Lab4

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Lab # 020-360-05-01 – Change Management –

10 Talking Points from “Change Management”

from www.teamtechnology.com

· Our environment is constantly changing. Therefore change management has become a basic leadership skill.

· There is a spectrum of reactions to change, and each person is likely to handle change in different ways.

· xxx

Five basic principles, and how to apply them

Change management is a basic skill in which most leaders and managers need to be competent. There are very few working environments where change management is not important.

This article takes a look at the basic principles of change management, and provides some tips on how those principles can be applied.

When leaders or managers are planning to manage change, there are five key principles that need to be kept in mind:

· Different people react differently to change

· xxx

Here are some tips to apply the above principles when managing change:

· Give people information - be open and honest about the facts, but don't give overoptimistic speculation. Ie meet their OPENNESS needs, but in a way that does not set UNREALISTIC EXPECTATIONS.

· xxx

SUMMARIZATION

On the second page of this article, you can read an expanded description of each of the five principles.

Change Manage HYPERLINK "http://www.teamtechnology.co.uk/changemanagement2.html"m HYPERLINK "http://www.teamtechnology.co.uk/changemanagement2.html"ent part 2

Continued...

(from Change Management )

When leaders or managers are planning to manage change, there are five key principles that need to be kept in mind:

Principle ONE Different people react differently to change

The following diagram represents a spectrum of change:

Stability - - - - - - - - - - - - - - - - Change

Different people have different preferences for where they like to be on this spectrum. Some people like to be at the STABILITYend of the spectrum - they like things to be the way they have always been. Other people like to be at the CHANGE end of the spectrum - they are always looking for something different and new.

Problems arise when the individual's preferences differ from the situation they find themselves in. That is, if:

· a stability-oriented person finds that circumstances are changing quite rapidly, or

· xxx

People tend to resist, therefore, approaches on other parts of the spectrum than where they themselves prefer to be.

Principle TWO XXX

A famous psychologist called Will Schutz identified three basic needs that people have in interpersonal relations. These basic needs are also of fundamental importance in people's reaction to change:

· The need for control

· The need for xxx

EXPLANATION

Principle THREE XXX

EXPLANATION

There are many variations of the "loss curve". One is known as "Sarah" - that is, the individual experiences (in this order):

· S-XX

· A-XX

· R-XX

· A-XX

· H-XX

The common factors amongst all "loss curves" are:

· XX

Principle FOUR XX

EXPLANATION

Principle FIVE XX

In times of significant change rational thought goes out of the window. This means that people often fear the worst - in fact, they fear far more than the worst, because their subconscious minds suddenly become illogical and see irrational consequences. Eg:

· Our company is reducing staff, which means...

· XX

EXPLANTION

Reference:

http://www.teamtechnology.co.uk/changemanagement.html 12/29/2007