Anthropology project

Service Encounters Grading Rubric

*Must be attached to your draft*

Grading Rubric Points

Possible

Points

Earned

A. Describe where and when you conducted your observation 5 B. Describe 3--‐ 4 service encounters, following the format of the examples

described. Include your notes on the conversations and described persons.

20

C. Present your analysis of your conversational data in which you will identify:

i. Utterances (statements, questions, etc.) that invite an uptake 15

ii. Either the presence or absence of uptakes 10 D. Based on Bailey’s work, suggest some of the possible reasons for a person not

to offer an uptake.

10

Total: 60