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User Training and System Maintenance

Junide Pauleus

South University

User Training and System Maintenance

Training plan

Intended participants

The expected participants are the ones who are directly involved and the people who use the systems. One who is in charge of organizing the workers should organize for the day when they will miss the job and attend the training. Training will be of great importance because the systems installed are new and they have to know how to operate them. Training will reduce the rate in which the system will break down and avoid the risk of destroying them.

Training content

The trainers are supposed to give the necessary information about the new systems and make them familiar to the employees. The needed information includes how to switch the systems on and off after closing the job. It is also importance to teach them the simple basic knowledge on operating the systems for prolific output. The employers should also have information on how to handle the systems and how to store them appropriable. Lastly, the information of maintenance is critical, in that case, the employees should be shown precaution measures and underlying mechanism.

Training methods

Since we are working with machines or systems application seems to be more appropriate than the theory part. The trainer should have the real systems and help people manipulate them until they get used to them. There can be a demonstration of how the systems are used and then the individuals should be given time to practice on their own. The trainers should be almost equal to the number of employees for easy mastery of content. Hands on are critical because the skills being taught will be simple compared to theory. Projectors can be used in the general demonstration for every individual to see. The handout is also a way of giving the information where they will read and get the information. The trainers should try and attend every individual when the process is going on.

Training location

The training area can in the workplace where the systems are assigned. The rooms should be spacious, and security should be maintained at all cost. The rooms should have electricity, and it should be well lighted with several sockets. The training can as well take place outside the faculty to break the boredom. When the training is outside it will make the employees eager to understand since they will train others when they get back to the workplace.

Training schedule

The training should take place when most of the employees are not busy and occupied. The weekends are the best days mostly on Saturdays since everybody is available. Depending on the number of employees being trained the period of training will be planned. The training should take a month bearing in mind that it only occurs on Saturdays. The rate in which the employees understand the skills will determine whether more time needs to be added or reduced.

Training Resources.

Projectors are the best to use when conducting such a training exercise. The reason why the projectors are the best is that of the numbers. It’s hard to teach a large group of computers, and maybe some of them do not know how to operate them. Training materials must be present because it if from there that the people get references. Training personnel’s cannot miss because they are the people offering the training process. The personals should be competent and highly knowledgeable on the use of the electronic systems. The cost of the resources mentioned above required in training must be considered. The faculty must be consulted so that they can give the conditions and what they have budgeted on the training. The more the cost the resources are, the more efficient they are to the employees and the company.

Training the Trainers 

Training the trainers is of great importance since the period for training is not enough for real mastery of content. The rate of understanding again is different since there slow learners who are part of the group and need more attention. Trainees who seem to capture the content and skill first should be given more time so that they can train the others once they get back to the workplace. The trainer will be given knowledge by the professionals who have a great experience on the new systems. It will be simple for them to understand since they will get the information from the experts who have interacted with the systems.

Training Description

Conducting the training

The training must have excellent illustrations because it involves practical activities and if there are illustration, it will be easy to understand. The diagram should show clearly how the new systems works and they guide the trainees in practical (Berg, 1999). Since projectors are the best to use when dealing with big numbers power point presentations must be there. The presentation should be prepared well with colored slides so that the trainees can enjoy learning and animations should be present. Projectors will help save the available time and make easy.

Future training plans

New employees should be recruited so that they will teach the others who will join the institution later (Minkovitz, 2016). The training should be stopped since technology keeps on advancing day by day. There is the need to maintain the training moving since people are good at forgetting. Training refreshment is also importance for employees to learn new skills or advanced levels (Smith, 2016). Computer-assisted Training.

Training modules in computers are essential because the employees who never got a chance to attend the training will learn from there. More knowledge will come from the network modules that are supplied. The computer will also help train employees without missing a job for a whole day or some weeks.

Summary

The connection of the EMR should be made by the expert to ensure that the servers, computers, printers and other hard wares are working well. The supply of energy or electricity should be good. Proper maintenance ensures that the systems are working together.

There should be proper monitoring of the application operation and RFP to make sure the systems are working as required. The software's should be tested whether they give what is needed of them every time. There should be no slowdown of the software's and that makes one know they are working efficiently.

The system interface is checked by observing how it is operating considering the speed. One can send a short message or even a test result of a patient to the other system. Considering the speed taken by the message to reach the other systems one will know if the data is moving smoothly. If there is a delay, the problem should be sorted out immediately.

Transferring old data to new systems can be done through transfer cables or even hand discs. The side drive can carry substantial information and it is portable. It is the best to use when transferring information in the systems.

For one to ensure the system can work under maximum load, try and overload it with information and see how it will react. When the system get used to overload it will be the best because it can very many patients without breaking down or even hanging.

References

Berg, M. (1999). Patient care information systems and health care work: a sociotechnical approach. International Journal of Medical Informatics, 55(2), 87-101. Retrieved December 12, 2016

Minkovitz, C. S. (2016, December). Meaningful Research. Academic Pediatrics, 16(8), 705-706. Retrieved December 12, 2016

Smith, A. J. (2016, November). Universal Cholesterol Screening in Children: A Systematic Review. Academic Pediatrics, 16(8), 716-725. Retrieved December 12, 2016