Data Flow Diagrams using Visio, Sample Screen, Power Point
emmy22
example_2.pptx
BAHTS
User Name:
Password:
Welcome to the Basic Automated Helpdesk Ticketing System
User uses network account information to log in:
Help
BAHTS
First Name:
Last Name:
Email Address:
Room Number / Location:
Phone Number:
Date:
Issue:
Problem Description:
Status:
Shop Assigned:
Updates/Comments:
Solution:
For Technician Use:
Please Complete the Top Section:
User completes top portion:
Help
2
BAHTS
You are now logged out.
Thank you for using the Basic Automated Helpdesk Ticketing System
Once the user submits the ticket, they are automatically logged out:
Helpdesk receives email notification of ticket generation:
BAHTS
First Name:
Last Name:
Email Address:
Room Number / Location:
Phone Number:
Date:
Issue:
Problem Description:
Status:
Shop Assigned:
Updates/Comments:
Solution:
For Helpdesk/Technician Use:
Please Complete the Top Section:
Helpdesk assigns/routes the ticket:
Help
Technicians email notification from helpdesk:
BAHTS
First Name:
Last Name:
Email Address:
Room Number / Location:
Phone Number:
Date:
Issue:
Problem Description:
Status:
Shop Assigned:
Updates/Comments:
Solution:
For Helpdesk/Technician Use:
Please Complete the Top Section:
Technicians perform the work and update/close the ticket:
Help
User receives email notification that the ticket is closed:
BAHTS
User Name:
Password:
Welcome to the Basic Automated Helpdesk Ticketing System
Managers use network account information to log in:
Help
BAHTS
Start Date:
End Date:
Tickets Completed:
Average Ticket Completion Time:
REPORTS
Tickets Outstanding:
Monthly Average Ticket Completion Time:
Monthly Average Tickets Completed:
Managers enter Start and End dates for the reports and report is generated in the blocks below:
Help
