"Code of Conduct Memo – Revision"

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eng.docx

Running Head: CODE OF ETHICS 1

CODE OF ETHICS 2

Code of Ethics

YASIN CAKMAK

11/5/2016

STRAYER UNIVERSITY

INTERNAL MEMORANDUM

TO: Call center employees

CC: Frank Kennedy, CEO

FROM: YASIN CAKMAK

DATE: November 2nd, 2016

SUBJECT: Distraction from using electronic devices

As from November 7th, 2016, the use of personal electronic devices during work hours will be met with disciplinary action. The need for concentration led the firm to formulate behavioral policies (Gazzaley, 2016).  Each one of you has a circular of the expected code of ethics when it comes to using personal computer and phones to call or text message. The same applies to using the company’s resources to communicate personal messages. It also extends to the deployment the devices for personal consumption denies fast attendance to clients who call to inquire, provide feedback or comments. Using of personal devices will erode the good reputation of serving customers within 10 seconds of calling.

The personal electronic devices should not be used during work hours to avoid disciplinary action. Termination of work will be applied where a three months interdiction without pay and warning letters do not work. However, as employees you are the greatest asset to our firm and the firm is working on regulating the use of personal devices. The devices will be left with the head security matters when switched off or in silent mode. According to In Yan (2015), the firm will dedicate a hotline where your friends and family can reach you regarding the emergency. Violation of the policy of leaving the electronic devices with the head security officer will be seen as a rebellion against the firm’s code of ethics and will be met with disciplinary action.

Your corporation is highly expected.

The supervisor,

Customer service department.

References

Gazzaley, A., & Rosen, L. D. (2016). The distracted mind: Ancient brains in a high-tech world.

In Yan, Z. (2015). Encyclopedia of mobile phone behavior