Health Care Management (Ambulatory Care Admin)

This is 1 exam

Ambulatory Care involves several different settings.  Name four types of outpatient/ambulatory care facilities. 

  Which of the following is not included in the PDCA cycle?

Users of documents in a facility include:

Why is important to have a governing body? 

Why is there a need for stronger quality programs?

Nurses may complete tasks outside the scope of their license as long as the physician requests it.

Written documents should reflect the organization’s mission, vision, and values.

Ambulatory care encompasses all services used by the non-institutionalized patient.

What characteristics should a healthcare executive possess?  How important is patient safety from a healthcare executive perspective?

______________ simply means improvement.

Lean improvement methodologies capitalize on the elimination of waste within work.

–Three part question!  You must answer all three for full credit. 

As a healthcare manager, it is likely that you will be in contact with an unhappy patient at one time.  1). Name 5 of the Top 8 customer complaints.  2). How would you go about handling these complaints as the manager of an ambulatory care facility?  3).What procedures and characteristics would you include in your facility’s complaint management system?

Which does not make clients happy?

_______________ replicate the standards governing the execution of the facility’s processes.

Apple Pie Strategy is using “bad apples” to react only to errors and bad outcomes. 

A contract with a vendor is a legal document.

Employee HR files should include all of these items, except:

Which of these does not make measuring quality difficult?

It is not necessary to identify a leader to serve as the manager of a group practice of physicians. 

What does OSHA do in healthcare facilities?

Which of following acts as the gatekeeper to care?

  Group practice came about due to:

The central role of ambulatory care is the initial and continuing point of contact with the health care system.

What needs to be in place for rewarding based on performance to work?

Outpatient services are attractive to physicians because

Quality Improvement includes all of these concepts, except:

Why did physicians stop performing surgery in their offices?

The role of today’s physician is to be a supporter and occasionally effective curative interventions.   

Some data is not numerical.  What are Customer murmurs and why are they so important? 

In lean improvement concepts, which is not a type of waste?