CASE STUDY

· Identify and describe population served. 

Behavioral health youth and their families.

· How important is it to network and collaborate with other providers?

It is very important to collaborate and network to make sure all services are o the same page and the client’s needs are being met.

· How do case managers engage in collaboration with other providers to help clients receive services?

By reaching out to other service providers and meet with them for staffing the client’s case to discuss the objectives and what progress has been made and what needs still need work.

· How do case managers find and select resources?

Coworkers, outside agency, networking, internet

· What is the role of the case manager in the referral process?

Completing assessment interviews with the clients to decide what services that will best fit the client’s needs. Checking with the insurance provider approved facilities when referring to outside residential facilities. Lots of phones calls to those facilities to check on available space.

· What are the responsibilities of the client in the referral process?

Follow through with referred services to work on reaching set goals and show up for appt.

· Monitoring protocol (if any)

Staffing and supervision.