the case of funds due to a parent PLUS Loan) must return or repay, as appropriate, the calculated amount to any federal financial aid loan program in accordance with the terms of the loan; and any federal financial aid grant program as an overpayment of the grant. The amount of a grant overpayment due from a student is limited to the amount by which the original grant overpayment exceeds one-half of the total federal financial aid grant funds received by the student. (Additional information is available in the Overawards and Overpayments Policy) The University may round final repayment amounts, for which the University and stu-dent are responsible, to the nearest dollar. Timelines for Return of Funds The University completes a student's R2T4 calculation within 30 days of the University's date of determination. The University returns the amount of federal financial aid funds for which it is responsible as soon as possible but no later than 45 days after the date the University determines the student has withdrawn. (Refer to the Withdrawal Policy for information on the University's date of determination) If a student is eligible for a post-withdrawal dis- bursement, refer to the Disbursements Policy for information on specific timelines. Deceased Student If the University receives reliable information indicating an indi- vidual borrower or stu-dent for whom a parent received a PLUS loan dies, the University suspends further awarding and disburse- ments. An original or certified copy of the death certificate or accu- rate and complete photocopy of the original or certified copy of the death certificate is requested and forwarded to the Secretary of Education (Secretary). Under exceptional circumstances and on a case-by-case basis, the Secretary may approve a dis-charge based upon other reliable documentation supporting the discharge request. Determination of Withdrawal of a Deceased Student The withdrawal date for a deceased student is the last date of aca- demic attendance or attendance at an academically related activity determined from University attendance records. The date of deter- mination is the date the University becomes aware of the student's death. (Refer to the Withdrawal Policy for further information) Return of Title IV Funds for a Deceased Student The amount of federal financial aid funds earned by the student is calculated according to the Return of Title IV Funds (R2T4) calcula- tion. If the calculation indicates the amount of funds earned is less than the amount disbursed to the student, or on behalf of the stu- dent in the case of a PLUS loan, the difference between these amounts is returned to the appropriate federal financial aid pro-

grams. The University does not report grant overpayments for deceased students to NSLDS or refer a grant overpayment to Debt Resolution Services, as the student's estate is not required to return any federal financial aid funds. The following represents procedures the University follows if a credit balance of federal financial aid funds, created from funds disbursed before the death of the student, exists after the comple- tion of the R2T4 and the University's refund calculations: • Pay authorized charges owed to the University. • Return any federal financial aid grant overpayments owed by

the stu-dent for previous withdrawals from the University. • Return any remaining credit balance to the federal financial aid

pro-grams. If the University previously referred a grant overpayment to Debt Resolution Services, documentation will be forwarded by the Uni- versity indicating the student is deceased. Based on this informa- tion and documentation, Debt Resolution Services will remove the overpayment from the student's records. Although the student may be eligible to receive a post-withdrawal or late disbursement, the University is prohibited by federal finan- cial aid Title IV regulations from further disbursements and will, therefore, not request additional funds from federal financial aid programs nor send out a post withdrawal letter.

........................................................................................... Satisfactory Academic Progress (SAP) Policy

Overview The University's Federal Financial Aid Satisfactory Academic Progress (SAP) policy determines whether an otherwise eligible student is meeting SAP in an educational program and may receive financial aid under the Title IV, HEA programs. This federal finan- cial aid SAP policy does not supersede the institution's academic SAP policy. Policy Students must maintain SAP throughout the duration of their aca- demic program to remain eligible for federal financial aid. SAP is assessed by qualitative and quantitative measures and is evaluated at the end of each completed payment period in the student's aca- demic program. Qualitative Measure Grade Point Average Undergraduate students must have a cumulative program grade point average (GPA) of 2.0 at the end of each completed payment period, unless otherwise defined by academic policy. Graduate stu- dents must have a program GPA of 3.0 at the end of each com- pleted payment period. A student's cumulative program GPA is calculated using only those grades earned at the University for the current program of study. The program GPA is computed by adding the program applicable cumulative grade quality points earned (calculated by multiplying the credit hours and the weight of the grade earned in the course) and dividing it by the program applicable cumulative total number of credit hours completed.

Courses from which the student withdraws are not included in the program GPA calculation for the qualitative measurement.

Qualitative Exclusions The following are excluded from the qualitative computation:

• Waivers • National Testing Programs • Courses with the following grades:

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

• IN PROGRESS EXTENSION (IX)(provided there is no formal grade)

• AUDIT (AU) • Incomplete (I) • In Progress (IP) • No grade awarded (QC) • Passing (P) • Withdrawal (W) • Withdrawal/Failing (WF) • Waived with Credit (WC) • No Credit (NC)

• Orientations with the following completion statuses: • Orientation Complete (OC) • Orientation Not Complete (ON) • Orientation Extension (OX)

• Assessed Credits Quantitative Measure Each academic program has a published standard credit load for completion. Pace of completion is automatically evaluated for all periods of attendance at the University, including periods the stu- dent did not receive federal financial aid. Maximum Timeframe The maximum timeframe to complete the program cannot exceed 150% of the published length of the program measured in credit hours attempted for undergraduate and graduate students. Prog- ress is evaluated cumulatively at the completion of each payment period for a student's primary program of study to ensure comple- tion of the program within the 150% maximum timeframe. If a student cannot complete the program of study within the max- imum timeframe (as determined at the end of the payment period) the student will be placed on financial aid disqualification (FD) sta- tus without the ability to appeal. Pace of Completion The quantitative measure for the pace of completion is calculated

using the following formula:

At the end of each payment period, the student's pace of comple- tion is evaluated. Students must earn at least 67% of the credit hours attempted toward completion of the primary pro-gram of study. Credit hours taken at other institutions and accepted toward a student's primary program of study at the University are included in both attempted and completed credit hours when mea- suring pace of completion. Courses from which the student withdraws are counted as attempted credit hours when calculating the quantitative measure- ment or program pace. Included in Pace of Completion The following are included as attempted in the pace of completion calculation: • Courses that are waived with credit (WC) • Assessed Credits

• Withdrawal (W) • Withdrawal/Failing (WF) • Courses completed with the following grades:

• A, B, C, D, and F (+/-) • In Progress (IP) • Incompletes (I, IX and IF) • No grade awarded (QC) Evaluation The University evaluates SAP for the student's primary program of study, based on a completed payment period (generally, at least 12 credit hours). As a result of the evaluation, a student is assigned a federal SAP status. Financial Aid Warning Undergraduate students with less than a cumulative 2.0 GPA, or the minimum as stated in policy, and graduate students with less than a 3.0 OR who do not earn 67% of their attempted credits (cumulatively) at the end of a completed payment period, are auto- matically placed on financial aid warning (FW) status. The Uni- versity can disburse federal financial aid funds to students on FW status for one payment period. Financial Aid Disqualification If a student on FW status does not meet SAP at the end of the sub- sequent completed payment period, the student is not eligible for additional federal financial aid and will be placed on an FD status. Students who are placed on an FD status are ineligible for federal financial aid. Financial Aid Probation Students who are granted an appeal will be placed on financial aid probation (FP) status and will have their financial aid eligibility reinstated based on the appeal. The University can disburse federal financial aid funds to students on FP status for one probationary payment period, provided all other eligibility requirements are met. The student must meet the University's SAP standards to maintain federal financial aid eligibility. Student Notification The University will notify students at any point during their enroll- ment if they are placed on or taken off the FW, FP, FD or Regular Student (RG) statuses, as these affect student eligibility to receive federal financial aid. Student Financial Aid Appeals Students placed on FD status due to a violation of the qualitative and/or quantitative standards during the financial aid warning period may appeal the disqualification to regain eligibility for fed- eral financial aid. Students may do so by submitting an appeal to the Student Financial Services - Operations Professional Judgment (SFS-O PJ) Team. The SAP PJ form is located on the financial aid website (FAW). If there are unusual circumstances that should be considered during the appeal process, federal financial aid rein- statement may be possible during a financial aid probation period. Approval and/or reinstatement of federal financial aid eligibility are not guaranteed. The SAP PJ team reviews all appeals on a case- by-case basis. Approval is only granted when there are significant extenuating circumstances. All decisions made by the SAP PJ team are final. The University allows a student to have a maximum of two approved appeals during their time at the University. These appeals cannot be consecutive and are only considered if unusual circumstances exist. Examples of unusual circumstances may include, but are not limited to the following:

Cumulative number of credit hours the student successfully com- pleted

Cumulative number of credit hours the student attempted

University of Phoenix, 2016-2017

• Death of a relative • An injury or illness of the student • Other special circumstances Students must explain in the appeals process why the nature and timing of their unusual circumstance(s) directly prohibited them from maintaining SAP, and what has changed in their situation that would allow them to demonstrate SAP at the next evaluation. If students have more than 12 credits remaining in their program of study, they must demonstrate the ability to graduate within the maximum timeframe allowed and meet the GPA requirements. If students have 12 or less credits remaining, they must demonstrate the ability to complete the remaining credits success-fully. Regaining Eligibility after Payment Period of Ineligibility A student who is not making SAP regains eligibility only when the student is in compliance with the University's SAP require- ments.Therefore, if a student loses eligibility for federal financial aid as a result of not meeting SAP requirements, the student must pay for the ineligible payment period using non-federal financial aid funds. If the student meets all SAP criteria after the ineligible payment period, the student's borrower based academic year (BBAY) will start at the beginning of the eligible payment period following the period of ineligibility. The BBAY is packaged for a full 24 credits and 30 weeks of instructional time. If the ineligible payment period is the second payment period of an academic year/loan period already established, any federal finan- cial aid awarded for the second payment period will be canceled and, if necessary, returned to the funding source. Maximum Timeframe If at any time during the evaluation period it is determined a stu- dent is not going to complete the program of study within the max- imum timeframe of 150% of the length of the educational pro- gram, the student becomes ineligible for federal financial aid. This determination cannot be appealed. Transfer Credits - Qualitative A student's program GPA is calculated using only grades earned at the University in courses that are applicable to the program. Therefore, transfer credits do not apply when calculating the stu- dent's GPA at the University. Transfer credits include credits for all courses not completed at the University that are applied toward the completion of the student's degree program. Transfer Credits - Quantitative Credits taken at other institutions and applied towards the stu- dent's program/version at the University are included in both attempted and completed hours when measuring the student's pace towards completion. Program Changes Students who change programs at the University are re-evaluated to determine which credits apply to the new program. If the five program change conditions are met (refer to the Program Changes Policy for further information), the student will remain in his/her original academic year. The student's SAP status is not reset and the student will continue to be evaluated for SAP at the end of each completed payment period as originally established. If the five pro- gram change conditions are NOT met, the student's SAP status will be reset with an effective date of the program change. The student's SAP status will be evaluated at the end of each completed payment period in the new academic year. If the student changes back to a program he/she was previously in, the student's SAP status will reflect the status of the original program. The University will calculate the qualitative and quantitative SAP

measures based on all courses applicable to the new program. This includes those courses taken in a previous program that the stu- dent successfully completed and that apply to the new program. Repeat Courses Grades for prior attempts are excluded when calculating the quali- tative component. However, credits from all attempts are included when assessing if the student meets the quantitative component. Although a student may successfully complete a course more than once, only the first passing grade is counted as a completion when calculating the quantitative component. Note: Repeat courses taken in a program are counted in the SAP status for that program. Concurrent Enrollment The University evaluates SAP for the primary program based on completed weeks and credits of a payment period, regardless of whether or not the student is enrolled concurrently. All credits completed at the University applicable to the primary program will apply toward the primary pro-gram's GPA.

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

........................................................................................... Student Parent Eligibility Policy

Overview The Student Parent Eligibility Policy addresses student and parent eligibility requirements that must be met prior to awarding federal financial aid. Policy The University ensures all students meet all eligibility require- ments prior to awarding federal financial aid. Enrollment Prior to awarding federal financial aid, the University confirms the student is enrolled, or accepted for enrollment, as a regular student at the University. Students must be admitted and matriculated to a program of study eligible for federal financial aid. Students who are not admitted and matriculated will not be certified or dis- bursed federal financial aid. Any student enrolled in elementary or secondary institutions are not eligible to receive federal financial aid. Students who are provisionally admitted as described below, must also be matriculated. • Students in any graduate (non-Doctoral) degree program who

meet all admission requirements, except the minimum GPA requirement for their program, may be admitted on a provisional status if the student earned a GPA between 2.0 and 2.49 on the undergraduate degree posted transcript, unless otherwise noted in academic policy.

High School Diploma or Equivalent Students must be qualified to study at the postsecondary level. For students attending the University, one of the following criteria must be met and appropriate documentation provided: • High school diploma

• A copy of the student's high school diploma • Recognized equivalent of a high school diploma

• General Education Development (GED) certificate • California High School Proficiency Examination (CHSPE); • HISET Completion Certificate • Documentation provided by the State or appropriate

Department of Education in the student's state or jurisdiction indicating that the stu-dent has earned a secondary completion credential that has the same rights, privileges, and rigor of a normal High School Diploma

• An academic transcript indicating the student successfully completed at least a two year program that is acceptable for full credit toward a bachelor's degree; or

• A homeschool diploma that is conferred by the state in which it was completed or by an entity that is accredited by an approved body

• oA DD Form 214 Certificate of Release or Discharge from Active Duty, as long as it indicates that the individual is a high school graduate or equivalent

Note: In cases where it is impossible for a refugee, an asylee or a victim of human trafficking to obtain documentation of his/her completion of a secondary school education in a foreign country, the University may accept self-certification. It must consist of the following: • Proof of their attempt to obtain documentation of their

completion of a secondary school education in a foreign country, i.e., a copy of an e-mail or letter, including proof of mailing;

• A signed and dated statement that indicates that the applicant completed his or her secondary school education in a foreign country, the name and address of the foreign high school where the applicant completed the secondary school education and the date when the foreign high school diploma was awarded.

• A copy of the entry status documentation that identifies the applicant's cur-rent or prior status as a refugee, an asylee, or as a victim of human trafficking and who entered the United States after the age of 15.

Loan Limits A student is ineligible for federal financial aid if annual or aggre- gate loan limits made under any federal financial aid HEA loan program have been exceeded or has property subject to a judgment lien for a debt owed to the United States. Drug Convictions Students become ineligible for Title IV federal financial aid if con- victed of possession or sale of drugs for any offense that occurred during any period of enrollment for which the student was receiv- ing federal financial aid funds. Any conviction that was reversed, set aside, or removed from the student's record does not count; nor does a conviction received when the student was a juvenile, unless the student was tried as an adult. If the student was convicted of both selling and possessing illegal drugs and the periods of ineligi- bility are different, the student will be ineligible for the longer period. The University will make available to all students, through con- sumer information, details regarding the penalties for these types of drug violations. Other departments will send notification to Student Financial Ser- vices - Operations (SFS-O) once aware a student has been con- victed of any offense involving the possession or sale of illegal drugs, to cancel future federal financial aid disbursements. SFS-O will notify the student of lost eligibility due to a drug violation and provide information regarding the specific penalties, along with information on how to regain eligibility for federal financial aid. Incarcerated Students The University of Phoenix must ensure that no more than 25% of its regular students are incarcerated. This percentage will be moni- tored for the latest completed award year. An incarcerated student is someone serving a criminal sentence in a federal, state, or local penitentiary, prison, jail, reformatory, work farm, or other similar correctional institution. A student in a less formal arrangement, such as a halfway house, home detention, or sentenced to serve only weekends, is not considered to be incarcer- ated. Title IV Eligibility for Incarcerated Students All incarcerated students are • not eligible for Title IV federal financial aid loans • eligible for FSEOG Students incarcerated in federal or state penal institutions are • not eligible for Pell grants Students incarcerated by jurisdictions defined as a state in the law, such as the District of Columbia, are considered to be in a state penal institution and are • not eligible for Pell Grants Students incarcerated in local penal institutions (local or county jails, penitentiaries, correctional facilities, and juvenile justice facili- ties) are • eligible for Pell grants Students who are subject to an involuntary civil commitment fol-

University of Phoenix, 2016-2017

lowing incarceration for a sexual offense are • not eligible to receive Pell grants Cost of Attendance for Incarcerated Students Cost of Attendance includes an allowance for tuition, course mate- rials fees, books and supplies, if required in the program of study. No other expenses are included. Allowable costs are assessed at the rate designated in the University's Student Financial Aid budgets. Regaining Title IV Eligibility for Incarcerated Students The University may accept a written self-certification indicating the student is no longer incarcerated. The student becomes eligible for federal financial aid funds as of the date his or her incarceration has ended. Citizenship All students must be a U.S. citizen or national or U.S. permanent resident or other eligible noncitizen to receive federal financial aid. A citizen of the Federated States of Micronesia, Republic of the Marshall Islands, or the Republic of Palau is eligible to receive fed- eral financial aid under the Federal Pell Grant but is not eligible for Direct loans. Citizens of Palau are also eligible for FSEOG. If a student needs to provide documentation to confirm his/her cit- izenship status and the student is unable to present this documen- tation in person, the University will allow the student to submit a hard copy or electronic image of the original document. Along with the citizenship documentation, the student must provide an affidavit. The affidavit requires two forms of identification and sig- nature from the student. Secondary Confirmation If a student indicates an eligible noncitizen on the FAFSA and pro- vides an A-Number, identifying information will be automatically sent to the Department of Homeland Security (DHS) for primary and, if necessary, secondary confirmation. If the University receives a SAR/ISIR with a secondary confirmation match flag of “P,” the DHS will continue to check its records in a process called automated secondary confirmation. The University will wait at least five, but no more than 15, business days for the result of auto- mated secondary confirmation. If the result is not received by that time, the University will begin the paper process of secondary con- firmation. The University has ten business days after receipt of the docu- ments for immigration status to undergo paper secondary confir- mation. The University will notify the student of the final decision based on the secondary confirmation results. Default Any student applying for federal financial aid must not be in default on a loan made under any federal financial aid program or HEA loan program. Overpayments A student must not currently owe an overpayment of federal grant funds or Federal Perkins loan, to be eligible for federal financial aid. Selective Service The University requires men who are age 18 through 25 to register with the Selective Service System. Students, who are exempt or waived from this requirement, are asked to provide the University with supporting documentation for review. The review process is documented along with the supporting documentation provided. If, after the review, the student is not clearly exempt or waived from the requirement to register the University will ask the student to provide a Status Information Letter from the Selective Service.

Unusual Enrollment History (UEH) The University resolves an Institutional Student Information Record (ISIR) that reports a UEH flag prior to awarding a student Title IV funds. The UEH flags are: • "N" - No resolution is required by the university; the student's

enrollment pat-tern is not unusual • "2" - the University reviews the student's enrollment and

financial aid records to determine if, during the four-award year review period (Award Years 2012/2013, 2013/2014, 2014/2015, and 2015/2016), the student received a Pell Grant or Direct Loan at the University.

• "3" - the University reviews the student's academic records to determine if the student received academic credit at the University during the three award year period (Award Years 2012/2013, 2013/2014, 2014/2015, and 2015/2016). In addition, the University reviews the National Student Loan Data System (NSLDS) to identity all schools where the student received Pell Grant or Direct Loan funding over the past four award years.

The University will determine, for each of the previously attended schools, whether academic credit was earned during the award year the student received Pell Grant and/or Direct loan funds. This determination is based upon academic transcripts al-ready obtained by the University or by asking the student to provide aca- demic transcripts or grade reports. Students who do not show earned credit for the Pell grant awards and/or Direct loans received in the past three years, and who may have special circumstances, may submit a request through the Pro- fessional Judgment (PJ) Team for approval. Students who do not meet any of the above criteria are immedi- ately not eligible for federal aid. Approval of Continued Eligibility for UEH If the students continued eligibility for federal financial aid funds is approved and in order for the student to remain eligible for fed- eral financial aid funds, the student must successfully complete one payment period at the University. Denial of Continued Eligibility for UEH If the student did not earn academic credit at one or more of the relevant schools and does not provide acceptable documentation, the University will deny the student any additional federal finan- cial aid funds. Regaining Eligibility for UEH The student is required to successfully complete one payment period at the University to regain federal financial aid eligibility. During this time, the student is required to use an alternate method of payment for tuition and fees. Upon regaining eligibility, loans may be awarded retroactively back to the beginning of the AY but Pell grants are only awarded going forward/starting with the next payment period. Parental Non Support Although students whose parents refuse support are not eligible for a dependency override, the University has the authority to offer a dependent student a Direct unsubsidized loan without requiring the parent(s) to file a FAFSA provided supporting documentation is obtained. Supporting documentation consists of a completed parental nonsupport confirmation form or a signed and dated veri- fication statement from the parent(s) specifying the following: • the parent(s) do not provide any financial support and the date

the financial support ended, • the parent(s) will not provide any financial support in the future;

and

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

• the parent(s) refuse to complete the parental section of the FAFSA

The University may accept documentation from a third party (i.e., teacher, counselor, clergy, court, etc.) describing the student's rela- tionship with the parent(s) if the parent(s) will not provide the required verification statement. Students who are offered the Direct unsubsidized loan without parental data on the FAFSA are only eligible to receive the loan limit based on dependent undergraduate student annual maxi- mums. For example, a first year undergraduate student cannot receive more than $5,500 ($3,500 base plus $2,000). The parent(s) cannot later apply for a PLUS loan, unless, the parents are sepa- rated or divorced, in which case, the non-custodial parent can apply for a PLUS loan. If the non-custodial parent is subsequently denied for the PLUS loan, the student's Direct unsubsidized loan eligibility is not increased. The student will not be eligible for any other Title IV financial aid pro-grams. Dependency Overrides A student who does not meet the definition of independent may be designated as independent if the University makes a documented determination of independence due to special circumstances. The U.S. Department of Education interprets a special circumstance as one which makes it inappropriate to expect a parental contribution. Examples of special circumstances include inability to locate par- ents, an abusive family environment, or abandonment by parents. Generally the documentation of special circumstances will come from a third party that knows the student's situation (such as a teacher or member of the clergy), but in cases where this is not available, the University will accept a signed statement from the student detailing the special circumstance. Professional judgment is not used to change the status of a student from independent to dependent. However, the University may use professional judgment to account for parental support where spe- cial circumstances warrant. Dependency overrides do not carry over from one year to the next. If the student is not independent for some other reason noted on the FAFSA, the University will reaffirm each year that the special circumstance persists and an override is still justified. PLUS Exceptional Factor Dependent students whose parents are unable to borrow PLUS loans due to adverse credit or other exceptional circumstances may receive additional Direct unsubsidized loans for the same amount as independent undergraduate students. The PLUS exceptional factor is not a dependency override as parent information is pro- vided on the FAFSA. Examples include: • The parent is incarcerated. • The parent's whereabouts are unknown. • The parent has filed for bankruptcy and has provided a letter

from the bankruptcy court stating that as a condition of the bankruptcy filing, the parent may not incur any additional debt.

• The parent's income is limited to public assistance or disability benefits and you have documented that the parent would not be able to repay the PLUS loan.

• The parent of a dependent student is not a U.S. citizen or permanent resident, or is unable to provide evidence from the U.S. Citizenship and Immigration Service (USCIS) that he or she is in the United States for other than a temporary purpose with the intention of becoming a citizen or permanent resident.

Supporting documentation may include, but is not limited to, sup- porting documentation that corroborates the exceptional circum-

stances. The University will re-examine and document that exceptional circumstances continue to apply before certifying/ originating additional unsubsidized loan amounts for the depen- dent in a subsequent award year. Eligibility for Direct and PLUS Loans A student is eligible to receive a Direct Subsidized Loan, a Direct Unsubsidized Loan, or a combination of these loans, if the student meets the following requirements: • The student is enrolled, or accepted for enrollment, on at least a

half-time basis in a school that participates in the Direct Loan Program.

• The student meets the requirements for an eligible student. • In the case of an undergraduate student who seeks a Direct

Subsidized Loan or a Direct Unsubsidized Loan at a school that participates in the Federal Pell Grant Program, the student has received a determination of Federal Pell Grant eligibility for the period of enrollment the loan is sought.

The annual loan limit for graduate and professional students is $20,500. This amount is limited to Direct Unsubsidized loans only. In the case of a borrower whose previous loan or TEACH Grant service obligation was cancelled due to total and permanent dis- ability, or discharged after a final determination of total and per- manent disability, the borrower • must obtain certification from a physician that the borrower is

able to engage in substantial gainful activity; • must sign a statement acknowledging the Direct Loan the

borrower receives cannot be discharged in the future on the basis of any impairment present when the new loan is made, unless that impairment substantially deteriorates; and

• if the borrower receives a new Direct Loan, other than a Direct Consolidation Loan, with-in three years of the date that any previous Title IV loan or TEACH Grant service obligation was discharged due to a total and permanent disability, the student must resume payment on the old loan before receipt of the new loan or TEACH Grant.

In the case of a borrower whose prior loan under Title IV federal financial aid was conditionally discharged after an initial determi- nation that the borrower was totally and permanently disabled based on a discharge request received prior to July 1, 2010- • The suspension of collection activity on the prior loan has been

lifted; • The borrower complies with all requirements; • The borrower signs a statement acknowledging the loan that has

been conditionally discharged prior to a final determination of total and permanent disability cannot be discharged in the future on the basis of any impairment pre-sent when the borrower applied for a total and permanent disability discharge or when the new loan is made, unless that impairment substantially deteriorates; and

• The borrower signs a statement acknowledging that the suspension of collection activity on the prior loan will be lifted.

A graduate/professional student or parent is eligible to receive a Direct PLUS Loan if the following requirements are met: • Student completes a current award year Free Application for

Federal Student Aid (FAFSA). • The parent borrower is the student's biological or adoptive

mother or father or the student's stepparent if their income and assets are taken into account when calculating the student's EFC

University of Phoenix, 2016-2017

• The parent borrower is borrowing to pay for educational costs of a dependent undergraduate student who meets the requirements for an eligible student.

• The parent borrower provides a social security number for themselves and the student.

• Student or parent borrower meets the requirements pertaining to citizenship and residency.

• Student or parent borrower meets the requirements concerning defaults and overpayments.

• Student or parent borrower is not incarcerated. • The federal government does not have a judgment lien on the

parent's property. • Complies with the requirements for submission of a Statement

of Educational Purpose for the student, except for the completion of a Statement of Selective Service Registration Status.

• Student or parent borrower does not have an adverse credit history.

Student or parent borrower has an adverse credit history but has obtained an endorser who does not have an adverse credit history; or has an adverse credit history but documents to the satisfaction of the Secretary that extenuating circumstances exist (effective March 29, 2015 - PLUS Loan counseling must be completed by the applicant (parent or graduate/professional student) with an adverse credit history who qualifies for a Direct PLUS Loan by obtaining an endorser who does not have an adverse credit history, or who documents to the satisfaction of the Department of Educa- tion that there are extenuating circumstances related to the adverse credit information.)

........................................................................................... Subsequent ISIRs Policy

Overview The Subsequent ISIRs Policy addresses the University's role in reviewing any Institutional Stu-dent Information Record (ISIR) the University receives after awarding a student federal financial aid funds.

Policy

The University is required to resolve any discrepancies in federal financial aid related information. Therefore, the University reviews all subsequent Institutional Student Information Record (ISIR) transactions received for a student within the federal processing aid year (July 1 to June 30) to identify changes requiring support- ing documentation from students. Subsequent ISIRS A subsequent ISIR is an ISIR received when a student or other institution changes information after the University has awarded the student federal financial aid funds. The University is required to review any data element change made by the student or other institution which may affect eligibility for federal financial aid or the amount and type of federal financial aid awarded. The Univer- sity will not disburse federal financial aid funds until the changes made to a subsequent ISIR are confirmed and/or corrected. If a subsequent ISIR is received after verification is completed, the University will collect documentation to support the change or cor- rect the ISIR back to the verified information. The University does not accept changes based on marital status changes. The University will not disburse federal financial aid until all con- flicting information has been resolved, even if the conflict concerns a previous award year. The findings are documented in the stu-

dent's file. If a subsequent ISIR is received with changes to C Flags and com- ment codes or the EFC, the University will review and collect the required documents. If a subsequent ISIR is received because the National Student Loan Data System (NSLDS) has provided new or updated information to the University, the NSLDS history is reviewed to determine if changes are needed to existing awards. This information may include indications a student has gone into default or owes an overpayment. It may also indicate a student has resolved a default and is now eligible for federal financial aid funds. Once the subsequent ISIR is reviewed and eligibility to receive fed- eral financial aid is determined, if necessary, the student will be sent a revised award letter reflecting any changes. If, after reviewing the subsequent ISIR, it is determined the student is ineligible for federal financial aid, the student is notified via a let- ter of ineligibility.

........................................................................................... TEACH Grant Program Policy

Effective September 22, 2016, the University no longer participates in the TEACH Grant Program Overview On September 22, 2008, the U.S. Department of Education approved the University of Phoenix to participate in the Teacher Education Assistance for College and Higher Education (TEACH) Grant program. The TEACH Grant Program policy addresses the requirements the University must adhere to as well as the packag- ing procedures pre-scribed by federal financial aid regulations. Policy The TEACH Grant program is a non-need based program provid- ing up to $4,000 per academic year to students enrolled in an eligi- ble graduate program. Grant recipients must agree to teach for at least four years within eight years of finishing the teacher prepara- tion program and to teach high-need subjects in designated schools that serve low-income students. TEACH Grants are converted to Direct Unsubsidized Loans when recipients do not complete the four-year teaching obligation. These loans must be repaid with interest from the date the TEACH Grant was disbursed. Awarding Methodology The University will award up to $4,000 per academic year for graduate degrees; up to an aggregate amount of $8,000, to students who meet the following criteria:

• Enrolled in an eligible TEACH program and be completing, or intend to complete coursework necessary to begin a career in teaching.

• Have a cumulative GPA of at least 3.25 in the TEACH Grant Program; and

• Sign an Agreement to Serve (ATS) and complete all counseling requirements

The TEACH Grant is considered non-need based aid and therefore, may replace the student's expected family contribution (EFC). The amount not used or needed to re-place the EFC is counted as fed- eral financial aid when packaging other funds. If, based on the stu- dent's COA or EFC, the University is unable to award the total TEACH grant amount, the student is notified to determine the award allocation. For example, the Direct Subsidized Loan may be reduced for a full TEACH Grant or the TEACH Grant may be reduced for the full Direct Subsidized Loan amount. The TEACH Grant, plus other financial assistance, cannot exceed the cost of attendance (COA).

100

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

Disbursements A single disbursement cannot exceed 50% of the TEACH Grant award. If a payment requires the disbursement to be more than 50% of the student's annual award, the University makes at least two disbursements in the payment period. The University does not disburse an amount that exceeds 50% of the student's annual award until the student has completed 50% of the weeks of instruc- tional time in the program's academic year. No payment within the payment period may be less than $25. Crossover Payment Periods If the payment period crosses over two award years, the TEACH Grant payment period must be assigned to one award year. The University places a payment period with more than six months scheduled to occur within one award year in that award year. The University pays funds from whichever award year it assigns the payment period to. Transfer Students Transfer students who received a TEACH Grant at a prior institu- tion may receive a TEACH Grant at the University only if the Uni- versity obtains the student's student aid report (SAR) or institutional student information record (ISIR) with an official EFC. The University pays a TEACH Grant only for the period the stu- dent is enrolled in a TEACH Grant eligible program at the Univer- sity. The University calculates the student's award, unless the remaining balance of the student's scheduled award is the balance of the student's last scheduled award and is less than the amount the student would normally receive for the payment period. The student must repay any amount received in an award year that exceeds the amount eligible to receive. A student may not receive grant payments concurrently from more than one institution. TEACH Grant Eligible Programs The University has latitude to designate TEACH eligible programs provided it meets criteria set forth by the Department of Education (ED). The following are eligible TEACH Grant programs for the 2016/2017 award year:

• Master of Arts in Education/Special Education (MAED/SPE) • Master of Arts in Education/Secondary Teacher Education

(MAED/TED-S) • Master of Arts in Education Teacher Education Middle Level

Mathematics (MAED/TEDMM - Texas) (retired 6/1/16) • Master of Arts in Education Teacher Education Middle Level

Science (MAED/TEDMS - Texas) (retired 6/1/16) • Master of Arts in Education Teacher Education Secondary Level

Science (MAED/TEDSS - Texas) (retired 6/1/16) • Master of Arts in Education Teacher Education Secondary Level

Mathematics (MAED/TEDSM - Texas) (retired 6/1/16)

........................................................................................... Verification Policy

Overview Institutions are required to verify information provided by stu- dents selected for verification. The Verification Policy addresses the different verification groups and types of documents acceptable to complete the verification process. Policy The University is required to verify students whose FAFSA infor- mation is selected for verification by the Central Processing System (CPS). The ISIR or SAR document received from the CPS will indi- cate whether the student's application is selected for verification. Once the CPS has selected a student, the University verifies all required stu-dent information.

Standard Verification Group (V1) The University is required to verify the following information for students selected for standard verification: • Tax Filers

• Adjusted Gross Income • U.S. Income Tax Paid • Untaxed Portions of IRA Distributions • Untaxed Portions of Pensions • IRA Deductions and Payments • Tax Exempt Interest Income • Education Credits • Number of Household Members • Number in College • Supplemental Nutrition Assistance Program (SNAP) • Child Support Paid by the student (or spouse), the student's

parents, or both, if indicated on the ISIR • Non-Tax Filers

• Income Earned from Work • Number of Household Members • Number in College • Supplemental Nutrition Assistance Program (SNAP) • Child Support Paid by the student (or spouse), the student's

parents, or both, if indicated on the ISIR Custom Verification Group (V4) The University verifies the following information for students selected for custom verification:

• High School Completion Status • Identity/Statement of Educational Purpose • SNAP • Child Support Paid by the student (or spouse), the student's

parents, or both, if indicated on the ISIR Aggregate Verification Group (V5) The University verifies the following information for students selected for aggregate verification:

• High School Completion Status • Identity/Statement of Educational Purpose

• Tax Filers: • Adjusted Gross Income • U.S. Income Tax Paid • Untaxed Portions of IRA Distributions • Untaxed Portions of Pensions • IRA Deductions and Payments • Tax Exempt Interest Income • Education Credits • Number of Household Members • Number in College • Supplemental Nutrition Assistance Program (SNAP) • Child Support Paid by the student (or spouse), the student's

parents, or both, if indicated on the ISIR • Non-Tax Filers:

• Income Earned from Work • Number of Household Members • Number in College • Supplemental Nutrition Assistance Program (SNAP) • Child Support Paid by the student (or spouse), the student's

parents, or both, if indicated on the ISIR

101

University of Phoenix, 2016-2017

Students not selected by the CPS or who are exempt from verifica- tion, but choose to provide taxes or other supplemental forms are not considered selected for verification. However, documents pro- vided to the University are used in reviewing the stu-dent's appli- cation and as the basis in correcting reported application items. This documentation may result in conflicting information, which the University must resolve prior to processing federal financial aid. All documents provided by the student are re-viewed and retained as part of the student financial aid file. Household Resources Verification Group (V6) The University will verify the following information for students selected for household resources verification: • Tax Filers:

• Non-Tax Filers: • Income Earned from work

• Other Untaxed Income (Tax Filers and Nontax Filers) • Untaxed Portions of IRA Distributions • Untaxed Portions of Pensions • IRA Deductions and Payments • Tax Exempt Interest Income • Other Untaxed Income on the FAFSA

• Payments to tax-deferred pension and savings • Child support received • Housing, food and other living allowances paid to members of

the military, clergy, and others • Veterans noneducation benefits • Other untaxed income • Money received or paid on the applicant's behalf • Number of Household Members • Number in College • SNAP, if included on the ISIR • Child support paid, if included on the ISIR by the student (or

spouse), the stu-dent's parents, or both, if indicated on the ISIR Acceptable Documentation V1 and V5 The University is considered to have verified the following verifi- able items if selected students retrieved and transferred their income tax return information using the IRS Data Retrieval Pro- cess: • Adjusted gross income • Federal income taxes paid • Untaxed IRA distributions • Untaxed pensions • Education credits • IRA deductions • Tax exempt interest income

Under certain conditions, students, spouses and/or parents will need to submit their IRS Tax Return Transcript for the specified tax year. These conditions are as follows:

• If a student, spouse, or parent has not successfully transferred information from the IRS

• Information included on the FAFSA using the IRS Data Retrieval was subsequently changed

• When a married independent student and spouse filed separate tax returns

• When the parents of a dependent student filed separate tax returns

• When a student or parent had a change in marital status after the end of the specified tax year on December 31

• When the student, parent, or spouse filed an amended tax return Situations Where Acceptable Documentation May Not Be Available Situations may occur where a student, spouse, and/or parent may not be able to provide acceptable documentation to resolve verifi- cation. The University will accept the following as resolution. Individual Unable to Obtain IRS Transcript If an individual is selected for verification but is unable to obtain a transcript from the IRS, all of the following alternative documenta- tion must be submitted to the University by the tax filer: 1. A signed copy of the relevant 2014 IRS tax return that was filed with the IRS 2. A statement from the tax filer, on or attached to the tax return, which certifies the tax return submitted to the University contains the same information as that which was submitted to the IRS 3. Documentation from the IRS that the transcript request was unsuccessful • For transcripts request using the IRS online transcript request

process, a signed and dated copy of the screen shot from the official IRS web page that displays a message indicating the transcript request was un-successful

• For transcripts requested using IRS Form 4506T-EZ or Form 4506-T, a copy of the IRS response that was mailed to the tax filer stating the IRS could not provide the transcript. The copy of the IRS response must be signed and dated by the tax filer

4. A completed and signed IRS Form 4506T-EZ or Form 4506-T that includes the name, address, and telephone number of the institu- tion as the third party to whom the IRS is to mail the 2014 IRS tran- script. The University will retain the IRS Form 4506T-EZ or Form 4506-T. If any questions arise about the accuracy of the information on the signed copy, the University will submit the IRS Form 4506T- EZ or Form 4506-T to the IRS and wait for the IRS to return the transcript or confirmation that a transcript is not available for that tax filer. Victims of Identity Theft Tax filers who have been victims of identity theft are unable to obtain tax information using the IRS data retrieval tool and are unable to receive an IRS tax transcript until the matter is resolved by the IRS. In these instances, the University may accept an alter- nate transcript known as The Transcript DataBase View (TRDBV) requested by the tax filer from the IRS as well as a signed and dated statement from the victim stating he/she was a victim of tax- related identity theft and the IRS is aware of this. If a victim is unable to obtain a TRDBV transcript, he/she may submit other official IRS documentation as long as it contains all the information needed to complete verification. Amended Tax Return When the University becomes aware that a tax filer has filed, or will file, an amended tax return, it will obtain the following:

102

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

• An IRS Tax Return Transcript (will only include information from the original tax re-turn and does not have to be signed), or any IRS transcript that includes all the in-come and tax information required for verification, AND

• A signed copy of the IRS Form 1040X that was filed with the IRS The University uses the information found on both forms when completing the verification process. Other Tax Returns If the tax filer filed a tax return with Puerto Rico, the U.S. Virgin Islands, American Sa-moa, the Commonwealth of the Northern Mariana Islands, or Guam, the University will obtain a copy of a transcript of the tax filer containing their tax information, as long as the transcript is available at no charge from that jurisdiction's taxing authority. A signed copy of a filed tax return that was filed with the taxing authority is only acceptable if the tax filer is unable to obtain a free copy of a transcript. If the student, spouse, and/or parent is a resident of the Republic of the Marshall Is-lands, the Republic of Palau, or the Federated States of Micronesia, the University will accept a copy of the indi- vidual's Wage and Tax Statement from each employer that pro- vided such a statement and a signed statement identifying all of the individual's income and taxes for the tax year. If the filer filed a tax return with a foreign country, the University accepts signed copies of that tax return or other documentation. The income and tax information is converted to U.S. dollars and the University uses the information on the forms that most closely correspond to the income information reported on an IRS tax return. If an individual from a foreign country is not required under the country's government agency rules to file an income tax return, the University will accept a signed statement from the indi- vidual certifying all income and taxes paid for the tax year. Filing Extensions If the individual(s) has been granted a filing extension by the IRS, the University must accept the following as documentation:

• A copy of the IRS Form 4868 “Application for Automatic Extension of Time to File U.S. Individual Income Tax Return” or approval of extension longer than six months, and

• A copy of the IRS Form W-2 for each source of employment income received for the applicable tax year by an individual that has been granted a filing extension, or

• A signed statement by a self-employed individual certifying the amount of the AGI and U.S. income tax paid for the specified tax year

Note: If the University receives the transcript, it must reverify the AGI and taxes paid. However, the University may not delay verify- ing a student's FAFSA in-formation until the tax return is received if the student provides the above documentation. If the individual has requested a transcript that lists tax account information for the specified tax year and the IRS, a government of a U.S. territory or commonwealth or a foreign central government cannot provide or locate a transcript, the University must accept the following: • A copy of IRS Form W-2 for each source of employment income

received for the specified tax year • A signed statement by a self-employed individual or an

individual that has filed an income tax return with a government of a U.S. territory or commonwealth or a foreign central government certifying the amount of AGI and taxes paid

Non Tax Filers Students, spouses, and/or parents who have not filed a tax return,

and are not required to file, will not have an AGI. They must report income earned from work on the FAFSA, including any income reported on the individual's W-2 forms, and other earnings from work not reported on these forms. If selected for verification and income was earned, the student, spouse, and/or parent are required to provide copies of W-2 forms from each employer. If a W-2 is not available, the University may accept a signed statement explaining the reason the W-2 form is not available as well as the amount earned and the source of income. The U.S. Department of Education does not require the University to have special knowledge or expertise regarding the U.S. tax code. However, if a student, spouse, and/or parent submits a signed statement claiming non-tax filer status and the University has rea- son to believe student was required to file a U.S. tax return, this constitutes conflicting information and must be resolved. The Uni- versity will require the applicant to submit a “Verification of Non- filing Letter” from the IRS indicating the tax filer did not file an IRS income tax return for the tax year being verified. Supplemental Nutrition Assistance Program (SNAP) The University will accept the following to verify SNAP benefits received, as long as the benefits are indicated on the student's ISIR: • A statement signed by the student or, if the student is a

dependent, by one of the student's parents, affirming SNAP benefits were received by someone in the household during the 2013 and/or 2014 calendar years

• If the University believes the signed statement provided by the student regarding the receipt of SNAP benefits is inaccurate, the student must provide the University with documentation from the agency that issued the SNAP benefits

Child Support Paid The University accepts the following to verify child support paid, as long as the child support paid is indicated on the student's ISIR: • A statement signed by the student or parent, as appropriate,

certifying • The amount of child support paid • The name of the person who paid the child support • The name of the person to whom child support was paid;

and • The names of the children for whom child support was paid • The ages of the children for whom child support was paid

• If the University believes the information provided in the signed statement is inaccurate, the University will obtain documentation, such as • A statement from the individual receiving the child support

showing the amount provided; or • Documentation the child support payments were made

(copies of child support checks, money order receipts, or similar records of electronic payments having been made

Number in Household The University will accept a signed statement by the student, and if the student is a dependent, by one of the student's parents, listing the name and age of each household member and the relation-ship of that household member to the student. Number in College The University will accept a signed statement from the student, and if the student is a dependent, by one of the student's parents, listing the name and age of each household member who is or will be attending an eligible postsecondary educational institution. The household member must be at least a half-time student in the 2015/2016 award year and the name of the educational institution

103

University of Phoenix, 2016-2017

must be listed. If the University has reason to believe the signed statement is inac- curate, the University will obtain a statement from each institution listed stating the household member in question is, or will be, attending on at least a half-time basis. If the institution the appli- cant is attending determines such a statement is not available because the house hold member in question has not registered at the institution he or she plans to attend; or the institution has infor- mation indicating the house-hold member in question will be attending the same institution as the student, a statement is not required. Acceptable Documentation V4 and V5 The University will accept the following as resolution of V4 and V5 verification. High School Completion To verify high school completion, the University will accept the fol- lowing types of documentation:

High school diploma-

• A copy of the student's high school diploma; • A copy of the student's final high school transcript that

shows the date a high school diploma was awarded; or

Recognized equivalent of a high school diploma-

• General Educational Development (GED) Certificate • California High School Proficiency Examination (CHSPE)

Certificate • HiSET Completion Certificate • Documentation provided by the State or appropriate

Department of Education in the student's state or jurisdiction indicating that the student has earned a secondary completion credential that has the same rights, privileges, and rigor of a normal High School Diploma

• A copy of the 'secondary school leaving certificate' or similar document, obtained from the appropriate government agency, for students who completed secondary school in a foreign country

• An academic transcript indicating the student successfully completed at least a two year program that is acceptable for full credit toward a bachelor's degree

• Completed homeschooling at the secondary level in a state that confers high school diplomas

• A DD Form 214 Certificate of Release or Discharge from Active Duty, as long as it indicates that the individual is a high school graduate or equivalent

completion of a secondary school education in a foreign country, i.e., a copy of an e-mail or letter, including proof of mailing;

Identity/Statement of Educational Purpose The following is acceptable documentation to verify a student's statement of educational pur-pose/identity:

• A government-issued photo identification, such as a driver's license or pass-port

• A signed statement certifying the federal financial aid received will only be used for educational purposes to pay the cost of attending the University for the specified award year.

If the documentation is presented in person, the University will maintain an annotated copy of the ID provided by the student and will include the date the identifying document was received and the name of the University official who obtained the documenta- tion. If the student is unable to provide the information in person, the following must be provided to the University: • A copy of a government-issued photo identification, such as a

driver's license or passport • The copy of the government issued ID does not need to be

notarized or signed by the notary; and • An original notarized statement of educational purpose signed

by the student for the specified award year. • An original document must contain wet signatures for the

student and the notary as well as the required stamp or seal. Acceptable Documentation V6 The University will use $4,160 per member of the household for the V6 income threshold. The following is accepted as resolution of V6 verification: • A signed statement from the student (and parent if dependent)

listing • Source(s) of untaxed income • Amount received from each source

• A copy of each W-2 form received for 2014 • Verification of V1 items • Verification of child support paid and SNAP, if reported on the

ISIR Selection after Disbursement The student or University may submit corrections to the SAR/ISIR and the student's application may then be selected for verification. If the student's enrollment status is Withdrawn (W), the University is not required to verify the student's information un-less the stu- dent returns to the University in the same award year. If the stu- dent's enrollment status is anything other than withdrawn (W), the University will not make subsequent disbursements until the stu- dent's updated application is verified. If the student does not sub- mit verification documents, any Pell funds disbursed prior to selection will be returned by the University on the student's behalf. Completing Verification When the University has obtained all necessary verification docu- ments from the stu-dent, the documentation is compared to the ISIR/SAR record. If the verification pro-cess shows the student's information is correct, and there are no outstanding issues or con- flicting information, the student will be awarded. If the verification process shows the student information requires corrections, the awarding process will not continue until the University receives a final and valid federal output document (ISIR) with an official EFC.

104

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

If the University has reason to believe a student is trying to avoid completing verification requirements and/or suspects potential fraud, the University will investigate the reasons of the stu-dent and not award federal financial aid funds for the payment period. If resolution cannot be reached, the student will lose eligibility for funds within that award year.

If a student was selected for Verification Group V1 and does not complete verification, and the University disbursed unsubsidized aid to the student, all of the unsubsidized aid that was disbursed for the award year must be returned. If it is determined the student was ineligible, the University will return, on the student's behalf, any loan amount disbursed. The University will also notify the appropriate loan servicer of any loan funds disbursed directly to the student. This is so the Department of Education can issue a 30- day demand letter to the student. Verification is complete once the University has received all the requested documentation and a valid SAR/ISIR (one that has all the accurate and complete information). This includes any neces- sary corrections, which must be made by the applicable federal deadlines. Interim Disbursements The University will not make any interim disbursements during the verification process.

Change in Marital Status The University will not update a student's dependency status based on a change in marital status. However, if the student can provide documentation showing support of the spouse or others of more than 50%, those persons may be included in the student's household size. Using a Joint Tax Transcript to Determine Individual AGI and Taxes Paid If the filer of a joint return has become widowed, divorced, or sepa- rated since filing the return, for verification purposes, it may be necessary to determine the individuals' income and taxes paid using the joint tax transcript and the relevant IRS W-2 forms. The following documents are required from the student/spouse/ parent in order to perform a separation of income (SOI): • A signed and dated SOI Authorization Form, • Applicable Federal tax year transcripts, • W-2 Forms, and • In some scenarios, all schedules, forms, and/or worksheets for

the tax filing The university will confirm or update the AGI and income based on the documentation submitted and use the proportional distribu- tion method to determine taxes paid. Resolving Conflicting Information If the University has conflicting information concerning a student's eligibility or has any reason to believe a student's application infor- mation is incorrect, the University will resolve such discrepancies before disbursing federal financial aid funds. If discrepancies are discovered after disbursing federal financial aid funds, the Univer- sity will reconcile the conflicting information and require the stu- dent to repay any funds for which he or she was ineligible, unless the student is no longer enrolled for the award year.

Examples of conflicting information may include, but are not limited to the following:

• Social security numbers • Date of birth • Legal name

• Discrepant tax data (including whether or not the student/ parent was required to file a tax return)

• Household size or marital status Consequences of a change in FAFSA information For the subsidized student financial assistance programs, if the FAFSA information changes as a result of verification, the Univer- sity will submit to the Secretary all changes to a nondollar item or an individual data element that is $25 or more. The University may choose whether or not it will submit changes to the Secretary when all changes to individual data elements are less than $25 (not exceeding tolerance). For the Federal Pell Grant Program, if there is a change as a result of verification, the University will recalculate the student's Pell Grant on the basis of the EFC on the correct valid SAR/ISIR. The University will disburse any additional funds under that award only if the University receives a correct valid SAR/ISIR for the stu- dent, and only to the extent additional funds are payable based on the recalculation. For all other subsidized student financial assistance programs, if information changes as a result of verification, the University will adjust the student's financial aid package on the basis of the cor- rected EFC on the valid SAR/ISIR. Verification and Professional Judgment The University completes the verification process before exercising any type of professional judgment. Reporting the Student's Verification Status to the CPS When the University disburses a Pell award, it reports the student's verification status at the time of disbursement when it reports the payment. Note: This reporting requirement applies even if the stu- dent's application was not selected for verification. However, the University leaves the verification status code field blank if the stu- dent was not selected for verification or if a selected transaction has a CPS transaction pro-cess date that is after the date the student was withdrawn from the University. Verification Timelines The University will require Pell, campus-based, and Direct loan students selected for verification to submit all requested verifica- tion documents to the University within 30 days of the notification date informing the student of the requirements. If the documents are not submitted or are incomplete by this deadline, appropriate actions are taken as required based upon the student's enrollment status as of the deadline date. For the Federal Pell Grant Program, if the student provides the ver- ification documents after the 30-day deadline, but before the earlier of 120 days after the student's last date of attendance or the dead- line established by the U.S. Department of Education each award year, the University will review and address eligibility as required. For the Direct Loan program, if a student fails to provide the required documentation by the 30-day deadline, the University will not originate a subsidized loan application for the student. If based on corrections, there is an increase in the Federal Pell Grant amount and the student's valid ISR is received after he/she is no longer enrolled but before the annual Federal Register dead- line, the University will pay the student the higher award amount. Student Notification The University will notify the student in writing of verification requirements and time-lines for submission of necessary docu- ments. Selected students receive the following: • Documentation requirements • Timeline of 30 days to return the required documentation

105

University of Phoenix, 2016-2017

• Correction procedures (provided during the initial application process)

• Consequences of not returning the documents within the prescribed time-lines, which may include cancellation of tuition deferral and request of immediate payment of outstanding tuition charges

• Information in reference to written notification of award changes resulting from verification, which are forwarded within 20 days of required adjustments

Verification and Crossover Payment Periods The University administers crossover payment periods in a way that best benefits the students. If a student is selected for verifica- tion in one award year and the payment period crosses over into another award year in which the student is not selected for verifi- cation, the University will first request verification documents from the oldest award year. If the student does not complete verifi- cation within the required verification deadlines, and the subse- quent award year in the crossover period is not selected for verification, the University will use the subsequent award year to award federal financial aid funds. Additionally, if the student is selected for verification for both award years and only documents for the subsequent award year are submitted, the University will proceed with verifying and awarding based on the subsequent award year. If the University has reason to believe a student is trying to avoid completing the verification requirements and suspects potential fraud, the University will not award federal financial aid funds using the unselected ISIR. Instead, the University will require the student to complete the verification requirements or lose eligibility for the crossover payment period. Verification Exclusions The exclusion described here are applicable only to the affected individual. All other requirements for the verification process still apply to the non-affected parties (i.e. if one parent meets an exclusion, the student and the other parent are still required to complete verification requirements).

A selected student is exempt from the verification requirements based on the following unusual circumstances:

• The student dies, • The student will not receive federal financial aid for reasons

other than failure to complete the verification, or • The student was selected for verification after ceasing to be

enrolled at the University

Parents of a dependent student are exempt from verification requirements if any of the following apply:

• Both parents are mentally incapacitated, • They reside in a country other than the United States and cannot

be contacted by normal means, or • They cannot be located because the student does not have and

cannot obtain their contact information

A spouse of an independent student is exempt from verification requirements if any of the following apply:

• The spouse has died, • The spouse is mentally incapacitated, • The spouse resides in a country other than the United States and

can't be contacted by normal means, or • the spouse cannot be located because the student does not have

and cannot obtain contact information If a student selected for verification dies before the deadline for

completing verification and does not complete the verification pro- cess, the University will not 1) make any further disbursements on the student's behalf, 2) originate or disburse the stu-dent's Direct subsidized Loan, and 3) consider any funds disbursed on an interim basis as an overpayment. The University will document in the student's file the basis for any exclusion, other than the death of a student, using a signed state- ment from the student. Verification Following Natural Disasters The University does not complete verification for students whose records are lost or destroyed because of a natural disaster. The stu- dent's file is documented accordingly and the Pell Grant disburse- ments for students affected, are reported as selected but not verified. The University will extend the verification document submission deadline to 90 days for students affected by a natural disaster and whose records were not lost or destroyed. If the required verifica- tion documents are not submitted within this deadline and the University can document the reason is due to a natural disaster, the University will not perform verification and will document the stu- dent's file accordingly.

........................................................................................... Withdrawal Policy

Overview The Withdrawal Policy addresses a student's permanent separation from the University and is applicable to all students enrolled in degree or certificate programs. Students may be officially, unoffi- cially, or administratively withdrawn. Policy Official Withdrawals There are two ways a student can provide official notification of the intent to withdraw from the University to be considered an official withdrawal: 1. Complete the self-service Official Withdrawal automated process via the University student website at https://ecampus.phoe- nix.edu/portal/portal/public/login.aspx through the Program tab. 2. Notify the designated campus offices of Enrollment Services, Academic Services, and Financial Services. Withdrawal Date The withdrawal date for an official withdrawal is the last date of academic attendance or attendance of an academically related activity determined from University attendance records. This date is always earlier than or equal to the date the student notifies the University of his/her withdrawal. Date of Determination The date of determination (DOD) for students who officially with- draw from the University is the latter of the student's withdrawal date or the date of notification. The University will return the amount of federal financial aid for which it is responsible no later than 45 days after the date the University determines the student has withdrawn. (See Return of Title IV Policy for additional in-for- mation) Rescission of Official Withdrawal Students who rescind their intent to withdraw must provide an electronic or written statement to the University stating their intent to participate in academically related activities (ARAs) and com- plete the payment period. Students may rescind the intent to withdraw by completing the Official Withdrawal Rescind re-quest via the University eCampus

106

University of Phoenix, 2016-2017 CONSUMER INFORMATION

APPENDIX- FINANCIAL AID POLICIES

website. Rescissions may be requested up until the time a Re-turn of Title IV (R2T4) calculation has been completed. The student may also submit an electronic or written statement to the University stating his/her intent to return to the University, remain in aca- demic attendance and continue to participate in ARAs through the end of the payment period. If the student subsequently withdraws after rescinding the intent to withdraw, the withdrawal date is the last date of academic atten- dance or ARA determined from University attendance records. The DOD for students who rescind their intent to withdraw and subsequently withdraw from the University, without official notifi- cation, is no greater than 15 days after the student's official last date of academic attendance or attendance at an ARA. Note: Please refer to the last section of this policy for discussion on academic related activities that occur during an institutionally scheduled break Unofficial Withdrawals Students who do not provide official notification to the University of their intent to withdraw are considered unofficial withdrawals (UWs) after 14 days of consecutive nonattendance in an ARA. Exceptions The University allows the following exceptions when counting the 14 days of consecutive nonattendance in an ARA:

IX Grades If a student is granted an extension of the course he or she is cur- rently attending and the intent is to complete the course, the days in the extension period will not count toward the 14 days of con- secutive nonattendance in an ARA. During this time a student in an extension period will re-main in active status. An extension of the course is indicated by the issuance of an IX (In Progress Exten- sion) grade.

Institutionally Scheduled Breaks Students on institutionally scheduled breaks will not have the days of the break count toward the 14 days of consecutive nonatten- dance at an academically related activity. The following are differ- ent types of institutionally scheduled breaks at the University: • Holidays • Inclement Weather • Administrative Withdrawal Date The withdrawal date for students who cease attendance at the Uni- versity, including a student who does not return from an approved leave of absence, is the last date of academic attendance or atten- dance in an ARA determined from University attendance records. For a student with an approved leave of absence, the University will review the student record on or after the original approved return date. The University review determines if the student reen- tered as scheduled, or did not reenter as scheduled and must be withdrawn for the purposes of the Return of Title IV (R2T4) calcu- lation and deferment processing. Date of Determination The DOD for students who unofficially withdraw from the Univer- sity is no greater than 15 days after the official last date of atten- dance; or when a student fails to return from an approved leave of absence. Students granted an extension (IX grades) have the period of the extension excluded when counting the 14 days of consecu- tive nonattendance. For example, if the student was out of atten- dance (OOA) for 5 days prior to the extension, once the extension is completed the days continue to count from day 6 until the next aca-

demic related activity (ARA) posts. If the student does not post an ARA, then at 14 days (excluding the extension period) the DOD will populate. The University will return the amount of federal financial aid funds for which it is responsible no later than 45 days after the date the University determines the student has with- drawn. (See Re-turn of Title IV Policy) Note: Please refer to the last section of this policy for discussion on academic related activities that occur during an institutionally scheduled break Administrative Withdrawals Students who are withdrawn from the University for failure to meet admission, academic, candidacy, financial or code of conduct policies are considered administrative withdrawals (AWs). Withdrawal Date The withdrawal date for students who are AW is the last date of academic attendance or attendance in an ARA that occurred prior to the decision to administratively withdraw the student. Date of Determination The DOD for students who are AW from the University is the date the University determines the withdrawal. The University will return the amount of federal financial aid for which it is responsi- ble no later than 45 days after the date of the administrative with- drawal. (See Return of Title IV Policy) Note: Please refer to the following section for discussion on aca- demic related activities that occur during an institutionally sched- uled break Academic Related Activities that Occur During an Institutionally Scheduled Break The University does not recognize any ARA that occurs during an institutionally scheduled break as attendance for federal financial aid purposes only. Withdrawal Date If a student posts an ARA during an institutionally scheduled break, the University will look for the most recent ARA that occurred prior to the start of the institutionally scheduled break.This date will be used as the withdrawal date for Title IV purposes. Date of Determination The DOD for students who post academic related activities during an institutionally scheduled break will be no greater than 15 days after the end date of the institutionally scheduled break.

For example: A student attends class on December 19th. An institutionally scheduled break occurs December 20 - January 4. The student posts an ARA on December 29th, which is during the scheduled break. The DOD is January 19th (the 15th day after the end date of the institutionally scheduled break).

107

University of Phoenix, 2016-2017

THIS PAGE WAS LEFT BLANK INTENTIONALLY

108

University of Phoenix, 2016-2017 STUDENTS’ RIGHTS AND RESPONSIBILITIES

.....................................................................................................................................................................................

Policy on Nursing Ethics and Professional

........................................................................................... Competence

The University of Phoenix Policy on Nursing Ethics and Profes- sional Competence is defined as compliance with the following nursing guidelines:

University of Phoenix Professional Nursing Responsibilities. American Nurses Association Code for Nurses.

The policy sets forth expectations and regulations for professional and ethical conduct by students enrolled in the Bachelor of Science in Nursing and Master of Science in Nursing degree programs. The policy states that all forms of unethical behavior or professional incompetence are to be reported and reviewed. Reported violations will be addressed through a formal process to the Campus Ethics Committee. Expectations for conduct and the standards are discussed in the beginning classes for either the baccalaureate or graduate degree programs. Content supporting this information is provided to stu- dents in their program handbooks.

........................................................................................... Students’ Right to Privacy

The University of Phoenix maintains compliance with the Family Educational Rights and Privacy Act of 1974 (FERPA), as amended. FERPA defines requirements which are designed to protect the pri- vacy of student records maintained by the University. The law requires that: 1. Students should be provided access to official records directly related to them. Students who wish to see their records must make an appointment or submit a written request through the University Registrar's Office or local campus office. 2. Students may not remove any materials, but are entitled, at their expense, to one copy of any materials contained in their file, unless a disclaimer appears on the document indicating that the student is not to be given a copy, or if the student waived the rights to the document. 3. Students be given the opportunity for a hearing to challenge such records on the grounds that they are inaccurate, misleading, or otherwise inappropriate. The right to a hearing under the law does not include any right to challenge the appropriateness of a grade as determined by the faculty member. 4. Students' written or authorized electronic consent must be received prior to releasing personally identifiable student data from their records to other than a specified list of exceptions. The University is authorized to release public directory informa- tion concerning students. Directory information includes the stu- dent's name, address, phone number, year of birth, program of study, dates of attendance, dates of admission, degree completion dates and types of degrees earned, enrollment status, grade level, photographs, honors, and awards received, participation in offi- cially recognized activities and the most recent previous educa- tional agency or institution attended by the student. Directory information is subject to release by the University at any time unless the Registrar has received a prior written request from the student specifying that the information not be released. The University is authorized to provide access to student records to University officials and employees who have legitimate educa- tional interests for such access; these are persons who have respon-

sibilities in the University's academic, administrative, service, or research functions. A copy of the University's FERPA policy is available to students through the Registrar's Office or the student ecampus website at: http://ecampus.phoenix.edu. Education records also will be released pursuant to a judicial order or a lawfully issued subpoena, but only after the student is given reasonable and necessary notification of the University's intent to comply with the subpoena before release of the records. Students have the right to restrict disclosure of directory informa- tion by submitting a FERPA Hold Request Form to the Registrar’s Office. Requests are valid throughout student's enrollment unless otherwise notified. Please send or fax your request to: Registrar, University of Phoenix, 4025 South Riverpoint Parkway, Mail Stop CF-A206, Phoenix, AZ 85040, Fax (480) 643-1600.

109

University of Phoenix, 2016-2017

.....................................................................................................................................................................................

The University of Phoenix has established a Student Code of Con- duct. Students are expected to conduct themselves ethically, hon- estly, and with integrity as responsible members of the University's academic community. This requires the demonstration of mutual respect and civility in all University-related academic and profes- sional discourse. As part of the Student Code of Conduct, in addition to the informa- tion listed here, the University maintains conduct-related policies and procedures for violations that are specific to the following:

1. Code of Academic Integrity

2. Student Records Violations

3. Title IX and Violence Against Women Act Policy

Students are accountable for their actions and are required to work independently and collaboratively with teams in achieving learn- ing goals and objectives. As a member of the University's academic community, students acknowledge and accept an obligation t o abide by the Student Code of Conduct. Conduct on or off campus which is determined to impair, interfere with, or obstruct the opportunities of others to learn, or which disrupts the mission, pro- cesses, or orderly functions of the University, will be deemed mis- conduct. A violation of the Student Code of Conduct will be subject to appropriate disciplinary action. Misconduct for which students are subject to disciplinary action includes, but is not limited to, the following:

1. Actions, oral statements, and written statements which threaten or violate the personal safety of any member of the faculty, staff, or other students.

2. Harassment/discrimination that has the effect of creating a hos- tile or offensive educational environment for any student, faculty, or staff member.

3. Sex discrimination/sexual harassment that has the effect of cre- ating a hostile or offensive environment for any student, faculty, staff member, or visitor. This includes, but is not limited to, sex/ gender discrimination (including pregnancy and childbirth, sex- ual orientation, gender identity, gender expression, gender transi- tion, transgender status, or gender variance), sexual harassment, unwelcome conduct of a sexual nature, unwelcome sexual advances, requests for sexual favors, and other verbal and nonver- bal, or physical conduct of a sexual nature including sexual vio- lence.

4. Stalking or persistently pursuing another person that has the effect of imposing unwelcomed contact and/or communication.

5. Disruptive behavior that hinders or interferes with the educa- tional process.

6. Failure to promptly comply with any reasonable directive from faculty or University officials.

7. Failure to cooperate in a University investigation.

8. Carrying of weapons on campus, at campus-sanctioned events, or when meeting with campus personnel. (This policy is not appli- cable to students who are law enforcement officers required by law to carry firearms at all times).

9. Using, dealing in, or being under the influence of alcohol, other substances, or illegal drugs or use of tobacco or electronic ciga- rettes while in class, at campus-sanctioned events, or when meet-

ing with campus personnel.

10. Failure to maintain confidentiality and respect for the privacy of personal or professional information communicated about cli- ents, one's employer, other students, or their employers.

11. Falsification, alteration, or invention of information, including, but not limited to, any third party document used to apply for financial aid or lying during a University investigation.

12. Violation of the policy on Acceptable Computer Use for Fac- ulty and Student.

13. Hazing (any action which recklessly or intentionally endangers the mental or physical health or safety of a student for the purpose of initiation or admission into or affiliation with any University- sanctioned organization).

14. Violation of federal, state, or local laws or regulations that impacts the University's educational environment.

Alleged Student Code of Conduct violations are subject to a fair and impartial process and may result in a warning or charge. Procedure for Processing Alleged Violations of the Student Code of Conduct (except misconduct falling under number 3 above):

1. Investigation - alleged violations will be investigated in a prompt, thorough, and impartial manner. The investigation will gather relevant evidence, including, but not limited to, pertinent documents and statements from witnesses.

a. During an investigation a student may be removed from class, campus-sanctioned events, and other University functions after review and consultation with the Office of Dispute Management.

2. Notification - Following the investigation, if there is sufficient evidence to indicate that a violation has occurred, the student will be notified of the specific charge(s) in writing.

a. In those instances where it is determined the conduct does not warrant a Charging Letter, a Warning Letter and/or counseling to the student will be provided. Note: A Warning Letter is not appealable.

b. If this is a drug and/or alcohol related offense the campus must also notify the Office of Dispute Management.

c. If this is an allegation of sexual assault, domestic violence, dat- ing violence, or stalking, then timely notice should be provided to both the Accuser and the Accused and they should be given equal access to any information that will be used during informal and formal disciplinary meetings and hearings.

3. Student Response - A student will be given ten (10) calendar days, from the date on the letter, to submit a written response to the designated University official.

a. Failure of a student to respond to the Charging Letter will result in suspension from the University following completion of the current course (if the student is actively attending classes) and is not subject to immediate suspension).

4. Processing Student Response -

a. A student response admitting guilt will be sent to the student's college (for academic issues) or a Director of Grievances and Appeals (for behavioral issues) who will determine the appropri- ate sanction(s).

110

University of Phoenix, 2016-2017 STUDENTS’ RIGHTS AND RESPONSIBILITIES

STUDENT CODE OF CONDUCT

b. A student response denying the charge(s) will follow the Ethics Committee process outlined below.

i. An Ethics Committee will be convened to review the file and provide findings of fact and recommendations to the college (for academic issues) or the Director of Grievances and Appeal (for behavioral issues).

ii. The Ethics Committee will be facilitated by an impartial Uni- versity administrator and composed of three impartial individu- als who have no prior involvement with the student or the investigation. The Committee members include: a faculty mem- ber and two staff members: one from Student Services and one from Academic Affairs.

iii. The preponderance of the evidence standard of proof (more likely than not) will be used to weigh the evidence and make a recommendation to the college or Director of Grievances and Appeals whether a violation occurred and what sanction, if any, is warranted.

iv. Students will be afforded the opportunity to address the Com- mittee via teleconference to make a statement in their defense.

v. Students are not entitled to representation by an attorney or any other third party at any point in the process. If the violation involved allegations of sexual assault, domestic violence, dating violence or stalking, then the Accused and the Accuser are enti- tled to the same opportunity to have others present during a dis- ciplinary proceeding, including the opportunity to be accompanied to any related meeting or proceeding by an advisor of their choice.

vi. Tape, digital, or other electronic recording of the committee meeting is not permitted.

vii. The Committee members are given a Case Packet with all rel- evant information for the committee meeting, including any writ- ten response received from the student.

viii. The Committee members sign a Confidentiality Statement for Committee Members and, after the Committee's delibera- tions, the Case Packets are required to be destroyed in order to maintain confidentiality.

5. Decision - the administrator delivers a summary report, gener- ally containing findings of fact and recommendations, to the desig- nated University official who has the ultimate authority to accept, reject, or modify the recommendations of the Ethics Committee and render the decision. All tasks related to the Student Code of Conduct procedure must be completed in the appropriate system by the designated University official within 45 days.

a. The decision will be communicated in writing to the student by the decision maker.

b. In accordance with the requirements under the Higher Educa- tion Opportunity Act (HEOA), upon written request, the Univer- sity of Phoenix will disclose to an alleged victim of a crime of violence, or a non-forcible sex offense, the results of any disciplin- ary hearing conducted by the institution against the student(s) who is/are the alleged perpetrator(s) of the crime or offense. If the alleged victim is deceased as a result of the alleged crime or offense, the University of Phoenix will provide the results of the disciplinary hearing to the victim's next of kin, if so requested. For matters of alleged sexual assault, domestic violence, dating vio- lence, or stalking, both the Accuser and the Accused shall be simultaneously informed in writing of the outcome of any institu- tional disciplinary proceeding. The result must include the ratio- nale and the sanctions. Compliance of this disclosure does not

constitute a violation of FERPA.

c. Any decision which affects a student's admissions, enrollment, or academic status will be communicated to the Registrar's Office for records update.

6. Sanctions - If a violation is found, disciplinary sanctions will be based on the seriousness of the situation and may include, but are not limited to, documented counseling by a University staff mem- ber, loss of academic credit, a failing grade on assignments or for the course, suspension, and/or expulsion.

a. A recommendation of expulsion by the decision maker will be automatically reviewed by the Student Discipline Review Com- mittee (SDRC) in the Office of Dispute Management (ODM) and must be endorsed before that sanction is communicated to the stu- dent.

7. Appeals - In the event that the student is found to be in violation of the Student Code of Conduct, the student may request an appeal of the decision to the SDRC or Senior Management Review Com- mittee (SMRC) (In cases of expulsion).

a. Appeals must be requested in writing to ODM within ten (10) days of receiving the campus decision. Appeals will only be accepted if the student can demonstrate one or more of the follow- ing:

1) New information which was unavailable at the time of the hearing, or

2) University procedures were not followed.

b. The SDRC is comprised of an administrator from the University, a Director of Academic Affairs, and an Associate or Assistant Dean from the accused student's college or their respective desig- nee. The decision of the SDRC is final and shall be communicated in writing directly to the student, except in the case of a decision by the SDRC supporting a campus recommendation of expulsion.

c. If the student is sanctioned with expulsion, the review of the appeal will be conducted by the Senior Management Review Committee (SMRC) in the Office of Dispute Management. The SMRC is comprised of a Vice Provost or Associate Provost, the Senior Vice President of Academic Operations, and the Academic Dean of the accused student's college (or their respective desig- nees). The decision of the SMRC is final and will be communicated in writing directly to the student and the campus.

i. In the event that the SMRC is unable to reach a unanimous decision the case will be forwarded to the Provost for a complete review and final decision.

d. For matters of allegations of sexual assault, domestic violence, dating violence or stalking, the University will notify the Accused and the Victim of the procedures to appeal the results of the deci- sion; and of any change to the results that occurs prior to the time that such results become final; and when such results become final. Appeals must be requested in writing to the Office of Dis- pute Management (ODM) within ten (10) days of receiving the decision.

........................................................................................... Code of Academic Integrity

The University of Phoenix requires that students adhere to the eth- ical standards necessary to maintain individual and institutional academic integrity. As members of the University's academic com- munity, students acknowledge and accept a responsibility to abide by this Student Code of Academic Integrity, which is a part of the Student Code of Conduct.

111

University of Phoenix, 2016-2017

A violation of the Student Code of Conduct - Code of Academic Integrity will be subject to appropriate disciplinary action. Aca- demic integrity violations include all forms of academic dishon- esty, including but not limited to:

1. Plagiarism - Intentional or unintentional representation of another's words or ideas as one's own in an academic exercise.

Examples of plagiarism include but are not limited to:

a. The exact copy of information from a source without proper citation and without use of quotation marks or block quotation formatting. When a student copies information from a source, he or she must acknowledge the source with quotation marks or block quotes irrespective of whether or not the source has been formally published.

b. Paraphrasing statements, paragraphs, or other bodies of work without proper citation using someone else's ideas, data, language, and/or arguments without acknowledgement.

c. Presenting work as the student's own that has been prepared in whole or part by someone other than that particular student. This includes the purchase and/or sharing of work.

d. Failure to properly cite and reference statistics, data, or other sources of information that are used in one's work.

2. Self-plagiarism, double dipping, or dovetailing - Submission of work that has been previously prepared and submitted for credit without fair citation of the original work. The use of one's previ- ous work in an assignment requires prior approval from the cur- rent faculty member and citation of the previous work.

3. Fabrication - Falsification or invention of any information, cita- tion, data, or document. This includes the invention or alteration of data or results or relying on another source's results in any assignment without proper acknowledgement of that source. Fab- rication includes citing sources that the student has not actually used or consulted.

4. Unauthorized assistance - Use of materials or information not authorized by the faculty member to complete an academic exer- cise or the completion of an academic exercise by someone other than the student. This includes, but is not limited to, providing or receiving answers to an exam, use of faculty materials or answer keys, or a student having someone take his or her exam.

5. Misrepresentation - Falsely representing the student's situation to faculty; for example when justifying an absence or the need for an incomplete grade or requesting a makeup exam, a special due date, or extension of a syllabus or class deadline for submitting a course requirement.

6. Collusion - Helping or allowing another student to commit any act of academic dishonesty.

7. Copyright infringement - Acquisition or use of copyrighted works without appropriate legal license or permission. Any unau- thorized distribution of copyrighted material, including peer-to- peer file sharing and/or illegal downloading or unauthorized dis- tribution of copyrighted materials using the University informa- tion technology system may subject a student to civil and criminal liabilities.

a. For more information, refer to: http:// www.copyright.gov/title17/92chap5.pdf for information on federal copyright infringement and remedies. Students may also access the University's Copyright Infringement

and Peer-to-Peer File Sharing policies.

Alleged Code of Academic Integrity violations are subject to a fair and impartial process and may result in a warning or charge. Procedure for Processing Alleged Violations of the Student Code of Conduct - Code of Academic Integrity:

a. During an investigation a student may be removed from class, campus-sanctioned events, and other University functions after review and consultation with the Office of Dispute Management.

2. Notification - Following the investigation, if there is sufficient evidence to indicate that a violation has occurred, the student will be notified of the specific charge(s) in writing.

a. In those instances where it is determined the conduct does not warrant a Charging Letter, a Warning Letter and/ or counseling to the student will be provided. Note: A Warning Letter is not appealable.

3. Student Response - A student will be given ten (10) calendar days to submit a written response to the designated University official.

4. Processing Student Response -

a. A student response admitting guilt will be sent to a representative of the student’s college or their designee who will determine the appropriate sanction(s).

b. A student response denying the charge(s) will follow the Ethics Committee process outlined below.

i. An Ethics Committee will be convened to review the file and provide findings of fact and recommendations to a representative of the student’s college (or designee).

ii. The Ethics Committee will be facilitated by an impartial University administrator and composed of three impartial individuals who have no prior involvement with the student or the investigation. The Committee members include: a faculty member and two staff members: one from Student Services and one from Academic Affairs.

iii. The preponderance of the evidence standard of proof (more likely than not) will be used to weigh the evidence and make a recommendation to the a representative of the student’s college or designee whether a violation occurred and what sanction, if any, is warranted.

iv. Students will be afforded the opportunity to address the Committee via teleconference to make a statement in their defense.

v. Students are not entitled to representation by an attorney or any other third party at any point in the process.

vi. Tape, digital, or other electronic recording of the committee meeting is not permitted.

vii. The Committee members are given a Case Packet with all

112

University of Phoenix, 2016-2017 STUDENTS’ RIGHTS AND RESPONSIBILITIES

STUDENT CODE OF CONDUCT

relevant information for the committee meeting, including any written response received from the student.

viii. The Committee members sign a Confidentiality Statement for Committee Members and, after the Committee's deliberations, the Case Packets are required to be destroyed in order to maintain confidentiality.

5. Decision - the administrator delivers a summary report, gener- ally containing findings of fact and recommendations, to a repre- sentative of the student’s college or designee, who has the ultimate authority to accept, reject, or modify the recommenda- tions of the Ethics Committee and render the decision. All tasks related to the Student Code of Conduct procedure must be com- pleted in the appropriate system by the Campus Director or desig- nee within 45 days.

a. The decision will be communicated in writing to the student by the decision maker.

b. Any decision which affects a student's admissions, enrollment, or academic status will be communicated to the Registrar's Office for records update.

a. A recommendation of expulsion by the decision maker will be automatically reviewed by the Student Discipline Review Committee (SDRC) in the Office of Dispute Management (ODM) and must be endorsed before the campus communicates that sanction to the student.

7. Appeals - In the event the Ethics Committee finds a student to be in violation of the Code of Academic Integrity, the student may request an appeal of the decision to the SDRC.

a. Appeals must be requested in writing to ODM within ten (10) days of receiving the campus decision. Appeals will only be accepted if the student can demonstrate one or more of the following:

1) new information which was unavailable at the time of the hearing, or

2) procedures were not followed.

b. The SDRC is comprised of an administrator from the University, a Director of Academic Affairs, and an Associate or Assistant Dean from the accused student's college or their respective designee. The decision of the SDRC is final and shall be communicated in writing directly to the student, except in the case of a decision by the SDRC supporting a campus recommendation of expulsion.

c. If the student is sanctioned with expulsion, the review of the appeal will be conducted by the Senior Management Review Committee (SMRC) in the Office of Dispute Management. The SMRC is comprised of the Provost, a Vice President of the Office of Admissions & Records, and the Dean of the accused student's college (or their respective designees). The decision of the SMRC is final and will be communicated in writing directly to the student and the campus.

........................................................................................... Student Records Violations

The University of Phoenix Student Code of Conduct requires that students submit complete and accurate information regarding their student records. Full and accurate disclosure by the student allows appropriate advisement to occur. An alleged violation of the Student Code of Conduct that relates to student records will be forwarded in writing to the Registrar. Alleged Student Code of Conduct - Student Records violations are subject to a fair and impartial process and may result in a warning or charge. Procedure for Processing Alleged Violations of the Student Code of Conduct - Student Records Violations: 1. Investigation - alleged violations will be investigated in a prompt, thorough, and impartial manner. The investigation will gather relevant evidence, including, but not limited to, pertinent documents and statements from witnesses.

a. During an investigation a student may be removed from class, campus-sanctioned events, and other University functions after review and consultation with the Office of Dispute Management.

2. Notification - Following the investigation, if there is sufficient evidence to indicate that a violation has occurred, the student will be notified of the specific charge(s) in writing.

3. Student Response - A student will be given ten (10) calendar days to submit a written response to the designated University offi- cial.

a. Failure of a student to respond to the Charging Letter will result in suspension from the University following completion of the current course if the student is actively attending classes and is not subject to immediate suspension.

4. Processing Student Response -

a. A student response admitting guilt will be sent to the Registrar, or their designee, who will determine the appropriate sanction(s).

b. A student response denying the charge(s) will follow the Regis- trar's committee process outlined below.

i. After the Apollo Ethics and Compliance Department's investigation is completed and the student has responded to the Charging Letter and denied the charge, a Registrar's Committee will be convened to review the file and provide findings of fact and recommendations to the Registrar (or designee).

ii. The Registrar's Committee will be facilitated by a Manager or Senior Investigator from Apollo Ethics and Compliance. The facilitator must be impartial and have had no prior involvement with the investigation or student.

iii. The Registrar's Committee composition will be three impartial individuals who have no prior involvement with the student or the investigation: an Associate Registrar (or designee); a Director or Operations Manager from the Registrar's Office (or designee), and a Director from the Office of Admissions & Records or a Director of Finance.

iv. The Registrar's Committee will use the preponderance of the evidence standard of proof (more likely than not) to weigh the evidence and make a recommendation to the

113

University of Phoenix, 2016-2017

Registrar (or designee) about whether a violation occurred and what sanction, if any, is warranted.

v. Students will be afforded the opportunity to address the Registrar's Committee via teleconference to make a statement in their defense.

vi. Students are not entitled to representation by an attorney or any other third party at any point in the process.

vii. Tape, digital, or other electronic recording of the committee meeting is not permitted.

viii. The Registrar's Committee members are given a Case Packet with all relevant information for the committee meeting, including any written response received from the student.

ix. The Registrar's Committee members sign a Confidentiality Statement for Committee Members and, after the Committee's deliberations, the Case Packets are required to be destroyed in order to maintain confidentiality.

5. Decision - the administrator delivers a summary report, gener- ally containing findings of fact and recommendations, to the Regis- trar (or designee), who has the ultimate authority to accept, reject, or modify the recommendations of the Registrar's Committee and render the decision.

a. The decision will be communicated to the student in writing by the decision maker.

b. In accordance with the requirements under the HEOA, upon written request, the University of Phoenix will disclose to an alleged victim of a crime of violence, or a non-forcible sex offense, the results of any disciplinary hearing conducted by the institu- tion against the student(s) who is/are the alleged perpetrator(s) of the crime or offense. If the alleged victim is deceased as a result of the alleged crime or offense, the University of Phoenix will pro- vide the results of the disciplinary hearing to the victim's next of kin, if so requested. For cases of alleged domestic violence, dating violence, sexual assault, or stalking, both the accuser and the accused shall be simultaneously informed in writing of the out- come of any institutional disciplinary proceeding. Compliance of this disclosure does not constitute a violation of FERPA.

6. Sanctions -

a. If a violation is found, disciplinary sanctions will be based on the seriousness of the situation and may include, but are not lim- ited to, documented counseling by a University staff member, loss of academic credit, a failing grade on assignments or for the course, suspension and/or expulsion.

b. A recommendation of expulsion by the decision maker will be automatically reviewed by the Student Discipline Review Com- mittee (SDRC) in the Office of Dispute Management (ODM) and must be endorsed before the Registrar communicates that sanction to the student.

7. Appeals - In the event the Registrar Committee finds a student to be in violation of the Student Code of Conduct the student may appeal the decision to the SDRC.

a. Appeals must be requested in writing to ODM within ten (10) days of receiving the Registrar's decision. Appeals will only be accepted if the student can demonstrate one or more of the follow- ing:

1) new information which was unavailable at the time of

the hearing, or

2) procedures were not followed.

b. The SDRC is comprised of an administrator from the University, a Director of Academic Affairs, and an Associate or Assistant Dean from the accused student's college (or their respective desig- nee). The decision of the SDRC is final and will be communicated directly to the student and the Registrar, except in the case of a decision by the SDRC supporting a Registrar recommendation of expulsion.

c. If the student is sanctioned with expulsion, the review of the appeal will be conducted by the Senior Management Review Committee (SMRC) in the Office of Dispute Management. The SMRC is comprised of the Provost, a Vice President of the Office of Admissions & Records, and the Dean of the accused student's col- lege (or their respective designees). The decision of the SMRC is final and will be communicated directly to the student and the campus.

d. In cases of alleged domestic violence, dating violence, sexual assault, or stalking, the institution must simultaneously inform the accused and the victim in writing of the following: the proce- dures to appeal the results of the institutional disciplinary pro- ceeding, of any change to the results that occurs prior to the time that such results become final, and when such results become final.

Title IX and Violence Against Women Act (VAWA)

........................................................................................... Policy

The University recognizes its responsibility to adhere to Title IX of the Education Amendments of 1972. An alleged violation of the Student Code of Conduct - Title IX and VAWA which relates to sex/gender discrimination (including pregnancy and childbirth, sexual orientation, gender identity, gen- der expression, gender transition, transgender status, or gender variance), sexual harassment, sexual violence, dating violence, domestic violence, sexual assault, or stalking is subject to a prompt, thorough, impartial review process which may result in a warning or charge. Procedure for Processing Alleged Violations of the Student Code of Conduct - Title IX and VAWA Policy: 1. Investigation - An alleged violation of Title IX or an allegation of domestic violence, dating violence, sexual assault, or stalking will be forwarded to the University's Title IX Coordinator, Camie Pratt, Vice President, Office of Dispute Management, 4025 S. Riverpoint Parkway, Mailstop CF-S907, Phoenix, AZ 85040, 602.557.3391, [email protected].

a. An investigation will gather relevant evidence, including, but not limited to, pertinent documents and statements from wit- nesses.

b. The University strives to complete any investigation, hearing, appeal, and any sanctions or actions as a result of the process within sixty (60) days. However, if the process exceeds the sixty (60) day timeframe, the investigator or Title IX Coordinator will contact the complainant and respondent in writing to explain the reason for the delay.

c. Interim and protective measures include the services, accommo- dations, or other assistance that the University may provide to complainants after notice of violation of the Title IX and VAWA Policy.

i. To ensure the safety and well-being of the complainant,

114

University of Phoenix, 2016-2017 STUDENTS’ RIGHTS AND RESPONSIBILITIES

STUDENT CODE OF CONDUCT

the complainant may be allowed to change their class schedule, withdraw from class without financial or academic penalty, or change campuses/modalities.

ii. In-class accommodations may also be granted, such as additional time to submit assignments or allowing a test to be taken separately from the class.

iii. During the investigation, the University may also take interim measures, such as issuing and enforcing a No Contact Order, removing a student or faculty member from class, interim suspension, or changing a student, faculty member, or class location.

iv. The University will also honor an Order of Protection or No Contact Order entered by a State civil or criminal court.

2. Notification - Following an investigation, if there is sufficient evi- dence to indicate that a violation has occurred, the student will be notified of the specific charge(s) in writing

b. The complainant(s) shall be notified of when and if a Charge Letter or warning is sent to the respondent(s).

3. Student Response - A student will be given ten (10) calendar days, from the date on the letter to submit a written response to the Title IX Coordinator (or designee).

a. Failure of a student to respond to the Charging Letter will result in suspension from the University following completion of the current course if the student is then actively attending classes and is not subject to immediate suspension.

4. Processing Student Response -

a. A student response admitting guilt will be sent to the Title IX Coordinator (or designee), who will determine the appropriate sanction(s).

b. A student response denying the charge(s) will follow the Title IX Committee process outlined below.

i. After the investigation is completed and the student has responded to the Charging Letter and denied the charge, both the Complainant/Accuser and the Respondent/ Accused will be given notice of the Title IX Committee meeting and afforded the opportunity to appear at the meeting telephonically and /or present written witness statements for inclusion in the Title IX Case Packet.

ii. The Title IX Committee will be convened to review the file and make findings and recommendations to the Title IX Coordinator who will have the ultimate decision making authority regarding the complaint,

NOTE: If it is determined that there is a conflict or bias or the appearance of a conflict or bias, The Title IX Coordinator will be removed from the process and a qualified proxy will assist. (i.e. Assistant Title IX Coordinator, or Deputy Coordinator).

iii. The Title IX Committee will be facilitated by a fair and impartial administrator from the Office of Dispute Management.

iv. The Title IX Committee composition will be three fair and impartial individuals who have no prior involvement with the parties or the investigation: a faculty member, and

two staff members: one from student services and one from academic affairs. The Committee will have received annual training on the issues related to sex/gender discrimination, sexual harassment, domestic violence, dating violence, sexual assault, and stalking and how to conduct a hearing process that protects the safety of victims and promotes accountability.

v. The Title IX Committee will use the preponderance of the evidence standard of proof (more likely than not) to weigh the evidence and make a recommendation to the Title IX Coordinator, Assistant Title IX Coordinator, Deputy Coordinator, or designee about whether a violation occurred and what sanction, if any, is warranted.

vi. Respondents/Accused and Complainants/Accuser will be afforded the opportunity to separately address the Title IX Committee. This will be done via teleconference and each party will be given up to ten minutes to speak to the committee. The parties will not have the opportunity to cross examine or question one another or the committee members. However, the complainant and respondent may, at the discretion and direction of the committee, suggest questions to be posed by the committee.

vii. Complainant and respondent are entitled to the same opportunity to have others present during the committee meeting, including the opportunity to be accompanied to any related meeting or proceeding by an advisor of their choice.

a. The University permits each party to have at least one sup- port person present. Complainants and respondents are not entitled to representation by an attorney or any other third party at any point in the process.

b. Any third party in attendance is there for support and not representation

viii. Tape, digital, or other electronic recording of the committee meeting is not permitted.

ix. The Title IX Committee members are given a Case Packet with all relevant information for the committee meeting, including any written response received from the Complainant/Accuser or Respondent/Accused, all evidence discovered during the investigation, and any written witness statements the parties have submitted.

a. Parties are able to present evidence for the committee's review; however, this evidence may not include sexual his- tory of the complainant. Evidence of a prior consensual dat- ing or sexual relationship does not imply consent or preclude a finding of sexual misconduct.

x. The Title IX Committee members sign a Confidentiality Statement for Committee Members and, after the Title IX Committee's deliberations, the Case Packets are required to be destroyed in order to maintain confidentiality.

5. Decision - the administrator delivers a summary report, con- taining findings of fact and recommendations, to the Title IX Coor- dinator, Assistant Title IX Coordinator, or Deputy Coordinator (or designee), who has the ultimate authority to accept, reject, or modify the recommendations of the Title IX Committee and ren- der the decision. Any publicly available records will not include identifying information about the victim to the extent permissible by law.

a. The decision will be communicated in writing simultaneously

115

University of Phoenix, 2016-2017

to both the Complainant/Accuser and the Respondent/Accused by the Title IX Coordinator or designee. The result must also include the rationale for the result and the sanction. Compliance of this disclosure does not constitute a violation of FERPA.

c. Any decision which affects a student's enrollment or academic status shall be communicated to the Registrar's Office for records update.

6. Sanctions: - If a violation is found, disciplinary sanctions will be based on the seriousness and/or frequency of the situation and may include, but are not limited to, documented coaching by a University staff member, counseling by a contracted third-party provider, composition of a self-reflective or academic paper, com- pletion of the Title IX/VAWA workshop, suspension and/or expul- sion.

a. A recommendation of expulsion by the decision maker will be automatically reviewed by the Student Discipline Review Com- mittee in the Office of Dispute Management and must be endorsed before the Title IX Coordinator (or designee) communi- cates that sanction to the student.

7. Appeals - The University will notify the Respondent/Accused and the Victim of the procedures to appeal the results of the deci- sion to the Student Discipline Review Committee (SDRC) and of any change to the results that occurs prior to the time that such results become final; and when such results become final.

a. Appeals must be requested in writing to the Office of Dispute Management (ODM) within ten (10) days of receiving the Title IX Coordinator's decision. Appeals will only be accepted if one or more of the following can be demonstrated:

a. A procedural error occurred,

b. New information exists that would substantially change the outcome of the finding, or

c. The sanction is disproportionate with the violation

i. In the event that the SMRC is unable to reach a unanimous decision the case will be forwarded to the Provost for a com- plete review and final decision.

d. For matters of allegations of sexual assault, domestic violence, dating violence or stalking, the University will notify the Respon- dent and the Complainant of the procedures to appeal the results of the decision; and of any change to the results that occurs prior to the time that such results become final; and when such results become final. Appeals must be requested in writing to the Office of Dispute Management (ODM) within ten (10) days of receiving the decision.

University of Phoenix Professional Standards for

........................................................................................... Candidates in the School of Nursing

Candidates in the School of Nursing are subject to greater scrutiny because of their anticipated interactions with students, families, patients and clients in the community. These degree candidates participate in one or more clinical rotations, practicum, and/or pre- ceptorships as part of their academic program. University of Phoe- nix faculty members have a legal, ethical, and academic responsibility to ensure degree candidates refrain from unsafe or unprofessional nursing practices. Candidates in the School of Nursing are expected to represent the University as professionals and adhere to the ethics and standards of their profession, irrespec- tive of where the conduct may occur. The following Professional Standards apply to Candidates in the School of Nursing Programs before, during, and after clinical rota- tions, practicum, and/or preceptorships. The Professional Stan- dards address a candidate's affective attributes and disposition to be nurses, nurse practitioners and/or healthcare providers. Moni- tored behaviors may extend outside the classroom to off-site activi- ties and locations when the candidate's behavior infringes upon the reputation of University of Phoenix, School of Nursing. The School of Nursing adheres to the broader nursing community's ethical standards as well as additional professional standards put forth by the School of Nursing administration.

1. University of Phoenix Student Code of Conduct Guidelines for acceptable student behavior, including academic integrity, at University of Phoenix can be identified in the Student Code of Conduct, available in the academic catalog.

2. American Nurses Association (ANA) Code of Ethics for Nurses The School of Nursing adheres to the ANA Code of Ethics for Nurses. Students are expected to read, understand, and perform in compliance with this Code. Candidates can locate the ANA code of Ethics here: http://www.nursingworld.org/ codeofethics

3. Nurse Practice Act (by state) Because nursing care poses a risk of harm to the public if practiced by professionals who are unprepared or incompetent, the state, through its police powers, is required to protect its citizens from harm. That protection is in the form of reasonable laws to regulate nursing. Students are required to read, understand, and perform in compliance with their state's nurse practice act. Candidates can locate this information here: https://www.ncsbn.org/nurse-practice-act.htm

4. ANA Principles for Social Networking and the Nurse ANA's Principles for Social Networking and the Nurse: Guidance for the Registered Nurse provides guidance to registered nurses on using social networking media in a way that protects patients' privacy and confidentiality and maintains the standards of professional nursing practice. A copy of the ANA Principles for Social Networking and the

116

University of Phoenix, 2016-2017 STUDENTS’ RIGHTS AND RESPONSIBILITIES

STUDENT CODE OF CONDUCT

Nurse can be found here: http://www.nursingworld.org/ principles

5. The candidate is sensitive to community and cultural norms that pertain to the University classroom, clinical rotations, practicum, and/or preceptorships.

6. The candidate appreciates and values human diversity and shows respect for others' varied talents and perspectives.

7. The candidate refrains from engaging in nursing practice for which the student has not been authorized or for which the student has not been educated/validated at the time of the incident.

8. The candidate refrains from disrupting the programs of the School of Nursing or its affiliates.

9. The candidate will participate in or complete clinical work consistent with professional nursing practice, including satisfactory performance of all critical behaviors specified.

10. The candidate will adhere to College, School, Clinical, and Agency site policies and procedures.

11. Candidates will refrain from aiding, abetting or inducing another to commit a violation of the Student Code of Conduct or Professional Standards.

12. Candidates in the School of Nursing will assume responsibility for their own health as well as their own behavior.

a. Transportation: Candidates in the School of Nursing are responsible for personal transportation to and from health agencies and/or clinical sites.

b. Personal Electronic Devices: Candidates in the School of Nursing are responsible to be aware of and comply with agency policies regarding personal electronic devices.

A Candidate's ability to satisfactorily meet the Professional Stan- dards is a matter of ongoing academic judgment made by faculty, campus staff and campus management. When it is determined by faculty, campus staff, or campus management that a candidate falls short of meeting any of the above Professional Standards, they may file a "Referral Form" with the Campus College Chair, Regional or Campus Director of Academic Affairs, or designee. Any candidate who receives one or more referral(s) shall be counseled, remedi- ated, or withdrawn from his/her program as appropriate. Candidates who are separately charged with violating the Univer- sity of Phoenix Student Code of Conduct shall be subject to the pol- icies, procedures, and sanctions issued by that office. Procedure for Processing Referral Forms The School of Nursing has instituted processes to ensure candi- dates are regularly evaluated by the faculty and have access to guidance and advisement on professional requirements. These pro- cesses are conducted through collaboration between faculty, cam- pus staff, and campus management who understand the profession and who can offer constructive feedback. It is the intention of the Referral Process to identify a candidate's deficiencies and promote dialogue on how the candidate can improve and move forward in their program. During the course of his/her program, faculty members, through a review of grades and dispositions, will monitor a candidate's aca- demic progress. The Campus College Chair (CCC), Regional or Campus Director of Academic Affairs or Designee, will serve as the primary point of contact for remediation plans and/or Candidate

Retention Committees. A. One Referral

a. Notification of a Referral Form is sent to the candidate in writing through the ecampus letter center by the Campus College Chair or designee identifying the candidate's deficiencies in meeting the above Professional Standards.

b. The candidate shall be provided with ten (10) days to respond to the notification. If the student does not respond within ten (10) days the student will receive a suspension letter pending his/her response.

c. The candidate must meet with the Campus College Chair or designee to discuss why the referral occurred and whether or not a formal remediation plan or other corrective action is needed. At times this will result in the student being unable to resume classes until the requirements of the violation are fulfilled.

d. The Campus College Chair or designee may convene a meeting of the Candidate Retention Committee ("CRC") if deemed necessary. If the CRC will be convened, the notification to the candidate shall specifically describe the issue(s) to be discussed and the possible recommendation options available to the CRC.

e. If the CRC meeting is held, the Committee members shall discuss with the candidate the issues or problems that appear to be hindering his/her success and make one of the following recommendations:

i. Take no action; ii. Institute a formal remediation plan; or iii. Programmatically withdraw the student

f. The candidate will have 30 days to complete any remediation plan or other corrective action decided on with the CCC, CRC, or designee. Failure to complete the plan within 30 days will result in a suspension.

g. The CRC shall issue a report explaining the basis for its recommendation.

h. If the candidate was placed on a status hindering academic progression during this process, that status will be removed once the candidate has fulfilled the requirements of the remediation plan and/or corrective action and will be able to resume coursework.

B. Two or More Referrals (of the same nature) a. Notification of a Referral Form is sent to the candidate in

writing through the ecampus letter center by the Campus College Chair or designee identifying the candidate's deficiencies in meeting the above Professional Standards.

b. Notification shall specifically describe the issue(s) to be discussed and the possible recommendation options available to the CRC. At times this will result in the student being unable to resume classes until a meeting with the CRC and the subsequent actions are fulfilled.

c. The candidate shall be provided with ten (10) days to respond to the notification.

117

University of Phoenix, 2016-2017

d. After the candidate has the opportunity to respond, the Campus College Chair or designee shall convene a meeting of the Candidate Retention Committee.

e. The CRC members shall discuss with the candidate the issues or problems that appear to be hindering his/her success ad make one of the following recommendations:

i. Take no action; ii. Institute a formal remediation plan; or iii. Programmatically withdraw the student.

f. The candidate will have 30 days to complete any remediation plan or other corrective action decided on with the CRC or designee. Failure to complete the plan within 30 days will result in a suspension.

g. The CRC shall issue a report explaining the basis for its recommendation.

Appeals If the CRC recommends that the candidate be withdrawn from the program, and this recommendation is endorsed by the Campus Director of Academic Affairs, the candidate has the right to appeal this decision to the Central Administration Appeals Committee (CAAC) within 10 days of receipt of the decision. The CAAC is generally comprised of at least the Dean and an Associate Dean from the School of Nursing or designee(s), and a Regional Director of Academic Affairs (RDAA). The decision of the CAAC is final. Who is the Candidate Retention Committee? 1. The CRC is comprised of the Campus College Chair or designee and at least two faculty members. 2. The candidate will be expected to participate in a dialogue with the Committee to exchange ideas on remediation or withdrawal from the program. 3. The candidate will not be permitted to have representation by an attorney or any other third party in this academic meeting.

University of Phoenix Supplemental Standards for Candidates in College of Social Sciences Counseling

........................................................................................... and Human Services Programs

Candidates in College of Social Sciences programs leading to certi- fication or licensure in Counseling and/or Human Services at Uni- versity of Phoenix are subject to greater scrutiny because of their anticipated interactions with clients and others in the community. These degree candidates participate in one or more field place- ments, practicums, and/or internships as part of their academic program. As prospective human services workers or counselors, College of Social Sciences candidates are expected to represent the University as professionals and adhere to the ethics and standards of their profession as well as the University's Student Code of Con- duct. The following Supplemental Standards for Candidates in College of Social Sciences Programs ("Supplemental Standards") apply to these degree candidates before, during, and after their field place- ments, practicums, and internships. The Supplemental Standards

address a candidate's affective attributes and disposition to be a human services worker or counselor. A corresponding Profes- sional Dispositions Rubric provides additional guidance. A candidate's ability to satisfactorily meet the Supplemental Stan- dards is a matter of ongoing academic judgment made by faculty, campus staff, and campus management.

1. The candidate contributes to a positive climate in the University classroom and all field placements, practicums, and internships.

2. The candidate demonstrates mastery of written and spoken lan- guage for self-expression, as well as for effective interaction in all settings.

3. The candidate is a thoughtful and responsive listener.

4. The candidate is committed to reflection, assessment, and learn- ing as an ongoing process.

5. The candidate is willing to give and receive help.

6. The candidate is sensitive to community and cultural norms of the counseling and/or human services industry, the University classroom, and all field placements, practicums, and internships.

7. The candidate values human diversity and shows respect for others' varied talents and perspectives.

8. The candidate values the development of critical thinking, inde- pendent problem solving, and performance capabilities in him- self/herself and those with whom he/she interacts.

9. The candidate demonstrates a commitment to keeping abreast of new ideas and understanding in the human services and/or counseling field.

10. The candidate demonstrates a level of responsibility and ethi- cal judgment consistent with professional guidelines developed for these fields and appropriate for a professional human services worker and/or counselor. These guidelines are outlined in the National Organization for Human Services (NOHS) Code of Eth- ics, the American School Counselor Association (ASCA) Ethical Standards for School Counselors, and the American Counselors Association (ACA) Code of Ethics.

11. The candidate maintains the highest ethical standards in inter- actions with faculty, students, staff, and clients as well as in prepa- ration and submission of required course work, and the completion of assignments.

12. The candidate maintains a pattern of consistently meeting aca- demic and professional standards in courses, field placements, practicums and internships.

When it is determined by faculty, campus staff, or campus manage- ment that a candidate falls short of meeting any of the above Sup- plemental Standards, they may file a "Referral Form" with the Campus College Chair, Campus Director of Academic Affairs, or designee. Any candidate who receives one or more referral(s) shall be counseled, remediated, or withdrawn from their program, as appropriate. Candidates who are separately charged with violating the Student Code of Conduct shall be subject to the policies, procedures, and sanctions for processing such charges. However, a charge under the Student Code of Conduct may also be the basis for a referral on separate academic grounds under these Supplemental Standards. Similarly, an observation under the Referral Process may be the basis for a Student Code of Conduct charge.

118

University of Phoenix, 2016-2017 STUDENTS’ RIGHTS AND RESPONSIBILITIES

STUDENT CODE OF CONDUCT

University of Phoenix Supplemental Standards for

........................................................................................... Candidates in College of Education Programs

Candidates in a University of Phoenix College of Education pro- gram leading to certification or licensure are subject to greater scru- tiny because of their anticipated interactions with students, parents, and the school community. These degree candidates par- ticipate in one or more field placements as part of their academic program. As prospective educators/administrators, College of Education candidates are expected to represent the University as professionals and adhere to the ethics and standards of their pro- fession, as well as the University's Student Code of Conduct. The College of Education has instituted processes to ensure that candidates demonstrate the appropriate behavioral and program- matic skills required of the profession. As such, candidate interac- tions with staff, faculty, fellow students, and external placement constituents are observed throughout their attendance. Addition- ally, candidates are regularly evaluated by the faculty and have access to counseling on professional requirements. These processes are conducted through collaboration between faculty, campus staff, and campus management who understand the profession and who can offer constructive feedback. It is the intention of the Referral Process to identify a candidate's deficiencies and promote dialogue on how the candidate can improve and move forward in their pro- gram. The Referral Process is not intended as punitive, but rather as a corrective measure to ensure candidates are prepared to enter their profession. During the course of their program, including general education courses, candidates are expected to conduct themselves in accor- dance with the Student Code of Conduct, Professional Dispositions Rubric, and Supplemental Standards criteria. Faculty members will closely monitor a candidate's academic progress through a review of grades and dispositions. Should a student be reported for aca- demic or behavioral issues at any time during their period of atten- dance, a student may be issued a Referral under the Supplemental Standards. A referral may be issued with or without a correspond- ing Student Code of Conduct action.

Supplemental Standards

The following Supplemental Standards for Candidates in College of Education Programs

("Supplemental Standards") apply to these degree candidates before, during, and after their field placements. The Supplemental Standards address a candidate's affective attributes and disposition to be an educator/administrator. A corresponding Professional Dispositions Rubric provides additional guidance. A candidate's ability to satisfactorily meet the Supplemental Standards is a matter of ongoing academic judgment made by faculty, campus staff, and campus management, and external placement constituents.

1. The candidate contributes to a positive climate in the University classroom and all field placements.

2. The candidate demonstrates mastery of written and spoken lan- guage for self expression, as well as for effective interaction in all settings.

3. The candidate is a thoughtful and responsive listener.

4. The candidate is committed to reflection, assessment, and learn- ing as an ongoing process and believes that all students can learn.

5. The candidate is willing to give and receive help.

6. The candidate is sensitive to community and cultural norms in the University classroom and in clinical experience.

7. The candidate appreciates and values human diversity and shows respect and fairness for others' varied talents and perspec- tives.

8. The candidate values the development of critical thinking, inde- pendent problem solving, and performance capabilities in him- self/herself and those with whom he/she interacts.

9. The candidate demonstrates a commitment to keeping abreast of new ideas and understanding in the education field.

10. The candidate demonstrates a level of responsibility and ethi- cal judgment appropriate for a professional educator/administra- tor.

11. The candidate maintains the highest ethical standards in inter- actions with faculty, students, staff, and external placement con- stituents, as well as in preparation and submission of required course work and the completion of tests.

Referral under the Supplemental Standards

When it is determined by faculty, campus staff, or campus manage- ment that a candidate falls short of meeting any of the above Sup- plemental Standards, they may file a Referral Form with the Campus College Chair, Campus Director of Aca- demic Affairs, or designee. Any candidate who receives one or more referral(s) shall be counseled, remediated, or withdrawn from their program, as appropriate. Candidates who are separately charged with violating the Student Code of Conduct shall be subject to the policies, procedures, and sanctions for such charges. However, a charge under the Student Code of Conduct will also be the basis for a referral on separate academic grounds under these Supplemental Standards. Similarly, an observation under the Referral Process may be the basis for a Student Code of Conduct charge.

University of Phoenix Supplemental Standards for Students/Candidates in School of Advanced Studies

........................................................................................... Programs

Students/candidates in a University of Phoenix School of Advanced Studies program are subject to greater scrutiny because doctoral students/candidates are expected to represent the Univer- sity as scholars and professionals and adhere to the ethics and stan- dards of their profession, as well as the University's Student Code of Conduct. The School of Advanced Studies has instituted processes to ensure that doctoral students/candidates demonstrate the appropriate scholarly and professional skills required of their advanced aca- demic and professional standing that the doctorate represents. As such, student/candidate interactions with staff, faculty, fellow stu- dents, and external contacts are observed throughout their atten- dance. Additionally, doctoral students/candidates are regularly evaluated by the faculty and have access to counseling and aca- demic advisement on scholarly and professional requirements. These processes are conducted through collaboration between fac- ulty, campus staff, and campus management who understand the requirements of doctoral standing and who can offer constructive feedback. It is the intention of the Referral Process to identify a stu- dent's/candidate's deficiencies and promote dialogue on how the student/candidate can improve and move forward in their pro- gram. The Referral Process is not intended as punitive, but rather as a corrective measure to ensure doctoral students/candidates are prepared to enter their profession at the advanced level appropri- ate to a completed doctoral education. During the course of their program students/candidates are

119

University of Phoenix, 2016-2017

expected to conduct themselves in accordance with the Student Code of Conduct, Professional Dispositions Rubric, and Supple- mental Standards criteria. Faculty members will closely monitor a student's/candidate's academic progress through a review of grades and dispositions. Should a student be reported for aca- demic or behavioral issues at any time during their period of atten- dance, a student/candidate may be issued a Referral under the Supplemental Standards. A referral may be issued with or without a corresponding Student Code of Conduct action.

Supplemental Standards

The following Supplemental Standards pertain to doctoral stu- dents/candidates in School of Advanced Studies programs. The Supplemental Standards address a student's/candidate's affective attributes and disposition to be a successful scholar and profes- sional at the doctoral level. A corresponding Professional Disposi- tions Rubric provides additional guidance. A student's/ candidate's ability to satisfactorily meet the Supplemental Stan- dards is a matter of ongoing academic judgment made by faculty, campus staff, and campus management, and external placement constituents. 1. The student/candidate contributes to a positive climate in the University classroom, all residencies and research and/or practice settings. 2. The student/candidate demonstrates mastery of written and spoken language for self- expression, as well as for effective inter- action in all settings. 3. The student/student/candidate is a thoughtful and responsive listener. 4. The student/candidate is committed to reflection, assessment, and learning as an ongoing process. 5. The student/candidate is willing to give and receive help. 6. The student/candidate is sensitive to doctoral community val- ues and cultural norms for the degree program, the University classroom, research and scholarly activities, and/or practice hours within their discipline.

7. The student/candidate appreciates and values human diversity and shows respect and fairness for others' varied talents and per- spectives. 8. The student/candidate values the development of critical think- ing, independent problem solving, and performance capabilities in himself/herself and those with whom he/she interacts. 9. The student/candidate demonstrates a commitment to keeping abreast of new ideas, theories, and understanding in their scholarly discipline and professional field. 10. The student/candidate demonstrates a level of responsibility and ethical judgment appropriate for an advanced scholar, profes- sional, and leader in their professional field. 11. The student/candidate maintains the highest ethical standards and professional demeanor in interactions with faculty, students, staff, and external contacts related to research and scholarly activi- ties and/or practice hours, as well as in preparation and submis- sion of required course work and dissertation research. 12. The student/candidate maintains a pattern of meeting aca- demic and professional standards in courses, residencies, and research and/or practice settings.

Referral under the Supplemental Standards

When it is determined by School of Advance Studies faculty, staff, or management that a student/candidate falls short of meeting any of the above Supplemental Standards, they may file a Referral Form with the Associate Dean of Instruction, Dean of Instruction, or designee. Any student/candidate who receives one or more referral(s) shall be counseled, remediated, or withdrawn from their program, as appropriate. Students/candidates who are separately charged with violating the Student Code of Conduct will be subject to the policies, proce- dures, and sanctions for such charges. However, a charge under the Student Code of Conduct may also be the basis for a referral on separate academic grounds under these Supplemental Standards. Similarly, actions leading to a referral under the Referral Process may be the basis for a Student Code of Conduct charge.

.....................................................................................................................................................................................

The following policy and procedures are to be used to mutually resolve disputes by and between students and the University. The policy and procedures as set forth herein are effective for students currently enrolled in the University as of July 1, 2016, or who enroll in the University on or after July 1, 2016. Students are encouraged to first bring the concerns outlined below to the attention of the appropriate individual/department, as set forth in Step One below. In connection with the University policies identified in Steps One, Two and Three below, this policy is intended to address disputes between a student and the University and create a framework by which a student and the University can resolve all such disputes. The University strongly recommends utilization of the resources identified in Steps One, Two and Three to resolve such disputes. None of these steps, however, precludes any student from seeking other forms of resolution, including in a court of law.

........................................................................................... Step One: Internal Resolution

Students should first attempt to resolve any dispute or issue by contacting the following individuals/departments, and utilizing the process set forth in the corresponding section(s) of the Aca- demic Catalog, as referenced below. Please note that the informa-

tion provided below represents only the initial contact with whom such disputes should be reported. Students should carefully con- sult the Academic Catalog to gain a fuller understanding of the processes associated with reporting and resolving disputes related to these subject matters. • Allegations of sex discrimination or sexual harassment: Camie

Pratt, Associate Vice President and Title IX Coordinator, Office of Dispute Management ("ODM"). See Nondiscrimination Policy and Harassment Policy in Academic Catalog.

• Allegations concerning all other forms of discrimination: Campus Director of Academic Affairs, Campus Director of Operations, Campus Director of Student Services, or their respective designee. See Nondiscrimination Policy and Harassment Policy in Academic Catalog.

• Student Code of Conduct Violations (other than sex discrimination and sexual harassment): Registrar. See Student Code of Conduct section in Academic Catalog.

• General Student Grievances (other than sex discrimination and sexual harassment): Office of Dispute Management. See General Student Grievances section in Academic Catalog.

120

University of Phoenix, 2016-2017 STUDENTS’ RIGHTS AND RESPONSIBILITIES

DISPUTE RESOLUTION POLICY AND PROCEDURES

• Student Grievances relating to financial aid, account balances, or collections: Campus Management. See General Student Grievances section in Academic Catalog.

• Academic Issues: Student Appeals Center in ODM. See Student Appeals Center Section in Academic Catalog.

• Grade Disputes: Director of Academic Affairs or designee. See Grade Disputes section in Academic Catalog.

........................................................................................... Step Two: Mediation

If a dispute is not resolved as a result of Step One, all parties are encouraged to participate in a formal mediation session facilitated by a professional, neutral mediator. Mediation is not mandatory but is strongly encouraged as an effective way to resolve disputes. The physical location for the mediation shall be mutually selected by the parties. If the parties elect mediation, the costs associated with the mediation shall be paid by the University. Both the stu- dent and the University shall submit in writing to the other the name(s) of one or more professional, neutral mediators as a poten- tial mediator in the matter. The parties will exercise their best efforts to agree on the selection of a mediator. If the parties cannot agree on the selection of a mediator, then the parties can submit the matter to the American Arbitration Association (AAA) for the pur- pose of having a neutral mediator appointed in accordance with AAA's mediation rules. The mediator shall schedule the mediation as expeditiously as pos- sible. All parties will have the opportunity to attend and partici- pate in the mediation. Any party may be represented by counsel of his or her choosing, at his or her own expense. The mediator shall direct how the mediation will be conducted. As with all media- tions, any resulting resolution must be mutually agreed to by the parties, which shall constitute a final and binding resolution of the matter.

........................................................................................... Step Three: Binding Arbitration

If a dispute is not resolved as a result of Steps One and Two, all parties are encouraged to participate in binding arbitration as an alternative to resolving the dispute in a court of law. Arbitration is not mandatory but is strongly encouraged as an effective way to resolve disputes. If the parties mutually agree to binding arbitration as the method to resolve their dispute, the following shall apply:

1. The parties shall select the neutral arbitrator and/or arbitration sponsoring organization by mutual agreement. If the parties can- not mutually agree to an arbitrator and/or arbitration sponsoring organization, the arbitration will be held and the arbitrator selected under the auspices of the American Arbitration Associa- tion ("AAA"). Except as provided in this Agreement, the arbitra- tion shall be held in accordance with the then current Consumer Arbitration Rules of the AAA ("AAA Rules"). The AAA Rules are available by navigating to the "Rules and Procedures" section of www.adr.org, or by requesting a hard copy from the University Legal Department, currently at 4025 S. Riverpoint Parkway, Mail Stop: CF-KX01, Phoenix, Arizona 85040.

2. In arbitration, the parties will have the right to conduct ade- quate civil discovery, bring dispositive motions, and present wit- nesses and evidence as needed to present their cases and defenses, and any disputes in this regard shall be resolved by the arbitrator. The arbitrator may award any party any remedy to which that party is entitled under applicable law, but such remedies shall be limited to those that would be available to a party in his or her individual capacity in a court of law for the claims presented to

and decided by the arbitrator, and no remedies that otherwise would be available to an individual in a court of law will be for- feited by virtue of this Agreement. The arbitrator shall apply the substantive law of the state in which the claim arose, or federal law, or both, as applicable to the claims asserted. The arbitrator is without authority to apply any different substantive law.

3. Each party will pay the fees for his, her or its own attorneys, subject to any remedies to which that party may later be entitled under applicable law. The University shall initially bear the administrative costs associated with the conduct of the Arbitra- tion, subject to: (1) a one-time payment by the student toward these costs equal to the filing fee then required by the court of gen- eral jurisdiction in the state where the student in question attended the University (if the student is financially unable to pay a filing fee, the student will be relieved of the obligation to pay the filing fee); and (2) any subsequent award by the arbitrator in accordance with applicable law. In the event the law (including the common law) of the jurisdiction in which the arbitration is held requires a different allocation of arbitral fees and costs, then such law will be followed.

4. The Federal Rules of Evidence shall apply. The arbitrator shall have jurisdiction to hear and rule on pre-hearing disputes and is authorized to hold pre-hearing conferences by telephone or in per- son, as the arbitrator deems necessary. The arbitrator shall have the authority to entertain a motion to dismiss and/or a motion for summary judgment by any party and shall apply the standards governing such motions under the Federal Rules of Civil Proce- dure and applicable federal common law.

5. The arbitrator will issue a decision or award in writing, stating the essential findings of fact and conclusions of law. Except as may be permitted or required by law, as determined by the arbitrator, neither a party nor an arbitrator may disclose the existence, con- tent, or results of any arbitration hereunder without the prior writ- ten consent of all parties. A court of competent jurisdiction shall have the authority to enter a judgment upon the award made pur- suant to the arbitration.

........................................................................................... Complaints to the Texas Education Agency

If the stakeholder is not satisfied with the complaint process or out- come, the stakeholder may file a complaint against the Program with the Texas Education Agency. The official Texas Education Agency complaint process can be found at http://tea.texas.gov/ About_TEA/Contact_Us/Complaints/Complaints/.

121

University of Phoenix, 2016-2017

THIS PAGE WAS LEFT BLANK INTENTIONALLY

122

University of Phoenix, 2016-2017 ACADEMIC POLICIES

.....................................................................................................................................................................................

..................................................................................................................................................................................... ACADEMIC POLICIES

........................................................................................... Academic Advisement

All students are provided the opportunity to communicate with a representative throughout the duration of their program. This advisement can provide students with a preliminary evaluation of their academic status prior to admission and the requirements they must satisfy for both admission to and the completion of their degree program. All students are notified of their official transfer of credits at the time of matriculation and may view their official transfer credit evaluation and progress toward degree completion at any time on their student website. Student services available on the student website include transfer credit summaries, official grades, program GPA, access to update demographic information, and the ability to request transcripts. Guidance on degree comple- tion progress and options may also be discussed at any time with a representative.

........................................................................................... Registration

Applicants to the University must enter into the most current pro- gram course of study available in their state or jurisdiction and modality. Students must sign an Enrollment/Disclosure Agree- ment for the program of study which they intend to pursue. The student's Enrollment/Disclosure Agreement defines the student's curriculum and degree requirements. The executed Enrollment Agreement will be effective for a one year from the date signed. Students who register in an eligible program may qualify for finan- cial aid in accordance with federal regulations. A Social Security Number is required to be recorded on a student's education record if s/he has or will receive U.S. Federal Title IV funding, U.S. Federal Veterans Affairs funding, and/or U.S. educa- tional tax credit/T-1098. Students who have not or will not be receiving U.S. Federal Title IV funding, U.S. Federal Veterans Affairs funding, and/or U.S. educational tax credit/T-1098 will need to complete the Social Security Number Override Verification Form to have the Social Security Number omitted from his/her education record. Should the University be made aware that U.S. Federal Title IV funding, U.S. Federal Veterans Affairs funding, and/or U.S. educational tax credit/T-1098 has or will be disbursed to a student, the student's SSN will be added to his/her student education record by the Registrar's Office. If this occurs, the stu- dent will be notified by the Registrar's Office that the SSN Override has been administratively rescinded.

........................................................................................... Admission Statuses

There are thirteen types of admission statuses at the University of Phoenix representing a student's standing: Registered, Orientation Pending, Admitted with Condition, En-Route Credential, Admit- ted, Deferred Admission, Graduate Provisional, Registered Inter- national Credentials, Non-Degree, Denied for Cause, Denied Admission, Admission Deadline Exceeded, and Re-Entry. Appli- cants to certain degree programs are permitted to begin their course of study under Registered, Registered with International Credentials and Provisional admissions statuses, but are not con- sidered unconditionally admitted until the Office of Admissions and Evaluation grants a status of Admitted and all transfer credits are reviewed for applicability to the degree program. Official decisions regarding admission and academic statuses may be delivered to students via the student website or US Mail.

Registered (RR) Status Students qualify for registered status upon completion of the appli- cation for admission and payment of the application fee (if applica- ble). Qualified degree-seeking students in the business, human services, management, education, counseling, computer informa- tion systems, psychology or nursing programs may attend a maxi- mum of four courses under registered status. The University makes no guarantees of a favorable admission to students enrolled in course work under registered status. Orientation Pending (OP) Status Undergraduate degree applicants with less than 24 credits of previ- ous college credit/experience as listed on their admissions applica- tion will be granted Orientation Pending (OP) admitted status after all admission documents have been received, the admission file has been reviewed, and all admission requirements for the chosen program have been met. As a condition of admission, students on Orientation Pending (OP) admitted status must satisfactorily com- plete the University Orientation prior to gaining unconditional admission status. Admitted with Condition (AC) Status Undergraduate degree applicants participating in a university sponsored trial period will be granted Admitted with Condition admission status after all admission documents have been received, the admission file has been reviewed, and the minimum admission requirements for the chosen program have been met. As a condition of admission, students on Admitted with Condition (AC) admission status must meet class attendance requirements in the fourth week of their first course (or after) and have all transfer credits evaluated prior to being unconditionally admitted En-route Credential (EC) Status Students who are pursuing an en-route credential on the way to earning a higher level degree program will be placed on En-route Credential (EC) admission status for the lower level program being earned en-route. Student's admissibility as a regular student will be enforced and maintained under the degree program of pursuit associated with the student's enrollment agreement. Admitted (AM) Status The Office of Admissions and Evaluation in Office of Admissions & Records grants a student unconditional admitted status after all documents have been received, the applicant's admission file has been officially reviewed, and all admission requirements and con- ditions for the chosen program have been met. Students in all pro- grams must attain admitted status and be officially evaluated by the completion of their fourth University course. This provides the University the necessary information to develop individualized program schedules for each student and provides an opportunity for an admission decision to be made early in the program. Stu- dents who are unable to obtain an official admission status by the completion of their fourth University course will be administra- tively withdrawn from the University and placed on Admission Deadline Exceeded (DE) admission status. Deferred Admission (DF) Status Students will be granted deferred admission (DF) if documents or information required for admission (AM) are missing from the file. Students will remain on DF status until the required documents or information is received. Students on DF status cannot attend class and will be administratively withdrawn from the university until

123

University of Phoenix, 2016-2017

the status is resolved. Graduate Provisional (PV) Status Students who meet all admission requirements in graduate pro- grams except the minimum GPA requirement of 2.50 or 3.00 (see program specific admissions requirements) may be admitted on Provisional status if their entrance GPA is between 2.0 and 2.49 or 2.50 and 2.99 depending on the program of interest. Students admitted on provisional status must achieve a GPA of 3.0 in their University of Phoenix course work at the end of their fourth com- pleted program applicable course to be unconditionally admitted and placed on Admitted status. Failure to meet the minimum grade point average (GPA) of 3.0 by the fourth completed program applicable course will result in a DA (Disqualified for Admission) student academic status. Registered International Credentials (RI) Status Students using copies of international academic credentials qualify for registered with international credentials status upon comple- tion of the application for admission and payment of the applica- tion fee (if applicable). Students will not be granted unconditional admission using copies of international credentials until verifica- tion of the credentials or an original international academic record is received. Qualified degree-seeking students in the business, human services, management, education, counseling, computer information systems, psychology or nursing programs may attend a maximum of four courses under registered status. The University makes no guarantees of a favorable admission to students enrolled in course work under registered with international credentials sta- tus. Non-Degree (ND) Status Individuals interested in taking coursework at the University, but not interested in pursuing a degree, may register as non-degree students. Non-degree students enrolling in single courses within a degree or certificate program must meet the admissions require- ments for the respective college or school. An approved list of courses is available on www.phoenix.edu under Individual Courses. Students may also register for single courses for credit that are not currently part of a degree program or for non-credit bearing courses resulting in Continuing Education Units (CEU), Profes- sional Development Units (PDU), or Contact Hours. Non-degree status may be granted upon completion of the application. Place- ment on this status for a student is determined by the campus in which the student seeks to complete non-degree coursework. Denied for Cause (DC) Status Applicants for admission who have violated a University policy or procedure or committed some other act which, if he or she were already a student, would pose a risk to the University or would subject him or her to sanctions for violating the Student Code of Conduct, will be placed on Denied for Cause status (DC) and will be administratively withdrawn from the university. Denied Admission (DN) Status Applicants who do not meet the minimum requirements for admission to a program will be placed on denied admission status and be administratively withdrawn from the university. Admission Deadline Exceeded (DE) Status Students who are unable to attain admitted status by the comple- tion of their fourth university course will be placed on Admission Deadline Exceeded (DE) status and be administratively withdrawn from the University.

Re-entry Required (RE) Status Students who were previously admitted (AM, PV, IV, OP) into a program but have not posted positive attendance in a course for the amount of time designate by the re-entry policy will be placed on Re-entry Required (RE) admission status. Students placed on Re-entry Required (RE) status will be required to re-enter the most current program/version in their state or jurisdiction and submit an admission application, enrollment agreement and any other documents as required by the new program.

........................................................................................... Student Academic Standing

The University recognizes the following Student Academic sta- tuses for degree and certificate seeking students: Regular (RG) Student is in compliance with applicable academic standing and progression based on program requirements. Disqualified for Admission (DA) Disqualified for Admission results when provisionally-admitted students fail to achieve the minimum-required grade point average at the conclusion of the provisional period. The date of disqualifi- cation is determined by the course end date of the final course completed within the Provisional Admission (PV) period. Students placed on DA status: • will be administratively withdrawn from the University and are

not eligible to re-enroll until six months from the date of disqualification.

• must be granted approval by the Student Appeals Center to re- enroll at the University and may not appeal to return prior to the end of the six month disqualification period. There will be no exceptions.

• may not transfer to another program or major until they have fulfilled the six month disqualification period and have received approval through a student appeal.

• must meet all conditions of the appeal decision and may be required to retake or replace the course(s) with the lowest grade(s) earned.

Academic Disqualification (AD) Academic Disqualification results when students on Academic Probation (AP) fail to achieve the minimum-required grade point average (GPA) at the conclusion of the probationary period. The date of disqualification is determined by the course end date of the final course completed within the AP sequence. The University will note the date a student is placed on and removed from Aca- demic Disqualification on the permanent transcript. Students placed on AD status: • will be administratively withdrawn from the University and are

not eligible to re-enroll until six months from the date of disqualification.

• may not transfer to another program or major until they have fulfilled the six month disqualification period and have received approval through a student appeal.

• must meet all conditions of the appeal decision and may be required to retake or replace the course(s) with the lowest grade(s) earned.

124

University of Phoenix, 2016-2017 ACADEMIC POLICIES

Scholastic Disqualification (SD) Scholastic Disqualification results when a student does not meet the minimum grade requirement for a designated course in their program. If the minimum grade is not earned, the course will be treated as a non-passing grade (F) and will be awarded zero (0.00) credit. The course will be counted in the calculation of the GPA based on attempted credits. The University will note the date a stu- dent is placed on and removed from Scholastic Disqualification on the permanent transcript. Students placed on SD status: • will not be allowed to continue in their program until they have

fulfilled the requirements for progression as determined by University policy.

• may not transfer to another program or major without an approved SAC appeal, or until they have fulfilled the requirements for progression.

Scholastic Suspension (SS) Scholastic Suspension occurs when a student is suspended for a period of time or indefinitely from the University. The student will be administratively withdrawn and the University will note the dates of suspension on the permanent transcript. Students placed on SS status will not be allowed to continue in their program or transfer to another program or major until the allocated period of time for the suspension has ended and/or the student's status has been updated. Expulsion (EX) Expulsion occurs when a student is administratively withdrawn from the university and not permitted to return under any circum- stances. The date of expulsion is noted on the official transcript.

........................................................................................... Program Academic Standing

The University recognizes the following Program Academic sta- tuses for degree and certificate seeking students. Regular (RG) Student is in compliance with applicable academic standing and progression based on program requirements. Academic Probation (AP) Students will be placed on Academic Probation when their pro- gram grade point average (GPA) falls below the minimum GPA required in their program. (R1) Students on Academic Probation status are restricted to a period of four consecutive completed pro- gram-applicable courses to bring their GPA to the minimum requirement for their degree program. Only courses that start and end after the course that placed the student on AP (Academic Pro- bation) status will apply toward Academic Probation Concurrent enrollment is prohibited in this status.

........................................................................................... Course Statuses

Administrative Withdrawal (AW) Student is removed from a course due to certain academic, admis- sions, and/or financial statuses. Audit (AU) Student has received appropriate approvals to observe the course and will not receive a letter grade. Completed (CO) Student has attended enough workshops to meet minimum atten- dance requirements and to receive a letter grade. Dropped (DR) Student was in a SC or EN course status and requested to be

removed from the course. The student has not met the minimum attendance requirements in the course. Enrolled (EN) Student has satisfied at least one week of positive class attendance and continues to actively meet class attendance requirements. Obsolete (OB) Student has been scheduled for a course that has been retired and that will no longer be offered by the University. Scheduled (SC) Student is registered for a course and no class attendance has been posted. Insufficient Attendance (TA) Student has been automatically removed from the course due to not meeting minimum class attendance requirements. Withdrawn for Admissions (WI)

Student not matriculated or student has been removed from admissions (AM) status after completing five courses.

Waived with Credit (WO) Student has processed a waiver request through the Office of Admissions & Records. Withdrawn for Prerequisite (WP) Student has failed to meet the course and/or program prerequisite requirement. Exemption (WV) Course waived without credit.

........................................................................................... Candidacy Statuses

Level 1 Candidate Status Level 1 Candidate status is determined at the time of admission and is based on the admissions requirements for the desired pro- gram. Not all programs have a candidate status requirement. • 1S: Level 1 Candidate Status Satisfied: Student has met the

admissions requirements and has been admitted. • 1N: Level 1 Candidate Status has not been satisfied: Student has

not met the admissions requirements, has been denied admission, and therefore does not meet the requirements to achieve Level 1 Candidate Status. Students in a 1N Candidate Status should not attend class.

Level 2 Candidate Status Level 2 Candidate status is a review of additional requirements needed for the student to progress in their program past a certain point, as designated in program policy. • 2S: Level 2 Candidate Status Satisfied: Student has met the

additional requirements by the specified deadline indicated in the program requirements.

• 2N: Level 2 Candidate Status Not Satisfied: Student has not met the additional requirements by the specified deadline indicated in the program requirements. A candidate status of 2N restricts the student from attending any future courses until the requirements are met and the student will be administratively withdrawn from the university.

125

University of Phoenix, 2016-2017

........................................................................................... Enrollment Status

The University recognizes the following enrollment statuses: Program Level Enrollment Status

Student Level Enrollment Status (Overall Enrollment Status) The program level enrollment status determines a student's overall enrollment status with the University. If there are multiple pro- grams on record, the overall enrollment status will reflect the enrollment status of the program with the highest priority based on the hierarchy below. 1. Deceased 2. Approved Leave of Absence 3. Full Time 4. Less Than Half Time 5. Withdrawn 6. Graduated 7. Academic Complete 8. Not Started

........................................................................................... Student Falsification of Information

All students applying for admission to the University have the responsibility to submit a complete and accurate application pack- age including all academic and professional credentials required. Submitting incomplete, false, or misleading information may be grounds for dismissal at any time.

........................................................................................... On-Camera Conduct Policy

Students, faculty and staff of University of Phoenix may have rea- son to utilize electronic camera communication. Any person engaging in a University of Phoenix related activity who activates a camera presence, whether intentionally or unintentionally, must comply with the following guidelines. Failure to comply with these guidelines may result in a Student Code of Conduct viola- tion. • All persons appearing on camera must be dressed appropriately,

as if present in a physical classroom or office setting. Examples of prohibited conduct include but are not limited to appearing on camera without appropriate covering, having exposed undergarments, and wearing clothing which is sexual, discriminatory, or otherwise unprofessional in nature.

• The area visible by the other party must be free from all items which may detract from or be disruptive to the educational environment. Examples of prohibited items include but are not limited to firearms, drugs (legal or illegal), drug paraphernalia (legal or illegal), tobacco products, and material which is sexual, political, discriminatory, or otherwise unprofessional in nature.

• The area in use by all parties must be free from general distractions. Examples include, but are not limited, to children, animals, electronics, appliances, and other adults.

• Parties appearing on camera are to conduct themselves at all times in a professional manner. Either party to on-camera communication may end their video presence at will.

........................................................................................... General Grievances

The University has established specific processes for students who wish to submit a grievance or appeal. These processes are outlined

Enrollment Status Code Definition

Active Full-Time F The student's required aca- demic workload for his/her program is at least 6 credits for an academic year, the student is actively attending class and the student's official last date of attendance based on Aca- demically Related Activities (ARAs) does not exceed 14 days. Institutionally Sched- uled Breaks and In Progress Extension (IX) grades are excluded from the 14 day out of attendance calculation.

Active Less Than Half Time

L The student's required aca- demic workload for his/her program amounts to less than the 6 credits for an academic year, as determined by the institution. In addition, the student is actively attending class and student's official last date of attendance based on Academically Related Activi- ties (ARAs) does not exceed 14 days. Institutionally Sched- uled Breaks and In Progress Extension (IX) grades are excluded from the 14 day out of attendance calculation.

Leave of Absence A The student is on an approved Leave of Absence (LOA).

Withdrawn W The student has been with- drawn from the University. Withdrawal can be unofficial, official or administrative.

Academic Complete

C Academic program require- ments have been satisfied, as identified by the academic complete date field in the aca- demic system of record; how- ever, the student's program has not been officially audited nor has the University's Regis- trar's office officially con- ferred the degree.

Graduated G The student has completed all program requirements and degree is conferred.

Deceased D The student is deceased.

Not Started X The applicant has not yet attended a course in his/her program.

Enrollment Status Code Definition

126

University of Phoenix, 2016-2017 ACADEMIC POLICIES

within the respective policies. Grievances relating to financial aid, account balances, or collections must be reviewed by campus management before being submitted to the Office of Dispute Management (ODM). When such a griev- ance is received in the ODM, the student will be provided with guidance on filing a formal grievance via this office. Student grievances and appeals not addressed in policy can be sub- mitted in writing to the ODM, which will determine the appropri- ate course of action.

Academically-Related Appeals - Student Appeals

........................................................................................... Center (SAC)

Requests for exceptions to academic policy must be submitted via appeal to the Student Appeals Center (SAC). SAC decision-makers have the authority to make exceptions to University policy based upon a student's individual circumstances. Decisions are based upon maintaining the academic integrity of the institution. It is incumbent upon the student to provide his/her campus represen- tative with an appeal letter and all relevant documents and state- ments of support for the request. SAC Decisions are ineligible for appeal through any other entity within the University.

........................................................................................... Grading Procedures

Course grades can be viewed on the student website (https:// ecampus.phoenix.edu) on the Schedule and Grades page. In addi- tion, students may view their grades on the official and unofficial transcript available on the home page by selecting Order Tran- scripts under the Quick Links listing. Faculty members are required to post final grades within seven days of completion of the course. The University has established the following grading guidelines to be complied with by all faculty. Grade Definitions

The following grades are not issued quality points and do not cal- culate into the GPA: I = Incomplete IP = In Progress IX = In Progress extension W = Withdrawal W/F = Withdrawal failing P = Passing AU = Audit QC = No grade awarded NC = No credit

WC = Waived with credit The minimum passing grade for a University course is D-; how- ever, some University programs and courses require higher mini- mum grades. Minimum grade requirements are documented within policy for those specific programs. Students who receive a grade below the minimum passing grade established for a course will not earn quality points, as the grade is considered a failing grade. A = Outstanding achievement. Student demonstrates intellectual initiative in accomplishing course goals and objectives through high levels of originality and creativity. B = Very good work. Student performance meets designated course goals and objectives by demonstrating understanding of the course materials at an acceptable level. C = Average work. Student performance demonstrates average comprehension and satisfactory achievement of the course goals and objectives. D = Unacceptable work. Student performance demonstrates mini- mum acceptable performance in accomplishing course goals and objectives. F = Failing. Student performance demonstrates unsatisfactory or below minimally acceptable achievement in accomplishing course goals and objectives. I = INCOMPLETE Student granted extension to complete assign- ments. A student who receives an incomplete is given up to five (5) weeks, at the discretion of the faculty, from the scheduled course completion date to complete the course requirements and receive a grade. • The student's final grade will be reduced by one full letter grade

by the faculty member, regardless of the circumstances under which the Incomplete was granted. Students who do not complete any additional course requirements prior to the new deadline will be awarded the grade earned for the entire course, as though an incomplete grade had not been requested. Faculty members are required to produce completed Incomplete Grade Contracts as needed to enforce the new course completion deadline date.

• Incomplete grades shall be granted for active duty military personnel, regardless of component and including reserve and National Guard personnel who are deployed in operational war zones or in adjacent geographic areas in support of operational war zones. An "operational war zone" is, for purposes of this policy, defined as an area of operations where military personnel are engaged in active conflict or in post-conflict activities. If the student would like an opportunity to complete the course while deployed, an incomplete "I" grade can be issued instead of a "W" grade. The "I" grade may be issued with an initial extension of six (6) weeks beyond the traditional five (5) week extension. The practice of requiring final grades to be lowered by one full letter grade as a result of the incomplete "I" grade shall be waived for deployed students.

IP = IN PROGRESS An IP grade may be awarded in the following instances: • IP grade can only be awarded in qualified courses by the

instructor. The IP grade allows the student additional time to complete requirements. IP grades will default to a QC or an F, depending on the course, if a letter grade is not posted by the instructor by the end of the IP timeframe. Faculty are not required to subtract one letter grade for IP grade awards.

IX = IN PROGRESS EXTENSION An IX grade may be awarded in the following instances:

Grade Quality Points

A = 4.00 C– = 1.67

A– = 3.67 D+ = 1.33

B+ = 3.33 D = 1.00

B = 3.00 D– =.67

B– = 2.67 F =.00

C+ = 2.33

C = 2.00

127

University of Phoenix, 2016-2017

• This grade is only awarded to eligible students who are approved for reasonable accommodations under American Disabilities Act (ADA).

• A new IX course completion date must be determined by the Disability Services Advisor.

• Students who are approved for reasonable accommodations will not be penalized one letter grade after completing the course to comply with an academic adjustment granted by the University in accordance with the ADA.

• IX grade will default to an F when the course exceeds its expiration date and no grade has been submitted.

QC = No grade awarded. A QC is awarded in the following instances: • This grade may be used for zero credit courses once the

attendance requirement has been satisfied. • A QC grade may automatically post for certain Doctoral and

Counseling courses when the IP period expires and no formal grade has been submitted.

• This grade allows students to repeat a course without penalizing their GPA in eligible courses.

AU = AUDIT Students will receive a designation of "AU" on their permanent record which will not carry any academic credit because there is no measurement of the student's performance. W = WITHDRAWAL Student withdrew due to exceeding the max- imum allowable absences from the course or has been administra- tively withdrawn by the university. A "W" grade will be issued in the following scenarios: • The student recorded positive class attendance in at least one

scheduled week and did not meet the class attendance requirements due to exceeding the maximum allowable absences.

• The student recorded positive class attendance in at least one week and has been administratively withdrawn from the University and/or program during the course.

WF = WITHDRAWAL/FAILING Student withdrew from the course and the faculty member determined that the student was failing the course at the time of the withdrawal. The student attended at least one week of a course and reached the maximum allowable number of absences. Quality points are 0.00; the grade is not calculated in the GPA. P = PASSING Student satisfactorily completed the course. NC = NO CREDIT Student withdrew from the course; no grade was issued. WC = WAIVED WITH CREDIT University of Phoenix required course, waived with credit.

........................................................................................... Program and Cumulative Grade Point Average

Program GPA is calculated using all University of Phoenix (UOPX) courses applicable to the student's degree program. UOPX cumulative GPA is a calculation of all completed UOPX courses. The following quality points are associated with the respective

grades below:

Program applicable coursework that may not apply towards the program in terms of credit, but is needed to fulfill a proficiency, prerequisite, or other degree requirement will be included in the Program GPA. A course which is repeated or replaced with equivalent course- work will no longer be applicable for credit, the course will not be calculated into the grade point average, and the most recent course will be applied and calculated in its place.

........................................................................................... Grade Reports and Transcripts

At the end of each course, the faculty member submits and posts grades for each student. Students can view their course informa- tion including grades, GPA, program information and scheduled courses online at https://ecampus.phoenix.edu. The student's offi- cial transcript is prepared by the Registrar's Office. The official transcript will show the current enrollment status, all program(s) and GPAs as well as courses, grades, credits, and dates of instruc- tion for all graded for-credit courses taken at University of Phoe- nix. Credits awarded from the Prior Learning Assessment will be recorded on the transcripts as the credits are awarded and assess- ment fees are paid. Only a summary of credits transferred by institutions will be included on the transcript. If itemized information for these credits are needed, the student must contact the school where the credits were completed. NOTE: Students may repeat courses. Only the grade and credit for the most recent repetition is used in calculating total hours earned and total cumulative grade-point averages. However, the original and repeated grades remain on the transcript bearing a symbol to show that a particular course has been repeated. Transcripts will be released only to students who are in good finan- cial standing with the University. Students may request official transcripts from the student website (https://ecampus.phoenix.edu) on the home page by selecting Order Transcripts under the Quick Links listing and by following the directions for requesting a transcript. Students may also request transcripts by phone, fax or mail by contacting the Office of Admissions and Records Service Center at 800-866-3919. Transcript Request Forms are also available at any University of Phoenix cam- pus. Completed forms should be mailed to the Office of the Regis- trar, University of Phoenix, 4025 S Riverpoint Parkway CF-A206, Phoenix, AZ 85040. The Family Education Rights and Privacy Act of 1974 requires that all mail-in transcript requests be submitted in writing and be signed by the student. All student academic records are retained, secured, and disposed of in accordance with local, state, and federal regulations. All stu- dent record information is maintained on the University computer

Grade Quality Points

A = 4.00 C– = 1.67

A– = 3.67 D+ = 1.33

B+ = 3.33 D = 1.00

B = 3.00 D– =.67

B– = 2.67 F =.00

C+ = 2.33

C = 2.00

Grade Quality Points

128

University of Phoenix, 2016-2017 ACADEMIC POLICIES

system, paper and/or microfiche, microfilm, disc or electronic imaging system.

........................................................................................... Grade Disputes and Grade Corrections

The University has established a dispute process for students who believe a grade has been awarded incorrectly. Requests or disputes related to grades must be resolved by the fac- ulty member, whose decision is final, unless the dispute alleges discrimination or harassment. • Disputes challenging the accuracy of a grade must be submitted

by the student to the faculty member, with a copy to the campus Director of Academic Affairs, or designee, within six weeks from the grade posting date. Grade disputes based on work submitted, class participation, or claiming a calculation error are to be resolved solely by the faculty member, whose decision is final.

• Disputes challenging a grade which also allege discrimination or harassment by the faculty member are addressed according to the Non-Discrimination and Harassment policies.

Student grades represent the work and knowledge level attained within the regularly scheduled course dates. Students are not allowed to submit extra work to raise their grade after the course has ended because this grade would no longer reflect the level of competency achieved upon completion of the course. Student grades may not be changed by the faculty member after the grades have been submitted unless the student initiates the for- mal grade dispute process or if the faculty member determines the original grade was improperly calculated. Disputes challenging a grade that also allege violation of an estab- lished University policy (other than discrimination or harassment) are addressed by the Director of Academic Affairs, or designee, who may mediate a resolution between the student and faculty member. However, the decision regarding whether to change the grade rests solely with the faculty member. Decisions for grade disputes must be rendered prior to the student being degree conferred.

........................................................................................... Program Changes

Students wishing to change their program/version must enter into the most current program or version offered in their state or juris- diction. Students must do this through consultation with appropri- ate campus personnel as some other institutional requirements or restrictions may apply. Students changing into a new program must have documentation on file that meets all admission require- ments for the new program being entered. Students who are changing programs to a new program that has employment/work experience/access to work environment requirements must submit a Program Change Addendum. Previously transferred or com- pleted University of Phoenix coursework may not apply to the new program requirements due to differences in degree and content requirements for the new program being entered.

........................................................................................... Graduation Application and Credential Conferral

University diplomas and certificates are issued to students who have completed all program requirements, are in good academic and financial standing, and whose credential has been officially conferred. Upon completion of all program requirements, students must sub- mit a graduation application in order to be considered for official credential conferral. Following credential conferral, the University will issue a diploma

or certificate. The date documented on the diploma will reflect the last day of the month in which all program requirements were completed and applied. The date documented on the certificate will reflect the date on which all program requirements were completed and applied.

........................................................................................... Braille Embossed Diplomas

Students may submit a request for a braille embossed diploma to the Disability Services Department. Requests for braille embossed diplomas should be submitted to Robert Becker, Disability Services Manager/Accessibility & Usability at [email protected]. Approved requests will be routed to the Registrar's Office for fulfil- ment. Students must provide appropriate documentation and be officially degree conferred.

........................................................................................... Posthumous Degrees

The University may present posthumous degrees for deceased stu- dents who were enrolled and posted positive attendance, and were in good academic standing in a University program at the time of their death. Posthumous degrees may be presented to immediate family mem- bers who submit a notarized Affidavit of Family Member of Deceased Student or to the executor of the estate with official writ- ten authorization.

........................................................................................... Degree Posting

Degrees are conferred and posted to students' academic record and transcript on a monthly basis. A student's degree will be posted on his or her academic record and transcript with the last day of the month in which all degree requirements are completed. Degree requirements are considered to be met when all credit has been posted to the academic record. The student's individual program completion date is recorded on the academic record and transcript, indicating that all academic requirements for the degree were ful- filled on that date. Diplomas are ordered bearing the last day of the month in which all degree requirements were completed for all students who have completed the degree requirements and who have paid all tuition and fees. Students who are not eligible for degree conferral are notified by their Academic Representative of their degree deficiencies.

........................................................................................... Graduation with Honors

Bachelor degree students who complete their degree program with a program grade point average of 3.85 or higher will graduate with "Honors". The "Graduated with Honors" designation will appear on the University diploma and permanent transcript.

........................................................................................... Participation in Commencement Ceremony

Commencement ceremonies are held by the majority of campuses. Students who have met all of the requirements and completed a program with University of Phoenix (UOPX) are eligible to partici- pate in commencement. Students who have not yet completed degree requirements are eli- gible to participate in commencement ceremonies when they meet the requirements as outlined below. • Regular (RG) student academic status by the ceremony

registration deadline date • Regular (RG) program academic status by the ceremony

registration deadline date

129

University of Phoenix, 2016-2017

• Satisfaction of all financial obligations to the University • Completion of degree requirements within the specific credit

limits outlined below by the final registration deadline: • Associate students- successful completion of all but 6 credits • Bachelor's and Master's students- successful completion of

all but 9 credits • Doctoral students - successful completion of all credit and

non-credit bearing degree requirements, including a completed dissertation approved by the Dean, prior to commencement eligibility.

• Certificate students - successful completion of all but 3 credits

Students who do not meet the eligibility requirements will not be allowed to participate in commencement ceremonies. Campuses are not permitted to grant exceptions to these policies and no appeals will be accepted Students who attend commencement ceremonies prior to complet- ing their degree requirements are not guaranteed a University Degree. Academic standards must be met in order for a degree to be awarded. Students may fail to meet these standards after attend- ing the commencement ceremonies. Any student who meets the eligibility requirements may partici- pate in a commencement ceremony at any UOPX campus location. Registration information and a complete listing of scheduled com- mencement ceremonies may be accessed via the student website. Per the Puerto Rico Council on Higher Education, students enrolled in programs that are not approved for enrollment at the Puerto Rico campus are restricted from participating in commence- ment ceremonies held in Puerto Rico. All Bachelors level students who have met the University Honors requirements, and have been degree conferred, will be recognized at commencement ceremonies with the University honor cord (Stu- dents must be degree conferred before the ceremony date).

........................................................................................... Program Completion Deadlines

The following program completion deadlines outline the maxi- mum timeframes allotted to students who have remained in con- tinuous attendance according to the University's re-entry policy to complete all requirements for their selected program version

Program completion deadlines are calculated based on first date of positive recorded class attendance in the student's program ver- sion. Changes to a selected major, concentration, emphasis, or en-route credential in which a student remains in the same program version will not result in a change to the student's program completion deadline. A student who changes their program and/or version will have a new program completion deadline calculated based on the first date of positive recorded attendance in the course beginning after the student signature date on the most recent enrollment agree- ment on file. • A student who posts positive class attendance in a program

version, changes their program and then reverts back to their prior program version will be held to their original program completion deadline for that program version.

........................................................................................... Disclaimer on Job Placement

The purpose of the degree programs offered by the University of Phoenix is to extend the nature and range of careers available to its students by providing a quality education that integrates theory with practical application. However, the University cannot offer guarantees of job placement, advancement, or continued employ- ment.

Program Years for Completion

Certificate within 5 years

Associate of Arts within 5 years

Associate of Arts (Credit Recognition)

within 2 years

Bachelors within 8 years

Masters within 5 years

Doctoral except for PHD/IO & EdS

within 8 years

PHD/IO within 9 years

EdS within 3 years

130

University of Phoenix, 2016-2017 ACADEMIC QUALITY AND OUTCOMES ASSESSMENT

.....................................................................................................................................................................................

Academic Quality and Outcomes Assessment-

........................................................................................... Ensuring Consistent Quality

Ensuring Consistent Quality Over the last three decades, University of Phoenix has made signif- icant investments in developing and maintaining systems to ensure academic quality. These systems enable the institution to measure and evaluate the University's effectiveness in meeting its mission and purposes and to use the evidence to continuously improve students' educational experiences and institutional pro- cesses. The comprehensive nature of the academic quality systems and the data produced provide the University with significant and meaningful input that is used to review and improve every aspect of the institution. Data gathered from course evaluations and stu- dent learning assessment are used in the curriculum development process and in the creation of faculty professional development tools. Data gathered from the continuous evaluation of institu- tional processes and systems are used to streamline processes and to make administrative support systems more user-friendly, con- tinuously building on the analysis of information gathered.

Academic Quality Improvement and Outcomes-based

........................................................................................... Assessment

Academic quality is an integral part of the culture of continuous improvement at University of Phoenix. The University's focus on academic quality improvement ensures that the institution is meet- ing its mission through continuous assessment and evaluation of faculty, curriculum, and processes. Curriculum Development University of Phoenix curriculum is designed to integrate adult learning theory, constructivist learning theory, brain-based learn- ing research, and professional practice. Programs of study are defined and guided by professional standards, competencies, and/ or proficiencies for student achievement of learning outcomes. Curriculum is designed to facilitate the acquisition of theoretical content and useful knowledge and skills identified as essential to the academic and professional success of working adults. The cur- riculum is designed to integrate academic theory, skills, disposi- tions, lifelong learning, and professional practice in a manner applicable to students' work and life experiences. Assessment of Student Learning For University of Phoenix, the purpose of outcomes-based assess- ment of student learning is to generate information to the faculty, program, college and school, and University about the efficacy of its curricula and educational practices in enabling students to achieve exit-level expectations at the course, program, and institu- tional levels. Assessment answers the question: How well are Uni- versity of Phoenix students meeting the general education, programmatic, and institutional learning outcomes underscored by the University's mission? Its findings inform opportunities for cur- ricular and pedagogical improvement, decision-making processes for policy consideration and resource allocation, and accountabil- ity. The process for outcomes-based assessment of student learning uses the following conceptual framework: • Assessment Planning • Collecting Evidence and Analyzing Data • Implementing Improvement • Monitoring Effectiveness of Improvements

By utilizing this assessment process, the colleges and schools estab- lish clear, measurable outcomes and ensure that students have suf- ficient opportunities to achieve outcomes; systematically gather, analyze, and interpret evidence to determine how well student learning matches stated expectations; use assessment findings to improve student learning; and monitor improvements by measur- ing changes in student learning over time. Academic assessment provides the means for g monitoring the educational experience of our students and gathering evidence of student learning. The University's academic assessment processes include an ongoing combination of direct measures, such as course-embedded assignments, portfolios, and exams, and indirect measures that gather information from students, alumni, and employers. The instruments and measures are designed to provide valid and reliable evidence to support continuous improvement of academic programs. Assessment of Students' Educational Experiences and Administrative and Educational Support Units Another major component of ensuring academic quality improve- ment is the assessment of students' educational experiences and the processes of administrative and educational support units. A cadre of instruments and measures are used to monitor the day-to- day educational systems involving student, faculty, curriculum, and administrative services. By performing interim program review, evaluating faculty adherence to program standards and practices, and making small-scale resource decisions, information from academic quality improvement resources is used for assess- ing overall quality and compliance. Multiple Measures of Effectiveness Academic Program Review Academic Program Review (APR) at University of Phoenix is designed to foster academic excellence at all levels of the Univer- sity. The APR affords UOPX faculty and college/school leadership the information to support the improvement of student learning; the structure to assess program quality, relevancy, and currency; the opportunity to reflect on the alignment of program goals with institutional mission and strategic initiatives; and the provision of data and evidence to support college/school and institutional planning, budgeting, and decision-making. The APR is a key com- ponent of the University's assessment system and reflected within the University Program Life Cycle (UPLC). Beginning of Program Survey (Registration) During the registration process, students are asked to provide basic background information about themselves. Much of the informa- tion from this Registration Survey is used for analyzing outreach trends and for regulatory reporting. However, the Registration Sur- vey also contributes to assessment in two important ways. First, it is used to obtain basic demographic information about students: age, gender, race/ethnicity, work experience, occupation, and income. Second, students are asked to provide information about their goals in attending the University: to identify major academic and professional objectives, to rate the importance of factors influ- encing their decision to choose the University of Phoenix over alternative institutions, and to indicate what instructional methods are most effective in helping them assimilate and retain knowl- edge. The Registration Survey is also used to discover how stu- dents learned about the University, how they are financing their education, where they live and work in relation to University facil- ities, and whether they are satisfied with the recruitment and regis-

131

University of Phoenix, 2016-2017

tration processes. Student End-of-Course Survey (SEOCS) Students in all courses complete an End-of-Course Survey, which focuses on students' evaluation of the curriculum, educational effectiveness, learning teams, time allocation, University Library, administrative and support services, facilities and equipment, and faculty skills and abilities. These measures are of significant value in diagnosing how well each component of the University's teach- ing/learning model is functioning in meeting student needs. Faculty End-of-Course Survey (FEOCS) Faculty complete an End-of-Course Survey, which focuses on cur- riculum evaluation, educational effectiveness, time allocation, administrative and support services, facilities, and access to tech- nology. Because faculty are required to be highly qualified practi- tioners of the subjects they teach, they serve as an invaluable resource for evaluating programmatic curriculum. Faculty are also the University's best resource for determining whether students are professionally and academically prepared to benefit from their educational experiences. Faculty Grading Practices Accurate and fair evaluation of student academic performance is an important attribute of an effective educational program. Accordingly, measures of grade variance are reported by program. Grade variance for campus and individual faculty members are reported as elements of feedback for self-improvement and compli- ance with University standards of good practice. End-of-Program Survey Students finishing their degree programs complete an End-of-Pro- gram Survey. This survey asks graduating students to evaluate their overall University of Phoenix experience in areas such as quality of the education they received, skills and knowledge, and workplace application, as well as career advancement and progres- sion. University officials use the information from this survey to continually enhance curriculum, instruction, student services, and overall university operations. Academic Alumni Questionnaire Graduates are asked to evaluate the effectiveness of their Univer- sity of Phoenix education after they have had sufficient time to integrate their learning with the demands of their career and per- sonal responsibilities. Using measures driven by the University's mission, the alumni identify factors that influenced their decision to attend the University of Phoenix, the major personal and profes- sional goals they achieved as a result, the quality of their educa- tional experience according to the stated program student learning outcomes, how effective the University's teaching/learning model was in helping them achieve their educational goals, and their employers' opinions of the programs' benefits. Data gleaned from the Questionnaire is used in program evaluation. Persistence, Retention, and Graduation Studies Numerous special studies are undertaken to explore trends and issues of potential significance to academic decision-makers in pro- gram evaluation. These studies may include enrollment by campus by academic program, persistence and graduation rates by admis- sion status (first-time; lower-and upper-division transfers), gender and race/ethnicity, class size by rating of faculty and educational effectiveness, etc. Emphasis is placed on examining the nature and extent to which students' educational needs and expectations are being met during the enrollment process, throughout their course work, when they graduate, and in their continuing professional development as alumni.

Classroom Performance Review The University is committed to providing excellent instructors, which necessarily calls for an ongoing system of faculty evaluation. Faculty members receive periodic Classroom Performance Reviews and feedback from Student End-of-Course Surveys. Fac- ulty members also have an opportunity to provide the University with input about course curriculum, University services, and other related topics at the end of each course. Campus staff review and follow up on all input and feedback from students and faculty. A periodic Classroom Performance Review is completed for each active faculty member at least once every two years. The review represents one method of faculty evaluation based on a class obser- vation. Each review is conducted with a standardized form by a trained reviewer. Based on the observation, campus academic leadership and the faculty member discuss strengths and areas for improve- ment related to the faculty member's facilitation skills, assessment and feedback practices, coverage of course objectives, and overall

class management.

132

University of Phoenix, 2016-2017 UNIVERSITY OF PHOENIX ALUMNI ASSOCIATION

.....................................................................................................................................................................................

Whether you are a recent graduate or a long-time University of Phoenix alumnus, the Alumni Association is an exclusive benefit of University of Phoenix. You are automatically a lifetime member, and no fee or registration is required. To get the most out of your membership, visit the alumni website at alumni.phoenix.edu and update your profile. You may also print your Alumni Membership Card from your profile page to use as proof of graduation for discounts and more. Begin connecting with the association and your fellow graduates, and start exploring the benefits available to you: Career Resources • Phoenix Career Guidance System™ Continue accessing the

entire suite of career tools you enjoyed as a student. Use it throughout your career to conduct labor market research, attend workshops and explore job openings. Learn more at alumni.phoenix.edu/career-resources.

• Phoenix Career Corner™- Get the latest career advice from recognized social experts at alumni.phoenix.edu/career- resources.

Alumni Services

• Alumni Locator Tool - Find and connect with other graduates of University of Phoenix who have public profiles, and build a foundation that promotes communication and networking. Visit alumni.phoenix.edu/search-alumni.

• Alumni Mentor Program - Join forces: knowledge + experience = power. The program connects University of Phoenix students to UOPX alumni volunteers for one-on-one online mentorships. Alumni mentors share success stories, industry insights and provide motivation and support. You can apply to be a mentor today or request a mentor for yourself. Find out more on the Alumni Association website at alumni.phoenix.edu/mentor.

• Alumni Business Directory - Are you an entrepreneur? Promote your business to fellow alumni. Not an entrepreneur? Support the businesses of your fellow alumni. alumni.phoenix.edu/bizdirectory

• Alumni Chapters - There are Alumni Chapters in cities across the country. Share experiences, advice and contacts informally by joining a chapter near you. To learn more about specific locations and chapter events, visit alumni.phoenix.edu/ chapters.

• Benefits & Savings - Save money on brand-name items through University Marketplace, featuring discounts and cash-back offers from hundreds of retailers. Visit uopxalumnimarketplace.com. University of Phoenix also has partnerships with several businesses to bring discounts to UOPX alumni. You can find these special offers on the Benefits and Discounts page of the Alumni Association website.

• Scholarships - The Center for Scholarship Excellence and the Alumni Association have scholarships specifically designed for alumni. Take a look at the scholarship opportunities available to help you continue your education. Visit alumni.phoenix.edu/ scholarships.

• Social Media - When our network grows, so does yours. Connect and stay in touch with fellow graduates near and far through Facebook®, Instagram®, LinkedIn®, Pinterest® and Twitter® online communities.

• Homecoming - The Alumni Association hosts Homecoming festivities across the country every year. Visit with old friends and make new connections. Other local networking and career events are held throughout the year. alumni.phoenix.edu/ events

• Phoenix Focus - Be in the know with Phoenix Focus, your alumni magazine, featuring alumni profiles, career advice and in-depth articles to inspire you. Read the latest edition of Phoenix Focus at alumni.phoenix.edu/pf.

• Share Your Story - Tell others how education played a part in your success. Email your story to [email protected].

Financial Services • Student Loan Resources - Manage your student loan repayment

options and make better financial decisions with iGrad, our complimentary financial planning tool. Visit alumni.phoenix.edu/iGrad.

Academic Resources • Complimentary online resources - Keep learning and brush up

on skills you use in the workplace with continued 24/7 access to the University Library phoenix.edu/library, the Center for Mathematics Excellence phoenix.edu/mathematics-excellence and the Center for Writing Excellence phoenix.edu/writing- excellence.

• Transcripts - Need a copy of your transcript? Visit phoenix.edu/ students/transcripts to order one.

Additional Information

Visit us on the Web at alumni.phoenix.edu 800.795.2586

E-mail address: [email protected] facebook.com/uopxalumni instagram.com/uopxalumni

linkd.in/uopxalumni pinterest.com/uopx

twitter.com/uopxalumni

133

University of Phoenix, 2016-2017

THIS PAGE WAS LEFT BLANK INTENTIONALLY

134

University of Phoenix, 2016-2017 UNDERGRADUATE PROGRAMS

.....................................................................................................................................................................................

........................................................................................... Admission Procedures

Application Process Potential students applying for admission to the University's undergraduate degree programs begin the admission process by submitting a complete and accurate application. An application which is later verified to contain incomplete, false or misleading information may be grounds for dismissal and administrative withdrawal. Once the application has been received by the Univer- sity, applicants are responsible for ensuring the completion of their admission file. No applicant will be formally accepted for admis- sion until their admission file is complete and officially evaluated. Formal written notice is provided by the central Office of Admis- sions & Evaluation upon formal acceptance. The University will advise students which admission file docu- ments are required in order to begin a program of study. Students may attend their first four courses under Registered status. Stu- dents, however, must submit all admission documentation and gain unconditional admission status prior to the start of their fifth course. Students failing to submit all documentation prior to the end of the required time frame will be administratively withdrawn until formally admitted by the central Office of Admissions & Eval- uation. The University cannot guarantee that a student who begins course work under Registered status will be admitted to the degree program. Undergraduate students who have served in the United States mil- itary must submit their Joint Services Transcript (JST) or a tran- script from a regionally accredited military university or college (Community College of the Air Force and US service academies). If these documents are unavailable, American Council on Education Registry Transcripts (AARTS and SMARTS) or discharge papers (DD-214) will be accepted. This is a requirement if students will be applying for VA educational assistance. Applications of individuals who have not gained admission to, or enrolled in the University, will be kept on file for one year. After that time, the applicant is required to submit a new application and materials for admission review. Transcript Requests of Other Institutions Because institutions vary in the time they take to respond to tran- script requests, all transcripts should be requested immediately upon submission of an application. University staff will process all requests for transcripts on behalf of the student unless the transfer- ring institution does not accept third party requests. However, it remains the student's responsibility to ensure that all transcripts are submitted to the University. Students must sign a "Transcript Request Form" for each transcript being requested from educa- tional institutions and national testing programs. Official Transcript Time Limits All official transcripts must show an issuance date not more than one year prior to receipt by the University. This is to ensure that all prior course work is reflected on the transcript. Official foreign records do not have the same time limit issuance requirements, as these documents may be difficult to obtain. This exception does not apply to Canada or U.S. territories. General International Admissions Information

Graduate applicants relying on educational credentials from an institution outside of the United States to meet admission require- ments may enroll in University of Phoenix courses prior to the stu-

dent being officially admitted only if they meet all the following requirements:

• If residing in the United States, have an appropriate immigrant or nonimmigrant status which does not prohibit educational studies

• Graduate applicants must have a professional evaluation report (or pre-eval completed by the Office of Admissions and Records from a country that the Office of Admissions & Records evaluates in-house) indicating that the student has the appropriate academic background to meet the admission requirements, and

• All other program specific admission requirements must be met. An applicant who has earned an undergraduate degree, or other transfer credit, from an institution outside of the United States, but has earned a Master's degree from a regionally accredited or approved nationally accredited institution is eligible to enroll in the University at the graduate level provided all program specific poli- cies have been met by the previous credential earned without requiring an evaluation of the previous international credentials.

Undergraduate applicants relying on educational credentials from an institution outside of the United States may enroll in University of Phoenix courses upon the completion of their admission appli- cation and enrollment agreement provided that they meet all admission requirements for their selected program.

For applicants with academic records from colleges or universities earned outside of the United States, the University will accept cop- ies of academic records issued from international institutions to conduct a pre-evaluation to determine comparability of previous academic studies for unofficial placement and advisement pur- poses.

For official admission and transfer credit evaluation purposes pre- vious academic credentials earned outside of the United States must meet the University's verification standards prior to an offi- cial admission or transfer credit decision being rendered. Verifica- tion of previous academic credentials earned outside of the United States can be satisfied by the following methods.

• Receipt and verification of official academic credentials issued directly to University of Phoenix by the student's previous institution, or

• Receipt and verification of official academic credentials held in possession of the student as the official record of academic studies conducted in the student's specific country, or

• Receipt and verification of official correspondence issued directly to University of Phoenix by the student's previous institution indicating copies of academic credentials and/or level study is valid, or

• Receipt of an official professional evaluation issued directly from a professional evaluation agency that is approved to satisfy verification requirements as indicated by the Office of Admission and Records.

For applicants with academic records from colleges or universities earned outside of the United States from a regionally accredited or approved nationally accredited institution, academic credentials will be subject to the same policies as credentials issued from a domestic institution.

Secondary completion credentials earned outside of the United

135

University of Phoenix, 2016-2017

States are considered comparable to United States secondary com- pletion credentials and do not need to be validated unless required by the student's state or jurisdiction.

Applicants who completed high school/secondary school outside of the United States, in a country where English is not the official language, must meet the English language proficiency requirement for admission. Specific English language proficiency policies will be listed in the admission requirements section for each program.

If documents are issued to University of Phoenix in a language other than English, the student will be required to obtain an official translation and submit it to University of Phoenix. Translations must be completed/verified by an official translation service, a for- eign language department of an accredited college or university, the country's embassy/consulate or by the Office of Admission and Records at University of Phoenix if translation services are provided for that specific language.

The University is authorized under Federal law to enroll nonimmi- grant students. University of Phoenix only issues Forms I-20/A-B to Border Commuters and approved doctoral learners during their residency in the United States. Form I-20/A-B is required by stu- dents who need to obtain F-1 (Student) visas to attend school in the United States. The University is only authorized to issue the I-20 for students attending specific campus locations and programs recorded with DHS.

Admission Deadlines The University cannot guarantee that a student who begins course- work will be admitted to his/her degree or credit-bearing certifi- cate program. Students in all programs must be officially admitted by the completion of their fourth University course. Students who are unable to be admitted by the completion of their fourth Univer- sity course will be administratively withdrawn from the University and placed on Admission Deadline Exceeded (DE) admission sta- tus. Admissions Appeal Process for Expelled Students Expelled students are not eligible for admission to University of Phoenix. No appeals will be accepted for students expelled from University of Phoenix. Appeals will be reviewed for students who were expelled from other institutions. Applicants for admission are not eligible to begin classes until formal approval of the appeal is obtained. Students who fail to disclose all prior colleges and uni- versities attended on their Application for Admission may result in a charge under the Student Code of Conduct if it is discovered after their admission to UOPX that they were expelled from an undis- closed institution.

........................................................................................... Undergraduate Admission Requirements

Most undergraduate programs have additional admission require- ments listed within the program specific information. All appli- cants are expected to meet the following admission requirements: • Applicants who completed high school/secondary school

outside of the United States, in a country where English is not the official language, must meet one of the following exceptions in order to meet the English Language Proficiency Requirement: • achieved a minimum score of 213 on the computer-based test

(cBT), or a score of 79 on the internet-based test (iBT), or a score of 550 on the written-based test (wBT) on the Test of English as a Foreign Language (TOEFL) within two years of application to the University.

-or-

• achieved a minimum passing score of 750 on the Test of English as an International Communication (TOEIC) within two years of application to the University.

-or- • achieved a minimum passing score of 6.5 on the test of the

International English Language Testing System (IELTS) within two years of application to the University.

-or- • achieved a minimum score of 69 on the Berlitz Online Test of

Reading and Listening Skills - English or a minimum score of 550 on the Berlitz Online English Proficiency Exam within two years of application to the University.

-or- • successful completion of the approved ESL series of courses

completed at: Canadian College of English Language (CCEL), International Language Schools of Canada (ILSC) or Kaplan.

-or- • achieved a minimum score of 59 on the Pearson Test of

English Academic Exam within two years of application to the University.

• The following may exempt a non-native speaker from having to take the TOEFL/TOEIC/IELTS, however official documentation may be required: • The applicant has successfully completed thirty (30)

transferable, academic semester credits at a regionally or nationally accredited college or university in the United States.

• The applicant has successfully completed the equivalent of thirty (30) transferable, academic semester credits at a recognized college or university in a country in which English is the official language.

• The applicant has successfully completed the equivalent of thirty (30) transferable, academic semester credits at a recognized institution where English is the medium of instruction.

• The applicant has previously earned, prior to applying for admission to the University of Phoenix, a U.S. high school diploma or G.E.D. Applicants that list any language other than English as their native language on the admission application and G.E.D is taken, must submit a copy of the G.E.D to verify it was taken in the English version format.

• The applicant has earned the equivalent of a U.S. high school diploma in a country in which English is the official language.

• The applicant has earned the equivalent of a U.S. high school diploma at an institution where English is the medium of instruction.

• Applicants who reside in the United States must meet one of the following requirements: • Be a legal resident of the United States • Have been granted permanent residency • Have a valid visa that does not prohibit educational studies • Have been granted temporary protected status and has been

verified through Citizenship and Immigration Service that the country is eligible for TPS status at the time of application sign date. Student must list TPS as the visa type on the admissions application in order for US to verify TPS status.

• Have been granted asylum or refugee status.

136

University of Phoenix, 2016-2017 UNDERGRADUATE PROGRAMS

• Applicants who reside in Canada must meet one of the following requirements: • Be a legal resident of Canada • Be a landed immigrant • Have a valid visa that does not prohibit educational studies

• A completed and signed undergraduate application • A signed Enrollment/Disclosure Agreement. • Completion of any state-specific required documents or forms. • Applicants who have been expelled from other institutions are

not eligible for admission to University of Phoenix. • Students who have been expelled from University of Phoenix

are not eligible for readmission to University of Phoenix. No appeals will be accepted.

• Students enrolled in programs that are not administered under the risk free period policy*, who list less than 24 previous college credits as recognized by the University on the admissions application, are required to successfully complete a University Orientation Workshop (UNIV 100 or UNIV 101) to be officially admitted (AM).

Students who begin their studies at campuses located in the states listed below are required to submit immunization information to the University. The state appropriate forms must be completed and sent to Office of Admissions & Records.

• Students attending a local campus in Oklahoma must provide written documentation of vaccinations or immunity against Hepatitis B, measles, mumps, and rubella (MMR). Students must demonstrate compliance with the immunization requirement prior to the first attendance in a university course and documentation concerning this requirement must be on file at the time of admission to the university.

• Students attending a physical campus in the state of Tennessee are required to submit a Hepatitis B Waiver form to the University.

Students attending a local campus in the states listed below are required to submit health insurance information to the University. The state appropriate forms must be completed and sent to Office of Admissions & Records.

• Full and part-time students enrolled in a college, university or other institution of higher learning in Massachusetts must participate in a school sponsored health insurance plan, or an alternate plan with comparable coverage. All full and part-time students attending a Massachusetts local campus must complete the Student Health Insurance Plan Enrollment/ Acknowledgement form indicating either that they have either enrolled in the University's sponsored plan or that they decline participation in the University sponsored plan as they have comparable health insurance coverage. Students must complete and submit this form prior to enrolling in any class. Students who do not complete the Enrollment/Acknowledgement form each calendar year may not enroll in further courses until the form has been completed and the student has appropriate health insurance coverage.

All residents of Hawaii are required to submit immunization infor- mation to the University.

compliance with the immunization requirement prior to the first attendance in a university course and documentation concerning this requirement must be on file at the time of admission to the university.

Exemptions from the MMR immunization requirement may be granted for the following reasons: • A medical exemption may be granted to specific vaccines.

• A U.S. licensed physician (M.D. or D.O.) must state in writing that giving a specific vaccine would endanger the student's life or health, and specify the reason based on valid medical contraindications.

• The physician must state the length of time during which the vaccine would endanger the student's health or life.

• The exemption certification must be signed by the physician on the physician's printed stationery.

• A religious exemption may be granted if the student signs a statement certifying that the student's religious beliefs prohibit the practice of immunization.

• If the State of Hawaii Director of Health determines that there is a danger of an outbreak from any of the diseases for which immunization is required, no exemption shall be recognized and inadequately immunized students shall be excluded from school until the Director has determined that the outbreak is over.

• A copy of each exemption must be kept in the student's health record at school.

The Hawaii State Department of Health requires that all students attending school at a campus in this state shall provide a Certificate of TB Examination issued in the United States within 12 months prior to their first attendance in a post-secondary school in Hawaii. Additionally, in order for Hawaii residents to be admitted, the Uni- versity requires that all applicants to this program provide a clear Certificate of TB Examination. A completed Certificate of TB Exam- ination shall be submitted prior to the first attendance in a univer- sity course or the student will not be permitted to attend class. Students shall complete Section A of this form, or submit a copy of their TB Clearance Certification received prior to their attendance at another Hawaii post-secondary school. Students residing in the state of Connecticut are required to submit immunization information to the University. The state appropriate forms must be completed and sent to Office of Admissions & Records. In accordance with Section 10a-155 of the Connecticut general stat- utes, all full time or matriculating students will be required to dem- onstrate proof of adequate immunization against measles, mumps, rubella (MMR) and varicella as recommended by the Advisory Committee for Immunization Practices (ACIP). For more specific state information, refer to the link below. Students shall demon- strate compliance with the immunization requirement prior to the first attendance in a university course and documentation concern- ing this requirement must be on file at the time of admission to the university. Exemptions from the MMR and varicella immunization requirements may be granted for the following reasons: • The student was born before January 1, 1957 (applicable to MMR

vaccine only). • The student was born in the United States before January 1, 1980

(applicable to the varicella (chicken pox) vaccine only)

137

University of Phoenix, 2016-2017

• The student has documentation from a physician stating that it is medically inadvisable to receive the vaccines for the one or more of the diseases as indicated on the immunization form.

• The student has documentation from a physician or director of health that he/she has had a confirmed case of one or more of the diseases as indicated on the immunization form.

• The student has laboratory confirmation of immunity to the disease(s) as indicated on the immunization form.

• The student has submitted a statement that immunization is contrary to his/her religious beliefs.

• The student is enrolled exclusively online and does not congregate with other students on campus or at campus- sponsored events. If the student later decides to attend a class at a University of Phoenix local campus location in Connecticut, the student must meet the immunization requirements before he/she may begin attending classes at a local campus location.

• The student graduated from a public or nonpublic high school in the state of Connecticut in 1999 or later and was not exempt from the measles, rubella and on or after August 1, 2010, the mumps vaccination requirement pursuant to subdivision (2) or (3) of subsection (a) of section 10-204a.

* Programs administered under the risk free period policy are indi- cated as such in the “General Information” section of the program's policy in the catalog.

Residency Requirements and Course Waivers for

........................................................................................... Bachelor Programs

Please see the program for any additional program specific residency requirements and course waivers. The following does not apply to nursing and education programs. • Students must meet the established University residency

requirement for degree conferral. The University requires that the majority of coursework, 30 credits (as a part of the final 60 credits of the program) come from a combination of the Required Course of Study, General Education, and Electives must be completed at University of Phoenix.

• In order to be granted a waiver for a course in the required course of study, the student must have completed a previous credit bearing activity in transfer which meets the following criteria: • The activity must have been completed at a regionally or

approved nationally accredited, or candidate for accreditation, college or university, or from an approved source of nontraditional transfer credit as listed in University transfer policy.

• The activity must have been completed within the past ten (10) years (5 years for IS&T courses) from current program enrollment agreement sign date with a grade of "C" (2.0) or better or comparable passing benchmark for nontraditional credits.

• The activity must be comparable in content and semester academic credits to the University course it is replacing and must be an equivalent level or higher level course (i.e. graduate level coursework may be used to waive graduate or undergraduate coursework). Course descriptions must be included with the course waiver form in order for the Office of Admissions and Evaluation to review the course waiver request.

• Experiential Learning (essay) credit is not eligible to waive courses in the required course of study.

• Providing that University residency policy is met, through an approved articulation agreement or Educational Partnership Pathway (EPP) students may be able to waive courses outside of standard course waiver policy requirements to facilitate seamless transfer for Associate degree completers.

• Nationally recognized and/or industry accepted certifications may be used to waive certain courses in the Required Course of Study upon approval by the appropriate college or school that the courses reside under, and will not require Prior Learning Assessment. All waivers using certifications must be verified by an official transcript or completion documentation from the certifying organization.

• Eligible students who have attended a SOC Member Institution and have successfully completed equivalent courses according to the SOC Transfer Tables may transfer all equivalent courses into a student's required course of study as a waiver if the courses meet the minimum grade and timeframe as stated in policy.

Residency Requirements and Course Waivers for

........................................................................................... Associate Programs

Please see the program for any additional program specific residency requirements and course waivers. The following does not apply to nursing and education programs in addition to the AACR. • Students must meet the established University residency

requirement for degree conferral. The University requires that the majority of coursework, 15 credits (as a part of the final 30 credits of the program) from a combination of Required Course of Study and General Education courses must be completed at University of Phoenix.

approved nationally accredited, or candidate for accreditation, college or university, or from an approved source of nontraditional transfer credit as listed in University transfer policy.

• Experiential Learning (essay) credit is not eligible to waive courses in the required course of study.

138

University of Phoenix, 2016-2017 UNDERGRADUATE PROGRAMS

........................................................................................... University Orientation Workshops

Applicants to designated undergraduate programs requiring the Workshop for admission who list less than 24 previous college credits as recognized by the University on the admissions applica- tion are required to successfully complete a three week University Orientation Workshop (UNIV 100 for Online or UNIV 101 for local campus) prior to attending a credit bearing degree applicable course. The following define the University Orientation Workshop sta- tuses: • Orientation Complete (OC): Applicant has attended all three

weeks and successfully submitted all assignments. • Orientation Not Complete (ON): Applicant has not successfully

completed all Orientation requirements and will remain on Orientation Pending (OP) admission status. Applicants will be allowed two attempts to successfully complete the Orientation. After a second unsuccessful attempt, participants are required to sit out for a period of six months after the last posted attendance in the second attempt.

• Orientation Extended (OX): An extension has been awarded to eligible applicants who require reasonable accommodations under Americans with Disabilities Act (ADA). If an applicant does not fulfill the Orientation Workshop requirements at the end of the extension period, the OX status will default to Orientation Not Complete (ON) status.

Orientation Complete (OC) and Orientation Not Complete (ON) completion statuses are not considered grades and will not be cal- culated in the grade point average (GPA). Students who were previously admitted to the University are not required to complete the University Orientation Workshop.

........................................................................................... Risk Free Period Policy

Students enrolled in programs that are eligible for the risk free period policy* are not required to complete a University Orienta- tion Workshop. The first three weeks of the first course constitute the trial period for programs that are eligible for the risk free period policy. First time attendees who indicate less than 24 previous college credits (as recognized by the University) on the admission application, who have not previously been admitted as a regular student to the University, and who are intending to pursue such programs will participate in the trial period and will be conditionally admitted. This trial period will apply to all repeated attempts to complete the first course in the program while students are in Admitted with Condition status. Students will be eligible for unconditional admis- sion to the University after meeting class attendance requirements in the fourth week of their first course (or after the fourth week) and after having transfer credits evaluated. Students will not be eligible for Title IV, HEA funds until they are admitted as a regular student after the trial period has completed. Once admitted as a regular student, students become eligible for Title IV, HEA program funds back to the beginning of the payment or loan period, as applicable, including the trial period. Students who decide not to continue in the trial period may opt out with no

financial obligation prior to meeting class attendance requirements for their fourth week in their first course with the University. Stu- dents who withdraw after the trial period and do not continue enrollment will not be eligible for Title IV, HEA program funds for the trial period. Students will indicate their intent to continue with their program by meeting class attendance requirements in the fourth week of their first course (or after the fourth week) at which point the trial period will end. Students completing the trial period that meet class attendance requirements for their fourth week or after will be financially responsible for all associated course charges. Students that record positive class attendance in at least one class that do not meet the class attendance requirements for the course due to exceeding maximum allowable absences will receive a "W" grade for the course which will be documented on the University of Phoenix transcript. *Programs that are eligible for the risk free period policy are indi- cated as such in the "General Information" section of the program's policy in the catalog.

........................................................................................... Academic Progression Requirements

Students entering the University bachelor degree programs (other than AAEE, LVN/BSN, LPN/BSN, BSN, BSLS, and BSED/E) with fewer than 24 previous college credits as recognized by the univer- sity on the admissions application are required to complete the First-Year Sequence. To enroll in the required course of study stu- dents must have a minimum of 24 credits. Students who have 24 credits may take select courses in the business foundation. Stu- dents must have 60 credits to enroll in the major. As an alternative, enrollment into major course work also extends to students who have completed 45 credits, of which 21 credits were earned at the University. First-Year Sequence • Applicants disclosing 24 or more previous college credits on the

admissions application, enrolling in designated undergraduate programs must successfully complete the entry course as outlined in the individual program policy as the first course with University of Phoenix, and are not required to enroll in the First-Year Sequence.

• Applicants disclosing fewer than 24 previous college credits on the admissions application, enrolling in designated undergraduate programs, are required to complete the First- year Sequence. • Prior Learning Assessment and credits earned through

National Testing Programs are not included as previous college credits when determining placement in the First-Year Sequence.

• First-Year Sequence students must satisfy all seven (7) required courses from the First-Year Sequence prior to enrolling in any other program applicable course.

Some courses require prerequisites. Prerequisites and course descriptions for all courses are listed in the Course Guide section of the catalog (page B-1). Preferred Sequence GEN 195 ................................................................................... 3 credits Foundations of University Studies COM 170 ~ .............................................................................. 3 credits Elements of University Composition and Communication I COM 172 ~ .............................................................................. 3 credits Elements of University Composition and Communication II

139

University of Phoenix, 2016-2017

HUM 114 ~ ............................................................................... 3 credits Critical Thinking and Creative Problem Solving PSY 211 ~ .................................................................................. 3 credits Essentials of Psychology SCI 163 ~................................................................................... 3 credits Elements of Health and Wellness FP 120 ~ .................................................................................... 3 credits Essentials of Personal Finance • SOC 110 is an optional course that may be taken prior to the

completion of the First-Year Sequence. Students choosing to take SOC 110 may take the course any time after GEN 195.

• With the exception of GEN 195, FP 120, and HUM 114, First-Year Sequence course requirements may be satisfied by any of the following means: • University of Phoenix coursework, • Regionally or nationally accredited transfer coursework (C-

or higher grade), • National Testing Programs • ACE evaluated Military credits.

• Transfer activity used to satisfy a First-Year Sequence course must be comparable in content to the University of Phoenix course it is replacing, must be at least 2.67 credits, and must be equivalent level or higher.

• Concurrent enrollment is prohibited during any of the courses in the First-Year Sequence.

Course Descriptions for First-Year Sequence GEN 195 ................................................................................... 3 credits Foundations of University Studies The essential information, skills, tools, and techniques necessary for academic success and personal effectiveness at the University of Phoenix are introduced in this course. The course develops and applies practical knowledge and skills immediately relevant to first-year university students. Course topics include goal setting and working with personal motivation, understanding and using University resources, developing efficient study habits, making the most of personal learning styles, and how best to manage time and reduce personal stress levels.

COM 170 .................................................................................. 3 credits Elements of University Composition and Communication I This course addresses the key elements necessary for effective aca- demic writing in college. The course begins with focus on pre-writ- ing strategies and builds to drafting and revising essays. In addition, the course includes skill development at the sentence and paragraph level.

COM 172 ................................................................................. 3 credits Elements of University Composition and Communication II This course builds upon the foundations established in Com155. It addresses the various rhetorical modes necessary for effective col- lege essays: narration, illustration, description, process analysis, classification, definition, comparison and contrast, cause and effect, and argumentation. In addition, requirements for research essays, including the use of outside sources and appropriate formatting, are considered.

HUM 114 .................................................................................. 3 credits Critical Thinking and Creative Problem Solving This course focuses on developing the critical and creative thinking skills necessary to analyze and solve problems, make decisions, implement strategies, and formulate well supported points of view

on key academic, social, and professional issues. The principles of creative thinking are essential to critical thinking skills. Students will learn how to evaluate their ideas and how to communicate their points of view persuasively.

PSY 211 ..................................................................................... 3 credits Essentials of Psychology This course overviews the foundations of psychology as the field applies to everyday life. The physical and mental aspects of psy- chology are traced through lifespan development with emphasis on psychological health and wellness. Further study focuses on personality; thinking, learning and memory; motivation and emo- tions; and gender and sexuality. Based in various historical tradi- tions, the course is set in the context of contemporary psychological principles.

SCI 163 ...................................................................................... 3 credits Elements of Health and Wellness This course reinforces the concept that learning effectively and liv- ing well involves both the mind and body. It presents the funda- mentals of wellness and preventive health including strategic planning to attain and maintain personal optimal health. In addi- tion, physical and mental diseases are discussed along with the dangers of environmental pollution, stress, addiction, and other negative factors that can affect personal health.

FP 120 ....................................................................................... 3 credits Essentials of Personal Finance This course provides an overview of the elements necessary for effective personal financial planning and the opportunity to apply the techniques and strategies essential to this understanding. Pri- mary areas of study include creating and managing a personal budget, understanding and paying taxes, working with financial institutions, wise use of credit cards and consumer loans, financing automobiles and homes, and the use of insurance for protecting one's family and property.

SOC 110 .................................................................................... 3 credits Teamwork, Collaboration, and Conflict Resolution This course provides an applied approach to teambuilding, collab- oration, and conflict resolution. Students will understand and apply these concepts within academic and professional settings. Students will develop structures, processes, and strategies to create and maintain effective teams. Gender, cultural, and individual con- siderations in team dynamics will also be explored.

........................................................................................... Waivers

The University defines a waiver as the substitution of a required course at the University with a course of the same level listed on an official transcript from another institution. Students may find spe- cific course waiver information for their program after the applica- ble required course of study. Students requesting course waivers must have formal written requests submitted to the central Office of Admissions & Evaluation, utilizing the Request for Course Waiver Form citing the courses requested to be waived, the courses to be transferred into the required course of study, and the univer- sity where the transfer courses were completed. An official catalog course description must accompany the request. The official transcript from the institution where the course was completed must also be submitted, unless it has previously been submitted to the University as part of the application process.

........................................................................................... General Education

In its commitment to help working adults achieve their profes-

140

University of Phoenix, 2016-2017 UNDERGRADUATE PROGRAMS

sional and personal goals, the University of Phoenix endorses the role of general education in ensuring student success in the class- room, the workplace, and the community. The general education curriculum, which is developed through the College of Humanities and Sciences, provides instruction that focuses on skills in commu- nication, critical thinking, and computation, and fosters a philo- sophical orientation that enables students to function as productive members of society. The University's general education program embraces four goals: • To refine students' abilities to apply problem-solving skills in

many settings and contexts. • To promote students' active awareness of their relationships to

the natural, social, and cultural environments. • To develop students' appreciation for and commitment to

lifelong learning. • To prepare students with competencies needed to fully benefit

from and successfully complete their professional programs of study.

Undergraduate general education requirements emphasize the mastery of competencies within the respective frameworks of mathematics and physical sciences, life sciences, technology, com- munication arts, social sciences, and humanities. Students are required to demonstrate proficiency in written and oral communi- cation, in the handling and use of quantitative information, and the application of analytic and synthetic-creative thinking skills. This background provides students with the perspectives needed for meaningful self-examination of personal and social values, as well as enhanced ability to understand and cope with social, technolog- ical, and cultural change. If elective curriculum is taken to satisfy graduation requirements, the courses taken cannot duplicate credits earned in the required course of study, credits earned at other institutions, credits earned through national testing programs, or credits awarded through Prior Learning Assessment. Program Student Learning Outcomes In addition to the knowledge and skills related to the University Learning Goals, graduating students are intended to attain certain program-specific knowledge, skills and abilities. Therefore, stu- dents should be able to demonstrate the following learning out- comes by the time they complete this program. • Students will apply scientific reasoning and knowledge, and use

basic research methods in science to explain key concepts in the physical and life sciences.

• Students will develop the necessary writing skills to share knowledge, present analysis and engage effectively in daily workplace communication.

• Students will employ appropriate technology to collect, analyze, synthesize and disseminate information.

• Students will use mathematical principles to interpret and represent information in various mathematical forms, and perform computation and quantitative analyses to solve problems and draw appropriate conclusions.

• Students will incorporate essential knowledge, theories and research methods in social sciences, history and behavioral sciences to analyze and propose solutions for social, political and economic problems.

• Students will use information literacy principles to locate and evaluate information for relevancy, reliability and currency.

• Students will evaluate the role of diversity, including culture, class, ethnicity and gender identity, in human affairs.

• Students will analyze works of art and literature as aesthetic and cultural expressions of specific historical and social contexts to demonstrate artistic involvement in society.

Liberal Arts Components The liberal arts component of the General Education Program is comprised of traditional liberal arts categories. The number of credits required in each category varies by program and may be found after each program. The purpose of this component is to ensure that students are exposed to a breadth of traditional liberal arts essential to a baccalaureate experience, and is distributed as follows: Communication Arts, credit requirements vary by program Course work in the Communication Arts primarily focuses on the development and application of writing, speaking, group process, and interpersonal communication skills. English/Language Arts, credit requirements vary by program Course work in the English/Language Arts primarily focuses on the development and application of writing, speaking, group pro- cess, and interpersonal communication skills. Mathematics, credit requirements vary by program Course work in the mathematics area develops quantitative and analytical skills in the fields of mathematics and advanced logic. The area does not include courses in which mathematics is merely an applied component (such as finance and accounting), nor does it include mathematics foundation courses below the level of col- lege algebra. Social Sciences, credit requirements vary by program Course work in the social science promotes understanding of human behavior as well as the structure and dynamics of social systems. Emphasis is on the discovery of patterns in social pro- cesses and institutions, both past and present. Courses in anthro- pology, sociology, economics, ethnic and gender studies, geography, political science, psychology, history, and certain com- munications courses focusing on mass media and society typically satisfy these requirements. In accord with the General Education requirements, Nevada stu- dents must take six units of social science credits. However, three of those units may be HIS 311 Nevada and the U.S. Constitutions which is required for Nevada students Social Studies, credit requirements vary by program Course work in the social studies promotes understanding of human behavior as well as the structure and dynamics of social systems. Emphasis is on the discovery of patterns in social pro- cesses and institutions, both past and present. Courses in anthro- pology, sociology, economics, ethnic and gender studies, geography, political science, psychology, history, and certain com- munications courses focusing on mass media and society typically satisfy these requirements.

Spanish, credit requirements vary by program Course work in Spanish primarily focuses on the development and application of writing, speaking, group process, and interpersonal communication skills in Spanish. This is a requirement of the Puerto Rico Council on Higher Education.

Humanities, credit requirements vary by program Course work in the humanities focuses on the development of ideas and values, appreciation of cultural and artistic achieve- ments, and the evaluation of human experience. Courses in general humanities, philosophy, literature, fine arts, music, theater, and religious studies normally satisfy requirements in this area. Certain courses in political science and intellectual history emphasizing the

141

University of Phoenix, 2016-2017

development of cultural thought processes may also satisfy humanities requirements. Fine Arts, credits requirements vary by program Course work in the fine arts focuses on the development of ideas and values, appreciation of cultural and artistic achievements, and the evaluation of human experience. Courses in general humani- ties, philosophy, literature, fine arts, music, theater, and religious studies normally satisfy requirements in this area. Certain courses in political science and intellectual history emphasizing the devel- opment of cultural thought processes may also satisfy humanities requirements. Science/Technology, credit requirements vary by program Course work in the sciences provides students with an under- standing of nature and the physical world, along with knowledge of the methods scientists use to study the world around them. Courses in astronomy, biology, chemistry, physics, anatomy and physiology, geology, and environmental science typically satisfy requirements in this area. All students must complete a minimum of three credits in the physical/biological sciences as part of the six credit Science/Technology requirement. Certain courses in geogra- phy or aerospace studies which emphasize the earth's physical characteristics, weather, and climate are included in the science cat- egory, along with highly specialized course work in the social sci- ences such as physical anthropology, archaeological field methods, and psychology courses which focus on human physiological pro- cesses. Technology refers to the application of scientific knowledge in making and using tools to enhance materials culture. Course work in the area of technology which satisfies general education require- ments includes engineering, materials science, electronics courses that emphasize theory and design, and computer science courses that focus on programming languages and hardware/software engineering. Courses which focus primarily on the social and envi- ronmental conflicts which arise over the uses of technology usually satisfy requirements in the social sciences and humanities. Liberal Arts, credit requirements vary by program Students will pursue more depth in the liberal arts by selecting two different courses in any of the liberal arts categories listed above. Interdisciplinary Component Interdisciplinary, credit requirements vary by program To fulfill this requirement, students may select additional general education courses, or they may select from any University courses other than those in their major field. The intent of this requirement is to further increase students' exposure to the liberal arts and to facilitate their exposure to a field of study beyond the necessarily narrow scope of their professional interest. Students are encour- aged to explore diverse content areas to add depth to their aca- demic and professional knowledge base. General Education at the University Level In addition to the General Education requirements, each degree program at the University of Phoenix includes courses (elective and core-required) that integrate general education principles. The University of Phoenix's educational philosophy is based on the integration of theory and practice. Within that philosophical frame- work, a number of the courses required for the professional pro- grams have a strong general education component.

........................................................................................... Prior Learning Assessment

Prior Learning Assessment Eligibility Guidelines University of Phoenix offers Prior Learning Assessment (PLA) as

an option by which students can earn assessed credits toward degree completion requirements. All prior learning must have academic equivalence to college-level learning to be awarded credit. • All coursework, professional training, and Experiential Learning

must be of sufficient academic merit, and must be determined to have learning, rigor and breadth of knowledge at the post- secondary level as defined by the University's acceptable transfer activity policy.

• Credit is granted for demonstrated knowledge, not for experience alone. Learning must be clearly differentiated from experience through the appropriate demonstration of knowledge application and supporting documentation.

Students are required to submit official and verifiable supporting documentation for all courses, professional training, and experien- tial learning essays upon applying to PLA. This documentation includes, but is not limited to, proof of completion, proof of course length, proof of course modality, course descriptions, and verifica- tion letters. Documentation of professional training submitted for evaluation must match the timeframe in which the license was completed. The student must demonstrate college-level writing skills in Expe- riential Learning Essays conforming to the writing standards required of all students enrolled at University of Phoenix. Credits will be awarded for coursework, professional training, and experiential learning only when it does not duplicate credits previ- ously applied as transfer activity, the UOPX required course of study, or topics from other submissions for credit. The University of Phoenix recognizes credit recommendations of the American Council on Education ACE/CREDIT Guide, the American Council Guide to Educational Credit by Examination, and the National College Credit Recommendation Service (NCCRS). Credit is awarded using the recommendations as a guide and is not required to be assessed internally by the University's PLA department. Courses which have been transcripted for academic college-level credit by a regionally accredited institution are not eligible for eval- uation through the assessment process, whether or not credit has been awarded, unless they are Continuing Education Units (CEU), professional training courses, extension courses, or courses that are generally considered less than degree applicable college-level credit. PLA may apply towards both the lower division and upper divi- sion credit requirements of the University's undergraduate degree programs unless otherwise specified in policy or limited by the state or jurisdiction of a student's residence. PLA may also apply towards graduate level requirements upon the assessment and review of the activity by the appropriate college or school in which the associated graduate level program or courses reside. Students may not rewrite an Experiential Learning Essay more than once. Students may submit a completed Experiential Learning Essay up to 90 days after an essay topic has been removed or modified from the Approved Essay Topic List. University of Phoenix Code of Academic Integrity Policy is appli- cable to all PLA submissions. Prior Learning Assessment Credit Assessment

Credit is awarded based on clock hours or academic content equivalence as determined by PLA evaluators or one of the University's Colleges, Schools, or the Provost's Office.

142

University of Phoenix, 2016-2017 UNDERGRADUATE PROGRAMS

If an item submitted for professional training review is determined by the evaluator to be so extensive that it is worth more than three credits, the evaluator may recommend division of the content into multiple course titles.

Experiential Learning Essays shall be awarded one, two, or three lower division or upper division undergraduate semester credits as indicated on the Approved Essay Topics List.

With an approved essay, the student will be awarded the credit as indicated in the essay submission documentation. Incomplete or unsatisfactory essays will not be awarded credit. No partial credit will be awarded for essays.

Experiential Learning Essays will be awarded credit limited in application to elective and/or general education options at the undergraduate level only.

Assessed credits will appear on the student's University of Phoenix transcript after they are awarded.

Students have the right to challenge credit awards. Challenges must be submitted to PLA in writing by the student within six weeks of the date of the credit award letter. Challenges received after this date will not be considered.

A student enrolled in an associate degree program may earn a maximum of 15 credits for Experiential Learning Essays and a student enrolled in a baccalaureate program may earn a maximum of 30 credits for Experiential Learning Essays.

Corporate Partnerships- Credit Recommendation Guide The University will endeavor to create Corporate Partnerships with other corporations as appropriate in order to enhance transfer credit options for students coming to University of Phoenix. Trans- fer credit recommendations will be created in the format of a Credit Recommendation Guide (CRG). CRGs will define transferability, applicability, and individual credit recommendations of partner corporations' professional training/ seminars, deemed by assessment as comparable to college level learning, to University undergraduate degree program credit requirements. Credits indicated on a CRG are only a recommenda- tion and not a guarantee of credits to be awarded as professional training programs and content may change over time. Evaluation and determination of credit award for activities listed on the CRG will follow the Credit Assessment Guidelines as indi- cated in Prior Learning Assessment Credit Assessment. A list of corporations with which University of Phoenix has established cor- porate partnerships can be viewed at http://www.phoenix.edu/ admissions/prior_learning_assessment/corporate-credit-recom- mendation-guide.html. Prior Learning Assessment Submission and Posting & Fees Charges arising out of services and the posting of credit awarded for prior learning are separate and apart from tuition and curricu- lum fees. When materials are complete, they are sent to Prior Learning Assessment in Phoenix and a non-refundable application fee is required and collected. The evaluation and posting fees apply to credit awarded through Prior Learning Assessment: Student portfolios are subject to fees related to evaluation and assessment of all portfolio inclusions. The fees may vary depend- ing upon number of items reviewed. Fee structure and information may be viewed at: http://www.phoenix.edu/admissions/ prior_learning_assessment.html. Standardized Credit Recommendations Credits awarded through the assessment process are applicable to

University of Phoenix degrees, and may be transferable subject to the receiving institution's discretion. Credit awards are applied to Associate or Bachelor elective or gen- eral education areas within degree programs. Student degree pro- gram admission is required (all other transfer credit applied in the program) prior to portfolio submission.

........................................................................................... Program Length

Associate Programs The established "normal time" to complete a program is specified on the Gainful Employment Program Disclosure for that program. Generally, the "normal time" is as follows: Education - 104 weeks, Health Professions - 90 to 106 weeks, Humanities & Sciences - 93 to 106 weeks, Information Systems & Technology - 90 to106 weeks, Security & Criminal Justice - 100 to 114 weeks, Social Sciences - 93 to 106 weeks, Business - 90 to 106 weeks. The ranges provided above account for possible concentrations and/or bridge versions available within the chosen degree program. The term "normal time" means the length of time it would take a student to complete this program if the student is continuously enrolled, takes a full course load, successfully completes each attempted course, and does not have any transfer credits. Students may exceed or com- plete prior to the anticipated "normal time" for a variety of reasons that are individual to the student. Bachelor Programs The established "normal time" to complete a program is specified on the Gainful Employment Program Disclosure for that program. Generally, the "normal time" is as follows: Education - 206 to 220 weeks, Health Professions - 200 to 204 weeks, Humanities & Sci- ences - 200 to 204 weeks, Information Systems & Technology - 200 to 207 weeks, Security & Criminal Justice - 200 to 207 weeks, Social Sciences - 200 to 225 weeks, Business - 200 to 204 weeks. The ranges provided above account for possible concentrations and/or bridge versions available within the chosen degree program. The term "normal time" means the length of time it would take a student to complete this program if the student is continuously enrolled, takes a full course load, successfully completes each attempted course, and does not have any transfer credits. Students may exceed or complete prior to the anticipated "normal time" for a variety of reasons that are individual to the student.

143

University of Phoenix, 2016-2017

THIS PAGE WAS LEFT BLANK INTENTIONALLY

144

University of Phoenix, 2016-2017

COLLEGE OF HUMANITIES AND SCIENCES

.....................................................................................................................................................................................

The study of Humanities and Sciences illuminates the world in which we live. Through the Humanities we have a greater under- standing of the human experience on its highest cognitive, spiri- tual, and social levels. Students in the Humanities learn to think critically, effectively express themselves, understand the complexi- ties of diverse cultural identities, appreciate the power of words, images and ideas, and interpret the human experience. Studying the sciences gives students insight into the fundamental processes of nature and provides the basic knowledge needed to understand modern scientific accomplishments. Students also develop inde- pendent and critical thinking for problem solving that forms the basis of lifelong learning. The College of Humanities and Sciences offers a variety of courses in Biology, Communication, English, Environmental and Natural Sciences, History, Languages, Litera- ture, Mathematics, Philosophy, Politics, Religion, and the Arts.

........................................................................................... Associate of Arts/Professional Focus

The following Associate of Arts/Professional Focus (AA/PF) program may be offered at these University of Phoenix campus locations: Online, depending on state of residence. The availability of programs and concentrations depend on student demand and other factors. Not all programs may be available to all residents of all states. Students may want to consider completing certain courses in the Online classroom at Online rates if the program is available via the Online modality in their state.

........................................................................................... Please contact your enrollment representative for more information.

The University of Phoenix Associate of Arts in Professional Focus acknowledges college level coursework, military training, and national testing to partially fulfill the requirements of the degree. The AA/PF program offers a Professional Focus. The University does not certify students in their Professional Focus but acknowl- edges their qualifications by recognizing their regionally or approved nationally accredited transferable coursework, ACE cer- tified training received through the United States Armed Forces or law enforcement training. **Note: Students enrolled in this degree program are ineligible to receive Federal Student Financial Aid. For more information about our graduation rates, the median debt of students who completed the program, and other important information, please visit our website at http://www.phoenix.edu/ programs/aa-pf. General Information for the AA/PF • First time attendees with the University who indicate less than

24 previous college credits (as recognized by the university) on the admission application and who meet the requirements for "Admitted with Condition" status, will be admitted with condition to this program according to the risk free period policy. • Prior Learning Assessment and credits earned through

National Testing Programs are excluded from the calculation of previous college credits.

• Applicants must complete a Pathway Diagnostic before enrolling into their first credit-bearing course. The results of the diagnostic will determine placement in the Accelerated Pathway (A Track) or standard pathway (B Track).

• Students who are placed in the Accelerated Pathway may choose to pursue the standard pathway without appeal, but must complete the standard pathway in its entirety upon the change. Students who are placed in the standard pathway must appeal to pursue the Accelerated Pathway.

• Any student planning to complete an associate of arts degree prior to enrolling in a bachelor degree must complete all required credits of the associates degree and meet admission requirements for their chosen bachelor degree before enrolling in any University bachelor degree programs.

• The AA/PF is not eligible for financial aid and thus students may not dual enroll in the AA/PF and a bachelor or Online Associates degree program and receive financial aid funding for the AA/PF courses that apply toward the bachelor or Online Associates degree program.

Additional Admission Requirements for the AA/PF All applicants are expected to meet the following admissions requirements: • High school graduation from an institution that holds state

approval to confer high school diplomas or are accredited or a candidate for accreditation at the time the student attended by an acceptable accrediting body, GED certificate or CHSPE (California High School Proficiency Examination) certificate, or completion of the HiSET examination with a passing score. • Students residing in Tennessee who are attending classes

online and students attending a local campus in Tennessee, including from any cross-border locations must provide the university with an official High School transcript or official GED score (if applicable). A college transcript which documents high school date of completion or a copy of a DD-214 showing high school graduation or equivalency may be submitted to satisfy this requirement.

• Applicants for admission must be active duty (to include members of the National Guard and Reserve), spouses and family members, Department of Defense (DoD) civilians, and veterans.

145

University of Phoenix, 2016-2017

Additional Liberal Arts, 9 credits A Track must include GEN 201 B Track must include GEN 127 Professional Focus/Interdisciplinary, 15 credits Typically the 15 credit Professional Focus requirement will be fulfilled through selected transfer credits, including American Council on Education (ACE) recognized credit earned from military specialty training, technical schools, MOS's, Navy ratings, NEC's, and law enforcement training. Elective, 6 credits • Students who lack .67 or fewer general education credits may

use interdisciplinary or elective credits to waive the balance. Students must use interdisciplinary or elective credits to waive the general education balance in order to complete the minimum general education credits required for their program.

• A minimum grade point average (GPA) of 2.0. • Students must complete the AA/PF degree within 5 years. • The Professional Focus is reflected on the transcript only and

will not appear on the diploma. • The diploma awarded for this program will read as:

Associate of Arts Academic Progression Requirements for the AA/PF • Students placed in the Accelerated Pathway (A Track) are

required to successfully complete GEN 201 followed by HUM 115 prior to proceeding into additional coursework in their programs.

• Standard pathway (B Track) students must satisfy all three (3) courses from the standard pathway prior to enrolling in any other course: GEN 127, HUM 115, ENG 147

• Accelerated Pathway (A Track) students have the option to satisfy HUM 115 by meeting one of the following criteria: • Transfer a regionally accredited Associate of Arts degree

from a community college, or higher degree from a regionally or approved nationally accredited institution.

• Transfer to University of Phoenix with an Associate's Degree, or higher, from an articulated institution where the Program Transfer Guide requirements do not mandate completion of a critical thinking course.

• Transfer a Critical Thinking course of 2.67 credits or higher with a C- grade.

• Previous completion of an Associate of Arts or higher degree from University of Phoenix.

• Previous completion of a Critical Thinking course with University of Phoenix.

• Non-pathway students may not enroll in HUM 115 to satisfy programmatic prerequisites, general education, or elective requirements.

• Accelerated Pathway (A Track) students may not enroll in GEN 127 or ENG 147 to satisfy programmatic prerequisites, general education or elective requirements.

• Concurrent enrollment is prohibited during any of the following courses: GEN 201, GEN 127, ENG 147, or HUM 115.

• Continuously enrolled students in an approved entry point course should not execute a program or version change until completion of the entry point course to determine if the pathway diagnostic is required based on the outcome of the course.

• Students who have successfully completed an approved entry point course in a degree program and are re-entry or executing a program change will not be required to complete the pathway diagnostic and will be placed in the Accelerated Pathway (A Track).

• Students who previously completed an approved entry point course are not required to take GEN 127 or GEN 201.

• Students may not complete any of the following courses via Directed Study: GEN 201, GEN 127, ENG 147, or HUM 115.

• With the exception of ENG 147, GEN 127, GEN 201, and HUM 115, General Education and Elective course requirements may be satisfied by any of the following means: • University of Phoenix coursework, • Regionally or nationally accredited coursework (C- or higher

grade), • University of Phoenix Prior Learning Assessment • National Testing Programs, and • ACE evaluated Military credits.

• Satisfy University Proficiency Requirements • Undergraduate students must satisfy math and English

proficiencies as a condition of degree conferral and as a degree progression requirement prior to specific courses in their program. Students have the following options to fulfill proficiency: • Successful completion of University of Phoenix math and

English courses designated as applicable to the proficiency requirement

• Comparable regionally or approved nationally accredited transfer, or credit recommended by the American Council on Education transfer coursework that meets the following requirements:

-Completed within ten years of enrollment -Grade of C- or better (or academic equivalent) -At least 2.67 semester credits -Eligible to receive general education credits

• Achieve a passing score (as established by the American Council on Education) on a comparable National Testing Program (NTP) exam completed within ten years of enrollment.

• Demonstrate competency by meeting minimum passing score on University of Phoenix approved placement exam.

• Students who satisfied the English and/or math proficiency and sign a new enrollment agreement may carry forward the completed proficiency in their new program/version provided they have remained in continuous attendance in alignment with the University's Re-Entry policy.

Professional Focus for the AA/PF • The AA/PF program offers a Professional Focus. The University

does not certify students in their Professional Focus but acknowledges their qualifications by recognizing their regionally or approved nationally accredited transferable coursework, ACE certified training received through the United States Armed Forces or law enforcement training. University of Phoenix coursework may also be recognized to fulfill professional focus credits.

• A minimum of 15 credits are required for each Professional Focus chosen.

• Students are required to submit a signed Professional Focus Declaration request as an admissions requirement.

146

University of Phoenix, 2016-2017

COLLEGE OF HUMANITIES AND SCIENCES

• Students who wish to declare no Professional Focus are required to submit a signed Professional Focus Declaration form declaring no Professional Focus.

Residency Requirements and Course Waivers for the AA/PF Students must meet the established University residency require- ment for degree conferral. The University requires that 15 credits (as a part of the final 30 credits of the program) must be completed at University of Phoenix. Re-entry for the AA/PF Re-entry students who have successfully completed an approved entry point course in a degree program will not be required to com- plete the pathway diagnostic and will be placed in the Accelerated Pathway (A Track). They will not be required to enroll in the stan- dard pathway (B Track) courses. Any student who has been out of attendance for more than 365 days from the last date of positive recorded attendance in a pro- gram applicable course is considered a re-entry student. Re-entry students may re-enroll into their program version without appeal if the program version is still the most current in their state or jurisdiction and the student has the ability to satisfy all program requirements within their original program completion deadline. Re-entry students whose program version is not the most current in their state or jurisdiction will be required to enroll into the most current version. Select programs may have additional re-entry requirements/ restrictions. Re-entry students should consult their Academic Advisor for guidance.

........................................................................................... Associate of Arts/Professional Focus (Minnesota)

The following Associate of Arts/Professional Focus (AA/PF) program may be offered at these University of Phoenix campus locations: Online, depeinding on state of residence. The availability of programs and concentrations depend on student demand and other factors. Not all programs may be available to all residents of all states. Students may want to consider completing certain courses in the Online classroom at Online rates if the program is available via the Online modality in their state.

........................................................................................... Please contact your enrollment representative for more information.

• Prior Learning Assessment and credits earned through National Testing Programs are excluded from the calculation of previous college credits.

Additional Admission Requirements for the AA/PF All applicants are expected to meet the following admissions requirements: • High school graduation from an institution that holds state

• Applicants for admission must be active duty (to include members of the National Guard and Reserve), spouses and family members, Department of Defense (DoD) civilians, and veterans.

• Submit a signed Professional Focus Declaration request. Degree and General Education Requirements for the AA/PF Completion of a minimum of 60 credits that include the following distribution: Communication Arts, 6 credits A Track must include ENG 220, equivalent or higher B Track must include ENG 147 Mathematics, 6 credits Must include 6 credits of quantitative reasoning or higher Natural Science, 9 credits Humanities, 9 credits Must include: HUM 115 Social Science, 9 credits Additional Liberal Arts, 4 credits A Track must include GEN 201 B Track must include GEN 127 Students are required to complete at least 1 credit in either Communication Arts, Social Science, Natural Science, Humanities, or Mathematics. Professional Focus/Interdisciplinary, 15 credits Typically the 15 credit Professional Focus requirement will be fulfilled through selected transfer credits, including American Council on Education (ACE) recognized credit earned from military specialty

147

University of Phoenix, 2016-2017

training, technical schools, MOS's, Navy ratings, NEC's, and law enforcement training. Elective, 2 credits • Students who lack .67 or fewer general education credits may

• A minimum grade point average (GPA) of 2.0. • Students must complete the AA/PF degree within 5 years. • The Professional Focus is reflected on the transcript only and

will not appear on the diploma. The diploma awarded for this program will read as: Associate of Arts

Academic Progression Requirements for the AA/PF • Students placed in the Accelerated Pathway (A Track) are