finish all the questions

Providing Useful Feedback Activity

Below are several possible findings that could be generated through a needs analysis. But they need to be converted into useable feedback before they can be applied. Read each of the findings and convert them into usable feedback (i.e., clarify findings and offer action plans related to the particular findings). Consult the example below carefully before completing the remainder of the activity. Use as much space as necessary to provide your responses.

EXAMPLE

Qualitative data revealed that numerous employees reported incidents in which they felt they were disciplined excessively when they made mistakes on the job.

Clarification:

Employees reported feeling like they were excessively reprimanded.

Action Plan:

Train mid-level managers in providing constructive rather than

punitive employee feedback.

ACTIVITY

1. Questionnaire data revealed that production workers’ scores on an index of

organizational loyalty were lower than their counterparts in sales and engineering.

Clarification:

Action Plan:

2. Interview data collected from 15 customer service representatives revealed

discrepancies about how employees felt the company expected them to deal with customer complaints.

Clarification:

Action Plan:

3. Questionnaire data revealed that sales agents’ scores on an index of organizational conflict indicated that they generally avoided conflict with their supervisors.

Clarification:

Action Plan:

4. Interview data collected from 25 engineers revealed that they believed it would damage their careers if they reported product defects to management.

Clarification:

Action Plan:

5. Observations of janitorial staff indicated that their friendly demeanor with the office personnel was not reciprocated.

Clarification:

Action Plan: