How to Troubleshoot Assignment

CMPA1980 – How To Troubleshoot Document

CMPA1980

How To Troubleshoot Document

Introduction:

A user complains that he/she cannot access the internet or any shared folders or any shared printers and is very upset. As a computer technician what steps would you take to solve the problem?

Requirements:

· Provide two different scenarios of what the problem could be and explain how you would resolve it.

· When explaining how to resolve the issue, use step-by-step instructions of what to do to fix the problem.

· Also explain how you would react to the client and how you would calm him/her down.

· Diagrams are nice when explaining certain steps.

· Minimum 150 words.

How To Troubleshoot Document

Name: _____________________________________________________

Date: ______________________________________________________

How To Troubleshoot Document: Evaluation Guidelines
Format	Format is easy to follow	/2
	Minimum 150 words	/2
Subject	Provides 2 scenarios and how to troubleshoot each issue	/6
	Explains how they would interact with the user	/2
	Writing is clear, concise, and coherent.	/3
	Source(s) is/are clearly and correctly, if informally, cited.	/1
Grammar	Half a mark will be deducted for each major grammatical error.	/4
Total		/20

Due Date: Thursday March 16th 3pm mountain standard time