English 19

CREIGHTON UNIVERSITY

Introduction to Health Care Administration

NAME: ______________________________ DATE: _______________

11th Hour - Chaps 19 - 21

THE PURPOSE OF THESE QUESTIONS IS TO HELP YOU REFINE YOUR ANALYSIS & BUSINESS COMMUNICATIONS SKILLS.  These are the criteria on which you will be graded.

Short Answer

1. Summary:  In 1 BRIEF paragraph, explain what happened in these 3 chapters.

2. Chapter 19:  VERY BRIEFLY, unravel the story on pp 183-184.

What caused Wycoff to hate the Brannen’s.

2. Chapter 20:  VERY BRIEFLY, why is Matt Brannen a questionable doctor?

Also, does Matt have a chance to land the lovely Amy?

2. Chapter 21:  VERY BRIEFLY, do you agree with Dr. Amos’ statement that insurance companies dictate the terms and that providers can’t resist complying with them? Why or why not?

Also, in your own words, what are Internal Consistency & External Validity?