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#1

Choose ONE of the following discussion question options to respond to:

Zappos: From Happiness to Holacracy

· Why is Zappos experiencing significant implementation problems with holacracy? What else could Zappos do to help implement the new structure more effectively?

Ambidextrous Behavior

· Define the term "ambidextrous organization." Provide a real life example of an organization that displays ambidextrous behavior. Explain your rationale.

Readings

· Rothaermel, Chapter 11: Organizational Design: Structure, Culture, and Control

· Kaplan & Norton, " The Office of Strategy Management "

· Tushman & O'Reilly, " Ambidextrous Organization "

#2

Change Tools

Option 1

· What change tools have you seen in action? Explain their level of effectiveness. Did these change tools help create short-term wins and was momentum sustained throughout the change effort because these tools were used?

Option 2

· What criteria would you evaluate to decide between Work-Out and Six Sigma in attacking an organization’s process problem? Provide examples to support your reasoning.

Readings

· Ulrich, Kerr,& Ashkenas,  General Electric’s Leadership Work-Out

· Plotkin,  Six Sigma: What It Is and How to Use It

· Biolos,  Six Sigma Meets the Service Economy

· Welch, Chapter 4: Voice and Dignity: Every Brain in the Game

· Dias de Lima, " Change Management Toolkit "