Mentors and Shadowing - Business Process Management - 5th part of Project

5

Running Head: BPM and Process

Candace Poole

Business Process Management

MT400

November 7, 2016

Amazon.com is a company that is based out of Seattle, Washington. The net sales of Amazon in 2015 was $107.01 billion. Amazon has over 230,800 associates employed throughout the world. Amazon has 304 million worldwide active Amazon customer accounts.

Amazon.com is a Fortune 500 e-commerce company situated in Seattle, WA. Amazon was one of the principal organizations to offer merchandise over the Internet for the first time in history. The organization was established by Jeff Bezos in 1994, and propelled in 1995. They began as an online book shop and afterward immediately expanded by including different things, for example, VHS tapes and DVDs, music CDs, programming, computer games, gadgets, MP3s, garments, furniture, toys and many other items.

I have worked for Amazon.com for last 8½ years. So I was able to consult my company information and utilize the internet for any additional information needed. I started as a temporary associate and worked my way up to a Program Manager. I have been privileged to work at three different facilities in three different states.

Customer Intimacy model is met by the company as it have full range of services available to serve the customers on order and it may assist customer to pick a wide range of services available from other suppliers at very short notice through contract arrangements like it sells Apple products in stores.

The objective of the process is to ease customer in making orders and online shopping experience. The scope of the process begins from browsing and ends at order accomplishment service. There are a few people involved and affected by the process. Browse: It involves selection of ordered things from main store. Shop: This process help the customer in shopping. Manage Account: Account management process help the customer to check out and make payment securely.

The Appian BPM Suite system requirements resemble to the mission and many other mission-critical platforms. It encompasses

· Separate ranks for development, quality check, production, and failover

· Enterprise section consists of hardware and at least 64 GB RAM and 200 GB of disk space per stack in model

· Daily backups are maintained in case of disaster recovery

· NFS utilized in system for mounted file and servers to support the data and application libraries It establish a strong link to Microsoft SQL Server databases and a financial data warehouse

According to table the triggers were:

· Lack of clear goals in process change

· Unclear objectives for change

· Too many complex things involved in ordering

Amazon will benefit from this BPM

· It consists of all essential phases required for business growth

· All phases are clear enough to understood by every concerned person

· Due to implementation of this BPM sales revenue will be boost up

The process used for order placement and delivery is aligned with the strategy of company in a way to place ease on the customer, to make a permanent customer and to facilitate customer on portal by providing all items.

According to table 13.6, it falls in the category of products services and supplier relations. As it deals with process and customer service relations.

Reference:

Davies, Matt. (2013) "Data-Driven BPM: Making "Big Data" Actionable." RSS. Smart Data Collective Data centre

Goodfellow, Pam. (2012) "Amazon #1 In Customer Service, But Will This Lead To Sustainable Loyalty?" Forbes. Forbes Magazine

Jeston, John, Nelis, Johan. (01/2014). Business Process Management, 3rd Edition. [VitalSource Bookshelf Online]. Retrieved from https://kaplan.vitalsource.com/#/books/9781136172984/

Kucera, Danielle 2012) "Amazon Acquires Kiva Systems in Second-Biggest Takeover."Bloomberg.com. Bloomberg, 19 Mar. 2012. Web. 29 Sept. 2013.

Manjoo, Farhad. (2013) "Amazon's New Push for Same-Day Delivery Will Destroy Local Retail."Slate Magazine

Richardson, Clay. (2013) "Big Process." Big Data Ain't Worth Diddly Without Big Process. Forrester,