CMGT 445 - Entire Course
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cmgt-445.pdf
CMGT/445 Application Implementation
Copyright ©2017 by University of Phoenix. All rights reserved.
SYLLABUS
Course Description This course will cover the process and issues associated with the implementation of a computer application information system. Topics will include the processes associated with sponsor and stakeholder approvals, end user training, technical staff training, conversion from existing application(s), and integration into the information system production environment. This course will also examine the use of development and testing environments and the testing procedures related to the implementation of a computer application information system.
Course Dates Jan 17, 2017 - Feb 20, 2017
Faculty Information
• Academic Policies • Instructor Policies University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.
Academic Resources • Course Software
Instructions Click the link for additional course software requirements. Note: We do not recommend trial software versions because they expire. SupportingMaterial Course Software
• College of IS&T Resources Instructions Click the link to review the College of IS&T Resources. SupportingMaterial College of IS&T Resources
• College of IS&T Website Instructions Click the link to access the College of IS&T Website. SupportingMaterial College of IS&T Website
Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents (both located on your student website):
Policies
John Harvey (PRIMARY)Name : Email Address : [email protected] Phone Number : (412) 482-7952
Get Ready for Class • Familiarize yourself with the textbook used in this course.
Instructions Tilley, S., & Rosenblatt, H. (2016). Systems analysis and design (11th ed.). Boston, MA: Cengage Learning.
Course Materials All electronic materials are available on your student website.
Week1 Jan, 17 - Jan, 23 Preparing for Implementation
Tasks
1.1 Define roles of key implementation personnel and list key responsibilities of each role. 1.2 Identify key elements of the change control process. 1.3 Define tasks in the implementation plan.
Objectives/Competencies
Required Learning Activities • Ch. 1, Systems Analysis and Design
Read Ch. 1, "Introduction to Systems Analysis and Design," of Systems Analysis and Design. Instructions
• Ch. 2, Systems Analysis and Design
Read Ch. 2, "Analyzing the Business Case," of Systems Analysis and Design. Instructions
• Lynda.com®: Requirements Elicitation: Interviews
Watch "Using Interviews to Elicit Requirements" from Section 1, "Introduction to Interviews," of the Lynda.com® video "Requirements Elicitation: Interviews" with Angela Wick.
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Managing Project Integration
Watch the following parts of Section 1, "Integration Management Fundamentals," of the Lynda.com® video "Managing Project Integration" with Bob McGannon:
• "Integration Planning Fundamentals" • "Controlling the Integrated Project"
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Solving Common Project Problems
Watch the following sections of the Lynda.com® video "Solving Common Project Problems" with Chris Croft:
• "Managing Stakeholders Who Have Conflicting Requirements" from Section 1, "Avoiding People Problems" • "Monitoring and Adjusting the Schedule" from Section 4, "Avoiding Lateness Problems"
Instructions
• Getting Started with VitalSource eBooks • Read Me First • Learning Team Charter • Brewton Business Scenario
Lynda.com® Video Access Support Material
Assignments See the student website for additional recommended learning activities that may help you learn this week's concepts.
Title Type Due Points
Week One Participation Instructions: Participate in class discussion.
Individual Jan 23, 2017 11:59 PM 4
Individual: Preparing for System Implementation Instructions: You have been asked to serve as the Project Manager for implementing the Enterprise Business Software application. Read the Brewton Business Scenario. Prepare a 2- to 3-page document (700 to 1,050 words) identifying the key stakeholders of the company who will have an interest in the implementation project and who will approve your Week Four implementation plan. Identify any challenges you anticipate in working with these stakeholders and strategies for leveraging their position within the company, their strengths, and their level of support for the project. Specify all of the human resources that will be required to implement the application and describe the roles each will play on the project. Identify computer and network resources that will be required in order for the system to be useable in a production mode of operation. Prepare a high level implementation plan using Microsoft® Project, showing just broad categories of effort that must be accomplished, and the general project timeline required to successfully implement the Business Enterprise Software application. The initial plan will have such major categories as the following:
• System Deployment Preparation • System Documentation • Data Conversion • System Testing • User Training • System Startup You will add the detailed tasks for each category as you work on the subsequent weeks' assignments. Note: To access the Microsoft® Project template unzip the linked file.
Format your paper consistent with APA guidelines. Zip your assignment into one file. Click the Assignment Files tab to submit your ZIP file of this week's assignments.
SupportingMaterial:Project Implementation Plan TemplateBrewton Business Scenario
Individual Jan 23, 2017 11:59 PM 8
Week2 Jan, 24 - Jan, 30 Strategies for Implementation
2.1 Explain how a business case can affect strategies for implementation of software. 2.2 List benefits and challenges of out-sourcing versus in-house. 2.3 Identify issues with managing IS infrastructure. 2.4 Define key elements of a project communication plan.
Objectives/Competencies
Required Learning Activities • Ch. 2, Systems Analysis and Design
Review Ch. 2, "Analyzing the Business Case," of Systems Analysis and Design. Instructions
• Ch. 3, Systems Analysis and Design
Read Ch. 3, "Managing Systems Projects," of Systems Analysis and Design. Instructions
• Week Two Electronic Reserve Reading
Read this week's Electronic Reserve Reading.
Week Two Electronic Reserve Reading Support Material
Instructions
• Lynda.com®: Creating Your IT Strategy
Watch "Making IT Strategic" from Section 1, "Analyze the IT Function," of the Lynda.com® video "Creating Your IT Strategy" with Peter High.
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Crisis Communication Fundamentals
Watch the following sections of the Lynda.com® video "Crisis Communication Fundamentals" with Laura Bergells:
• "Defining Crisis" from Section 1, "Understanding Crisis Response" • "Assessing Technical and Physical Resources" from Section 2, "Notifying Your Audiences" • "Avoiding Common Crisis Response Mistakes" from Section 4, "Developing Statements"
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Rescuing Troubled Projects
Watch the following sections of the Lynda.com® video "Rescuing Troubled Projects" with Bob McGannon:
• "Building New Traction with Stakeholders" from Section 2, "Rescuing the Project" • "Adjusting the Schedule" from Section 2, "Rescuing the Project" • "Preventing Future Trouble" from Section 3, "Maintaining a Healthy Project"
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Managing Project Communication
Watch the following sections of the Lynda.com® video "Managing Project Communication" with Doug Rose:
• "Listening Actively" from Section 2, "Discovering How We Communicate" • "Categorizing the Stakeholders" from Section 3, "Communicating with Stakeholders" • "Prioritizing the Stakeholders" from Section 3, "Communicating with Stakeholders" • "Managing Executive Stakeholders" from Section 3, "Communicating with Stakeholders"
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Yammer Essential Training
Watch "Setting Up a New Yammer Network" from Section 1, "How Yammer Works," of the Lynda.com® video "Yammer Essential Training" with Gini Courter.
Lynda.com® Video Access Support Material
Instructions
• Films on Demand: Challenges of Leadership
Watch the following segments of the Films on Demand video "Challenges of Leadership":
• "Leadership and Communication" • "Bridging the Digital Divide"
Films on Demand: Leadership and Communication Films on Demand: Bridging the Digital Divide
Support Material
Instructions
Assignments See the student website for additional recommended learning activities that may help you learn this week's concepts.
Title Type Due Points
Week Two Participation Instructions: Participate in class discussion.
Individual Jan 30, 2017 11:59 PM 4
Learning Team: Implementation Resource Planning Instructions: Based on the Brewton Business Scenario, outline the implementation resources identified by team members in their individual Week One assignments, prioritize the list, then create job descriptions and develop criteria to evaluate candidates. Note: To access the Microsoft® Project template unzip the linked file. Learning Teams will provide a 3- to 4-slide PowerPoint® presentation to be presented to senior management to gain approval to hire/purchase additional resources for the project. Include the following:
• List implementation resources (people and hardware) identified by combining team member lists, removing duplicates, and determining which resources are most critical. • Identify the human resources needed for the project. Assume you will need to hire people from the outside to fill these roles. • Specify the qualifications of human resources, and prepare "help wanted" ads to appear in job hunting websites. Each team member will provide two or three ads and suggestions of websites where the ads should be posted. • Develop criteria for evaluating applicants responding to the ads. • Developcriteria for assessing hardware resources to be purchased in support of the implementation project. Click the Assignment Files tab to submit your PowerPoint® presentation.
SupportingMaterial:Brewton Business ScenarioProject Implementation Plan TemplateToolwire® Personal Student Desktop Access
Learning team
Jan 30, 2017 11:59 PM 15
Individual: Implementation Strategies Instructions: Using the paper started in Week One, add an additional 3 to 4 pages (1,050 to 1,400 words) describing your strategies for managing the project as follows:
• Develop a project communication plan to describe how stakeholders and managers will be kept informed regarding project progress. This will include the form of communication (status reports, meetings, etc.), frequency, and specific project milestones that will aid in determining where the implementation stands. • Describe the various kinds of documentation that will be required to support the future system operation, including both user and technical documentation. • Describe the Change Control Process that will be employed on the project to properly manage any disruptions to the progress of the project. • Evaluate out-sourcing of implementation tasks, using consulting services versus performing them in-house, describing the costs, benefits, and challenges associated with each option. Incorporate feedback from your previous assignments. Format your paper consistent with APA guidelines. Update your project plan to include the tasks associated with this week's assignment. Zip your assignment into one file. Click the Assignment Files tab to submit your ZIP file of this week's assignments.
SupportingMaterial:Individual: Preparing for System ImplementationToolwire® Personal Student Desktop Access
Individual Jan 30, 2017 11:59 PM 8
Week3 Jan, 31 - Feb, 06 Testing and Quality Assurance (QA)
3.1 Describe testing procedures of a computer application information system. 3.2 Identify key elements of the testing environment. 3.3 Explain load, performance, and regression testing methods. 3.4 Describe data conversion and system changeover.
Objectives/Competencies
Required Learning Activities • Ch. 7, Systems Analysis and Design
Read Ch. 7, "Development Strategies," of Systems Analysis and Design. Instructions
• Ch. 11, Systems Analysis and Design
Read Ch. 11, "Managing Systems Implementation," of Systems Analysis and Design. Instructions
• Week Three Electronic Reserve Readings
Read this week's Electronic Reserve Readings.
Week Three Electronic Reserve Readings Support Material
Instructions
• Films on Demand: Video Games: Creating Virtual Fantasy
Watch "Testing the Video Games" from the Films on Demand video "Video Games: Creating Virtual Fantasy."
Films on Demand: Testing the Video Games Support Material
Instructions
• Pluralsight: Software Process Management
Watch "QA Reviews and Audits/Summary" in the section "Quality in the Software Process" from the Pluralsight video "Software Process Management" by Gregory Paul Knight.
Instructions
• Films on Demand: Transport: The Electronic Future
Watch "Electronic System Design: System Testing" from the Films on Demand video "Transport: The Electronic Future."
Films on Demand: Electronic System Design: System Testing Support Material
Instructions
• Films on Demand: Mobile App Research and Planning
Watch "Software Development and Quality Assurance" from the Films on Demand video "Mobile App Research and Planning."
Films on Demand: Software Development and Quality Assurance Support Material
Instructions
• Supporting Activity: Role of Users in Testing
Discuss what role users have in the testing phase for information systems. Instructions
• Supporting Activity: Web Search Testing Approaches
There are many different application testing approaches. Conduct a web search on one of the following testing approaches:
• Regression testing • System level testing • Acceptance level testing • Stress testing • Independent testing • Beta testing Provide a brief summary and assessment or evaluation of the approach, and explain why it is an important element of testing.
Instructions
Assignments See the student website for additional recommended learning activities that may help you learn this week's concepts.
Title Type Due Points
Week Three Participation Instructions: Participate in class discussion.
Individual Feb 06, 2017 11:59 PM 4
Individual: Testing and Quality Assurance Instructions: Note: This is part three of a four-part implementation plan that will be combined to form the finalized plan in Week Four. It is expected that adjustments will be made in the final version based on the feedback provided in Weeks One through Three. Using the paper developed in Weeks One and Two, add an additional 3 to 4 pages (1,050 to 1,400 words) describing your user acceptance testing plans for ensuring the Business Enterprise Software performs at an acceptable level. Include the following:
• Develop a data conversion plan that describes the process of migrating existing data to the testing platform. • Describe the test environment, including hardware requirements and the personnel who will participate in user acceptance testing. • Explain the methods and procedures that will be used to conduct the testing, such as performance testing, load testing, and/or regression testing. Incorporate feedback from your previous assignments. Format your paper consistent with APA guidelines. Update your Microsoft® Project plan to include the tasks associated with this week's assignment. Zip your assignment into one file. Click the Assignment Files tab to submit your ZIP file of this week's assignments.
SupportingMaterial:Individual: Implementation StrategiesToolwire® Personal Student Desktop Access
Individual Feb 06, 2017 11:59 PM 15
Week4 Feb, 07 - Feb, 13 Training and Support
Tasks
4.1 Define the training plan. 4.2 Describe post-implementation support plan activities.
Objectives/Competencies
Required Learning Activities • Ch. 11, Systems Analysis and Design
Review Ch. 11, "Managing Systems Implementation,"of Systems Analysis and Design. Instructions
• Part A, Systems Analysis and Design
Read Part A, "Communication Tools," of Systems Analysis and Design. Instructions
• Week Four Electronic Reserve Reading
Read this week's Electronic Reserve Reading.
Week Four Electronic Reserve Reading Support Material
Instructions
• Lynda.com®: Up and Running with Mojo Helpdesk
Watch "Introduction to Mojo Helpdesk" from the "Introduction" of the Lynda.com® video "Up and Running with Mojo Helpdesk" with Anson Alexander. Support Material
Instructions
• Learning Team: Supporting System Conversion
Lynda.com® Video Access
• Lynda.com®: SharePoint Tips and Tricks
Watch "Custom Views in Libraries" from the "Previous Tips" section of the Lynda.com® video "SharePoint Tips and Tricks" with Mark Abdelnour.
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Working with Upset Customers
Watch the following sections of the Lynda.com® video "Working with Upset Customers" with Jeff Toister:
• "Listening With Empathy" from Section 1, "Serving Angry Customers" • "Helping the Customer Be Right" from Section 1, "Serving Angry Customers" • "Using the Acknowledge and Refocus Technique" from Section 1, "Serving Angry Customers" • "Preserving the Relationship" from Section 2, "Learning From Angry Customers"
Lynda.com® Video Access Support Material
Instructions
• Pluralsight: Software Process Management
Watch "Software Configuration Management" from the Pluralsight video "Software Process Management" by Gregory Paul Knight.
Instructions
• Lynda.com®: Quick Fixes for Poor Customer Service
Watch "Understanding Quick Fix Tools" from Section 2, "Problem-Solving Tools," of the Lynda.com® video "Quick Fixes for Poor Customer Service" with Jeff Toister.
Lynda.com® Video Access Support Material
Instructions
• Films on Demand: Online Customer Service
Watch the Films on Demand video "Online Customer Service."
Films on Demand: Online Customer Service Support Material
Instructions
• Supporting Activity: Training Development Implementation
Discuss what role users have in the training development/implementation for information systems. When is the optimal time to engage training in the implementation plan? What role do users have in the support plan development for information systems?
Instructions
• Supporting Activity: An Interview with Grady Booch
Listen the podcast "An Interview with Grady Booch." A key point he stresses in his interview is the statement: "I'm a technical guy, but I think I'm a good listener. I will listen carefully to what people say and what they don't say. From that that has armed me with the techniques where I can step in and pretty quickly assess." Discuss what you learned from this interview in aiding you in the development of a good support plan.
An Interview with Grady Booch Support Material
Instructions
Assignments See the student website for additional recommended learning activities that may help you learn this week's concepts.
Title Type Due Points
Week Four Participation Instructions: Participate in class discussion.
Individual Feb 13, 2017 11:59 PM 4
Individual: Employee Training Instructions: Continuing with the paper developed in Weeks One, Two, and Three, add an additional 2 to 3 pages (700 to 1,050 words) describing your plans for training employees and preparing them for system changeover. Include the following:
• Develop a schedule of activities to prepare for training and to conduct the training. • Describe the resources that will be needed for training, including training materials, the training methods to be used, and training schedules for each of Brewton's locations. • Explain how training can be organized to provide training and keep the business operating. • Prepare a 4- to 5-slide PowerPoint® presentation that will provide general information to the company employees about how the startup of the new system will affect them and what to expect in each of the stages of deployment. • Prepare a project budget itemizing each area of expenditure required to complete the application implementation. • Describe the proposed implementation project approval process, identifying stakeholders who will authorize the project team to go forward with the plan. Incorporate feedback from your previous assignments. Format your paper consistent with APA guidelines. Update your project plan to include the tasks associated with this assignment. Zip your assignment into one file. Click the Assignment Files tab to submit your ZIP file of this week's assignments.
SupportingMaterial:Brewton Business ScenarioIndividual: Testing and Quality AssuranceToolwire® Personal Student Desktop Access
Individual Feb 13, 2017 11:59 PM 15
Week5 Feb, 14 - Feb, 20 Post Implementation Support
5.1 Define the four types of maintenance tasks, as well as the roles and responsibilities (corrective, adaptive, perfective, preventive). 5.2 Develop a plan for future system enhancements (patches, updates). 5.3 List opportunities to maintain current knowledge of systems design, integration, and testing. 5.4 5.4 Explain Business Continuity Plan, Disaster Recovery Plan, and Security Policy.
Objectives/Competencies
Required Learning Activities • Ch. 12, Systems Analysis and Design
Read Ch. 12, "Managing Systems Support and Security,"of Systems Analysis and Design. Instructions
• Lynda.com®: Using Customer Surveys to Improve Service
Watch the following sections of the Lynda.com® video "Using Customer Surveys to Improve Service" with Jeff Toister:
• "Understanding Survey Limitations" from the "Introduction" • "Establishing a Survey Goal" from Section 1, "Designing Surveys"
Lynda.com® Video Access Support Material
Instructions
• Lynda.com®: Process Improvement Fundamentals
Watch the following parts from Section 1, "Measuring Your Process," of the Lynda.com® video "Process Improvement Fundamentals" with Chris Croft:
• "Measuring and Managing" • "Measuring the Right Thing"
Lynda.com® Video Access Support Material
Instructions
• Films on Demand: IT Product Support and Review
Watch "IT Product Support and Review" from the Films on Demand video "Roles and Responsibilities in IT."
IT Product Support and Review Support Material
Instructions
• Films on Demand: Internet Careers: Front-End, Back-End & E-Everywhere
Watch the Films on Demand video "Internet Careers: Front-End, Back-End & E-Everywhere."
Internet Careers: Front-End, Back-End & E-Everywhere Support Material
Instructions
• Supporting Activity: Enhancements
Discuss what role users have in identifying future enhancements to information systems. How do you capture system enhancement requests and prioritize for the future?
Instructions
• Week Five Electronic Reserve Reading
Read this week's Electronic Reserve Reading.
Week Five Electronic Reserve Reading Support Material
Instructions
Assignments See the student website for additional recommended learning activities that may help you learn this week's concepts.
Title Type Due Points
Week Five Participation Instructions: Participate in class discussion.
Individual Feb 20, 2017 11:59 PM 4
Learning Team: Post-Implementation Support Instructions: Provide a 1- to 1.5-page Executive Briefing describing plans for moving the organization from the current business operating environment to the new one. Include plans for the following:
• Describe the resources that will be needed for supporting the system during the startup period. • Define ongoing system maintenance roles and responsibilities (Corrective, Adaptive, Protective, Preventive). • Describe procedures for evaluating and prioritizing system enhancements proposed by stakeholders. • Develop procedures for supporting the new system and its users and for applying system patches and upgrades. • Specify procedures that will be needed for securing data assets. • Identify measures to be taken in protecting against security threats from unauthorized access of the network. • Explain how a Disaster Recovery Planning (DRP) and a Business Continuity Plan will protect the organization's future operation. Prepare a Visio® diagram that depicts the integrated system infrastructure supporting the new application.
Zip your assignment into one file.
Click the Assignment Files tab to submit your ZIP file of this week's assignments.
SupportingMaterial:Brewton Business ScenarioLearning Team: Supporting System Conversion
Learning team
Feb 20, 2017 11:59 PM 15
Individual: Continuing Education Instructions: Beyond obtaining your degree, what certifications and/or other continuing education opportunities that are important for you to stay competitive in the job market? Conduct a search on certification and continuing education opportunities related to your current job or a future job. Be sure to research the continuing education and credentialing opportunities through the Software Engineering Institute (SEI) with a focus on best practices in software engineering. Write a 1- to 1.5-page paper describing some continuing education opportunities that could enhance your career. Cite specific examples. Click the Assignment Files tab to submit your ZIP file of this week's assignments.
SupportingMaterial:Software Engineering Institute: The Best Training for Today's Challenges
Individual Feb 20, 2017 11:59 PM 4
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