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quality_homework.docx

· Discuss the quality standards or techniques used by “bath and body works”. How does the company define the quality of its product/service?

· Does “bath and body works” have a formal quality system? How do they measure quality, any tools used?

· How could the company improve their approach to quality management?

· You are expected to gather information regarding “bath and body works” quality and then determine and analyze what TQM techniques (Continuous Improvement, Bench-marking, JIT …etc.) are used by the company. When you explain that you should support your explanation with details based on the information you gathered.

· I want the answer and reference below each question and all answers related to the “Bath and body works”

· You have to answer all parts of each question in detail

· Not less than 3 pages