COVER LETTER

Associates in Arts

Central Piedmont Community College 2012

WORK EXPERIENCE:

Office Manager 2016-present

Hendrick Luxury Collision Center, Charlotte, NC

· Process bi-weekly payrolls for exempt and non-exempt employees

· Account schedules and reconciliations

· Review and Resolve payroll discrepancies and/or employee questions timely and accurately on a weekly basis; take appropriate actions to mitigate future issues

· Accounts Receivables, cash receipts, collections

Customer Service Representative 2013-2015

Abra Auto Body and Glass, Charlotte, NC

· Sales; follow ABRA’s sales process by gathering customer information and providing basic information about ABRA’s services.

· WIP Management; monitor work volume scheduled for center.

· Manage customer payments and maintain accounts receivable collection balances in line with ABRA’s standards.

· Customer Satisfaction; Assist in carrying out ABRA’s process on customer communication throughout the repair process. Ensure that all customers understand the CSI “10” survey process.

Sales Support Representative 2011-2013

AT&T, Pineville, NC

· Welcome customers to our store, coordinate check-in process and customer flow

· Function as a customer experience advocate

· Assist with sales when needed

· Inventory management – including counts, ordering, maintaining, receiving, returning, tracking and securing equipment and supplies

· Prepare bank deposits and balance cash drawer

Bookkeeper

Auto City Dealership 2009-2011

· Handled credit cards and cash transactions for car payments.

· Prepared sales invoice

· Bookkeeper, handled accounts payable and accounts receivable

· Set repayment plans if applicable or mailed financial package for review of possible workout options.

SKILLS:

Language: Fluency in Spanish and English Computer: Microsoft Word, Excel, Reynolds and Reynolds