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Police in America

Chapter Seven

Patrol: The Backbone of Policing

The Central Role of Patrol

  • Majority of police officers assigned to patrol
  • Gatekeepers of the CJ System and therefore most important decision makers
  • Experience on patrol formative part of police officer’s career
  • Least desirable assignment

The Functions of Patrol

To deter crime

To enhance feelings of public safety

To make officers available for service

The Organization and Delivery of Patrol

  • Factors affecting the delivery of patrol services

Number of sworn officers

Police-population ratio

Assignment to Patrol

Distribution of Patrol Officers

One versus two officer cars

Work styles of officers

  • “Hot Spots”

An area that receives a disproportionate number of calls for police service/ has a high crime rate

  • Types of Patrol:

- Foot patrol

  • Automobile patrol

- One officer versus two officer cars

  • Staffing Patrol Beats

- On any given night, no officer is available for many patrol beats

- Police patrol is very expensive

Styles of Patrol

  • Individual Styles

Officer-initiated activity

Includes stopping, questioning, frisking suspicious citizens, stopping vehicles, writing traffic tickets, etc.

Amount varies between departments

  • Supervisor Styles

Also affect an officer’s level of activity

Organizational Styles

James Q. Wilson identified three distinct organizational styles.

The watchman style emphasizes peace-keeping without aggressive law enforcement and few controls over rank-and-file officers.

The legalistic style emphasizes aggressive crime-fighting an attempts to control officer behavior through a rule-bound, “by the book” administrative approach.

The service style emphasizes responsiveness to community expectations and is generally found in suburban police departments where there is relatively little crime.

Patrol Supervision

  • The Role of Sergeant: Patrol supervision is usually accomplished by the sergeant on duty.
  • The principle of span of control holds that a supervisor can effectively manage only a limited number of people.
  • The recommended span of control is one sergeant for about every eight officers.

The Communications Center

The Nerve Center of Policing

911 Communications center

Citizen-dominated

Reactive

Incident-based

911 Systems

Processing Calls for Service

Operator-Citizen Interactions

911 Systems

Introduced by AT&T Company in 1968

911 systems contributed to increase in calls for service

To handle this increase, departments assign priorities to incoming calls based on seriousness of problem

Police able to more efficiently manage delayed responses to non-emergency calls

Processing Calls for Service

  • Communication center operators

Obtain information from caller and makes decision about appropriate response

Exercise tremendous discretion

Only ½ of all calls to 911 result in a dispatch

Operators ask questions of callers

Operators assess situation

Operators decide how many and which officers to dispatch

Patrol officers responding to calls experience great uncertainty

Operator-Citizen Interactions

  • Need to provide officers with as much accurate information as possible
  • Interactions lengthy, involving many questions

Some questions are a threat to caller’s trustworthiness

Others are a threat to caller’s personal character/judgment

The Systematic Study of Police Patrol

  • Patrol is point of most police-citizen interactions
  • Studying patrol is difficult and expensive due to decentralized nature of the job

Studies of police patrol include:

American Bar Foundation Survey (1956-1957)

President’s Crime Commission (1965-1967)

Police Services Study (1977)

Project on Policing Neighborhoods (1996-1997)

  • Standards for Systematic Social Observation

Designed to provide accurate, representative picture

Trained observers follow officer everywhere the officer goes

Take field notes which officer can then read

The Call Service Workload

  • The Volume of Calls

Depends on the area

Minneapolis: 550 per year versus St. Paul: 221 per year

  • Types of Calls

Order maintenance calls

Service calls

However, many situations are ambiguous

Aspects of Patrol Work

  • Response Time

1. Discovery Time

Cannot be controlled by officers

2. Reporting Time

3. Processing Time

4. Travel Time

  • Reasons why citizens delay calling

1. Need to verify crime occurred

2. Regain composure

3. Call a friend or family member first

4. Decide whether to involve police

5. Telephone not immediately available

Aspects of Patrol Work Continued

  • Officer use of patrol time

Project on Policing Neighborhoods (POPN) studies routine police work

Found that regular patrol officers spend only 20 percent of shift interacting with citizens

Rest of time spent on general patrol and traveling

  • Evading duty

Delay in reporting the completion of a call

  • High-speed pursuits

A situation where a police officer attempts to stop a vehicle and the suspect knowingly flees at a high rate of speed

Highly dangerous situation

Decision to engage in pursuit based on judgment of officer

The Effectiveness of Patrol

Kansas City Preventative Patrol Experiment

Controversial results

Challenged traditional assumptions about patrol

Initial Experiments

Operation 25

Methodologically flawed

Newark Foot Patrol Experiment

- Crime

- Citizen Attitudes

Improving Traditional Patrol

  • Differential Response Calls

Classifying calls according to seriousness

  • Telephone Reporting Units

Handle 10-20% of calls on some shifts

  • 311 Nonemergency Numbers
  • Non-English 911 Call Services
  • Reverse 911

Allows police to call citizens

  • Computers and Video Cameras in Patrol Cars

Increase accountability

  • Police Aides or Cadets

- Unsworn officers

  • Street Skills Training for Patrol Officers

- High-risk, low-frequency events

  • Directed Patrol and “Hot Spots”

- Look for specific crimes or people, patrol certain areas

  • Customer Feedback
  • Beyond Traditional Patrol

- Taking more proactive measures