OBJECTIVE:
To become gainfully employed with a company enabling further professional growth and development of my current customer service, business and management skills.
EDUCATION:
Business Administration: September 2014- Present DeVry University Atlanta, GA
Computer Information Systems: June 2004- January 2006 Savannah Technical College Savannah, GA
WORK EXPERIENCE:
Personal Banker
Wells Fargo - Atlanta, GA- April 2016- Present
· Building and managing customer’s accounts
· Understanding customers’ financial needs in order to achieve the greatest possible value from our products and services
· Analyzing current customer relationships and proactively contacting customers with recommendations to help achieve financial success
· Developing and maintaining relationships with partners to maximize sales opportunities
Retail Sales Associate
T-Mobile - Atlanta, GA- June 2011 to April 2016
· Presented, demonstrated, and explained features and benefits of the products in order to close sales
· Maintained an awareness of all promotions and advertisements
· Assisted with merchandising, displays, and price changes
· Explained financing options for purchasing merchandise and processing applications
· Handled customer complaints via telephone and in person
· Assisted upper management with the onboarding process by facilitating training and mentoring of new associates
Sales Professional
HHgregg - Savannah, GA - July 2009 to May 2011
· Presented, demonstrated, and explained features and benefits of the products in order to close sales
· Facilitated training sessions upon the arrival of new promotions or products
· Explained financing options for purchasing merchandise and processing applications
· Handled customer complaints via telephone and in person
· Processed transactions including setting up deliveries and installations for products
Sales Supervisor
Circuit City - Savannah, GA - June 2005 to March 2009
· Managed, motivated, and coached a team to increase sales and ensure efficiency
· Performed weekly cycle counts to ensure accurate inventory
· Analyzed sales figures and forecasted future sales volumes to maximize sales
· Maintained daily paperwork in accordance to audit and loss prevention standards
· Responded to customer complaints and comments
· Controlled staffing needs including interviewing, scheduling, conducting appraisals and administering corrective action methods when necessary