Reserved For Wendy Lewis (Business Information Systems)

Business Information Systems

MGMT 393

Course Project Guidelines

Each student will be part of a group making a presentation of a Management Information System (MIS). The system may also take the form of a Transaction Processing System (TPS) or Customer Integrated System (CIS). Each group will have 3 - 4 members. Think of yourselves as part of a management team assigned to make a presentation to upper management. The team will be responsible for determining their information system needs and they are charged with completing the full design and implementation plan of the MIS that supports those needs.

The MIS may address any business or business system chosen by the team. The course project should demonstrate an understanding of the material covered in the text through the integration of that material in the discussion of the design, testing, and implementation of the MIS.The MIS and implementation plan will be submitted by the group. You are given the flexibility to choose your own business situation. You will use IT to gain a competitive advantage, solve a problem, or enter a new market. Be creative – as an example from a previous project, a church using a data warehouse, word processor/power point to eliminate church bulletins and hymnals.

Remember to include the following key elements in your system:

1. Information.

2. Information technology.

3. People.

Evaluation of the presentation will be based primarily on its content, however a professional appearance is expected.

A written document should be submitted by the group. This will consist of one written paper from the group (minimum 9 pages in the body of the document, more is fine too – does not include the cover page and table of contents) prepared by the group and a set of PowerPoint slides. The document should be error free, typed, double spaced, and have 1" margins. The document should contain a cover page and table of contents (these do not count as part of the body of the document).Please number the pages. The PowerPoint slides do not need to be sophisticated – outline (bullet) format is fine.

Each individual within the group should contribute to the outcome of the project (with 3 members in the group this would be about 3 pages each, but that is for you to work out within your group). To the end, I would like each member of the group to submit a survey to me with a peer evaluation of the percent of contribution by the members of their group (include yourself – the percentages should total 100 percent).

Working in a group may be a challenge. Learning to integrate ideas and manage a project in a virtual environment is part of the learning outcome of this assignment.

Business Choices:

1. Lambert's Cafe- TPS for Reservation System

Outline:

I. Introduction

A. Lamberts Restaurant is family friendly sit down restaurant that was established in 1942 by Earl and Agnes Lambert.

B. To improve our customers experience we are looking to implement a reservation tracking system.  

II. Statement of the Problem

A. Lamberts is experiencing longer than normal wait times.

A. Promote having large crowds.

B. Lamberts currently doesn't have a systematic approach to scheduling and tracking reservations

C. Lamberts has three locations in two different states and would like to incorporate one reservation system that serves all locations.

D. Without a reservation system Lamberts could be missing out on a larger portion of the market share

III. SWOT Analysis  

A. Strengths

A. Staff is accustomed to large groups.

A. Staff is accustomed to unscheduled parties.

B. Weaknesses

B. No current reservation system in-place

B. Lamberts does not currently accept credit cards.

C. Opportunities

C. Be more prepared for fluctuations in customers.

C. Provide better customer service

C. Minimize workload on restaurant staff

c. Automating the reservation system ensures efficiency, accuracy and lowers operational costs(Baltzan pg.68).

1. Open up new markets/add customers

1. Having more payment options can causes impulse spending. (Attract more customers)

D. Threats

1. Customers leaving due to long wait times.

1. Local restaurants

IV. Goals of the New System

A. Improve operational processes

1. Reservations

1. Staffing requirements

1. Inventory levels

B. Gather and store customer information

1. Used to upsale

1. Send sales information/Discount codes

C. Goal 2

C. Goal 3

III. Details Concerning the Solutions

C. Information

C. Information Technology

C. People

IV. Development Life Cycle:

A. Planning

B. Analysis

C. Design

D. Development

E. Testing

F. Implementation

1. Document process

2. Establish performance measures

3. Measure performance

G. Maintenance

VII. Cost Benefits

G.  

G.  

G.  

VIII. Conclusion

Sources-