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Amir Mousavi

PROFESSIONAL SUMMARY:

Amir has 8 years of IT technical experience. He spent the majority of his professional time as an IT help desk technician, where he provided services including the following: end-user support; ticket documentation; imaging; Active Directory support; remote users assistance using VPN and other third party online applications, such as LogMeIn, CentraStage, Go to Meeting; installing Point Of Sale (POS) systems and main servers for franchise companies, including Staples, Office Depot and Install Server 2008; and creating domains including the required policies and network drives. He also has experience managing and troubleshooting print servers, plotters, scanners, and copiers.

More than 3 years experiencing Support, Configuration and Deployment VoIP using Cisco and Polycom equipment.

He holds an Associate’s degree in Network Administration in Information Technology. He also holds a Certified WAN Professional (CWP) certification in configuring Cisco routers and switches.

B.S of computer Science program will be completed by March 2017

 

WORK EXPERIENCE:

SOC Reston, VA August 2015 to November 2016

Specialist On Call

Position: NOC Engineer

provided Tier 2/3 triage and escalation support for Specialists On Call’s growing corporate user base, datacenter and cloud environments. manage capacity and growth of Windows server, application and NAS storage environments.

As Network Operating Engineer in Infrastructure, I was working on all system, storage, and virtualization environments strategy for SOC's Infrastructure. This includes planning, design and execution.

· Delivered expert level with Windows servers (2008r2/2012) and enterprise technologies such as Active Directory, DNS, DHCP, Skype for Business, OneDrive, and Office365.

· Possess strong knowledge of configuring and administering Windows Active Directory Group Policies.

· Experienced in designing, configuring and administering VMware 5.5.

· Designed, deployed and supported network/system monitoring tools.

· Can demonstrate competency in infrastructure capacity planning and development and utilization of key performance indicators.

MBN Springfield, VA August 2012 to March 2015

Middle Eastern Broadcasting network

Position: Systems Administrator

Responsibilities include keeping track of HP/Dell Enterprise systems, intact overseas satellite bureaus with Head Office at Springfield, VA. Maintaining DCs, RODCs, Sites Services, Blackberry Enterprise System, Microsoft Exchange systems. Configured monitoring tools for Cisco/Windows and Foundry Switches. Planned and configured daily/incremental backups using VERITAS Backup systems on to NAS and later pushing off to remote storage over the cloud on period basis. Planned, executed Asset Management software for tracking in-house, internet and overseas product in use as of now.

Involved with migration of mailboxes from old Exchange server to new Exchange.

Configured windows and MAC servers under our Sr. System Admin supervision leadership.

Providing the following:

1. Install approved network OS patches.

2. MS Exchange administration and support.

3. File and print service.

4. Remote office support.

5. Broadcast support and administration.

6. ENPS desktop management support.

7. VoIP, telephone and voice mail support.

8. Full desktop support extended to: applications, desktop troubleshooting and maintenance, VPN, roaming and local profiles, etc.

9. Back-end desktop bench testing, workstation image building, application troubleshooting and maintenance, creating and disabling user accounts.

10. Blackberry enterprise support.

11. Enterprise application support and administration (e.g., Email, Deltek, BitCentral, , Anti-Virus, Blackberry ,etc.).

12. Macintosh server and desktop support.

Desktop Support

Sinteg Solutions Inc. Vienna, VA Jan 2010 to Aug 2014

Tell: 703-350-8687

Providing desktop support, installing servers and running cables onsite. Installing and configuring POS for stores such as Office depot, Staples, and William Sonoma, among others.

Help Desk Engineer

ABC Imaging Inc Washington, DC October 2008 to October 2009

Tell: 202-429-8870

Providing phone support and troubleshooting IT issues such as: networking, desktop, printers, and plotters.

Troubleshooting the scan to file feature via FTP and SMB.

Troubleshooting the accounting software onto servers and client workstations.

Coordinating with FM IT team to migrate from Windows Server 2000 to Windows Server 2003.

Troubleshooting remote users using remote technology.

Data Entry

High Tech Solutions, Inc. Arlington, VA April 2007 to April 2008

Tell: 2024916604

Organizing paperwork and keeping paperwork current. Creating and maintaining bank statements in MS Excel. Creating and maintaining tax reports in MS Word.

Audio Visual design

Connecting Point Multimedia, Inc. Arlington, VA April 2007 to April 2008

Tell: 7035876552

Designing audio-visual plans in MS Visio. Organizing paperwork and keeping paperwork current. Creating and maintaining bank statements in MS Excel. Creating and maintaining tax reports in MS Word.

Network Administrator/IT Support

Asre Eghtesad Newspaper Office Tehran, Iran Sept 2005 to Sept 2006

Network Administration for the company, Active Directory management. Installing PCs, monitors, printers, scanners, and network equipment. Network troubleshooting, updating OS Systems, including administration, virus protection, backup and recovery. Performing hardware and software diagnosis of workstations and maintaining all company network resources. Maintaining all company applications, all printing, scanning, fax machine issues, page making with Quark Express design application, and other general end user support. Company size: 40 employees.

Technical Support

Azarakhsh Computer Company Khouzestan, Iran March 2000 to Sept 2005

Tell: +98-916-618-6175

Installing and maintaining virus protection, backup and recovery administration, Performing hardware maintenance including servers, routers, access points and software diagnosis of workstations, maintenance of all company network resources and all company applications. Company size: 20 employees.

SPECIALIZED SKILLS:

Software Microsoft Office97/2000/2003; Microsoft Internet Explorer Languages / Protocols TCP/IP; LAN/WAN Hardware Installation, configuration, and maintenance of personal computers, hard drives, NIC cards, RAM memory, modems, video cards, sound cards, CD-RW drives, and peripherals Operating Systems Windows 95/98,2000; Windows NT Server , 2003 – 2008 server, window XP , Windows Vista , Windows 7 , MAC OS

Languages

Fluent in English and Farsi

EDUCATION:

B.S. Of Computer Science:

March 2017

Associates Degree: IT (Network Administration from TAFE Institute, Australia) Feb, 2007

Certified WAN Administrator (CWA):

The CWA credential validates the hands-on competency in configuring Cisco routers and switches to build a complex Wide Area Network (WAN).

Successfully passed a 3 hour hands-on exam to receive the above mentioned credential

Certified WAN Professional (CWP):

The CWP credential validates the hands-on competency in configuring Cisco Routers and Switches to build a Wide Area Network.

Successfully passed a 3 hour hands-on exam to receive the above mentioned credential