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OBJECTIVE:

To become gainfully employed with a company enabling further professional growth and development of my current customer service, business and management skills.

EDUCATION:

Business Administration: September 2014- Present DeVry University Atlanta, GA

Computer Information Systems: June 2004- January 2006 Savannah Technical College Savannah, GA

WORK EXPERIENCE:

Personal Banker

Wells Fargo - Atlanta, GA- April 2016- Present

· Building and managing customer’s accounts

· Understanding customers’ financial needs in order to achieve the greatest possible value from our products and services

· Analyzing current customer relationships and proactively contacting customers with recommendations to help achieve financial success

· Developing and maintaining relationships with partners to maximize sales opportunities

Retail Sales Associate

T-Mobile - Atlanta, GA- June 2011 to April 2016

· Presented, demonstrated, and explained features and benefits of the products in order to close sales

· Maintained an awareness of all promotions and advertisements

· Assisted with merchandising, displays, and price changes

· Explained financing options for purchasing merchandise and processing applications

· Handled customer complaints via telephone and in person

· Assisted upper management with the onboarding process by facilitating training and mentoring of new associates

Sales Professional

HHgregg - Savannah, GA - July 2009 to May 2011

· Presented, demonstrated, and explained features and benefits of the products in order to close sales

· Facilitated training sessions upon the arrival of new promotions or products

· Explained financing options for purchasing merchandise and processing applications

· Handled customer complaints via telephone and in person

· Processed transactions including setting up deliveries and installations for products

Sales Supervisor

Circuit City - Savannah, GA - June 2005 to March 2009

· Managed, motivated, and coached a team to increase sales and ensure efficiency

· Performed weekly cycle counts to ensure accurate inventory

· Analyzed sales figures and forecasted future sales volumes to maximize sales

· Maintained daily paperwork in accordance to audit and loss prevention standards

· Responded to customer complaints and comments

· Controlled staffing needs including interviewing, scheduling, conducting appraisals and administering corrective action methods when necessary