due 6 pm today eastern time . WED DEC 14.
saraalhamdan
introduction_to_business_communications.pptxGeorge Mason University
School of Business
SOM 301 – Fall 2015
Prof. Ashley Yuckenberg
Email: [email protected]
Office Location & Office Hours:
ENT 218, Mondays 10-12
Tuesdays 1-3
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COURSE REQUIREMENTS:
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Writing Style Manual and/or Grammar Handbook
Business Communication Today,
Courtland L. Bovee and John V. Thill, 12th Edition
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http://pages.mail.bfwpub.com/hackerhandbooks/handbooks/
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ATTENDANCE:
Attendance will be taken beginning the second week.
Attendance password will be distributed at class end.
Students who fail to take the quiz in allotted time will not receive credit for attendance.
Students MUST complete attendance assignment in their enrolled lectures.
Quizzes and assignments will be given on Blackboard.
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
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Understanding Communication
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Career Success
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 1 -
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Career Success
In this competitive job market and in the diverse workplace being a good communicator will give you a competitive edge.
Being a good communicator contributes to your personal and professional success.
Business Communication Polishing Your Professional Presence, Shwom and Snyder. Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
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Career Success
3. Good communication skills will make you a more valuable employee.
4. Good communication skills will improve your salary.
5. Good communication skills will make a positive impact on your life outside of the workplace.
Business Communication Polishing Your Professional Presence, Shwom and Snyder. Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
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What is Communication?
In a few sentences respond to the following question:
What is the definition of Communication, in your own words?
What is Communication?
COMMUNICATION is the
Ongoing, dynamic process of sharing ideas, feelings, and meaning.
Interactive process that involves the shared understanding of messages both written, verbal and non-verbal.
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Verbal
Nonverbal
Types of Communication
Electronic
Written
Listening
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Communication Process
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 1 -
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The Communication Process
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Intrapersonal
Interpersonal
Small Group
Intercultural
Media
Organizational
Public
Technology
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Interpersonal
Intrapersonal
Effective Communication
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 1 -
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Effective Communication
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 1 - 18
Language Issues
“ASAP”
Cultural Issues
Thinking Styles
Beliefs and Biases
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Mis-COMMUNICATION
Even basic communication is complex.
Have you ever:
Placed an order at a restaurant and received the wrong food?
Asked someone for directions to a building or a street, received a confusing answer, and had to ask a second person for the same directions?
Sent an email with an urgent request and waited for days for a reply but got none?
Business Communication Polishing Your Professional Presence, Shwom and Snyder. Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
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Examples?
An Example
"On Prime Minister Sato's 1969 trip to Washington, President Nixon insisted that Japan exercise export restrain. Mr. Sato's classic reply, delivered with a heavenward glance, was, 'Zensho shimasu'. Literally translated as, 'I will do my best,' the expression really means, 'No way.' Nixon naturally understood it to mean that he had his guest's agreement. When there was no practical follow-up he denounced Sato as a liar. But unlike Americans, who expect yes or no answers, Japanese are quite happy with the gray areas. 'They hate no, and they hate 'yes'. Raymond Cohen ( 1997 ). Negotiating Across Cultures. Washington, DC: U.S. Institute of Peace Press, 113. Contribution by: Jovan Kurbalija
External Barriers
Copyright © 2012 Pearson Education, Inc. publishing as Prentice Hall
Chapter 1 -
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Barriers to Effective Communication
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Internal
Language
Psychological
External
Social
Cultural
Organizational
Semantic
Mixed Message
Psychological
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External Barriers
Copyright © 2010 Pearson Education, Inc. publishing as Prentice Hall
Chapter 1 - 24
Noise and
Distractions
Channel
Breakdowns
Filtering of
Messages
Competing
Messages
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Examples?
Communication involves PEOPLE
Meaning is conveyed through the ideas and feelings of different persons with distinct personalities and experiences.
Communication is INEVITABLE
You cannot not communicate.
Communication is IRREVERSIBLE
You cannot un-communicate.
Communication is CONTEXTUAL
It is affected by the cultural, social, temporal, physical, & psychological settings in which it occurs.
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Communication is RELATIONSHIP & CONTENT-ORIENTED. The nature of the relationship of those involved can affect the content of the message.
Communication is a “PACKAGE OF SYMBOLS”
Meaning is communicated through the use of verbal and non-verbal symbols.
Communication is PROCESS of ADJUSTMENT
Involves adapting to other people’s communication styles.
Communication is LEARNED
Styles, habits and strategies for communication are the result of what has been or can be learned.
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