Write a response litter to to attached one. ( Business Litter)

To: Bouquet international: [email protected]

From: Hind Aljohani: [email protected]

Subject: Request for a refund on delivery of flowers

Dear Customer Care,

I would like to place a complaint about the services I received recently. I must assert that

I was disappointed by the services delivered recently when I ordered some flowers from your

organization. I am writing this letter in quest for a refund for services not delivered as expected.

There was an issue with the initial delivery of the flowers for my girlfriend since there was a

breakage and she was advised to return the package. In addition, the same order that was

returned initially was delivered to Sue’s workplace three days later. However, she was not around

and a friend not knowing the history of the order signed on the delivery. I have been charged by

the company and would like to be refunded.

I would like to resolve these issues through a refund of the amount paid for the service. I

request for refund since the order was not used for the intended purpose and was not delivered in

line with the order placement instruction. It may not be the fault of the company that there were

issues on delivery but the order was returned back with the same number meaning the flowers

did not get to the main organization. Enclosed are the details of the order plus the order number,

which will guide the company in establishing the claim is legit. I will recommend on the

packaging of the products.I am looking forward to your reply and resolution of my claim. Please

contact me using the emails address and numbers in this letter.

Sincerely

Hind Aljohani

Phone Number: (465)-364-4647

Account Number: 1234567890