English

CREIGHTON UNIVERSITY

Introduction to Health Care Administration

NAME: ________________________________________ DATE: ____________________

11th Hour - Chaps 10 - 12

THE PURPOSE OF THESE QUESTIONS IS TO HELP YOU REFINE YOUR ANALYSIS & BUSINESS COMMUNICATIONS SKILLS. These are the criteria on which you will be graded.

Short Answer

1. Summary: In 1 BRIEF paragraph, explain what happened in these 3 chapters.

2. Chapter 10: Wes reflects on a life lesson taught him by his Grandfather. Do you agree with it? Why or why not? How do you handle discouragement? Give an example.

Wes listened to his Department Heads list their frustrations over the financial problems of the hospital. He has 90 days to get the hospital on the right track. Based on what he heard, how should Wes proceed? Describe your plan of attack.

3. Chapter 11: In 1 sentence, explain who David Brannan is and explain the personal issue he is confronting.

4. Chapter 12: In 1 sentence, describe who Karisa Holyoak is and explain what advice she gave Wes in their first meeting.