3 Assignments for Hospitality (DUE TOMORROW 12/01 BY 7PM)

Risk Management

Risk Team Leads and Contact List

Stefania Gemignani: Lead Coordinator – (650) 555-1234

Sally Sue: Emergency Lead – (650) 555-5678

Jeff Deer: Technical Lead – (650) 555-9123

Tracy Crew: Disaster Lead – (650) 555-4567

Response Support and Contact List

Stefania Gemignani: Lead Coordinator/Support – (650) 555-1234

Sally Sue: Emergency Lead/Support – (650) 555-5678

Jeff Deer: Technical Lead/Support – (650) 555-9123

Tracy Crew: Disaster Lead/Support – (650) 555-4567

Jessica Tea: Support – (650) 555-8912

Dean Smith: Support – (650) 555-3456

Cory Spell: Support – (650) 555-7891

Elizabeth Frank: Support – (650) 555-2345

Types of Risks

 Accidents and Medical Emergencies

 Technological Events

 Disaster Events

Emergency Response Plan

Accidents and Medical Emergencies

PRIORITY STATUS: HIGH

 Serious accidental injury

 Medical condition emergencies

 Allergic reactions

Risk Preparations

Accidents and Medical Emergency Lead will be responsible for ensuring all preparations are

made, monitored and status reported to lead coordinator daily.

 Have up to date first aid and CPR training

 Meet with hotel management to go over their established accident and medical emergency

procedures.

 Create an emergency response plan, create copies and have posted within event

management areas.

 Hold meeting with risk management team to discuss plan, incident reporting, and proper

manners while attending to emergencies.

 Create first aid bags and locations around facility that are clear marked

 Obtain all information in regards to attendee allergies, dietary needs, and medical

conditions.

o Use collected data to notify appropriate team members and facility staff.

 Conducting a walk-through twice daily to ensure facility and environment have minimal

hazard and obstacles, and if any are found ensure proper signage, labeling, and/or remove

from attendee access.

 Monitor attendee and non-attendee persons, unusual behavior, change in health etc.

 Have attendee emergency contact lists readily available.

 Supply an emergency contact list for attendees

Actions if Risk Occurs

Accidents and Medical Emergency Lead will be responsible for conducting response, working

with victim, and giving directions to response team.

 Have first aid kit on hand

 Have open communication with response team via communication device

 1 response team member is given duty to notify EMS(911) , locate and deliver them to the

scene

 Clear scene of attendees not directly involved

 Begin proper first aid and/or CPR procedures

 1 response team members begins proper paper work and reports

 Stay with victim until EMS arrives

 Contact victim emergency contact

 Notify insurance and lawyers if deemed necessary

Technological Events

PRIORITY STATUS: MEDIUM

 Power outage

 Computer system crash

 ATM’s down

Risk Preparations

Technological Event Lead will be responsible for ensuring all preparations are made, monitored

and status reported to lead coordinator daily.

 Communicate with facility management about IT support and procedures

 Develop a technological event plan

 Hold meeting with risk management team to go over plan

 Check computer system is up-to-date and running every morning prior to registration

opening.

 Ensure Wi-Fi, firewalls, and security is running

 Run system cleaning on all computers at end of day

 Download all files on to external hard drives or the cloud at end of day

 Print hard copies of all attendee data and other important documents and supplies to run

event without the need for computers if necessary

 Have map of facility with locations of power boxes and generators

 Ensure generators are operational prior to start of event

 Have power outage kit prepared

 Check on site ATM twice daily

 Compile list of local bank branches and ATM in a 5 mile radius

 Supply a tech support contact list for attendees

Actions if Risk Occurs

Technological Event Lead will be responsible for conducting response and working with

supports.

 Computer system crash

o If computer system or part of the computer system crashes, use back up hard

drives of cloud to restore

o Resort to hard copy documents and manual registrations if necessary

o Contact IT for support

 Power Outage

o Move all attendees to one open safe predetermined location

o Check power boxes and generators

o Response team members communicate and keep attendees calm

o 1 response team member is given duty to obtain power outage kit and first aid

kit.

o Communicate with facility staff for updates

 ATM’s Down

o Have list of local bank branches and ATM in a 5 mile radius available for

attendees

o Notify Facility management

o Contact proper supports to fix ATM

Disaster Events

PRIORITY STATUS: LOW

 Fires

 Storms

 Hurricanes

Risk Preparations

Disaster Event Lead will be responsible for ensuring all preparations are made, monitored and

status reported to lead coordinator daily.

 Communicate with facility management regarding disaster procedures

 Ensure all exits and exit routes are posted and easy to follow

 Check weather reports daily three weeks prior to the event and each day during the event

 Create a disaster response plan, create copies and have posted within event management

areas.

 Build a disaster kit with all needed materials

 Have up to date first aid and CPR training

 Hold meeting with risk management team to discuss plan, incident reporting, and proper

manners while attending to emergencies.

 Have attendee emergency contact lists readily available.

 Produce modified emergency packet to give to all attendees.

Actions if Risk Occurs

Disaster Event Lead will be responsible for conducting response, working with local response,

and giving directions to response team.

 Obtain Disaster kit

 Have open communication with response team via communication device

 Response team members communicate and keep attendees calm

 1 response team member is given duty to notify EMS(911) and ensure all alarms going

 Move attendees to proper fire exits and/or designated safe zones

 4 response team members given duty to divide attendee list to conduct head count

o They will notify Lead of anyone missing

o Lead will notify Rescue Authorities

 Notify insurance and lawyers if deemed necessary

Local, Provincial, and Federal Ordinances

Local Contact Numbers

City Information: 311

Emergency: 911

Hilton Riverside New Orleans Hotel

All emergency procedures will be followed and used to base all additional plans. All additional rules and

regulation in regards to safety will be followed and adhered to.

City of New Orleans

All forms of communication done by the city will be monitored and checked for any alerts that affect the

area and/or event attendee. In case of emergencies all laws and instructions given by the city’s

emergency authorizes will be supported and followed.

Permits

None are needed for this event.

Fire Department

New Orleans Fire Department (NOFD)

There are no circumstance within the event that need permits from NOFD but the event will do its part

to reduce risk by:

 Using flame resistant materials in all decorations

 No use of open flames: except for buffet tables

 Fire approved lighting

 Use of power strips and surge protectors

 Staying within room capacities

 Keeping all exits clear

Crowd Control

Use of security, stanchions, signage throughout the venue, clear communication, and produced

schedules and procedures given to attendees will be down to ensure overcrowding is minimal. If

deemed necessary local authorities will be called for further assistance.