Health

© 2008, Shelly A Brotherton, PMP; Robert T. Fried, PMP; Eric S. Norman, PMP, PgMP - 1 -

Originally published for the 2008 PMI Global Congress Proceedings – Denver, Colorado

Applying the Work Breakdown Structure to the Project Management Lifecycle

Shelly A. Brotherton, PMP; Robert T. Fried, PMP; Eric S. Norman, PMP, PgMP

Introduction

Today, Project Managers are more frequently finding high value in the creation of Work Breakdown Structures (WBS) as they begin the process of project management. Project success may be attributed specifically to use of a WBS (Halli, 1993). As an essential element of the Planning Process Group outlined in the PMBOK® Guide - Third Edition, everyday practice is revealing with increasing regularity that creation of a WBS to define the scope of the project will help ensure delivery of the project’s objectives and outcomes. Moreover, the more clearly the scope of the project is articulated before the actual work begins, the more likely the success of the project – ―…the intelligent structure of work breakdowns is a precursor to effective project management.” (Homer and Gunn,1995, p. 84). Specifically, the Planning Process Group begins with three essential steps – Scope Planning (3.2.2.2), Scope Definition (3.2.2.3) and Work Breakdown Structure Development (3.2.2.4). (PMBOK® Guide - Third Edition). The following discussion will examine the current trends and practice regarding Work Breakdown Structures.

The Importance of the WBS

Experienced project managers know there are many things that can go wrong in projects regardless of how successfully they plan and execute their work. Component or full-project failures, when they do occur, can often be traced to a poorly developed or nonexistent WBS. A poorly constructed WBS can result in adverse project outcomes including ongoing, repeated project re-plans and extensions, unclear work assignments, scope creep or unmanageable, frequently changing scope, budget overrun, missed deadlines and unusable new products or delivered features. The WBS is a foundational building block to initiating, planning, executing, and monitoring and controlling processes used to manage projects as they are described in the PMBOK® Guide— Third Edition. Typical examples of the contribution the WBS makes to other processes are described and elaborated in the Practice Standard for Work Breakdown Structures–Second Edition. To explain, there are many project management tools and techniques that use the WBS or its components as input (PMBOK® Guide—Third Edition, Chapter 5, Section 5.3). For example, the WBS utilizes the Project Charter as its starting point. The high-level elements in the WBS should match, word-for-word, the nouns used to describe the outcomes of the project in the Scope Statement. In addition, the Resource Breakdown Structure (RBS) describes the project’s resource organization and can be used in conjunction with the WBS to define work package assignments. The WBS Dictionary defines, details, and clarifies the various elements of the WBS. The Network Diagram is a sequential arrangement of the work defined by the WBS and the elements of the WBS are starting points for defining the activities included in the Project Schedule.

The WBS is used as a starting point for scope management and is integral to other PMI processes, and as a result, the standards that define these processes explicitly or implicitly rely on the WBS. Standards that take advantage of the WBS either use the WBS as an input (e.g., PMI’s Practice Standard for Earned Value Management (EVM) and the Practice Standard for Scheduling) or incorporate the WBS as the preferred tool to develop the scope definition (e.g., the PMBOK® Guide—Third Edition, OPM3®).

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Originally published for the 2008 PMI Global Congress Proceedings – Denver, Colorado

WBS Concepts

A WBS, as defined in the PMBOK® Guide—Third Edition is ―a deliverable-oriented hierarchical decomposition of the work to be executed by the project team to accomplish the project objectives and create the required deliverables. It organizes and defines the total scope of the project. Each descending level represents an increasingly detailed definition of the project work. The WBS is decomposed into work packages. The deliverable orientation of the hierarchy includes both internal and external deliverables.‖

With this definition, it is clear the WBS provides an unambiguous statement of the objectives and deliverables of the work to be performed. It represents an explicit description of the project’s scope, deliverables and outcomes—the ―what‖ of the project. The WBS is not a description of the processes followed to perform the project… nor does it address the schedule that defines how or when the deliverables will be produced, but rather is specifically limited to describing and detailing the project’s outcomes or scope. The WBS is a foundational project management component, and as such is a critical input to other project management processes and deliverables such as activity definitions, project schedule network diagrams, project and program schedules, performance reports, risk analysis and response, control tools or project organization.

Defining the WBS

The upper levels of the WBS typically reflect the major deliverable work areas of the project, decomposed into logical groupings of work. The content of the upper levels can vary, depending on the type of project and industry involved. The lower WBS elements provide appropriate detail and focus for support of project management processes such as schedule development, cost estimating, resource allocation, and risk assessment. The lowest-level WBS components are called Work Packages and contain the definitions of work to be performed and tracked. These can be later used as input to the scheduling process to support the elaboration of tasks, activities, resources and milestones which can be cost estimated, monitored, and controlled.

A few of the key characteristics of high-quality Work Breakdown Structures (Practice Standard for Work Breakdown Structures–Second Edition) are outlined below:

A central attribute of the WBS is that it is ―deliverable orientated‖ (Berg and Colenso, 2000). The PMBOK® Guide—Third Edition defines a deliverable as: ―Any unique and verifiable product, result, or capability to perform a service that must be produced to complete a process, phase or project.‖ In this context, ―oriented‖ means aligned or positioned with respect to deliverables, i.e., focused on deliverables.

An additional key attribute of the WBS is that it is a ―…hierarchical decomposition of the work…‖ Decomposition is ―a planning technique that subdivides the project scope and project deliverables into smaller, more manageable components, until the project work associated with accomplishing the project scope and deliverables is defined in sufficient detail to support executing, monitoring, and controlling the work‖ (PMBOK® Guide—Third Edition). This decomposition (or subdivision) clearly and comprehensively defines the scope of the project in terms of individual sub-deliverables that the project participants can easily understand. The specific number of levels defined and elaborated for a specific project should be appropriate for effectively managing the work in question.

The 100% Rule (Haugan, 2002, p 17) is one of the most important principles guiding the development, decomposition and evaluation of the WBS. This rule states that the WBS includes 100% of the work defined by the project scope and, by doing so, captures ALL deliverables—internal, external and interim—in terms of work to be completed, including project management. The rule applies at all levels within the hierarchy: the sum of the work at the ―child‖ level must equal 100% of the work represented by the ―parent‖—and the WBS should not include any work that falls outside the actual scope of the project; that is, it cannot include more than 100% of the work.

The WBS can be represented in a variety of ways including graphical, textual or tabular views. The form of representation should be chosen based on the needs of the specific

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project. Exhibits 1 through 3 below illustrate the very same WBS elements represented in Outline View format (Exhibit 1), Organization Chart format (Exhibit 2) and in the Tree or Centralized Tree Structure (Exhibit 3):

1.0 New Product Release 1.1 New Product Inventory 1.2 Product Documentation 1.3 Product Training Materials 1.4 Project Management

Exhibit 1 – Outline View.

1.0

New Product

Release

1.4

Project Management

1.3

Product Training

Materials

1.1

New Product

Inventory

1.2

Product

Documentation

Exhibit 2 – Tree Structure, or “Organizational Chart” Structure.

1.0

New Product

Release

1.4

Project Management

1.3

Product Training

Materials

1.1

New Product

Inventory

1.2

Product

Documentation

Exhibit 3 – Centralized Tree Structure.

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Originally published for the 2008 PMI Global Congress Proceedings – Denver, Colorado

It is clear the WBS is the starting point in the planning process for many other essential project management processes such as Estimating, Scheduling and Monitoring/Controlling. However, applying the WBS effectively to these processes remains a difficult task for many project managers.

Transitioning from the Deliverable-Oriented WBS to the Project Schedule

Frequent complaints about the relevance of deliverable-oriented Work Breakdown Structures are attributed to the absence of clear guidance about the methodology used to apply this scope definition to other project processes, tools and tasks. In particular, the lack of helpful information about the processes used to apply deliverable- oriented Work Breakdown Structures to project scheduling is seen as the primary obstacle project managers face when attempting to use deliverable-oriented Work Breakdown Structures as a basis for scope management and schedule development. The difficulty they encounter… making the logical association and transition from WBS to project schedule, drives their reluctance to adopt the practice. In fact, much of the available documentation (e.g., (Pritchard 1998); (Rational Unified Process, http://www.ts.mah.se/RUP/RationalUnifiedProcess/manuals/intro/im_diff.htm) for applying Work Breakdown Structures to project scheduling actually suggests the development of ―task-oriented‖ or ―process-oriented‖ Work Breakdown Structures to ease the transition from WBS to project schedule. Demystifying linkages between the Deliverable-Oriented WBS and Project Schedule

To correct and counter this confusing instruction, key guidance to assist project managers can be found in the PMBOK

® Guide—Third Edition, Chapter 6. This chapter, Time Management,

contains much of the information required to explain and resolve the deliverable-oriented WBS – to – Project Schedule transition challenge. Though somewhat obscured by other important concepts presented in this chapter, the core elements that show the linkage between the deliverable-oriented WBS and the project schedule are present. The elements, extracted from the chapter, that explain the transition include Activity Definition, section 6.1; Activity Sequencing, Section 6.2 and project Schedule Development, section 6.5 are examined in detail and contain, specifically, the fundamental concepts required to simplify the process.

Activity Definition (section 6.1) describes the inputs, tools, techniques and outputs necessary to create the listing of activities that will be performed to produce desired project outcomes. The Project Time Management Overview (figure 6-1, page 140) and the detail found in this section clearly show the Scope Statement, WBS and WBS Dictionary as inputs to the Activity Definition process. Tools for development of the Activity List, Milestone List and remaining outputs of the process include Decomposition, Rolling Wave Planning and others. Illustrated simply, this can be described as: Input Process Output

WBS & WBS Dictionary  Decomposition  Activity/Milestone List

Activity Sequencing (section 6.2) explains how the project’s activities, milestones and approved changes are used as inputs to the activity sequencing process, while the tools for developing the outputs are described, including the Project Schedule Network Diagram, updated Activity and Milestone Lists include various network diagramming techniques, such as Precedence Diagramming Method (PDM) and Arrow Diagramming Method (ADM). As above, a simplified view would be; Input Process Output

Activity / Milestone List  Network Diagramming  Project Schedule Network Diagram

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Originally published for the 2008 PMI Global Congress Proceedings – Denver, Colorado

Schedule Development (section 6.5) describes how these two processes are used to produce the end objectives of the process – the Project Schedule, Schedule Model, Schedule Baseline and other related schedule components. Here, the chapter explains how the outputs of the two processes above are incorporated as inputs to the scheduling tools and scheduling methodologies to produce the project schedule. Simplified, this can be illustrated as:

Input Process Output

Activity List / Network Diagram  Scheduling Method/tools  Project Schedule Summarizing the information found in these sections:

The core elements that enable the elaboration and development of the Project Schedule begin with the Scope Statement, WBS and WBS Dictionary.

These inputs are taken through a decomposition process to produce the project’s Activity and Milestone Lists.

These in turn, are input elements to Network Diagramming that produces the Project Schedule Network Diagram and updated Activity / Milestone Lists.

Finally, the Project Schedule Network Diagram, Updated Activity and Milestone Lists are then used as input to the project scheduling tools and methodology to generate the Project Schedule. Illustrated in simplified process-flow form as before, the entire process can be summarized as follows:

Input Process Output

WBS / WBS Dictionary  Network Diagram  Project Schedule

And again, this simplified view in block diagram form: Input Process Output

Network Diagram Project Schedule WBS / WBS Dictionary

Exhibit 4 – WBS to Project Schedule Transition

Putting These Concepts to Work

To illustrate how this process would be put into practice, a simple example will be used. We will presume for this discussion that the WBS elements listed in the outline below are a few of the key scope components derived from an initial home building contract. Representing level 1, 2, 3 and 4, the high-level scope elements include the components of the primary structure, the foundation, exterior walls, roof, plumbing, electrical and interior walls. The component element list – without hierarchical structure appear to the project manager (from the contractor) as follows;

House Project

Primary Structure

Foundation Development

Layout - Topography

Excavation

Concrete Pour

Exterior Wall Development

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Roof Development

Electrical Infrastructure

Plumbing Infrastructure

Inside Wall Development: Rough Finish The WBS in Hierarchical Outline Form

To organize this component list as it might be developed, the contractor might – and intuitive knowledge for even a novice would suggest that the following hierarchical relationship perhaps would apply. For this example, we will presume this work is truly the correct representation. Working with the contractor, the project manager, then, would arrange the high-level deliverables for the House Project in the following manner:

1. House Project

1.1 Primary Structure 1.1.1 Foundation Development

1.1.1.1 Layout – Topography 1.1.1.2 Excavation 1.1.1.3 Concrete Pour

1.1.2 Exterior Wall Development 1.1.3 Roof Development

1.2 Electrical Infrastructure 1.3 Plumbing Infrastructure 1.4 Inside Wall Development: Rough Finish

Exhibit 5 – House Project WBS Elements – An Illustration Here, in Exhibit 5, level 1 indicates the work called ―House Project‖ represents 100% of the work of the project. All other scope (WBS) elements associated with the project would be subordinate to the House Project element. At level 2, there are 4 major components that make up the House Project: Primary Structure, Electrical Infrastructure, Plumbing Infrastructure and Inside Wall Development. Level 3 shows the key components of the Primary Structure: Foundation Development, Exterior Wall Development and Roof Development. And finally the Foundation Development is decomposed into three work elements that become level 4: Layout-Topography, Excavation and Concrete Pour. Granted, this is a highly simplified characterization of the work. It is used here, however, to help illustrate the WBS hierarchical concept, not necessarily the proper breakdown of all the work required to construct a home. Identifying Dependencies between WBS Elements

Looking at this particular breakdown of the work, contractors, project managers and homeowners alike would likely recognize that if this were the work to be completed, it would occur in a prescribed order, with some elements coming before – and being completed - before others begin. For example, it would be very helpful to build the foundation and walls before constructing the roof. Though it isn’t mandatory to do it in this way, building the foundation first and then the walls; establishing this order would allow the roof to be constructed on top of the walls – where it will ultimately be completed and integrated to secure the structure. Certainly this is not the only approach to home construction – and the order can surely be modified to accelerate the building process, but for this illustration, we will presume a traditional home construction project, and the order would be: foundation, exterior walls, then roof. Once the foundation, walls and roof are completed (and assuming additional details such as windows, doors and exterior finish are part of the work), the construction can move to the interior of the home. Here, it would make sense to complete the electrical and plumbing work before putting the interior wall material in place. As before, this order is not mandatory, but common practice would indicate the simplest, quickest and easiest approach would be to first complete the

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work that would be hidden by the interior walls, then apply the interior wall material. Again, for this example, we will use that convention. Representing Scope Sequence and Dependency

With the previous discussion in mind, a project manager could begin developing a very high-level representation of the work described by the scope (WBS) using nothing more sophisticated than pencil and paper to illustrate the dependencies described. Beginning with the House Project element at level 1, and including all of the WBS elements required to show the implied dependency, one representation of the work might look like the set of interrelated elements found in Exhibit 6.

Exterior Wall

Development

1.1.2

Roof

Development

1.1.3

Foundation

Development

1.1.1

Electrical

Infrastucture

1.2

Plumbing

Infrastructure

1.3

Inside Wall

Development –

Rough Finish

1.4

Exhibit 6 – House Project High Level Scope Sequence

This exhibit shows how the project manager would use a sequence representation – or an illustrated dependency map to indicate that Foundation Development (with its Work Packages, Layout-Topography, Excavation and Concrete Pour) must complete before the Exterior Wall Development can begin, and that Roof Development depends on the completion of the Exterior Walls. Once the roof is complete, both the plumbing and electrical work can begin, but the Interior Walls would not start until the plumbing and electrical are complete. (In reality, the word ―complete‖ here could mean ―roughed-in‖ where wires and pipes are run to and from their destinations, but there are no fixtures attached to them.) It is important to note, the work elements shown here are not tasks or activities, but rather significant scope components that logically lead and follow one-another. Once these elements (Work Packages) are decomposed via the process described earlier, the resulting tasks, activities and milestones can be placed into the project scheduling tool. Taking the Process One Step Further – Introducing the concepts of Inclusion and the Scope Relationship Diagram

To further ease the transition from the deliverable-oriented WBS to project schedule, we can refine the central process to more clearly illustrate the relationships between scope elements - before they are placed into the project schedule. In Exhibit 6 above, a scope sequence was used to show dependency between various WBS elements. In this illustration, each element is shown in linear fashion, using a two-dimensional sequential format, with lines connecting the elements to show predecessor and successor dependencies. To produce the network diagram, the two dimensions at the core of the process are order and precedence (or dependency). While these two dimensions are critically important to development of a network diagram, in some cases they are not sufficient to enable the project manager to easily envision the project schedule from the network diagram. Absent from this linear depiction of scope is the addition of a third dimension to complement order and dependency. To clarify – the concept/dimension of ―inclusion‖ can be inserted into the process to convert the linear, two-dimensional network into a diagram that would depict how individual WBS elements are related to one-another, as parent and subordinate elements,

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reflecting in graphic illustration, how they are developed and listed in an outline, chart or WBS template. ―Inclusion‖ as a dimension is used to show which elements are ―part of‖ larger work elements, as well as clearly articulating which WBS elements are not ―part of‖ the work of others. Said another way, some work depicted by a WBS is intended to be seen as being ―part of‖ a higher-order work element, while other elements in the WBS are clearly not ―part of‖ specific higher-order elements. Using the example from the House Project above, we will take another look at the hierarchical outline for the work:

1. House Project

1.1 Primary Structure 1.1.1 Foundation Development

1.1.1.1 Layout – Topography 1.1.1.2 Excavation 1.1.1.3 Concrete Pour

1.1.2 Exterior Wall Development 1.1.3 Roof Development

1.2 Electrical Infrastructure 1.3 Plumbing Infrastructure 1.4 Inside Wall Development: Rough Finish

Describing this outline using the concept of ―inclusion‖, it is easy to see that the WBS Elements 1.1, 1.2, 1.3 and 1.4 – the Primary Structure, Electrical Infrastructure, Plumbing Infrastructure and Inside Wall Development are all ―part of‖ the House Project. They are integral to the completion of the project and are ―included in‖ the work. By the same token, it is clear from the outline that the elements 1.1.1.1, 1.1.1.2 and 1.1.1.3 are all ―part of‖ and ―included in‖ the work that makes up the Foundation Development WBS element (1.1.1). Our sequence diagram in Exhibit 6 shows the precedence and dependency between these elements, but does not clearly show which elements are actually ―part of‖ the scope of other elements. In fact, if you examine Exhibit 6 carefully, you will notice that some of the elements have been left out of the diagram – for example, the level 1 WBS element House Project is not included. Additionally, the first level 2 element, Foundation Development is excluded, as are the three level 4 elements, Layout, Excavation and Concrete Pour. Why have they been excluded? Because including them in this drawing would be confusing and would disturb the illustration of the dependencies that are present. How would it be possible in Exhibit 6 to represent the level 1 or level 4 WBS elements without disturbing the logical flow of the dependencies between the relevant elements? In truth, it is nearly impossible to properly include those elements in this illustration. To correct this issue and explain, we will examine the Foundation Development elements closely. In Exhibit 6 the Foundation Development elements at level 4, Layout-Topography, Excavation and Concrete Pour were excluded to reduce the confusion about the dependency between the level 3 elements, Foundation Development (1.1.1), Exterior Wall Development (1.1.2) and Roof Development (1.1.3). If we were to include them, however, they would also reflect their own natural or logical sequence. For instance, the Layout of the foundation must precede any excavation – and the excavation must be complete before any concrete is poured. Considering the dependency between these elements, they could be shown as a series of scope elements executed in sequential fashion, under the ―parent‖ element ―Foundation Development‖ at level 3. This concept is shown, as an excerpt from the House Project, in Exhibit 8:

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Originally published for the 2008 PMI Global Congress Proceedings – Denver, Colorado

Excavation

1.1.1.2

Concrete Pour

1.1.1.3

Layout –

Topography

1.1.1.1

Foundation

Development

1.1.1

Exhibit 8 – Foundation Development WBS elements from the House Project In this excerpt, it’s difficult to clearly envision or understand the relationship between the parent and children WBS elements other than the fact that we have told you the three elements at level 4 are children of the parent element Foundation Development – which is not accurately represented in Exhibit. If we were to link the parent, the Foundation Development would appear as simply another node in the sequence, when in actuality it isn’t. In truth, the relationship between the Foundation Development element at level 3 and its children at level 4 is more clearly shown in the textual, outline form in Exhibit 9.

1.1.1 Foundation Development

1.1.1.1 Layout – Topography 1.1.1.2 Excavation 1.1.1.3 Concrete Pour

Exhibit 9 – Foundation Development Outline from House Project

Here, it is easy to recognize the parent-child relationship between the level 3: Foundation Development WBS element and the level 4 elements, Layout–Topography, Excavation and Concrete Pour. Because of the indentation of the level 4 WBS elements under the parent element, this outline form communicates to us and clearly shows that Layout-Topography, Excavation and Concrete Pour are actually ―part of‖ and ―included in‖ the work that is called Foundation Development. Showing this in graphic format (see Exhibit 10) using an alternative view to represent this parent-child relationship may help somewhat, but does not fully capture the true relationship between the parent and child elements.

Excavation

1.1.1.2

Layout –

Topography

1.1.1.1

Concrete Pour

1.1.1.3

Foundation

Development

1.1.1

Exhibit 10 – Alternate Foundation Development Graphic from House Project

In Exhibit 10, it is difficult to determine the true relationship between the parent and child elements. Does ―Foundation Development‖ come before or perhaps after the child elements? Of

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course, neither of those would be correct. Is Foundation Development above or below? Neither of those would be correct. Clearly, we need a better way to represent and communicate the relationship between these elements. To solve and illustrate how these relationships actually occur, a Scope Relationship Diagram will be used instead to clearly show the relationships detailed in Exhibit 9, as well as the order and precedence shown in Exhibit 8. The resulting Scope Relationship Diagram reflects the added dimension of Inclusion representing these same WBS elements as follows in Exhibit 11.

Foundation Development

1.1.1

Excavation

1.1.1.2

Layout –

Topography

1.1.1.1

Concrete

Pour

1.1.1.3

Exhibit 11 – Scope Relationship Diagram from House Project Foundation Development Segment

Here, in this Scope Relationship Diagram representation, the Foundation Development WBS element – 1.1.1 is larger and visually includes the lower level elements 1.1.1.1, 1.1.1.2 and 1.1.1.3. With the addition of arrows to show the scope sequence described earlier, we are now able to illustrate how scope elements are planned within the concept of inclusion. In Exhibit 12 it is clear to see that the three elements at level 4 are executed in sequence ―within‖ or as ―part of‖ the scope of the parent element, Foundation Development.

Foundation Development

1.1.1

Excavation

1.1.1.2

Layout –

Topography

1.1.1.1

Concrete

Pour

1.1.1.3

Exhibit 12 – Scope Relationship Diagram from House Project – With Scope Sequence Foundation Development Segment

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Expanding this concept further to include all of the elements in the House Project, a Scope Relationship Diagram showing 100% (Core Characteristic) of the work defined in the eleven- element outline version of the house project presented in Exhibit 5 would produce the visual graphic illustrated in Exhibit 13.

House Project

1

Primary Structure

1.1

Foundation Development

1.1.1

Excavation

1.1.1.2

Layout –

Topography

1.1.1.1

Concrete

Pour

1.1.1.3

Roof

Development

1.1.3

Exterior Wall

Development

1.1.2

Electrical

Infrastructure

1.2

Plumbing

Infrastructure

1.3

Inside Wall

Development –

Rough Finish

1.4

Exhibit 13 – Scope Relationship Diagram for House Project With this illustration, demonstrating or describing which WBS elements are ―part of‖ others is easy. The parent elements always include the child elements, and appear as nested representations of work within the Scope Relationship Diagram. Moreover, it is easy to recognize which WBS elements are both parent and child. Nesting the scope elements clarifies the true relationship between the elements, a representation that previously could be illustrated only in outline form. To take this concept further, while the Scope Relationship Diagram for the House Project enables the visualization of the work ―included‖ within the scope of each parent WBS element, it also allows a more direct and straightforward transition from deliverable-oriented WBS to project schedule. This results from the additional clarity the Scope Relationship Diagram provides, as it represents the relationships between WBS elements graphically, showing how they interact within the entire scope of the project. Added benefits are also derived from this WBS representation. As decomposition is performed against the WBS elements in this Scope Relationship Diagram (the lowest level being Work Packages), the resulting tasks, activities and milestones can be easily grouped in the same manner as the WBS. These will be input to the Project Schedule and will facilitate the grouping of work that will be monitored and controlled during the execution of the project. Beyond the initial view in Exhibit 13, the various WBS elements can then be moved into a logical sequence. Dependency lines can be added to illustrate how the sequence of each of the scope elements within the project (parents and children) relate to and depend on one another. This reveals a logical representation of the sequence of the work to be performed. Using the Scope Relationship Diagram from Exhibit 13, adding the dependency lines would produce the logical sequence shown in Exhibit 14.

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House Project

1

Primary Structure

1.1

Roof

Development

1.1.3

Exterior Wall

Development

1.1.2

Electrical

Infrastructure

1.2

Plumbing

Infrastructure

1.3

Inside Wall

Development –

Rough Finish

1.4

Foundation Development

1.1.1

Excavation

1.1.1.2

Layout –

Topography

1.1.1.1

Concrete

Pour

1.1.1.3

Exhibit 14 – Scope Relationship Diagram for House Project – with Scope Sequence Using this approach, the project manager is able to use a step-wise process to create the linkage between the components of the deliverable-oriented WBS and the scope of the project, prior to further decomposition and development of the Project Schedule. Most importantly, representing the WBS in this way may simplify the transition from WBS to a Project Schedule we described at the beginning of the chapter. To conclude this discussion, we want to be sure you are able to clearly see these two methods as reliable ways to transition from the deliverable-oriented WBS to the Project Schedule. So to recap, a clear path can be drawn from deliverable-oriented WBS to Project Schedule, if that path is taken through a logical sequence of decomposition and network diagramming. This concept is represented in Exhibit 15, which is a repeat of the concepts we discussed at the beginning of the chapter. Input Process Output

Network Diagram Project Schedule WBS / WBS Dictionary

Exhibit 15 – WBS to Project Schedule Transition As we have described, once the WBS is complete, illustrated (documented) and placed under change management control, it becomes the foundation for other important aspects of the project, including the project schedule, risk management plan, budget and financial management plan, quality plan, resource management plan and others. Beyond this, the WBS plays a vital role in the executing, monitoring, controlling and closeout phases of a project, and in so doing, transitions from being seen primarily as a planning tool, to an active role, where the WBS becomes the basis for decision making. It establishes clear boundaries for the project during the initiating and planning phases, and provides a ready tool for ensuring those boundaries are protected during the remaining phases of the project.

Summary

In summary, applying the WBS to the Project Management Lifecycle is simply an outcome of effective scope analysis, WBS development and careful project management execution, monitoring and control by the project manager. Applying a carefully articulated WBS and WBS Dictionary to subsequent project processes further utilizes tools such as the Network

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Diagramming technique or Scope Relationship Diagram development and results in the creation of a baselined Project Schedule, drawn from the decomposition of Work Packages - which reveals key project tasks, activities and milestones. Key attributes associated with effective WBS development are included below. An Effective Work Breakdown Structure:

Is a deliverable-oriented grouping of project elements

Is created by those doing the work

Contains 100% of the work defined by the scope or contract and captures all deliverables (Internal, External, Interim) in terms of work to be completed, including Project Management

Defines the context of the project, clarifies the work and communicates project scope to all stakeholders

Is expressed as an illustration, chart or outline, providing a graphical or textual breakdown

Arranges all major and minor deliverables in a hierarchical structure - and is constructed so that each level of decomposition contains 100% of the work in the parent level

Should contain at least 2 levels

Uses nouns and adjectives – not verbs

Evolves along with the progressive elaboration of project scope, up to the point of scope baseline, and thereafter in accordance with project change control - allowing for continual improvement

Employs a coding scheme for each WBS element that clearly identifies the hierarchical nature of the WBS when viewed in any format

To develop effective Work Breakdown Structures and apply them throughout the conduct and duration of projects, the project manager should take the guidance provided here and apply WBS construction activities independently of the project schedule or scheduling tools. To do this, the project manager will reference a set of key documents to begin the development of the WBS. These include (and may not be limited to):

The project charter

The project problem statement or scope definition

Applicable contract or agreement documentation

Existing project management practice Armed with these documents as the basis for WBS development, the project manager will guide the project team through the development of a deliverable-oriented WBS, carefully relating all WBS elements to these foundational documents and associating work described by the WBS to specific scope boundaries defined by them. These activities are typically performed by engaging the entire project team in ―brainstorming‖ or ―idea-generation‖ sessions, using affinity diagramming techniques and iterative decomposition to define the WBS elements - all independent of the project scheduling tool.

Once complete, the WBS is placed under ―Change Control‖ and will be managed in accordance with the Change Management processes defined for the project - allowing for the expected and inevitable change that will impact the scope of the project. When these changes occur, they are reflected not only in the project schedule and budget, but are documented as changes to the Scope Statement, Charter, contract, agreements and of course, the WBS. In this way, the project manger will have constructed a Work Breakdown Structure that directly links to sponsoring documents, provides a basis for project schedule and process management, yet is designed to grow and flex with the changes that impact the project in a controlled and controllable manner.

© 2008, Shelly A Brotherton, PMP; Robert T. Fried, PMP; Eric S. Norman, PMP, PgMP - 14 -

Originally published for the 2008 PMI Global Congress Proceedings – Denver, Colorado

References

Kerzner H. (1997). Project management: A systems approach to planning, scheduling,

and controlling (6th ed.). New York: John Wiley & Sons

Project Management Body of Knowledge (PMBOK ®

Guide, Third Edition.). Newtown

Square, Pennsylvania: Project Management Institute Inc.

Work Breakdown Structures, Version 2.01, (November, 2004) James R. Chapman,

retrieved 2/22/05, Website http://www.hyperthot.com/pm_wbs.htm

Pritchard, Carl (1998), How to build a work Breakdown Structure, The cornerstone of

Project Management. Arlington, Virginia: ESI International

Haugan, Gregory T. (2002), Effective Work Breakdown Structures, Management

Concepts, Vienna, Virginia

Independent Verification and Validation White Paper (December 2002) Macdonald

Bradley, Inc., retrieved 2/20/2005, Website:

http://www.mcdonaldbradley.com/comps/white%20papers/IVV%20white%20paper.

pdf

Performance Based Contracting: Development of a Work Statement (August, 2001),

Department of Energy, retrieved 1/18/2005, Website:

http://www1.pr.doe.gov/acqguide/AGChapter37.htm

Practice Standard for Work Breakdown Structures – Second Edition (2006). Newtown

Square, Pennsylvania: Project Management Institute Inc.

© 2008, Shelly A Brotherton, PMP; Robert T. Fried, PMP; Eric S. Norman, PMP, PgMP - 15 -

Originally published for the 2008 PMI Global Congress Proceedings – Denver, Colorado

For more information on Work Breakdown

Structures, check out the new book from Eric S.

Norman, Shelly A. Brotherton, and Robert T. Fried.

Created by the three experts who led the

development of PMI's Practice Standard for Work

Breakdown Structures, Second Edition, this much-

needed text expands on what the standard covers

and describes how to go about successfully

implementing the WBS within the project life

cycle, from initiation and planning through project

closeout.

Using a real-life project as an example throughout

the book, the authors show how the WBS first

serves to document and collect information during

the initiating and planning phases of a project.

Then, during the executing phase, the authors

demonstrate how the WBS transitions to an active

role of project decision-support, serving as a

reference and a source for control and

measurement.

Work Breakdown Structures: The Foundation for Project Management Excellence

ISBN: 978-0-470-17712-9

http://www.pmi.org/Marketplace/Pages/ProductDetail.aspx?GMProduct=00101082601

http://www.wiley.com/WileyCDA/WileyTitle/productCd-0470177128.html

The project/The project information.docx

Health Insurance Market Place (healthcare.gov): A Project Management Perspective

The information:

Use information from: 1) “From the Start, Signs of Trouble at Health Portal (Which is in the attached PDF file)” and 2) “How the Federal Exchange Is Supposed to Work, and How It Didn’t” (graphic) (Which is in the attached PDF file) and the following online articles:

3) http://www.cioinsight.com/it-management/project-management/project-management-lessons-from-healthcare.gov.html

4) http://www.informationweek.com/strategic-cio/healthcaregov-hard-earned-lessons-for-cios/d/d-id/1324456

to answer the following questions. In addition, be sure to review: https://www.healthcare.gov

Provide well-supported claims and assertions that demonstrate and understanding of project management processes with a specific focus on “applying the work breakdown structure (WBS) to the project management lifecycle (Which is in the attached PDF file)”. Writing must be at a college level, and responses must be clear and concise.

The questions:

1. As detailed specifically in (4), "Healthcare.gov is not just a website …Healthcare.gov is a complex eligibility verification and determination application that is integrated with a data services hub that serves as a broker for all the requesters and responses that are coming from those authoritative sources." Speculate on how greater attention to WBS could have supported a more successful rollout? In articulating your response, provide a minimum of two (2) conceptual points and one (1) specific example across each of the recognized lifecycle phases of design, development, and deployment.

· Response should reflect an understanding of the nature, scale, and scope of the effort, as detailed in the readings.

· Specific example may be “hypothetical” but should be appropriate

2. Select one (1) of the lifecycle phases discussed in Question (1). Using the WBS in hierarchical outline form, offer a “high-level” (simplified) instantiation of a breakdown of the work that would be required to support the selected phase. Your instantiation should include some examples through level 4. (work packages)

· Again, response should reflect an understanding of the nature, scale, and scope of the effort, as detailed in the readings.

· Think as an engineer with an understanding of the engineering design process

3. As discussed in (3), “Beta can be your best friend. A beta site might not have been feasible for HealthCare.gov, but a minimally viable solution would have provided the environment needed for developers to test and improve the integration and the Website’s underlying technologies. Wherever possible, CIOs should take advantage of user willingness to freely test beta developments” Offer some specific project management insights into how “beta” could be incorporated into the work of Healthcare.gov. Revisit your response to Question (2) and provide an iteration of your outline that includes appropriate elements that would support an integration of beta developments.

· Again, response should reflect an understanding of the nature, scale, and scope of the effort, as detailed in the readings.

· Think as an engineer with an understanding of the engineering design process: iterative nature of “doing” engineering