Q: here after I analyzed these questions I found that this employee has lack of skill variety and autonomy.
Type of job: SALES (Ticket sales man)
Job description:
• Scheduled advance and last-minute bookings
• Offered discounts and special deals when authorized to do so
• Managed passenger database
• Monitored airline schedules and posted updates on airline website
• Issued personal business and corporate bookings
• Developed and implemented promotional strategies to boost airline bookings
• Consistently offered a high level of customer service
• Worked to resolved passenger booking issues
• Handled internal and external communications.
• Made booking arrangements for clients in person on the phone and online.
• Ensure that all booking procedures followed industry standards.
• Posted schedule changes online and informed clients directly.
• Checked passenger manifests to confirm client bookings.
1 = very inaccurate 5 = slightly accurate
2 = mostly inaccurate 6 = mostly accurate
3 = slightly inaccurate 7 = very accurate
4 = uncertain
__7_ 1. Supervisors often let me know how well they think I am performing the job.
___3__ 2. The job requires me to use a number of complex or high-level skills.
___6__ 3. The job is arranged so that I have the chance to do an entire piece of work from beginning to end.
___7__ 4. Just doing the work required by the job provides many chances for me to figure out how well I am doing.
___5__ 5. The job is not simple and repetitive.
___5__ 6. This job is one where a lot of other people can be affected by how well the work gets done.
__2___ 7. The job does not deny me the chance to use my personal initiative or judgment in carrying out the work.
__7___ 8. The job provides me the chance to completely finish the pieces of work I begin.
___7__ 9. The job itself provides plenty of clues about whether or not I am performing well.
___5__ 10. The job gives me considerable opportunity for independence and freedom in how I do the work.
__6___ 11. The job itself is very significant or important in the broader scheme of things.
___5__ 12. The supervisors and co-workers on this job almost always give me “feedback” about how well I am doing in my work.
Scoring Key
Compute the average of the two items that measure each job characteristic.
2+5-2
Skill variety (2 and 5) __4__
Task identity (3 and 8) -2 _6.5_
Task significance (6 and 11)-2 __5.5__
Autonomy (7 and 10) -2 _3.5__
Feedback from job itself (4 and 9) -2 _7__
Feedback from others (1 and 12)-2 _6__
*The employee has a lack of skill variety and autonomy.
ahmed.moner
hr_homework.docx
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