Human Resource Management Plan Paper- DUE SUNDAY

GRAND CANYON UNIVERSITY SCENARIO GENERATOR

Module 6 Scenario: Performance Management Cycle

Type: Family Business Size: Medium Size Company Sector: Flower Shop Funding: Investors/Lenders Stakeholders: Investors/Lenders

Decision makers: Managers

Formal organization: LLC

Human Resources Department: Pay-for service arrangement: temporary agency

Stage in Organizational Lifecycle: Birth

THESE ARE THE GIVEN CONSTRAINTS:

ORGANIZATIONAL BACKGROUND:

Founded in: 1963

Dedicated to: The company thrives to provide the best possible experience to all of its business partners and clients.

Culture Our culture is akin to that of a small family. All our employees are partners in the business, share our success, and help us sustain the core values that make us successful.

Structure: Our organization is very flat and consists of three tiers: owners, managers, and non-manager employees.

Mission statement: To ensure that each customer receives prompt, professional, friendly, and courteous service. To maintain a professional and friendly environment for our cusotmers and staff. To provide at a fair price using only quality components. To ensure that all customers and staff are treated with the respect and dignity they deserve. To thank each customer for the opportunity to serve them. By maintaining these objectives we shall be assured of a fair profit that will allow us to contribute to the community we serve.

Vision statement: Within the next five years, we will become a leading provider of products and services to small businesses by providing

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customizable, user-friendly solutions scaled to small business needs.

INTEGRITY: By dealing honestly with our clients, staff, vendors and community.

RESPONSIBILITY: By considering the environment in which we do business, community views and the common good.

PROFITABILITY: By being aware that an appropriate level of profit is necessary to maintain our business and allow our values to continue to be observed.

Values statement: In conducting our business, we will realize our vision by performing our affairs so that our actions provide confirmation of the high value we place on:

Present goals: To reduce delivery and distribution time of products and services. To reduce the number and frequency of customer complaints, and to improve the response time of customers inquiries.

Past goals: To reduce employee turnover by 20 percent by introducing a new employee assistance program. To improve productivity by implementing a company-wide training program. To actively recruit skilled workers into the organization.

Brief SWOT analysis: Strengths: Known brand Positive cash flow Loyal customers Weaknesses: Expensive advertising Too much internal bureaucracy Opportunities: Partner with larger companies to expand services New initiatives to streamline decision making Technological advances Threats: Vulnerability to recession and business cycles Unproven relationship between government and private sector Changing needs and preferences of stakeholders Expected increases in tenured employees compensation

FEEDBACK: Customer feedback: Negative comments:71 Positive comments:51 Issue resolution:7 Reachability:9 Cancellation:7 Friendliness:9

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Product knowledge:7 Overall:6.6 Employee feedback: Negative comments:65 Positive comments:72 Negative comments:65 Positive comments:72 Issue resolution:3 Reachability:7 Cancellation:6 Friendliness:1 Product knowledge:6 Overall:3.9

RESEARCH USING LibGuides: Generic http://libguides.gcu.edu Specific http://libguides.gcu.edu

REFLECT ON: Question 1: Do organizational goals support the mission, vision, and values statements? Question 2: Does the organizational structure support the strategic plan for the organization, communication, decision making, customer service, employee engagement and satisfaction, and cross department interaction? Question 3: Are there apparent gaps in skills, talent, or diversity in the leadership team or staff? Question 4: From a review of the information provided, what areas are in need of further development?

DELIVERABLES: In this assignment, you will address the performance management cycle (PMC). Effective performance management aligns the efforts of supervisors and employees with organizational objectives, promotes consistency in performance assessments, and motivates employees. Assume the role of a manager within your chosen organization and create a PMC plan that addresses management by objectives, individual development plan, training, feedback, and salary administration. Address the topics below in the context of your chosen organization. Management by Objectives(MBO) plan (cascade goals from unit to individual), including: -- Institutional goals -- Individual goals -- Periodic performance reviews -- End-of-year appraisal sessions Individual development plans (IDP for one employee of your choice), including: -- Position description -- Unit organizational chart -- Employee career goal -- Supervisor expectations

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-- Outcomes/Results from previous IDP year -- Timelines and milestones for next IDP year -- Employee comments Unit training and development needs, addressing: -- Goals and objectives -- Timeline -- Budget Feedback (for two employees -- one performing and one struggling), addressing: -- Performance metrics (3-5) -- Type of review (formal, informal) and frequency -- Objective of review/feedback (e.g., motivation, compensation, promotion, disciplinary, etc.) Short description of possible corrective actions Short description of possible recognitions and rewards Promotion/succession planning activities Evaluation and salary administration, addressing: -- A review of salaries across the organization -- Starting salaries and progression NOTE: Refer to additional resources posted as well as to the Libguide for examples.

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