Links for readings
http://www.acm.org
http://www.cisco.com/c/en/us/products/unified-communications/jabber-mac/case-study-listing.html#anchor0
http://bcs.wiley.com/he-bcs/Books?action=resource&bcsId=3151&itemId=0471677655&resourceId=7885
http://www.sigchi.org