Final Project Due

Running head: TOPIC SELECTION 1

Topic selection

Weltee Wolo

Rasmussen College

Author Note

This paper is being submitted on October 17, 2016, for George Ojie-Ahamiojie’s

B420/GEB4505 Organizational Development course

TOPIC SELECTION 2

Walmart is one of the largest companies in America; it has solidified its position as the

biggest retailer in America and the world over with several branches all around the globe.

Walmart prides itself in affordable products for everyday Americans. This is a promise it seems

to have kept so as to solidify its place at the top.

Recently, the company has been going through a number of challenges inclusive of lowered

stock prices and very low sales, most of its customers are not in a position to afford to shop

because of the state of the current economy and its inability to fully penetrate the online market.

Economists have termed it as a period of a “perfect storm” and as such, there is a need for

change. The fundamental problems affecting the performance of Walmart is its management.

Walmart management has failed to fulfill its required expectations. It has failed to provide a

sufficient online presence considering the size of the store. The administration has also failed to

provide its customers with adequate services. Service provision failures are evident in the

untrained employees who are not able to cater to all the customer needs. Service provision has

also failed because the gap between the managers and the customers has widened and as such the

customers no longer feel valued.

Some of the recommendation that could prove useful to the Walmart owners and management

team include taking the time to re-evaluate its service provision. Walmart should invest in

training its employees to ensure they can cater to all the customer needs. Another

recommendation is to benchmark from other companies who have succeeded in establishing a

strong online presence. Taking time to learn what they can do to improve their presence from

others could prove very useful.

TOPIC SELECTION 3

Reference

Wal-Mart faces big hurdles - Yahoo Finance. (n.d.). Retrieved from

http://finance.yahoo.com/news/wal-mart-faces-big-hurdles-125013357--finance.html